Feeling so stupid for not checking out the reviews before paying in advance for three months. Unbelievably pathetic service and they have absolutely no shame in lying. Considering a legal action against them.

Fraud Company, Liars, If there is option of Negative Rate i will give them ---50...... I HAVE PAID for connection one month ago (7 weeks) But Still connection not deployed only service i get is their lies.... They are great in telly lies. .

Dailup connections were even better than FiberLinks service. 23 days and no deployment. At least with dail up connection, you could get started.(1 star is mandatory, Id give it -10 at least)

Worst possible service you can ever imagine. Youre better to burn or dump your cash in trash rather than acquire their service.

Internet speed is good in the noon time but at night its even slower than 2mbps. Customer support services are third class as well, fiberlink is not recommended at all.

Im in DHA Phase 6, if youre looking for an internet provider, do not pick this company. Internet speeds that you pay for are not up to speed, I pay for 50mbps, I receive less than 1mbps AND they are always crashing. CHOOSE ANOTHER COMPANYTheir customer service is absolutely horrible. The phone line does not have any information. I left my information with them and they told me they would call me back later that day, and that was two days ago. I called them again after having never received a call back to answer my question, and again they said they did not know when deployment would happen for my home.How do you not know when deployment will happen? How can you not answer such a simple question. Ask the field director what the time line for installation is, and call me back. Do not tell the customer I dont know. Horrible company.Update December 28, two months after Ive had FiberLink internetInternet has only worked half the time. My internet has been down for the last two weeks. Ive tried multiple times to contact support, they always tell me itll be fixed soon, or that someone will come today or tomorrow, but no one ever comes.I paid in advance, one year, and that was a mistake. I would advise you to use another company. This companies internet is not reliable at all, customer service is non existent, and they will lie to you.Update June 19thI unfortunately paid 1 year in advance, so I have been stuck with them.The internet goes down occasionally, in one month, maybe 2-4x. I have to call and wait for them to fix it.Again their support is ABSOLUTELY horrible, they never answer the phone if I ask for support, but they will answer if I say I want to speak to sales. Meaning once you paid them, they dont care about you, but they are more than ready to take your money to sign up with themFor the last two weeks my internet has been so slow. I recieved a complaint number, and someone assigned to my support ticket, but he has never arrived and its been over a week.I paid in advance 1 year for 50mbps download/upload. I am not even receiving 1 mbps speeds, most of the time less than .5mbps, thats 100x slower than what Im suppose to be at.Will they give me a 99% for discount for their slow speeds? Its not right that they take money to deliver internet, and its always crashing or down, and even if it works its barely usable. Webpages take 1 minute to load, mobile games are unplayable, YouTube is always stopping to load and bad quality, Netflix is always stopping to load.Update for July 21st, 2019I have had no internet for over two weeks, Ive had to purchase over PKR 10,000 in Zong data packages, and using up my balance for going over my data limit.They sent someone to fix my issue, they arrived three days after the last time my internet failed on June 19th, they arrived said my modem was an issue and someone would arrive the next day to install a new one. No one ever arrived, called them two days in a row, the installer kept declining my calls, and Fiberlink as usual, does not answer their phone. My internet turned on randomly in the evenining. I got a call at 2am asking if my internet was working, I said yes. Then the next day the internet stopped working AGAIN.Now Fiberlink does not answer their phone, I call them EVERY DAY for two weeks, no one answering operator or Customer Service for Sindh.This should be illegal.To be honest, I think Im being punished for giving them a negative review. My user name is my real name, and I think they looked me up in their system and are not giving me service. No internet for over two weeks is ridiculous.In this day and age, as a modern person, high speed internet is very critical. How am I suppose to get work done, or even watch YouTube videos? Zong 4g is not good for streaming videos in above 480p.And to repeat, if you are looking for internet in DHA in Karachi, DO NOT USE THIS COMPANY.

Fraud company they’ll give you 50mb package and speed goes till 5-9 mb only

Its working great the only issue i have from this isp is something ping brakes

Even ptcl doesnt have such bad standards.

