Still open and thriving!!! Everyone i saw was wearing a mask and practicing safe social distancing. If i were to mention one thing about my experience it would be variety. I was astonished by the variety of stores not only in the mall but STILL OPEN!!!!

This entrance has a hands free door for touch free safety. Arrows on floors to indicate flow of foot traffic(no one abides by them). Parking is good, but watch out for people who cant drive as the holiday hours will see busier parking lot. Movie theater not being open keeps that side of the mall lighter than normal.

Went to Texas De Brazil for our anniversary. It was a 4-star experience. Service was good, food was good... I guess everything you would expect for the amount you pay, but there wasnt anything super special about it.

Sad what the covid has and is doing to our business . Had lunch at pizza uno yummy. Drink from Starbucks delicious. Dream shopping at Best buy. Great Day

Had a lovely (and safe) dinner at Molly Mcflys and it was really nice to see that life is still going on.Happy Holidays!!

First time here. Thank God it wasnt overly crowded and I was able to do my last minute shopping, in peace. Found everything I wanted, even enjoyed a quick bite in the food court. Wish there was more seating areas throughout mall, but with covid19 alot has changed and its our new normal.

Nice way to spend the day inside. The mall wasnt to crowded and everybody seemed to be taking pandemic rules seriously.

This place is a go to in colonie if you want some good food, entertainment, or to shop. Everyone must follow the rules for covid-19 and I feel safe there with my wife and son. Thanks colonie mall.

Very little of any hand sanitizer available upon entry or in the hallways. I found one hidden behind a column. They made so much fuss about opening up during lockdown stating they were prepared and ready, they asked we call the governor to push for thier reopening. This is a joke.

My favorite mall and my favorite store there is gift imporium . I love shopping there and the girl who works there is very kind and helps me to find nice gifts for my friends !!!

Great place to go. They have all my favorite stores and a great selection of food at their food court. Will definitely return.

Delicious foods!Call ahead so U reduce waiting.Closed Monday, so plan to go any other day of the week, so your not disappointed.

The mall is cleaner than ever before, sanitizer in every store, lines spacing customers apart. There are many sales.The sad reality is that many stores are closing or appear to be closing. Also, due to not having much staff the dressing rooms at the majority of the stores that I went into are closed. If you know your size great but if you are unsure you will be like me and have to go back to exchange.

Great mall. One stop shopping that has a spa, recreation and great restaurants at a great price. Maggie McFlys is a must!!

Unfortunately, Crossgates has gone downhill. Its not the mall owners fault in my opinion. It is just a sign of the times. Big anchor stores are leaving, smaller stores cant make it and violence in Albany seems to be up, and it makes it to the mall. I used to love going to Crossgates, and they did a great job attracting great retailers and restaurants but the pandemic changed all that.

Great mall! Lots to do besides shop. But if you just want to shop theres something for everyone. We ate at Maggie Mcflys and it was excellent.

Great shops to chose from. Maggie McFlys is the best place I have eaten in a longtime.

Its a bit weird at first due to covid but we had a good time shopping for school clothes. Overall it felt safe and clean.They have a few new gaming spots which looked cool.

Everything was clean people had on masks. The prices are good!

Clean and well stocked. Lots of parking. And all your must go to stores are here!!

Clean, covid 19 awareness. Friendly food court. I have always enjoyed shopping here!

Plenty of parking and a lot of good shopping options.

Very nice, Apple store busy, otherwise seemed quiet. Please clean your restrooms!!

Not too busy tonight. In and out of Burlington. Got a great parking spot!!

This mall has been around for years, great to walk through and you have some really great stores with good people who runs them

Some decent stores still. Not as many as there used to be.

Wonderful! I saw the movie Tenet in IMAX. I am happy I got to see it in the movie theater. I saw the 12 noon showing. Only a few people in attendance. Loved the movie.

Because of the Covid epidemic, the mall was extremely empty. Given the time of year, I was shocked. Hopefully, this is going to change

Very good place for shopping and stretch your legs for a walk spatially in the winter days where there is nowhere to go in one of the upstate New York! Bestbuy is very helpful with electronics if you are not sure about quality from amazon and eBay! Apple store is always busy and a good spot to help you in the spot if you have any iPhone issues!Starbucks is great for coffee and smoothies drinks “if you don’t mind to stand for over 10 minutes sometimes to get your order”, the food court is big and has a lot of verity, from chines to Windy’s. Overall the Crossgates mall in an interesting shopping center if you are visiting the area.

