They are trying for effective customer services. However it will take time. I suggest to visit directly officer incharge for your service, your time will definitely be saved.

Very Cooperative staff. It was great experience here in SNGPL regional office. But the place is very far from city.

Update:this month i did not receive my bill so went regional office,on my surprise they informed me that my new account was not linked with previous one, though they did it but still i m not sure what they will come up in future, my advice, if u want to change bill on your name make sure u r in pakistan for atleast 4 to 6 months if you work out side the city or countryOriginal : Very pathatic service, house gas bill was on previous owner name so thought to change it on my name to correct the record, i was thinking that i would hv to submit only an application but to my surprise first they took two affidavits,attested copies of house registry with original as they said we dont trust on attestation (then what is the need of attested copies) documentation cost me 1000 rupees then i paid 4500 rupees in bank,and given 1000 rupees to guy who helped me during the process so overall changing name cost me6500 rupees, they charged me this money for IT guy who only erased last owner name and typed mine, i paid this money for correcting thier record, other wise i was getting full supply of gas without any problem ,so now i know why people dont change last owner name, because of old pathetic system of SNGPL, they are still living in stone age

Its a govt office where headless chickens work. Nobody will give you clear directions, you will have to run from one person to another on who is responsible for what and who will sign what document etc.

No parking and very crowded. Better than the old offices of SNGPL

Place slected is full of bad smell. Saverage lines are out of control. No space for parking

Wrust experience with them.. All of staf are corrupt.. Even dont know how to talk.. I registered my gas connection in December on urgently payment 25000 then give 6000.. Still my connection is on pending.. Today date is 14. 4. 2020

If you want to plan this area make sure all required document with you and must have time

Ill managed n overcrowded office with no sense of public respect

Loot Maar with Poor Peoples in Winter Six 6 Times High Bills. Cruelty of SNGPL Corruption Bazar of Carrys at Morning

No space for parking. Crowded

Part of hell on the world. I’ve never seen such kind of staff anywhere. I applied for gas connection since 2016 but still begging for gas connection. If you want to see real hell people, visit there.

Office is good and staff is cooperative but taime taking procedures but good and dont give money to anyone for work kam wo hai Jo Ho hi jata bus thoda sa intezar karna parta hai

Very rude, stupid and uncooperative staff.GM and Ilauddin and all staff is not working, services only to those who pay heavy bribes.

Non cooperative staff

Totally unsuitable location for such an important Public service department. I had sui gas connection issue. But when I contacted the concerned person, he asked me to meet outside the premises. He demanded bribe for visiting my house. Very limited car parking.

MY BEST OFFICE

Well managed

Hot Shapers Slimming Shirt Belt Pant Online Shopping store in Pakistan

They dont want to listen you...Plz take ur medicine in case of high bp, sugar or heart patient before entring this trouma center.... Sui gas k daftar

Great service

Largest Gas provider Network

Full corruption mahool

No body listen to you unless you have a sourse or money to make any impossible job pissible , rishwat khor hain salay

Located at a remote and dirty area on Nain GT road .Difficult yo reach.Cleanliness poor.Staff rough.

We need more facilities and technology to support staff...

Pathetic staff, no care to customers

Easily accessible and beautiful location. But no proper parking. Working process not comfortable and extensive on months. Real attention required.

Its just like any other government offices with little exception where young executives are involved who are more cooperative n try to help cutomers n address their queries. Normally very rushy at early hours. Be careful of various agents claiming to resolve different issue at lightning speed. Parking is also very limited.

Little bit satisfied from services but not much joReally need to improve in a lot of feelObviously then take my ideas for the betterment of the institutionHave to provide good serviceThere is parking lot but not satisfied as well from the parking lot because when I come out from the ins face much difficulties to take my car out from the parking Hope the competent authority take initiative for the betterment

Not good for out sider

Very busy and as famous governments offices every employee of front desk looking busy doing nothingNo Help desk available for information and track record of their application.No system and Quality of service shown by the employee of SNGPL towards their valuables customers.For Rawalpindi city and Cantt public this place is very Far and inaccessible with public transport.

A place which gets your gas appliances connected to Sui gas.

Good

If you want to connect new connection only in Rawalpindi then you go there. You must have cnic, house registery and Bills of owner of your house.

THE OFFI E IS VERY WIDE WITH DIFFERENT DEPARTMENTS. HOWEVER CONSUMERS ARE VISITING ON DAILY BASIS FOR NEW CONNECTIONS. MOST OF THE STAFF TRY TO SIDE LINES THE CUSTOMERS.