Thank you so much everyone for saving, I was just going to pay them.

Very pathetic service. My Internet is down for the last 2 weeks and complaining more than 20 times. All in vain. Tried to contact the CEO Mr. KHURRAM through email as well with no response. Now thinking of terminating the service.

We have Cooperate account and their net services are day by day getting worst. Support peoples are telling lies and having non professional attitude. There are no effective system for complain and their follow up. Top management guys are doing nothing. Highly recommend to switch to other isp.

Worst service, cheap Management system, playing with peoples mind, LeoNet, Fiberlink, Green Broadband. Sari aik hi Khati ha kabhi na lagwana

Fraud Company they charge me 3 month advance but they did not install connection for more then 1.5 month and i still waiting for connection but they did not reply my calls and messages

Worst Network,Worst service,Never Recommand to Any about FiberLink in clifton area,If u want to get headache & sleepless nights,Sure you should opt dz network. surety,u ll get headache & frustration from day.I must say,KE @least better to fascilitate its customer as compared to fiberlink.Samjh to gaye hongn fir sab

After sale no servic no mantened , very bad exprnec

3rd class customer service not received a call when ever i am facing issues in my connection every time they are not responding...ek hi number dya howa hai call karte raho 1 1 ghuntay tak but koi jawab nahi milta payment to har month time pe lete hain but esi customer service par lanat hai

Unprofessional attitude of company, no one is available to resolve even respond to issues with internet. Not recommended, only be taken if you have no other option.

Extreme pathetic internet service provider, No refund policy if paid in advance. We paid 3 months in advance now asking them to cancel and refund but there policy is that we will not refund you.Worst service provider I think they better close there company rather then running with this kind of poor service and customer support.

More than 25 days has been passed for new connection their team is just giving excuses..bloody fraud.

If the internet works then it works as soon as you need their help to fix or shift your connection, They wont Respond! My connection has to be shifted and it has been 10 days and everyday they promise a worker would come and this promise has been going on since the last 6 days now.No confirmation of them coming soon even.VERY Bad Services

Not recommend, they dont care for the consumer, i have applied for the connection with 3 month advance patment but fortunatly i am able to use their service for hardly for 3 day, and for the rest of the period i just do daily complaint that my net is not working

The worst internet. Its been more than a month my link is down and whenever i call them they give me a ticket number and say we will try to resolve it. Its just a loot in name of low prices. Please try any local network but not this i am stuck with my money put in it.

Worst internet provider company no one should buy their services. If you want to waist your money them buy fiber link internet. Please tell in your circle not to buy internet from fiber link. They should be brought to consumer courts for fraudulent activities.

Worst Place!!! PATHETIC SERVICE!!!!! INCOMPETENT PEOPLE WITH MISCOMMITMENTS!!!!

Internet Speed is good but tbh there customer feedback is very pathetic if you have any problem regarding connection issue or fiber device replacement kindly yourself forget for a month for as they wont listen to your complaints.

When it works, it works fine for normal web browsing and stuff. The latency is extremely high making it terrible for gaming. This would still be excusable if it were not for the instability of the network. Every month it will cause problems being down for hours or even days. And when its down it takes forever for it to come back up and running. Ive personally complained about this countless times.Ive started keeping a record of the amount of hours and days it doesnt work in a certain month. When its time to pay the bill I will demand they do not charge for for the several days my connection didnt work or I will switch networks. Id take a slightly slower speed connection with greater stability and customer support any day.

Worst internet service provider, No refund policy if paid in advance. We paid 6 months in advance now asking them to cancel and refund but there policy is that we will not refund you. UAN number will get you connect with the representative after 30-40 minutes of wait and weekend no support.Worst service provider I think they better close there company rather then running with this kind of poor service and customer support. In December I got internet connected for 5 days only and service fees is for a month.

