Pathetic. The Pakistani staff is rude, ill mannered and devoid of basic norms. They were not wearing masks while telling others to do. However, the Turkish employee was very polite and professional. AVOID THIS AIRLINE IF YOU WANT PEACE OF MIND.

This was my first time traveling on Turkish airlines and overall it was great experience. I would definately recommend traveling with Turkish Airlines.

Job done, but the service was not good. Rude staff member, you have to talk to them properly fro them to give respect.

Avoid this airline if u dont want to be robbed. Poor customer care.Booking of my son to JFK was cancelled by airline due to COVID. He was told that he will automatically get the refund in his credit card account, once the normal flight operation resumes. He, therefore, left for US through Emirates and remained in contact though mail and telephone with one Mr. Matti. Once the airline operations started, I visited their Office and to my astonishment I was told by the staff that my son has to come back from USA and visit their office personally in order to collect the refund (and as per them that was the only option).While in their office, I saw the worst customer care. I was feeling as I am pleading my case for refund at a minor railway station of a branch line in Balochistan. There were 4 to 5 guys loitering around, cracking jokes and busy in their tea break. Outside the office, there was a long queue of customers as in the garb of COVID they would allow only one individual inside (though there were multiple desks available). Have never experienced a non professional approach of this nature. This office needs a complete attitude & environment overhaul. There is a requirement to run crash courses by Turkish Airlinr to train the staff of this office to be curtious to the customers.Could not find ZERO, therefore, am giving One Star.

The experience was relatively balanced. Overall satisfactory.

The only office is located inside Lahore Airport building.Not easy access, location needs change.

I am calling to Lahore office helpline but they are not picking up phone. Totally unprofessional behaviour of customer service.

Office of Turkish airways at Lahore airport never pic fon. I don’t understand why they r not ready to give any information

I have tried many times but they dont pick the call

In-flight from Stuttgart Germany taking special dinner over clouds, nice trip

Great Services

Bit expensive compare to other airlines such as Emirates and Qatar

Theyve got nice staff but wasnt able to resolve my query.Thats sad because I lost money.

If you are looking for affordable international flights, AnadoluJet is waiting for you

It is only Turkish airlines office situated on first floor concors hall at airport .timing 9am to 0530 pm only Saturday and Sunday are off days.Staff is highly cooperative and helpful

Good experience

Took a flight from Manchester UK to Karachi Pakistan as couldnt find another link on my desired dates just recently. I was pleasantly surprised by the condition of the aircraft, staff, in flight entertainment, food, etc... all top notch! especially the leg room, which was better than Etihad for sure.Good work! keep it up!

Good experience

Nice airline

I was returning to Delhi from Geneva along with my wife and two kids through Turkish airlines on 02 June 2019. My experience was bittersweet and I would like to share. Our flight was to start from Geneva at 3 pm. We were staying far from Geneva so we got up early and reached Geneva airport by 11:30 am (Thanks to the efficient and punctual Swiz trains). At Geneva airport we were the first in line for checking in baggage. We had already checked in and got our seats 24 hrs before. But we were shocked to know that the flight has not yet taken off from Istanbul so it was going to be late and we might miss the connecting flight from Istanbul to Delhi. So the officer told us to wait and contact Turkish airlines desk and we will be checked in later. So started our desk hopping! Turkish airlines staff was polite and told us that flight will be delayed and we were allowed to check in. So we were checked in again by the officer and we were allotted new seats. We were told specifically that our seats are in the front so that we could alight fast. Somehow this information was not passed on to the flight attendants. Finally we boarded our flight. Flight experience was excellent. All the staff was polite and well mannered. Seats were clean and food was great. There were hard drinks too. Somehow flight was empty. Only few seats were occupied. This made us contemplate that Turkish airlines might have thought of adjusting us in some other flight leading to delay. Anyway our flight experience was really good except for the fact that there was no announcement for passengers with connecting flight from Istanbul to Delhi, which is a norm. Finally we reached Istanbul. At Istanbul airport the plane landed in time but continued to taxi for about 15 minutes which made us really uncomfortable. When we alighted at the airport there were still few minutes and final call was being announced for the Delhi flight. We thought luck is with us. We started running like hell for Gate A. There was no travellator or vehicles that could carry passengers there. This hurted me a lot. The flight to Delhi was also Turkish airways and they could have easily waited for few minutes as they must be knowing that passengers are coming from Geneva. I ran with my wife and 2 kids and it took me more than 15 minutes of that when we finally reached Gate A. There I was told that the flight has already departed. It felt really bad. We were told to go to some desk. There we were shown another desk, then another and another. Nobody was telling exactly what would happen to us. But the staff was polite and looked tired. That was during Ramzan so they must be tired. There was language issue too. They did not understood English well. We were issued new boarding passes for the next day flight and we were told to visit another desk (we didn’t knew for what). At that desk two youngsters were sitting and they told us to get E-Visas. They were wearing Airport vests. They told us to fill the online form ourselves. They were eating packed food too. So they must be breaking the Ramzan fast. We said fine and started filling the form. As we were four members it was taking a lot of time. As I finished filling one form the desk officials of Turkish Airlines arrived and looked at us as if we were intruding in their work. So we got up and handed the computer to them. Even we wanted someone to do that for us. While he started filling our form he told us that they had gone for prayer and breaking the fast and it was fine for us. Another Turkish airlines officer arrived at that time and seemed surprised after watching empty packed food plates. He took the plates in one hand and talked to us in some other language while staring at us. It was as if we had finished them and littered the plated there. It was really embarrassing. As our forms were filled we were told to pay 43 US dollars fees per person through Card. We were not aware of it but what choice we had? He did told us politely that we could reimburse it later. After returning back I got full refund. Their Customer care is great.

