A well managed and maintained Customer Service Center of Bahria Town. Slightly congested now, due to increasing number of customers. Staff is dutiful and responsible. Well trained workers and officers.UBL Bank branch counters are insufficient during huge drive of possession. The queue in front of the pay-in counter goes long without social distancing, which is not possible due to rush.

A way to show that pakistan is also a home of decent people.Amazing,impressive and more appropriatable.very very helpful for customer.Really appreciatale centre..

Overall BT support center provide good services except few male employees who are assigned at the possession desks. They need some more training to groom up professional behavior.

Situated in bahria town phase 8, it is the main office for all purchasing and selling of property.It is very busy so you need to allow yourself extra time.The reception staff are helpful and will guide you to the correct counter for information.They keep a record of all your details , and can refer to them if needed.

Nice experience. Professional staff. Quick service.

My experience is marvelous. All departments organized. Staff at the desk are very cooperative. Totally different from the government departments. I recall my time of 20 years back when working with multinational companies. Very good environment.

It is one of the best facility but if they would be providing the booking forms and payment slips to the banks as well it would be time saving for the clients.

Worst customer service. There were long ques for everything. Less staff. Staff were working hard but clearly they need more ppl and efficient system. Most work is done like ancient times, manually. They need to improve their softwares and make it more automated. I expected more from bahria but ... sad

Always very crowded. Very slow speed of solving customers problems. Too far from everywhere. They really need to find a way to speed things up and facilitate the customers swiftly.

Service processes are really good and user friendly.The best thing is that it remains open on Saturdays to facilitate working and committed people.

Good customer service! A bit crowded but being handled efficiently. Slight improvement can still be made.

Deal in all kind of financial and legal matters related bahria town rawalpindi and karachiOnly issue is sometimes become very crowded in office hours

Information desk should be made more efficient to explain procedures to clients in order to control agent mafia.Telephone exchange needs improvement.TATs should be displayed on notice board and strictly implemented.Bahria Town is a big name in Real Estate Industry & their service quality and standards should be at par with the brand:

Worst place to visit. No measures of social distancing, no sanitisers , just crowded with some wearing masks n some not. No queuing system just like fish market

Conjusted, no parking space for visitors. Dealing pathetically without any guidance. Except building cleanliness, nothing is in proper format

Not really, staff were not giving proper information but yes, gave us couple of forms to fill up and submit with the fee. Simple queries atleast should have been answered then and there!Hope this will be addressed

Some man with an army rank sat idle in office with legs sprawled in front and leaning back leisurely. Not having much work. Customers waiting in crowds. No one attending them.

Have visited them many a times in connection with transfers etc. Have always found staff very cooperating. Recently had quite some interaction with design wing and found them very helping and accommodative. Well done and continue the services in same manner.

Bahria is a quality organization. Like others it may have its ups and downs. But it has progressed on one factor ....it has always delivered quality !My sale was an unfortunate event. And yes they took much longer than they should have. But its understandable due to turbulent political times in the poisonous so called democracy we live in. And due to the utter judicial failure and nonsense we have in our country.Not a fault of Bahria.

A whole new city in Rawalpindi by Islamabad. I love the place a complete living with everything you can imagine.

V cooperative staff . Neat and clean offices . Im inspired

Poor Maintenance Service Bahria Town RawalpindiI have been living in Bahria Town Rawalpindi since October 2018 after retirement from army, presuming it to be best housing society of Pakistan.But it was the biggest mistake of my life. Bahria Town authorities turn a deaf ear to the problems of its residents. When complain is registered online to chairman complaint cell, a computer no is given to the complainant and he is told that someone will contact him shortly but no one ever contacts.I have registered this complaint to chairman complaint cell and Complaint No is 13082020-4. Lets see who resolves it?Complaint office just writes the complaint of the resident but doesn’t provide any technical support for it although maintenance charges are taken from residents every month. We have to hire technical man power like electrician, plumber or carpenter from our own sources on payment from private sector.When the WAPDA shuts down the power, backup is not provided. Many people come to live in Bahria Town because it is considered a load shedding free area, but it is far from reality.Staff of Complaint office needs to be punished and defaulters should be removed from service immediately.