Fraud Company, Liars, If there is option of Negative Rate i will give them ---100...... I HAVE PAID for connection one year advanced I leaveaafter six month But Still connection not deployed only service i get is their lies.... They are great in telly lies. .

And I thought PTCL was bad lmao

Best internet sevice provider in the city of karachi.

My net is Troubling since last Evening. Aur ap ka Thaka hova Call Center Koi call receive nai kr raha.Customer Id 11734Gulshan-e-Iqbal..Please Respond and Resolve as soon as possible.

Extremely pathetic service in all the ways possible. Internet is down for the last 4 weeks now and we are sick and tired of calling and hearing to their false promises of recovery by that day itself and thats everyday. I have lost count on the number of calls I have made to them but to no avail. I will most probably change to any other ISP very soon. The height of unreliability and deceit is just too much here.

Think of your worst kind of Nightmare and then multiply it with the number of stars in the universe. The resulting disaster is what they are.Applied for connection in August, paid 4k in advance with the promise of connection in two weeks and still waiting for the connection in December. No one picks phone and even if they do, they make all kind of lame excuses and such. Stay away from them. I made a mistake of not reading reviews here, please dont make the same mistake. This is real.Update : January2020After 06 months of continuous headaches and follow ups with them, finally connection is live at 27 Jan,2020. They totally refused to return my 3months advance so had no option other than to use their service for now 3 months.Update 20 April, 2020Speed was okayish but inconsistent. After every week it remains down for a day or two. No response from their customer service so had to wait for connection to come back itself.They blocked my connection after two months in the start of April. Called them and they didnt know that I had paid them till the end of April. Another example of their pathetic customer relations. Connection was down for 3 days and then a week after it goes down again. I have no internet for the last two days.So Goodbye Fiberlink, I am changing my service provider. May they get some sense of running a company. Looks like they hired a bunch of 6th Graders as employees who lie through their teeth. Company do not exist on Saturdays and Sundays, while mostly fault happens on Friday. They will ruin your weekends. Stay away peeps.

By far the worse. They attract you with low rates if you pay in advance and then it hardly ever works.

People know Ptcl is the worst internet service provider but they didnt knew about Fiberlink, its even worse then PTCL and there Customer service and support is zero to none. So I suggest you guys stay away from this ISP specially in Lahore.

Poor network, poor connectivity, and worst of all, no one responds to the calls. Internet has been down for a month.

They never answer your call and there is absolutely no communication from their side . Internet goes down every month !

We are a customer of FIBERLINK on Yearly Package of 12 Months 50MbpsI am writing here complete experience which we faced, Initially the service was very good but when we face any issue and complain to fiberlink team they gave us slow response usually 1-2 weeks are required to response and this was bad experience by complain department but at the end of our package 10th month (30 Sep 2019) the connection link down and not responded by fiberlink team for this issue we had complain almost more than 10 times separately days. and they said the some word your complain is under working. today is (18th of Dec. 2019)

Its third class internet service procider.. ease stay away from them. They only know to cheat people not of serve them.

Poorest customer service record holders. My internet is off for 10 days in a row and dozens of complaints and phone calls, but no action at all. I think this company is running away with my money. Or it may going to be a scam.

I think they have the best internet speed for the price. I pay Rs. 4000 for 100 Mbps (85-90 Mbps on Ookla speed check). But for the last few months, they are being prone to breakdowns. They also need to improve their customer service

Worst service and after sales service. DONT GO FOR FIBERLINK AND LEONET.

Very pathetic service. Their UAN number is all the time busy. It takes almost a week for them to respond to our calls. Internet keeps disconnecting all the time.

Very bad service to pick up their call and internet connection they collect money and give after 15 day time they promise us within 15 day your new new connection will be connected and after 15 day they will not answer us.Very Very bad service.They want 15 day more for the new connection.They want to improve their service

This is by far the worst private ISP in Pakistan. There honeypot is their low rates but riddle me this. What is the use of paying low rates for high bandwidth when more than half of the month your internet will not be working and customer support will not be well in simpler (and non abusive terms) not supporting. Also dont get me started on getting them to install a connection at your place in the first place :D Ah well in short if you want to look for further reviews just head over to Tech Aches on Facebook and then search for Fiberlink within the group :) btw Fiberlink please do not start a legal proceeding against me as well. I am just giving my honest opinion. Peace!