I anyways travel by Turkish Airlines .

We replace our bag with someone during travelling through Turkish airlines.we complained and return the bag.but not found out bag.they didnt show a professional behavior

Istanbul to Lahore/Islamabad/ Karachi operated by A330-333 Business class with reclining seats & thats really a nightmare.I suggest Turkish Airlines to review and change plane configurations with Flat Bed so people can take rest upon going & come back to Istanbul.

They have awesome customer service. Very well mannered and trained staff. If youre traveling to Europe Ill highly recommend this airline.

Poor experience to travel in turkish Airline. Delayed flights is a routine. They also dont intimate the passangers about any change in time. Passangers alongwith families pass through a tough time in waiting at the Airports. Will not try again this Airline, Sorry.

Very poor customer service. Staff nonprofessional.

Good

The only airline i will fly internationally. I left my iPad on the plane, i tweeted THY and they had it waiting for me in a protective box when i left Pakistan two weeks later. Amazing service from an amazing airline of an amazing country.

It was good to visit here. And relax flight time is mid night flight. I must suggest you to choose Turkish Airlines. Smart people smart choice Turkish Airlines.

Absolute crap airline and service. On our way to Pakistan our flight was delayed. We were told it was due to weather but other flights landed the same time we were to land. A hotel was provided but we had to pay visa charges. I missed the wedding we were coming to attend. Now trying to go back to USA flight was canceled again because it never made it here from Turkey. I am honestly fearful of getting on a Turkish airline plane.. only God knows how much else well be rerouted before I get home. I have a feeling they cancel half empty flights and wait until the next day to fill up flights. Never again. Fingers crossed and hoping I get home safe and sound.

Its the booking office of Turkish Airlines and its situated in the Allama Iqbal International Airport Lahore next to the domestic departure terminal.

Slow, rude and uninformed staff

Good airline... Needs to improve on food.I would vote for ittihad air

A month agoOne of the worst airports for a large city. Its crowded and outdated. It took a long time to come in as each car was inspected by security. You then pass through an initial baggage scan. Then check in counters are cluttered in one row, right beside immigration. Lines are slow and people keep performing redundant work.I was scammed by an employee who sped me through the initial baggage scan. He asked for tip which I refused, he was insisted so I paid him something small. It wasnt about the money but the principle in this case. I did not ask for the speedy assist. I was pretty tired to figure things out at 1 am. Be careful as Pakistan gets more tourists, Im just worried itll get worse, despite the fact that most locals are honest and love tourists. Drag down to dismissImmigration and security was quick but thats it. No air conditioning unless you pay and rest in CIP lounge, rude porters who demand dollar despite U.S. going plastic/cashless for younger generation, no matter how much you tip in rupees they still want dollars even if you tip less in USD. I dont expect world class shopping or amenities but basics.There is no place in departure lounge to charge your mobile phone... Power sockets are available and so is a large charging station, but the power supply is out.

Good airline wid professional staff

The service is terrible and Istanbol airport is worse. I will suggest to not use it. Flight delays and missing a flight is a habit for them and they dont give a damn about passengers. I really suffered last time and the worse thing is their rude bahaviour. Customer service is below zero

Pathetic Customer Services by Turkish Airline.One of my customer traveled to London via Istanbul on Turkish airline in Dec, her flight was cancelled in Lahore and onward connection was missed. She got the alternate on next day but onward flight from Istanbul to London was also after one day. She was asked to pay transit visa charges and hotel charges. Upon arrival she was assured that visa fees will be returned, but till today she has been visiting Turkish office Lahore and no assistance is provided.

Airport office and main contact place of Turkish Airlines

Awsome people and most friendly ones on the air port

M tryin to reach lahore office for almost a week but nobody answers

Turkish Airlines lahore office, Till now, staff is very cooperative..

Its better I like it

Hospitality at its best.

Terrible customer service. Missed our flight because Turkish Air staff and immigration misread my wifes documentation and claimed it was expired. Then we were forced to pay $1300 in fees to reissue our tickets after spending an extra week fighting with immigration and Turkish Air staff.

Not a good airline

He took my call to tell me since he is busy with another customer he cant help me now. Like why the F*** would you take the call then? Cant they afford to hire a phone operator.

Turkish air line nice servis

Good

Needs to improve their services.

Very cooperative staff

Avwrage.nothing to say good .not comfortable.

I LIKE Turkish airlines

Best airline company in Pakistan

Nice airline to fly with

Reasonable service and courteous staff.

Well airline

Beautiful place

An average office of an average airline.

Good

Not good service at Lahore office.

Turkish airline is like a pia airline

My favorite airline but they need to improve the quality of their services provided in this office. Staff takes considerably extra time to process queries.

Very far from city, staff attitude not professional, they are there like someone has forced them to sit there..without smiles without good behaviour, acting like the customers are just second class citizens.

Very poor service