Good arrangements. Helpful reception staff. They have had to place the token machine out of reach probably because of misuse. Now the staff gives you the number token. Your job gets done efficiently and quickly. Good to see some government department working in organized manner.Theres a senior citizens desk also that facilitates older or people with special needs, without waiting for normal queue.Theres a vending machine to get snacks. Rs50 for Pepsi can or packet of chips.

Nice facility24 hours service

Good location and service, unfortunately design and cost is expended like its going to be a club. Simplicity and decency is completely ignored or the architect has no knowledge about offices lay out.Our country is a poor country and resources shouldnt be destroyed.

Very efficient setup and cooperative staff. Furthermore, its open for 24 hours. However, running Windows 10 on iMacs is an overkill.

Good job done. All staff is very cooperative and feel like private facility.

Chaotic, aversive management with a wait in time for 3 to 4 hours. Bring your food with you in such case. No COVID19 related SOPs therefore, I recommend to double the masks and sanitizer is a must. Avoid this place if possible.

Well trained and very co-operative staff. Best services are provided

24/7 service ,fast processing are pros but the staff doesnt guide thoroughly unless you ask them each and every questions by your own

Rude and incapable staff,The lady ( Name Kiran) didnt submit my form to Head Office for printing of my CNIC even after all the formalities were done. The fee was paid and After a month Upon verification of delay in issuance of my cnic the staff replied, it is costumers fault. ( Miss Kiran replied)Her Manger Agreed that it a staff member fault . Her manager brought her to do apologize for her mistake and her reply was Me na tum say darti or na is Costumer say , jo krna kr lo , I wont say even apologizeAll and all , the rudest staff ever Ive seen in a govt office

Not what I was expecting. Service delivery was good.

Service going outstanding ️

Quixk service . Coperative staff5 stars for everything

Its amazing now.. very neat and clean even they have now vending machine ...

Nadra 24 hours service was very workable all members are respectful staff nice to meet you nadra Mega center

Its best place to any thing about nadra

24/7 Open, Crowded but convenient, advance IT equipments

Easy access for Gen Public, and efficient staff with nice behavior / attitude round the clock to accommodate visitors

A well organised place but parking is an issue

24 hour services and 7 days a week. Appreciate. Good step by government

Very well managed office. SOPs strictly followed by staff. A token number issued to every applicant and entertained well by professional staff on turn.

Staff is cooperative and polite. Help desk/reception desk does not provide correct information.Due to Covid-19 timings are 8AM to 8PM nowadays.

A neat setup , with cooperative staff and prompt service.

Awesum service and very very quicky nd helpfull staff.

There is no parking.Over all good experience!

First time visiting. I thought I was in some western country where government officials think the citizens are the boss! Amazing people there.

Nadra office Islamabad is located near to the Khyber Plaza in Blue Area Islamabad. Its services are available for 24/7 and the staff is co-operative and helpful for their honorable customers. They have qualified staff and latest equipment. Its Good facility for the peoples that they have 24 hours services. They are also offering home delivery services.

Amazing place NADRA best. International standards take token while enter n wait for ur turn

The best customer service you can experience at any public or private office in Pakistan.*Extremely polite, patient, competent, & highly accommodating staff, super clean office with comfortable seating and clean environment.Latest High tech equipment and all services provided at same desk.* Card processing facility is open 24/7 which is super convenient. Card collection timings are from 9AM till 10 PM on Weekdays, & 5:30 PM on weekend (Sat & Sun)

Great 24/7 service

Quick sevice ..well trained and well behaved staff.

Its a wounderful service center of Nadra. Sevices are 24/7 and alot time saving.

Good and professional dealing.

Very smooth execution of processes.

Good working management

Parking area is always full of taxi cars and these taxi cars not willing to let u drive smoothly they always stop their cars right in the middle of the road

Easy approach

Excellent service and excellent atmosphere.

Very good service, but flaws in Covid-19, protocol for visitors, not following protocol on the entrance and inside

Very good 24/7

NADRA is improving its operations day by day. It has launched its executive processing a year ago. You have to wait less now.

What kinda culture is here. I have to modify dob in my cnic and theyve told me to go to your hometown and process your application there. I called hod and now theyre processing my application. Jb tk danda na dia jay yahan koi kam nh krta.

The best place in Government departments.

It is new and not that much waiting.

Good service twenty four hours

State of the art equipment for registration, open 24 hrs.

A nice experience. A well laid out and smart facility. The process was quick, smooth and well guided. Helpful staff. Only one thing I could not understand after the processing at the executive floor had to go to counter 7 in the basement whereas the forms could have been collected at counter 9 or 10 at the same floor (executive floor). Why...? Beats me, but still a good experience.

24 /7 service and no long que

Excellent service

Very Cooperative staff,

Such an amazing service by Governemet. It remains open 24/7. The behaviour of NADRA employees was very good with me.Loved their services.

Asslam o alikumI need some information that I need computerized nadra Nikah Nama, which documents are require and how much time NADRA will take to hand over me computerized Nikah Nama???

Nice

Office, interior are awesome but service is not too good because mostly employees are not entertain properly they are avoid to walking customers, mostly are ghost employees, not come to office, whenever they are come to office then they never perform own duties properly so thats why in 24 hrs service peoples not get relief from NADRA. Each customer take a lot of time because NADRAs employee move left or right , washroom, lunch break, tea break, prayer break and most interesting thing is all employees going together to in these all dimensions. But some are so hard worker and honest with own job , country and citizens.

24/7/365 day operational facility for all your id needs.