Don’t subscribe!!! It’s a scam!!Complain department does not existWorst internet ever! Been a customer since 2 years and paying in advance. Zero customer service and response. Internet does not work half of the month and fiber team takes at least 4 days to respond. I hope the owners are taking notice of this review they probably don’t care. Wasted 20 k on yearly subscription and internet never works. NOT RECOMMENDED

Dont even think to place order for new internet connection. Worst ever ISP I have ever seen. nobody in this company bothers about their customers. its a SCAM. ordered on 16 Aug 2019 still undeployed.

Hopeless!!! For God’s sake save your self from the frustration, seriously. I used it for like two years because there was no other option in Phase 8. The link is always down so no connectivity. Why would you pay for a year in advance for an internet which seldom works, has no customer support, no response team, faulty hardware, and above all unprofessional attitude because the top management does not have a will to improve at all. Trust me, out of frustration I emailed the CEO at one time. But like the whole company he didnt care either. Look at all these negative reviews about them they don’t even care to respond!

Not good. It has good speed BUT when it works( and most of the time it doesent work) so if you can wait for the internet to be down for 3 weeks straight and then use it for 1 month only and the repeat the cycle again THEN this service provider is for you becuase the speed is good

Pathetic. One word defines it all. I sincerely wish there is one company which can really invest and provides the quality of the bandwidth it boasts when marketing the product.

I suggest not to go for Fiberlink, Ive paid the advance for 3 months on 5th Sept 2019. and today is 14th October 2019 but nothing works, nor they respond to my call nothing. Still internet connection is not deployed. This is the worst service ever experience in Karachi. Please never go for fiberlink, its the worst option in ISPs industry. Totally useless.A BIG NO TO FIBERLINK!!!!!!

Dont even bother to buy this internet. It is just scam. One of the pathetic service you will ever experience. Service is trash and hardly anyone from call department respond to your call. You have to register your complain on whatsapp. They dont fulfill commitment and back off from it. if your internet is gone its long gone and you have to wait for 4-6 days or maximum 10 for issue to get resolve. You have to visit office and sit on there head in order to get issue resolve on time.. If it is time for payment, they will take it on time but for issue, they never bother about it. Look for best alternative but dont go for this service.

Leo

Terrible service, it takes hours or days for it to FINALLY work, we pay the bills and they give us a half service, the supporters dont even respond to any calls.When it works, it works perfectly.For me, Usually it goes in a long breakdown in the 10th day of the month for the next +24 hours -_- ugh

Pathetic customer support. No one is ready to pick up calls. Irresponsible data entry procedure, they entered my email and phone wrong, and after my subscription i was left remote, as there was no way provided by them to pay the bills nor I recieved any notification prior to the end of my subscription.

Worst Service Dont Waste your time after them, they just keep wasting your time and keep delaying in connections.

I wish I could give no starApplied on 24th August and explicitly mentioned that I want connection before two weeks. They said we cant but we will make sure to do it in 2 weeks. Today is 26th September no connection!The pathetic whatsapp service they reply to after 1 2 days. zero customer service.

Good service provider but they lack in troubleshooting. They take much time to rectify the problem. You will only suffer when there is problem.

Worst internet service if you want your time and money both to be wasted be safe don’t every try to use their services the connection is worst it goes down every single day and no body answers and don’t even have a proper response service is below average!PLEASE BE SAFE DONT USE IT!

Pathetic service. Almost impossible to talk to their customer service. Their IVR system is not working. And when you do connect, they are unable to resolve anything! A definite no to them.

Alhamdulillah, I have read reviews about fiberlink here, because, I have been calling them since 1 week, but no one is picking toll free and mobile number.Now, the picture is clear. This is not a proper company.

