Their isnt any queue system. People have to wait alot but eventually the work is done. Staff is extremely cooperative but they should focus customer oriented approach

I had issues with my booking and Turkish Airlines 24/7 support wasnt able to help much. (even though they were diligent enough to follow up multiple times). I was advised to go to the nearest sales center. After reading google reviews - I was bit nervous and concerned at the same time. Given our reputation here with customer service within Pakistan (as its an alienated thing) - I was pleasantly surprised by the help given by Mr. Bilal.He went out of his way to remove the roadblock and issued updated tickets. He was also nice enough to make me move dates accordingly so I can save on the extra charges. It definitely made my day - given the traffic and parking chaos within the city.

Turkish airlines failed to inform that a Covid report is required to board my return flight to the USA. Ive been in Pakistan 6 weeks I check my email 3 times daily and not one message updating me on this NEW requirement.I arrived at ISB airport 2 hours ahead of my flight departure but was refused boarding. I was told there will be no fee for booking a new departure date and that Covid tests will take about 12 hours. Bogus!!!I contacted the test center and was informed all Covid tests here have a minimum 48 hour response period. So I cant even update my travel until I receive a negative Covid test result.I have been calling Turkish Airlines Islamabad to update them but No answer. I called the 24 hour Turkish Airlines 800 number after inputting my Ticket Number the automated voice said it cant find my Ticket then effin cut the call.This is on Turkish Airlines! Their failure to update me regarding their change in a boarding policy that requires a negative Covid test has me stranded in Pakistan. The least they can do is answer the phone to confirm my status...

Great guy Bilal, dealt with us in really professional way, helped with the tickets and advised on flights with real patience. Thanks mate.

Very good

Disgrace... Scandal...They dont care about people. When there is air conditioning inside, they keep it outside and in the hallway just to humiliate. They do gender and discrimination. (Wealth and acquaintance) They introduce themselves as masters. Especially when they do not wear masks themselves, they say that we do not provide services to the citizens without a mask and wait for hours. They certainly do not help. How long will this continue, someone needs to intervene.

Service is a bit slow but it is thorough and professional in all aspects. Covid19 SOPs are rigorously being followed here.

Turkish airline islamabad ofice not attends any cals

Human nature, we are always looking to point fingers on others while overlooking our behavior to them. After viewing countless negative reviews, I in some way felt imperative to share my recent experience with Turkish Airlines. Folks, it’s not the airlines staff to blame for but we the customers who are expecting them to be our personal nannies. Have you guys ever considered how hard it is for them to serve and provide us with services and comfort while in the air whether Turkish, Qatar or Emirates Airlines and have you ever noticed what we become the moment we land our country, Pakistan. Complete chaotic scene. Please appreciate and respect foreign airlines and their staff for their patience and endurance. And besides, one always has a choice of flying with other regional airlines with higher fare, long layovers plus more stopovers. I personally had a great experience with Turkish Airlines, courteous staff, gigantic Istanbul airport, great food (keep in mind, Covid19 era). I flew from ATL to IST to ISB and I cant thank enough to Turkish Airlines. In the past, I always flew with Qatar Airways but due to recent changes in their route with an additional stopover in the US, layover time, fare difference this time I opted for a Turkish Airlines and believe me it wasn’t a bad experience at all with less fare and only one stop with brief layover in IST.

FAKE AGENCY, BEWARE!Nobody will answer your call no matter how much you try. This does not seem to be the official Turkish Airlines representative in Islamabad. I tried more than a dozen times and the phone kept ringing but nobody bothered answering.

The worst airline to fly with and the worst customer service or will be better to mention that Tuskish arlines doesnt believe in Customer Service and it doesnt exist. I flew from Miami to Istanbul and then Istanbul to Islamabad. Rude cabin crew, worst food, no drinks or water on the flight. Uncomfortable seats. Broken wifi and inflight entertainment system. At Istanbul airport, unhelpful staff, customer service counter doesnt exist. No Manager available. Was advised to pay for a transit visa and exit the airport and go to other side and I might find a manager there. Called the customer service number 4 times on Turkey number and 3 times US number, only to find out that they hang up the phone the minute you start explaining the joke. Its like they enjoy making fun of you by keep hanging up on you. Stay away from Turkish airlines at all costs. Fly any middle eastern airline and you will have a comfortable flying experience. Turkish airlines is worse than a local low fare carrier.

Very helpful staff. Mr Bilal went all the way to provide solution.

