Not Ever Give Single Star.... very Rude Behavior... Non Educated staff... Worst Experience. kindly Educate your Staff

Poor web application, unable to take appointment even though I canceled old one but still not letting take new appointment. Dont even take phone calls. Such unprofessional people.

Poor service , i submitting my family passport and visa fee in.march 2020 and the next day saudi embassy stopped visa processing . I am.in KSA amd calling at there number for last six months they are not picking calls not replying my rmails even they have not submitted our passports back

It’s facilitation center for going to KSA for various purposes including Haj, omra, work, or visit.

Another alive example of corrupt administration. If you have regular appointment, they will say system is down. If you dont have appointment, They will charge you with VIP/ Lounge fees to continue the process.

This place isnt too bad for visa services. The processes are sometimes slow but they might be due to the laziness from the Saudi Embassy. They can make immense improvements though. The Saudi embassy is closed nowadays.

Highly un-professional staff, very rude to the customers and being a service provider, they dont deserve even a single star. When pointed out to a staff member about his behavior with customers, instead of being apologetic, he was more rude. Saudi Government should ban such center.

They are world worst service customer service Zero education level zero. They even can not reply emails and after reaching them. They dont know what to reply.I CC all emails to Saudis Consulate also I am trying to reach to Mofa and attach the corresponding how Etimad have the customer service. My Mother submitted passport and they are not responding and update the status of passport. They can not reply to any email and my mother has to travel Australia and they not clear where my mother passport is. Worst service non professional. I don,t think they are humans those who operating Etimad Islamabad are miserable.

-For family visit , if your baby born in KSA and you are coming again you must bring birth certificate it is not mentioned in application but they will not proceed without birth card.-Service can be improve-Training required to deal with people.-Overcrowd-Services can be improved

Cooperative staff best service. Outside crowded area. Difficulty in parking. Visa services there.

Excellent experience attentive and helpful staff .

Good Things1. A few people guide your properly.(Its hard for me to figure out more Goods at the moment!)Bad Things1. No Facility for Handicap people.2. Lift facility is there, but someone has to reach upper floor to call the lift go downward.3. Congested hall. No proper ventilation.4. Its useless to get the appointment from the Web. You will have to stand in long queues there.5. Uncivilized reception staff with rude faces.6. Hard chairs to sit on.7. No proper prayer place. There is only one side and you can not offer prayer with Jamat.8. Very Long Queues.Suggestion:Please change your intentions.Use IT as a tool. Use portal to allocate time slots to call people on time. Save people time.Note: They have a lounge facility with double rate and taxes but scenario is not much different.

I really liked this awesome service center so much. Cooperative staff and a great overall experience

Rude behaviour, nonsence people of security

Worst experience, I came to etimad office with my Grandma and we already took online appointment. All paperwork was already completed. Submission office staff got only 1 person and other 2 chairs were empty. People were waiting for submitting documents and money for last 5 hours. I ask them that whom I can complain and they refused to give me any answer. I am just Speechless...

Asslam alikum i have very good experience at Etimad islamabad.This is far better then lahore Etimad office.I reached here to process my visit visa.My visa center was Karachi so i had to submit my documents in Islamabad center.They charged me 32000 in lounge.I came here without appointment i reached office at 7a.m sit on first que at 9 right they put ladies inside the process hall. Then they sent first ques of man chairs to hall.Situation not panicked like lahore Etimad center.I complete my complete 5 passports process in 2 hours that was queit satisfactory.

Not even a single star. Very rude staff, they all behaved like they r boss. Very undiciplined environment. One person was yelling repetitive announcement for no reason. Very bad and pathetic environment in the mic. Look like fish market. Air conditioning was not good so smelly and yakk. Every one super lazy. From gaurd to biometric counters all should be sent home and recruit new staff friendly n well trained.