Not crowded but quite a few people with no Mass

Have a lot of Good restaurants, fun places for families, great stores and Convenient location. The best mall in area. Wal-Mart and other stores close by.

Its a nice mall but they closing way to early!!!

Always a spot to park, lots of different stores and kept clean

Love crossgate but they really need electric carts for people who cant get around i want to shop there all the time but cant walk the malls so big id be there more if they had these carts they be getting all my money

The mall is always a great place to walk & stretch your legs even shopping was so fun.

A bit busy but good place to shop for christmas

Best mall in the Capital Region in terms of store selection and overall quality.

I went to the mall to see what to see what was going on? What was open and what time?Ended up going going to Burlington and bought a Adidas hoody for $29.99. It is black and white and fit me perfectly.

Went to Things Remembered.Our girl was so helpful.She went out of her way to assist us. Even called me the next day to confirm.I was so glad she did because I missed a date

I had pre-ordered an item from the sports store and I was in and out of there in 15 minutes absolutely great service.

My favorite store is Macys and Zara then they have great selection of retardants

Huge mall. Coming from Long Iasland and visiting here, it had pretty good options. We went to the all in adventures escape room and had a great time.

Super outdated and theres barely any stairs or scalators on right wing. The pet store is bs. Shouldnt be a thing anymore.

Was good pre-COVID and takes the pandemic seriously, so wanted to show my support.

Huge store, you will definitely find what you are looking for.

Convenient place to stop and shop when travelling from VT to NJ

Enjoy shopping with my grandchildren. Enjoy happier moments have dinner at food court. My grandson and enjoy wendys. My older grandson enjoy sushi. Than 1 st movies theater open crossgate Regal. War with grandpa. Robert Dinero. Excellent experience. Safe and social distance. Excellent task of sanitize and toxicity free. Enjoy feeling of normalcy in indifference surrounding about 7 guests have great times. It a shame public should attempt come out enjoy movies of success and balanced. These films have many fashionable statement. Actors ,actress films artists and staff that it takes put motion pictures together . Lots positive energy and times has so much values to keep producing such entertainment we hope continues in future generations. Faith and justices will prevail. Family members bond with great enthusiasm. Bless the futures it wont be another lost of culture ethics.

I visited the mall on Black Friday 11/27/2020 and there is a Popeyes & Browne Bag Sub Shoppe in the food court now! The line at Popeyes was really long. Hopefully it sticks around for awhile.

Pleasant visit. Not over crowded. Social distancing practiced and masks wearing present. Would visit again

Absolutely not, their security is very unprofessional.

Ill make this short, I dislike Malls. They are cavernous and I would rather have all the Mom and Pops stores they wiped out. They had character and people who gave a $h!t. Pardon the vulgarity, its the only word that fits. Malls are plastic.

Not too crowded. They have pretty much everything here.

Slow when I was there.. nice place.. big mall.

I stopped there to get something from apple store. Everything was nice and clean.

It was very tiring my feet hurt after walking all of the two floors i recommended wearing comfortable shoes while exploring.

An exceptional mall! It’s a good size with a lot of different stores, a move theater, and a good amount of food options for when you get hungry. A large parking lot as well, with plenty of space. Clean and would be a great place for families or kids.

Its a very large mall, but I did like the variety of stores and it was spacious enough to ensure easy travel.

Not crowded for sure. Staff at Lego store were very aware of Covid rules. Extremely pleased with visiting the mall for first time.

Unacceptable behavior by the security guards and the customers not abiding by the face mask requirement. Over 50 people observed either wearing no mask, or wearing it as a chin strap and not covering their faces. The two, count them two, security guards we saw were both older and appeared as if they were too scared to enforce the Governors REQUIREMENT that face masks COVER their faces at all times. If you want people to come back to your mall, you need to do WAY better. For now, Ill be happy to continue shopping online.

Love all the stores they have, but due to covid some stores limits the amount of people in a store to 10 just be aware mask are required.