Pathetic service. Was calling from 9-3, nobody even picked the call. Ghatiya tareen customer support

13 hr long flight, all they have been serving repeatedly was a dry sandwich . Make me sick. They need to change their menu. Also, Flight attendance was very Rude.

Karachi Jinnah Terminal Office Active only in night shift. It should be open in daytime also

Staff in this office are unprofessional and unethical. Surprise to see such stuff and on the other hand Turkish air hires people like Messi and other international personalities as their brand ambassadors. Very unfortunate indeed.

They never answer the phone useless.

Useless to call they never pick up. One has go in person and wait for trivial tasks :/ Otherwise the in person experience is ok

It’s been two days I am trying to reach them via phone but nobody responds. Atleast pick the call, somebody may be in urgent need of assistance.

MR . BILAL at the office helped me resolve my ticket issue which was bought from thirdparty simply he is amazing helpfull 5 stars for his services !!!

Visited their office in Islamabad very cooperative and helpful staff.

Very cooperative and friendly staff.

Cooperative and accommodative people

Awesome staff! Professional, passionate and cooperative.

Stuck in pakistan due to covid-19. Tried atleast 10 times to the Centre but nobody take the phone.very pathetic.

Esy location.good sattaf

Very slow response. They take days to reply back to email and never pick up phone.No token or queue system in the office. You have to sit there and argue with the other customers k ap say pehlay mai aya tha.

No one is recieving the phone that I can get information regarding my flight

Short of staff and not enough place in waiting area .. i had to stand outside the building.

Cooperative staff.

Turkish Airline is very unhelpful to resolve seat issue. Clames to be fully booked for Feb and Mar but when you go on there website seats are available

Good placeA very decorated office, well cleanedNice locationLift is not working sometimes

Nobody is picking up the phone and no one seems to have knowledge of the schedule

Very cooperative staff at Turkish Airlines Islamabad

Worlds best airline.

Helpful Staff.

Poor management and handling of public relations during this pandemic of covid

Trying to call the office always wait.No response very bad experience with Turkish airways and even worse in Islamabad office.

Very bad experience ,they didnt attend my call , remove the staff who are on duty ,they are not caring customer .

Nice

Very heplful.

Very nice office professional staff very knowledgeable and helpfull

Very rude staff, most of the staff is on leave, only one person dealing, remaining desks are empty, pathetic service. The representative gave us wrong information regarding seats and their charges. Pathetic service

The Flight Rates Are Unneccesarily Very High As Compared To Other Airlines , Plus Staff Isnt Very Cooperative . Not Recommended ..

You have to visit them personally. Never expect your phone call be answered easily

Cooperative

Neat and clean placeCooperative and educated StaffWell mannered staff

Ok

They never respond to calls which is wrong.

In ka rate zayida hy bahir se

Good

Good service

Worst experience ever...they dont know ho to deal with customer

Please send date sir start flight Pakistan to Italy

Stuck due to Corona in Pakistan, Turkish air refused to honor customer assistance by not answering there telephones, any suggestions??

One only member for services , rest office is not there ! And they never gonna attend your call !

Good

I called so many times but they are cool. No body attend the call.......

Helpfull staff. Phone service not support.

Good place to get tickets quickly

No good service.

Just one person working in this big officevery slow service.. turtles

Broad daylight theft. First change is not free for my ticket in Pakistan but my mothers ticket which was changed for free in the U.K. was a different ticket. Extortionate 31000 PKR. Absolute thieves.

NO ticket system. Lack of professionalism...But would say office is new from inside but they wont pick the calls .. will not return back your email?

Third Class services. Please never try it, you will regret it.

Terrible customer service

Not very clear about their own rules or cannot convey to clients clearly

Trying to call the office but no one picks

Good service but flights are too expensive

Helpful

Cool office. Not very busy.

Such a great people & was a good experiance

Staff is very cooperative

Coming Soon

Its awesome

Not good service

Loved it

Customer service is very slow

Very unlike Turkish hospitality

Great employees and good customer services

Very bad service.

Exxcellent service

No one attend calls

Nice office, hospitable staff and excellent service

My favourite Airline

Turkish Airline Office

Very slow service

Nothing more than rubbish called ten times No answer .......

Airline staff is helpful

Nice service provider

Fly with us

Very used airline

Nice airline

Office of Turkish air

Never attended the call.

Nice

Good place

Not good service

Coperative staff

Best Airlines in 2016