Too much crowded and not adhering to COVID SOPs fully.

Generally cooperative staff. Few remain in gossips and people had to wait.

I think they should increase the number of counters in order to reduce the wait time. Other than that its one stop shop for anything related to bahria town.

Pathetic customer service. It feels like you have visited a Govt organization. Everyone keeps sending you to the next counter rather than resolving your query.

Exceptional customer service at this facility of Bahria Town. All of staff was extremely courteous and helpful. They were able to answer most of my questions. Bahria is setting an example in providing the world class customer experience.

Environment is good.Nice and well maintained.Transfer sectionDesign section.

Customer support center, beautifully managed with all the possible facilities. 3 stars because they are slowly turning into an ordinary govt. Office. Which is very disappointed. The employees are also adapting bad habits like bribes etc.

Very good place. Apart from the actual business, they have excellent waiting area.

Like thw Karachi Counter staff. Specially Haider bhai

Good service help full Staff well organized

Counters staff are very cooperative in customer support center but Rawalpindi call center agents not received the customers calls.

Secure system for payments and Indoor banks available as well. Professional dealing and quick response.

Not well managed. Overcrowded in Covid days. Should be controlled the crowd.

Can handle sufficiently large number of people with its more than 20 counters

Very honest fair and respectable way of dealing .but there must be tea arrangement for senior citizens and customers

I bought a plot in January and received allotment document in March and then possession will take another 45 days. Process is too slow. Otherwise wonderful place, neat and clean. These days they test your temperature before letting you in. Good job

Friendly staff. Quick working

Bahria nclave

Too rushy at times. Overall fine to approach

Very rushy even in this pandemic but overall good

Bahria staff not observing masks and most of their staff would have the mask below their noses which is of no use. Unintelligent handling of the crowd entering their premises and lack of professional touch.

Great service. Need to speed up the process a little

Best customer service , all staff well vigilant and prompt in resolving customers issues

Here I want to share my experience as an client of BAHRIA TOWN .REGRET, REGRET and REGRET.I’m a Pakistani living abroad, in 2010 bought a plot ( 1 kanal with extra land and dues were paid) in D- block , Phase -8 , Rawalpindi . With thoughts ever would build own house on it. Early this year 2020 , came to know . Bahrain Town has been sold out MY PLOT ( 83a ) to someone.In Februari 2020 came to Pakistan, contacted Bahrain Town Office. In 2 weeks almost everyday went to BT office. Sales department’s attitude was really rude and we could seen, they showed no interest to solve our issue . They wasted 2 weeks , by verifying the documents. But from where ? Actually they were passing the time. They knew which date I would go abroad. Anyway they promised to give me alternate options ( plot ), from which I can choose . I came back here . After months of patience, they offered a plot ( block A-1 ) and forced me to accept it . No comparison with my plot in D - block. So I didn’t agreed with their proposal. After that nothing heard . I am wondering what is going on in BAHRIA TOWN . I regret, why I bought this plot in BAHRIA TOWN .I have submitted my complaint to Bahria Complaint Cell. Let’s see what happens to my case.Specially Overseas Pakistani’s be aware.

Good dealing

Staff are very cooperative and trained well mannered .hustle free process.And being a disable person i observed all area is wheelchair accessible .in Pakistan i can say Baharia Team is delivering Worlds best Real estate services .Thank you Team of Baharia Town.and one suggestion please establish a both for Deaf peoples.Thank you

Very rush but cooperative staff

I work in Bahria town Rawalpindi. Bahria support center is beautifully maintained and staff is well trained

It is quite crowdy place and poor management. Customer care is also very poor.

Neat clean wide and mavlous

Oh my God,, they have rediculous rules in design wing

Proficient and helpful staff. No undue delays

Hardly a couple of people commenting about overall Bahria experience as investment (good/bad), construction process, after sale service, maintenance etc etc, customer care staff is just one aspect.

Situated at Bahria town phase-8. Nice facility with lot of parking space in the adjacent commercial area. Building is wheelchair friendly.Sitting place is good chairs are comfortable.Clean toilets. Helpful staff, built with aesthetic sense. Air conditioning is good. Drinking water is available.ATM is available here. At the entrance South American birds are at display.Receptionists are friendly. Overall all good experience.