My famil visited to Etimad office people are cooperative but it’s batter to get appointment online but also they turn you to take launch services for his profits, before visiting so you should know about the required documents. Be aware to visit Peshawar office as there is lot of corruption and they take over charges for each and everything and very rude behavior.

Not even 1 star.Application entertained after wait of 6 hours even in Lounge Online Booking which shows lack of management.No updated status of application is available on website which shows lack of commitment.Passport not received on mailing address even after almost 3 weeks of application submission.6 numbers are available on website but no one is there to respond.Very pathetic service .

I have visited to Etimad office people are cooperative but it’s batter to get appointment online before visiting so you should know about the required documents. Be aware to visit Lahore office as there is lot of corruption and they take over charges for each and everything and very rude behavior.

Worse service, looters, no guideline, no customer service, they will treat you like a joke. Prepare for worse.

Lahore eitmad office is closed from last thursday

Very bad experience! I was collecting the passport of my friend, even though I have collected in 15 minutes but my nic copy, they have charged 30 Rupees for just one copy of NIC.

Very unprofessional service. Too much waiting time. They need a proper training for their staff.

Good service for Haj VISA & Umerah VISAEtimad (Private) Limited provides an extensive array of Visa services and Value added services to ensure an effortless Visa application ...

Lady staff are much lazy....especially the coubter for disabled people is always closed.......services for private customers are better but for gov. Really bad counters are off only 3 ir 4 are functional.....

I visited etimad today was pleasently surprised at the courtiers behavior of staff in particular Sheikh sahib, Habiburehman and young girl of room 10 forgot her name all of them helped me a lott only problem is exorbitant photo copy chargesAftab abbasi

They charge extra money for nothing and behaving like we are animals

Not taking calls

Really so lazy work especially cash counters people’s travel from so far way I mean everybody’s not live in capital mostly people belong others districts .so please approve little fast work

Very bad experience. My wife online his Fingerprints after 7 days they call us back and asking again for Fingerprints. What is this? 100 time we submitted our Visa documents in Lahore Etimad. But this is my first and Last experience with Islamabad etimad.

Very bad experience... this is my first and last experience with Islamabad etimad visa centre.

Hopeless and Disorganised. The place is just full of people and lounge for which they charge so much is useless as there are no refreshments or anything to eat. Service is slow rather pathetic.Air conditioning wasnt working and with a single water cooler for over 300 people, the place was suffocating. Dont waste money on this lounge thing, there was hardly any place to sit and we sat outside on the metal chairs for 6 hours.

Useless staff kept my passports for 2 weeks without any reason.Failed to enter data properly!Conveying incorrect information on reception!Forcing applicants to visit 3-4 times for a simple task.Going through a really bad experience with ETIMAD!

Kindly update the open/close timing in ramadan ul Mubarak

Very bad experience not picking calls not eeply emails how we approach for information not possible to go in ofc again and again given no on etimad website are not responding or picking calls.

Staff is non profeasional and not cooperative. Only looking for looting money. All are Ali babas.

Worst customer service!If you are calling for inquiry or complain noone attend your call.Highly uncooperative staff.Website is super slow when its come to make an appointment.

Extremely long waiting times (up to 4 hours) even with the expensive, lounge option. Do not charge the hefty fees if you cannot hire more people to handle the client load.

They dont tell u the urgent fees and any requirements just like a normal govt servant who does not care. Had a very bad experience. Special arrangements for vvips

Its tire some and expensive, I think proper management and standard charges must be mentioned.

A very pathetic experience at isb office, staff behaviour is very rude especially submission office staff, their efficiency and working speed is as slow as earthworm.It almost take around 6 hours to complete the whole visa process. Administration must attention to it

Excellent

Went there for visit visa applicationStaff was quite cooperative n accommodatingprocess was smooth.

My all work has done in one hour, but they have charged alottt for such small things. Eg: i hadnt took appointment so they charged 4000 per person, vaccination for rs 2000, form submission 600..

They are not even picking the call... Stop showing attitude and do some work properly...