If youre thinking of getting a new internet connection, I would not recommend you go for fiberlink. Their service is terrible and customer service is even worse. The internet goes down at least once a week, if not more often. When you try and call their customer support you always get the same answer, sorry, it will be resolved soon and it wont happen again, weve rectified the issue. Few days later, same problem. Since Ive got fiberlink Ive used my 4g more than their internet.

One of most useless internet service in PakistanJust no one listens to the complaint once your internet has low or high intensity signal issues..I am waiting for like more than 2 weeks for the team to come at my place

Worst internet connection in whole Karachi, Ive never come across as bad as this internet service provider ever. Save yourself, and dont get it installed in your home. Its always down, literally everyday.

Sub say gatiya aur bakwas internet services provider . dont buy yearly package

Please stay away from this company since july 4th I have complained around 10 times on their whatsapp support that im getting low speed my package is 20 mb and im only getting 4 to 5 mb max sometimes it goes down below 1 mb i have called them several times and visited their office twice only answer i get is it will be resolved asap since past whole month. They have pathetic customer support and no value for the customer they only increase the bill without informing the customers but do not solve their complaints. I have decided to switch my ISP

A well known service provider

Please everyone save your money from these looter. They are fraud and not concerned with the service they give in return of our money. Pathetic. Looser and looters.

Worst internet service provider. They dont have any customer support department. They just hold two to three middle class peoples who respond you only on whats app Chet. Once your connection is down you will be lost they didnt respond you. I believe they dont deserve a single star as well, but there is no option to give less than 1.Customer NameBrandCrock

I have face bad experience last 3 year

Compleen and Net Speed ​​Services are idle in Hyderabad but the entire system is finished

This is probably the best internet out there in terms of speed,latency and their pricing. When it works it works like a charm it’s great no hiccups no nothing u will get the speed for which u pay for. But there’s this one big problem every month either once or twice u will get a red light problem and it takes them days to fix it. Which is really bad I mean u lose internet for probably 2-3 days even more sometimes so the customer service needs a lot of improvement.

Extremely worst support. Disgusting service. I paid for 500Mbps and getting only 37Mbps. Called them to help me out but no response. From 2 days internet got disconnected and i was trying to contact their Support team but continuous NA. Called 2 of their employees who deployed the internet but they also do not pick up the call and neither respond to my message. I must say I have not seen such a bad support and service before in my life as i have seen by this company. My support ticket is opened since 1 month and no response. They are very active only in case when you exceed 30 days or forget to bill them even 5 min late, no warning just disconnect the internet. This is where they are very best.

Nice place

Well i have checked many other internet services now i am satisfied by services and speed. Keep it up

Worst service provider in Pakistan. No customer service, no complaint follow up. Unprofessional, greedy and unethical management.

I wish I could give these MF - stars everyone internet is down it takes them 2 days to make a service request and another 2 to 3 days to fix it. The worst people and the worst service.

Never use this service once your connection got disconnected it will never restore. I have been calling 100 of calls but 0 response.Very poor service, no one is picking up my calls, my internet has stopped and most of the numbers are switched off, customer support is 0, i have been facing internet issue but no on is available from support.

I have tried several isps in the past 20 years in Karachi from the days of dial-up internet and I must say this has to be the worst and most unprofessional.*Past few months the service has been stable. Its also good when you dont have to deal with their very poor Customer Support. Really hope they can continue providing stable internet. Updating review to 2 Stars for now.*Another update. Back to 1 Star. I am really trying to see this company in a positive light but theyre not helping . Their connection is now down for 3 days and Customer Support is only trolling me and asking me for my details again and again. I went to their office today and I think I met the companys owner outside as there was no one on the help desk. Bald guy, mustache, playing with his testicles. I told him my problem and he asked me to be patient and spat pan right in front of me that almost sprayed on my foot. I was very offended but I ignored it. He seemed like too much of a scoundrel to talk to.Expect this kind of stuff when you go there.