Non professional staff. Management must provide training to their staff. They dont have idea how to deal with customer.Over crowded place.

I invested all my wealth in phase 8 holding three houses& 4th one buying next week , during transfer I faced bad experience with finance section, overall its good and needs improvement in public section, in 2017 I paid chaiy/paani to one of the female design engineer through her worker.

Pathetic costumer service no proper guide lines they just waist your time and makes you fool never tells you the proper procedure that what documents should you bring along what are the requirements for the process we happend to go for the collection of the possession letter they took 5 hours and every time leads us to a different story very disappointed shame on you.

A very good management system in Pakistan amazing.......

Arrogant staff. Bahria is quickly becoming CDA with same kind of issues.

I have enjoyed a lot. I am very impressed to see Bahria Town.

Fast and quick to move things around

All in all much better than CDA or RDA, but there is room for improvement, speacialy Architectural and design wing.

Unfortunately I had very bad experience here at bahria phase 8 head office.

Best services offered here and quick solution oriented

My name is SajidI Live in USAI have few properties in Bahria town and I try to check my dues once every year .My property’s are paid off but some time some charges Bahria town add so I try to be up to date .I been calling there main Customer service number and talk to customer service representative she try to forward my call Three time to ext 433 but no one available to answer call .Finally 4th time she said some one Mr Afzal and Mr Sabar is not available to answer call .She ask me to talk to supervisor and he also didn’t answer call .mean he was also not available .Anyway I heard lot about Bahria town and was thinking to invest some $ . But know I advise everyone to please don’t spend any money to Bahria town .V v v bad service for overseas investors.

Its yet a bit okay but not able to maintain the way they looked like few years back. Downgrading their quality

Love that place.... Bahria

B for Bahria, B for Best I must say

Smart Future Real Consultants

Much better than experience in a govt office

You can transfer your house documents etc here

Sops followedService good.

It was amazing very helpful staff specially the guy on desk 19 was very professional

Design section response was ok

Staff is v rude and not professional at all.

They deal with customer with professional and good behavior.

Usually less crowdy on Saturday.

Amalgamation of Bahria Town Phases 8 is a master piece example of this very complex but high return act. Nestled between DHA Phases 1-3, Bahria Town has integrated the main road network of Phase 8 with the main road projections of DHA Phases 1-3, master planning at its very peak.An exclusive Expressway has been completed that connects the master planned communities to the GT Road in 5 minutes. This access is an icing on the cake over the quick access provided to the residents of Bahria Town to DHA and Downtown Rawalpindi.A main boulevard on the pattern of the Champs - Elysées is being developed in Phase-8; this boulevard will house high rise multi- storied buildings and will be transformed into the commercial hub of Rawalpindi. Existing waterways and parks enhance the housing environment and provide areas for rest & recreation. Adjacent to Phase 8 of Bahria Town, an international standard 18-hole Golf Course is also being developed by award winning Golf Course designer Mr. Gene Bates.Development work at the Phases 8 is proceeding at full swing. Heavy land moving equipment has been deployed at the site to transform the existing landscapes to the world class housing infrastructure. Only 35% of the available land is being utilized to form the residential plots and 65% of the area has been allocated for the public amenities and facilities. This promises Phase 8 Bahria Town to be the centre of commercial and recreational activity for the residents of DHA as well as other neighboring societies.

Investment and development of land in this place

Awsome

Thats good place

Bahria staff is absolutely professional and helps solve all issues.

A little too crowded but work gets done fast!

Very bad customer service. Bharia town phase 8 staff is jangli. Stupied.

The best customer care service

Well managed staff for salvation of electricty,water,and gass related problems with in the behria housing community

Nice staff nice people and services

Poor air-conditioning but acceptable environment.

Very nice place

Feel pleasent

Place is good but working process is slow. Need to get batter.

Bahria Town phase 8 good to visit the area

No good customer interaction and support. Office task are not properly managed. Staff are behaving like they are superior people instead of facilitating general public in true spirit.

Wait for your call! Covered Proper based office, you can’t park your car front of the office, nearest parking available.

Excellent place to work

Way to crowded and reception staff was not cooperative