They took passport courier delivery fee from me and told me that passport will be deliver to my home but it is more than 3 weeks and they still didnt deliver the passport and not even picking up the phone.

I found them to be the worst visa service center...1. you take appointment online but when you reach the place you are given a “token” number in line with everyone else... and you may have to wait for an hour after your appointment time2. there is a person with Mega Phone in his hand shouting the token numbers giving you a feeling you are at a railway station3. the website tells you the mobile phone and handbags are strictly forbidden inside, you follow the rule only to find out everyone else has his mobile phone with him / her4. you want to launch a complaint ? forget about it... the staff is probably more rude than the saudi immigration staff at Jeddah airport... the supervisor / manager doesn’t even bother to see you5. selecting G-9 markaz for their office is probably their way of torturing their clients where the clients have to spend 25-30 minutes finding a spot to park their cars...

Worst experience, you get online schedule appointment, reach there timely, you get a token and wait for hours for your turn.

Good seating arrangements, nice air conditioning, but very less eatables at the shop.

I am just calling you since morning no body just accept itAre in sense Next perso is not free for youYou are only employ help peopleAnd just your duty Honestry

They dont have respect for senior citizens, rather they put them in a big que. And staff is quite rude and arrogant.

Why give 6 different phone numbers when you dont bother receiving the call? What a shame!

Too much wait after appointment. Not fear why we wait after appointment

Good acGood seatingWas done in an hourEatables also presentStaff on biometrics WAS A BIT RUDE

Asalam o Alaykum. . I want to ask that why your office charge 500 pak rupees for doing two photocopies??? And why your Submissions female stay dont know how to talk with visitors???

Average services. No need to take appointment. Takes around 2 hours for umrah biometric.

Nice environment, friendly people not properly organised.

Good place and helpful and given a Sim zain for umrah

Visa biomatric verification process was smooth. There was rush but nanagement was good.

Very nice place and helpful staff. they also give free sims for umrah people.

The office was air-conditioned and staff was very slow and there is usually a wait and service is very bad and the place is over-crowded and the canteen charges you extra and in case of washroom you have to pay a fees and if you are lucky and tell your problem to a senior post man so he will guide you or else you have to wait for days and the lounge is useless.

Had appointment but still took over 1hr 30min. Disorganised inside. No clear guidance. Felt like a little child lost in a big mall. Surprisingly the man at the counter was very friendly. Management needs a rude awakening.

Stupid people hi call he pick ni karta

Worst department no respect no value even pay huge amount

They dont deserve any star at all, poor service, rude and illiterate staff, no one answers telephone no one reply email. #Saudia is just making money out of religion.

Always go there with your appointment in time.You can get appointment either on website or by your travel agent.

Good place and good staff

Worst ever. They have like 6 numbers and not one works.

Appointment is of no use at all. No one to guide you well. Didnt like the seats in the waiting area, gave me backaches.

Good visa service

Not well organised, applicants have to wait for hours to complete their process.

Very ill organised visa service.

Very very poor service.purpose only collect money .waste of time.Non friendly staff.low quality IT system.

This place offers very expensive side services like photocopy and prints as well pictures.

Conjusted place,waiting area is worst anyways need improvement

Visa service center, a sub-office of saudi arabian embassy.

Good environment n nice staff

Slow service provider

Amazin

They process fast

Nice, helping and welcoming staff

No use of the appointment. Huge mess of a system. Expect wait times of over 2 hrs. Guards openely asking for bribes

Best services

Expensive....bt services has been improved......better to go with appointment......

Pretty awesome

Please show working days and timing. Thanks

Great. Cooperative staff who works efficiently

Nice arrangements for umra and hajj pilgrims....

Satisfied services

Misbehavior person all staffs

Worst ever visa office visited

Staff nice

Staff behavior very rude

Amazing work flow. .

Excellent thanks

Awesome

Worst experience

Fast service

It was good experience.