Went to a restaurant located in Crossgates mall called maggie mcfly was very good had a huge menuAlot of drinksIf you go the menu is so big youll find some thing you like for sureI recommend 8 out of 10Love the food

Nice mall. Looks very small from the outside but it is pretty big inside. It has a lot of good stores and plenty space for parking.

The mall is great, however the security officers are not. I am 19, and was my my 17 and 14 year old sisters. We’re walking through the mall hallways and get stopped. We’re asked if anyone of us is older than 18, I say yes and continue to tell the girls ages. He then says they needed to be accompanied by someone older than 21 and that he can escort us out of the mall. We complied of course and just left, but what is the reason we needed to leave? We weren’t in a place/restaurant with alcohol and neither were we acting strange. I just don’t see a valid reason for this especially when it has never been an issue before.

Far too big and often crowded despite COVID-19

Very nice ,clean,plenty of great stores

Loved it! Lots of stores lots of options! The place looked clean which is a must for me! The bathrooms were in tip top shape as well!

Crossgates Mall has adapted to the changes of the consumers. The decline of consumers not shopping directly in a brick and mortar establishment has not made this shopping center skip a beat. The admin of the facilities know what the consumers want- great retail shops, good entertainment and exhibits to keep the flow of shoppers coming through the door. We were so impressed with Lego-land showcasing the many U.S. landmarks that make us proud to be a citizen! Internet shopping has nothing on this mall with the amount of restaurants and family friendly atmosphere.

Best mall to buy clothes and to enjoy a fast-food sunday with your family.

Most of the stores are open and all of them had proper covid prevention, good customer service and the bathrooms where clean!

Very santized and everyone waa doing as expected for them to do as as customers. The store was exceptionally clean. Including the bathrooms. The exterior of the mall was also very tidy. The customers that go there they were polite. And wearing their masks and staying a distance from each other. Even in the parking lot people were spaced apart

Missed going to crossgates had a great weekend shopping both days

Pretty cool mall!! Has an FYE!! So that’s always a plus

People were helpful finding places since the directories are turned off.

One of Americas best malls

I dont go to the mall for the mall, I go to the mall for Texas de Brazil. If you havent been I highly highly recommend it. Best place Ive ever eaten at

I love the 5.99 store

Its a good mall with a good variety of shops and restaurants.

Some nice restaurants. All of the mall.store nice place to walk.

Was very hot on second floor. Some stores had no AC. Burlington coat factory was very nice with good service.

Took my daughter to this mall. Saw these great items in some of the stores like the Galaxy fold back in October. I bought it a week later

I gave Crossgates 3 stars but it really is great mall. It only has 3 stars because of what is being done in this stressful era of Covid 19. They have excellent rules pertaining to physical distancing and requiring masks but it is not being enforced. Its just not a safe place for cautious, responsible people right now.

Really nice and clean mall. Wish the food selection was a little different. Some nice sit down casual dining be nice. Unos sucks and Texas be Brazil is only open for dinner . couple other places offer appetizers and bar foods. This is a nice food court with decent selection of fast food . would definitely visit again .

Great staff,helpful, good inventory.

Very few stores open. But they are all adhering to the governors orders for masks and distance. That made me feel better.

Always a pleasure shopping there!!

Not helpful at all I need new management

I went there yesterday 8/7 as I’m leaving mad black kids threw a bottle from the second floor n almost knocked me out. I will never go back to it ever I’m my life no security hoodlums run that mall

The chinese place in the food court is carrying this whole operation

Great products reasonable prices

Losing stores I regularly visited

Not very crowded

Mall was following guidelines as best they could. Hand sanitizer everywhere. Most people had masks on..dressing rooms are closed

Nice place to shop as always

Went on black Friday was super busy but the lines went fast considering covid guidelines

Sweet Store no Game Stop or FYE

Clean mall people willing to assist locatationof other stores

It was a pleasant trip.

Its sad over there..the saddest part is my favorite store is closing L & T ...i an definitely going to miss that store!

Swarming with teenagers. Thats fine if theyre not causing trouble, just something to be aware of.

This mall is HUGE! We have been here a few times as a family and we enjoy the assortment of stores as well as the actual time we send here. The mall is much nicer than most malls, its in good repair and has plenty of space to stop and look around at things without being trampled. They have benches in the center of the walk areas for those that need to stop and take a rest or those who just want to relax.