Worst internet service provider in Pakistan. I would recommend people use a dial up connection instead as that is a lot more reliable than these guys. Don’t waste your money on Fiberlink.

Fake internet bad people

Astonishingly terrible service provider. They have no sense of responsibility towards their customers. Service continues to go down and takes forever to come back up. A group of lazy individuals who seem least interested in what they do. Sometimes they make you wait about 8 minutes on the phone just for them to hang up in your face. Words cant express how infuriating it is to constantly have a back and forth with possibly the dumbest customer service department out there. They fail to realize the importance of internet in todays day and age. If you can not value your own business then how can you ever hope to succeed.

Dont know about there services but their staff is very good

Really Happy With the Speed 50Mbps in the morning and 100 Mbps at night.Took a little time to deploy. But very staisfied now with the Speed Thumbs Up highly recommended.

Internet speed is really great and packages are too good. thumbs up

Not a well speed..

Good speed and multiple packages to choose from but customer services needs to be improved. Also the billing system needs a revamp; you have to physically go pay your bill at their office instead of having an automated system or a rep coming to collect. This is a pain. Also the pricing on the site does not include the multiple taxes so you end up paying significantly more than what is listed.

Worst internet speedHorrible customer serviceBig waste of time and money

This could end up as the biggest fraud in the tech sector. There is no company structure. They just give you a kachii receipt on sign up, forget you for months, then install. Got the unit installed after three months and over a week now, no internet (if any a total of 10-20 minutes over a 24 hour period). No complaint follow up. They never call you. Get ready for a fraud. FRAUD ALERT

It has be 42 days, they havent even called or surveyed our location.my husband has been going to their office 3 times in a day to ask update our internet connection but these guys are worthless, they dont work.Once you give them the money then its the end of the story.My deployment experience has been really bad with them. We are still chasing them down!! so be careful.

I am really stuck with Filberlink. My case is no different then the folks out there. Fiberlink has taken 25,000 from me and promised to deploy a connection within 25 days and it has been more than 2 and half months. i am still chasing them down but it doesnt affect on them. always giving false excuses and so unprofessional to take the money even though they dont have the devices. I am going to take legal against them as i am fed up from Fiberlink. They dont even have a proper Office yet. then i went to their office i felt like visiting a godown and saw other public were shouting them for ripping them off too. really unprofessional. wont recommend. not worth it.

Pathetic internet service provider, no proper mechanisms to get your complaint registered. Not recommended at all. Internet gets disconnected for months

1 week and no internet. Complaining daily multiple times and every time same response your issue will be resolved soon.Once before their technical guy came and asked for bribe after fixing issue. I posted about that on facebook and their another technical guy came home apologizing and asked me to take down the post.Now its been a week, no internet. And their technical team are nowhere to be seen.Go for ptcl even though ptcl sucks in customer support, they are far FAAAAR better than fiberlink.

One of the worst service provider in all Karachi, dont go on the name, just useless internet speed and service. Complained so many times, but no use. At the end, I disconnect the internet after 2 months.

I was very satisfied with the 50mbps (100mbps late night) internet connection but after three months of usage the gpon device got a fault and stopped working. I literally complained hundreds of time, none of them bothered to take any action regarding my complain, they even stopped the internet service asking me to pay for the bill. Why will I pay when you wont fix the device that wasnt working properly. Very greedy and ill mannered team.

I do not even want to give them a single star. Poor internet service and customer service as well. I paid 2 weeks ago for 25 mb internet connection and getting only 1 MB. I wish if I would have seen reviews before. Cannot recommend at all. I hate fiberlink. I am calling for the last 2 days but could not get through. I am very angry and disappointed.

Worst , worst & worst internet service. Dont even think of getting their connection.

The worst possible service ever!Had paid in advance and they wont install my internet line, and now theyre even rejecting my calls.Never ever would recommend it.

Horrible serviceNo one replies on any complain numbers, no one answers calls