Regional Office for Rawalpindi, Jhelum, Chakwal District when it comes to Natural Gas Distribution Issues

A typical government office and u have to go round n round to get ur work done. The system is quite poor, staff is quite lethargic to work most of the times. The work gets done after delays of weeks and months. The Sales Officer Mr. Nadeem is a good guy as well as Mr.Aklaq at counter 1 and receptionist Junaid. But u still have to b very patient and lucky to get your work Done! Dire need of improvement in all the sections of this Regional SNGPL Office!

Wonderful.place. one must try to meet young officers who are very competent, courteous, and committed to serve their consumers.

Parking is an issue otherwise a good help desk. One window approach is appreciatable.

A typical government office that doesnt have any kind of system to deal with customers. staff moves you to other counters after standing in long queues.

Good consumer service

SOP must be followed which is not at the moment

Office is located on main Lahore Rawalpindi Road but there is no sign board or indication on the road. Those person who goes first time they will in search of SNGPL Regional office.

Nice staff and helpful

Worest experience visiting here. Fully crowded and very busy place. No body even want to listen your problems.پتا نہیں کب سرکاری محکمہ اپنا کام کریں گے

Gud.coperative

Very poor services and very poor infrastructure, dirty, messy place. Highly non professional people and highly ethnic culutre due to large number of one type of people …… my personal case was also dealt very poorly and i havegot connection very late ……pure sarkari culture with very laxy people

So far experience was normal but if thy try then it wood be more batter

Reforms are required for this organization.

This is the new sngpl office building that is shifted here from the building beside Suzuki showroom in Swan camp area. The environment is good and the staff is helping. Though most of the time you have to bear the delays..

Pathetic services... Over billing

Had been to this place a number of times. Being a Govt office typical disappointing environment.Seems as this office is being run by 3 P staff with no management cover. 70% counters having no customers and 30% with long Ques. Nobody there to see and distribute the workload.Consumers are ultimate sufferers.

Good and clean environment they are not providing new connection or new metter service until July 2019 order by the government.

Improvement required as public are treated like slaves.There should be a bank counter to pay there.Some staff like Shah Sb in reconnection department are good but system is so stupid and will take long time. ( one window operation required)The department should have PRE PAY METERS.

Spacious, air conditioned and customers are advised to park on main GT Road

They guided me in a good way

Too far

Loved this place

Good Place but too far for General Public also lacking the banking counter n ATM. There is no one window plus Attitude is an issue for every govt institution.

Tough time for getting gas connection

Its since 5 months they didnot give me demand notice... Although the procedure has been gone through servey... The only mistake i did is not given the Bribery (Rishwat) to the surveyor...And i will not give them till the end... Soon i will report to Head Office and then to the MOHTASIB (OMBUDSMAN)... And InshaAllah will go further against them.. One of the Most Corrupt Department of Pakistan.... It should be Privatised!

Nic to meet

Bit crowdy

Best place for commission money. No work without commission and haram

The office is spacious and design is ok. It remains over crowded. They really need to put in place a token system for queue serving as the queues move very slow due to out - of- queue servicing. There is no information displayed. The reception guides you to the wrong counter number where you get to know at the end that youre in the wrong queue. Massive management improvement required. I think the place its in rented place so management doesnt want to invest in it. There are customer relations officers there who are very helpful and can be contacted if theres a problem.

Non cooperative staff

Beautiful building . Ready to help the customers.

I hate to visit any govt office as its always been worst experience

Pathetic

If you have any issues related to gas connections in rawalpindi for domestic or commercial purpose you have to visit this office.

Sui northern service center

Please be patient and dont give money to anyone.

Not cosoperative staff. Not helping customer

Quite better now.

It is a good office for rawalpindi citizens

A very convenient office on GT road

Too much rush and very different to get Gas connection

Fabulous place, staffs are cooperative

No CS attitude at all. Awful experience

No proper guideline and everyone will send you to the next door.

Good behaviour of these stuff

Parking might be an issue ....... Staff is okay but at times could be moody .... At times they appear to be least bit interested in the issue you are trying to explain and getting bills related discrepancy could be extremely time consuming and numbing as well ....

Sngpl customers facilitation place

Cooperative staff but takes longer to proceed on application

Office is good but not office bearer

It is too far to help people.staff is even worst

I have one friend who is GM there

For new connection and billing with good response

Its a bad luck for Isb and Pindi residents to have such kind of senior officers appointed there.

Its a SNGPL office and provide all services related to the sui gas.

Good place serving the purposes

We r hete for your help

Could be mroe friendly

Its headquarters of gas power

Nice place

Gas office in Gt road

Cnic must be with you

Like

Bad service seriously.and staff is very bad