Absolutely pathetic service from these guys.have no clue of what they are doing .not sure why they are even doing business. creating a website with so many option and not catering to client problem.have been trying to contact them from the last 2 week no response.no customer care review.why the hell do they even a customer support i wonder.ticket no-1504817644711

Very nice job

Basis first order:-V good quality (Peanut butter and prunes). Super fast delivery.

Terrible customer experience there is absolutely no way to contact the customer care unit and my order that has been paid for has been apparently thrown away by the delivery person! the worst platform to order anything

Update 30th July 2020,I have received new packet with expiry date next year. Happy with the final outcome.Update on 25th July 2020,I raised the issue on their web portal and I was contacted by their executive. They also confirmed about replacement of the product. I am happy to learn that they take fast action. But in the 1st place they should verify the product before shipping.23rd July 2020,I have ordered 2 kg Soya milk powder [Order#1877660]. Today received it on 23rd July 2020. Packaging date 07/12/2019 and expiry date 06/08/2020. Feel cheated. There mindset is earn money at any cost. Who cares about customers health. Be very careful which purchasing rather stay away

Because of the lockdown, all of the online grocery stores delivery slots are completely booked. Urban Platter is the only one so far that is able to do same-day or next-day deliveries. They are a godsend, especially for vegan options! I love all the products Ive ordered for. Urban Platter, just be a little careful with the packaging since the boxes and tetra packs are fragile.

Food Ingredients from around the world to your doorstep easily.

Very very disappointed.. I have placed an order on the 22nd of June , recieved an email saying my order has been shipped ( order no 1801129) ..have not received anything yet .. I have emailed thrice and not recieved a single reply . Don’t know what’s happening with my order which is completely payed for .. not being able to fulfill an order taken is alright but not responding to customers is disgusting !Mind u have ordered twice before and they have been delivered properly !They are actually cutting my phone on the Delhi number ...

I have tried many products and I personally feel that the quality of the products is well maintained. Pink Himalayan rock powder salt is a must in my cooking. Kombucha tea is my favourite. All the snacking products are also very tasty.

Last month on May 22, 2020 I ordered 2 Brewers Yeast and paid by credit card ₹1090 and heard nothing for 10 days. On June 3rd I received notice they just shipped the order. It is June 16th today and I still havent received the order. I tried several times today to contact Mr.Dhaval Kenia who helped me place the order, but he is not picking up, just cutting the call. I also sent him an email twice asking about my order but no reply. I will never deal with this cheating company ever again and just want the order or a full refund...₹1090 is a lot of money to lose.

I am regular buyer of Cocoa powder 1kg and this brand gives best quality cocoa than other giant brands.

Great products! I was spoilt for choice, it’s an amazing brand for Vegans out there. Also, I’m a big fan of the quirky packaging.

Absolutely horrible service. They dont pick up the phone, they dont reply to emails. I regret the day I ordered something from this GODFORSAKEN website .

Brilliant quality and selection of products.

Should open one store in hyderabad also.

I ordered Kombucha Tea. the product is very good. going for regular subscription now. However I would like to return the empty glass bottles. Is there a process for it??

I ordered chocolate covered nuts. Deliciousand quality product .

Always great food!

Amazingly wide array of fine plant-based products.

Wadala

Awesome quality products :) , Although not a 5 star review since the products listed by Urban platter on swiggy are hardly 1/3rd of your catalogue or on Amazon :( , Please add salted cashews , Salted almonds and many more of your products on swiggy , Pleaseee! Thanks in advance :)

Wide range, good quality, such cute and vibrant packaging

In may what we order came broken and destroyed. We ask for refund. Until today we still didnt get refund. They dont even replying property on phone and on email no one replying.

I received my order today. But out of 6 products my monk fruit juice concentrate bottle is broken and monk fruit extract sweetener is missing.

Disgusting service , received empty box when I got it delivered by amazon, this is a scam , do not buy from them

Nasty products and very misleading ingredient profile and product name...they are ripping of your wallet

I was subscribing Evian water from this company but suddenly they changed price for INR 6500 for 500ml 24bottles .And water seems fake as it is sandy and i could see the sand from unopened bottles so I took pictures and send the company but they never take seriously and so slow action. Customer service are unbelievably bad.So after 3 month I reported to consumer department in Indian government.Watch out this companyProduct is not sure where come from.

Hi. I have a special requirement. Whom shall i contact?

One of the best company

Give ur mail i wanna contact u

It was a good experience going there and dealing with gourmet products..

Very bad customer experience..

I ordered a skillet pan from urban platter and was disappointed to find it was a defective piece with a dent right in the middle of the pan. Thats non compromising when you order a flat pan.Raised a ticket for return and refund but urban platter refused to pick up and asked me to come to their office with the product. Tried the customer care but no help.Like other online delivery system in case of defective pieces a consumer has the right to return and more over it is not a consummable product making it reasonable to initiate the return.Wasted my time and energy. Finally asked to be connected to the manager. Still waiting its been two days now.