Worst experience I have from them. I am from Canada I wanted to do dup marking I went to the 2nd floor counter no 13 they was rude not helpful at all. They made me go 10 different places and every time they have different story I felt they have no experience about there job. Or they dont want to work i am very disappointed.i came all they way from Canada just to solve this issue .

Very good team. Satisfactory service.

National Database and Registration Authority (NADRA) was established on March 10, 2000, by merging Directorate General of Registration Pakistan, a department created under the 1973 constitution, with the National Database Organization .This NADRA office is quite nice and fast but problem is it’s always over crowded .seating arrangements is good and environment is clean but counters are less in numbers and there are no helping hands .staff is not sufficient to handle all the people at the same time.

Good fast and love the working

Excellent services with very polite & expert staff .

Good performance best attitude staff.

24 hours service available. Well organised and well maintained facility.

Other reviews are quite mean. I dont know how people still have these attitudes and be so demanding without being accommodating themselves.Very pleased to experience a cordial service. Even the security guard was welcoming. I want even dressed that smartly. I was briefed in detail about the procedures too. Clean office adequate space and decent location.

I am happly the system adopted after getting token you have to wait for your turn about 10 counters are working so your number comes early

Very good experience with staff.

Best experience and best staff

Lovly

Well equipped office and staff is also very helpful.

Very approachable place for citizens of Islamabad regarding registration of CNICs.

Awesome services

Great work online apply is very good opperchunti for peopleFast service 100/99Only few people change behavior when any Body call you please speak Soft and poliet

Most professional worker here work

Services are great and staff is cooperative.. Thank you NADRA for initiative and good services for public

Staff is cooperative and efficient. No long ques. Token system implemented and nice environment to sit in. Only illogical demand is they inquire about fotocopy of the Id which is rediculous ... Come on you are NAdra the issuing authority for IDs and Nikah Nama still you demand such documents while you have access of everything

Salam. Could any one can guide me about form filling. Option 10 and auboptions of option 10. What mean is this? Address is qeitten from qe belong or where we want a house ?????

State of the art facility of international standards. Excellent experience.

Their staffers are very attentive & result oriented.

Great services.

Thankyou Nawaz shariff

NADRA CENTRE Islamabad, one of the finest office in public sector in Pakistan. Extremely beautiful state of the art building with all facilities under one roof. No doubt all the credit goes to Nawaz Sharif government (2013-2018), particularly the interior minister Ch Nisar Ali Khan. On thing disappointing is staff behaviour. There are people sitting in office they should not be in such an office they are not only non cooperating but humiliating to the public. I will suggest staff of public service centres should be trained in some private offices rather in multi national companies.

Today the executive Registration is not working on 1st Floor and the waiting time is almost 45 minutes the normal and executive are on same time spam.

Excellent services

Salam,Can I come bcz I need naya Pakistan housing scheme form. Please reply must.

Stupid people working there. Custom service is bad. People working in nadra are not at all respectful. The ladies who picked up my call after a long time are dumb, ignorant, uneducated and mentally ill. My application was rejected twice and they have not been responding to me. An officer name ADNAN AMMAR is also not responding to my application. ..overall it was the worst experience. I recommend to hire a new staff because i am sure there are more smarter people left in Pakistan.

A better place for conveniently dealing with customer issues. Ambience is good. Equipment used is top notch. Hope they keep up the service.

Apr 2018Went for child registration certificate. At submission they asked to submit CNIC copies of parents. Remember this is NADRA asking you to submit CNIC copies which they have in their system. Finally they produced the certificate on time but on a distorted paper where some of the information is misprinted on CRC.AUG 2020Updating my review to 4 stars, currently much better services.

Good building, however same old people with their stinking attitude. No one attend the given telephone number. Information Desk person will keep running here and there so that minimum applications are entertained. They will close the counter almost an hour before the termination of shift and will ask you to wait for start of next shift. Besides, normal application can only be entertained during 1st shift only and none on Sun. 24/7 is for executive applications only.

One of best organized office. Also 27/4 service at this office. I went to collect CNC form and it took me 2 min to collect the form. Thumbs up.

This office offers 24/7 service. Staff is well trained. Even tough it’s always busy but no queue cutting.

A well sorted place where you feel relaxed due to the cooperative staff and no queues to stand instead there is token system that is really helpful. Access is easy as it is no more than 150 m away from Metro Bus Stop.

Excellent facility with cooperative staff. Usually took 30 ~ 45 minutes to complete the process for your application. Best option for office going persons to visit after 6 PM.

Very nice people this office

Very good round the clock service, staff is helpful

They Dont respond to calls neither do they have an faq page the least. Stone in front says 24-7 service but it isnt mentioned that this is only true for fast track services. Office timings for normal application arent mentioned anywhere. Staff also isnt helpful. Visited on Saturday only to know Ill only be entertained on Monday to Friday 8am to 9pm for normal application. Just queue management system and shiny office alone cant be regarded as great service.

Best and quick service

Best nadra office in Islamabad, visit anytime allot of counters you dont have to wait like before. Staff is friendly and cooperative.Only issue is parking space for the office , from 11 pm to 4 pm you would be very lucky if you can get a spot.

It was a smooth process. With us being able to make changes to our CNIC and leave within 2 hours. Overall peaceful environment.

Very good service.Its better than old service when you stand in lines.

A nice organized placed. You get a respect of yours. There is a special desk for senior citizens. Staff is trained and cooperative.

It’s mentioned open 24 hours but i was trying call last two weeks from overseas but no one attending phone. Doesn’t matter pakistani office in Pakistan or overseas. Bad behaviour, lack of knowledge & poor services always you can easily find.

Well Organized office with efficient and highily mannered staff. Treats you Like a VIP.