Although the waiting area in the Jones building is very clean and comfortable, I paid almost $5.00 for a coffee and a bottle of water. Both of which should have been complimentary. Also I had to research google to find a volunteer service to get some tissues ( for sneezing and crying) special delivered. Some people

I like their professional services. Ruben Flores Is an awesome employee

My biological father (yes I am next of kin) required medical treatment. We chose to go to the southside small branch ER. I am medically exempted from the mask mandate at this time however I did choose the wear a face shield that cover my entire face not just my nose and mouth. They offered me an paper mask that restricts my breathing and I declined do to my medical issues. After a few moments in the waiting room the security guard told me that I would have to wait in my car because there are no visitors (I guess next of kin is now just a visitor and not a relative) and I am unable to wear a paper mask. I understand there is a medical pandemic in place and I took precautions. Lord help the ones they turn away that are sick and can’t wear a mask.

Always experienced friendly staff. Cleanliness could definitely use improvement. Anytime Ive had questions they were answered promptly.

Hendrick ER staff almost let my daughter die 2 yrs ago. She was in severe pain and the nurses in the ER were mocking her and laughing. They forced her our of the ER and told her if her pain continued to return. Never getting her pain under control. We left and ended up at Waco Baylor Scott and White with a blood clot in her spleen. 5 yrs ago respiratory therapy blew out my sisters ear drums. And while on the Anderson Wing which was their overflow, we could not get nursing staff to attend to her needs. She was a cancer patient and they would stand around in the hallway and be on their cell phones. Worst hospital ever!

Outpatient front desk and admitting team always pleasant and kind. Makes procedures less daunting.

I would love to give a Huge shout out the medical team here and I do mean team, everyone was so professional and compassionate with my Pops and I throughout the entire stay. They defenitely live up to their Mission statement here.P3 and C6, Thank you.

The nurses in the ICU unit at Hendricks are very rude and unprofessional so theyre on a power trip keeping people away from their love ones and using the covid to make excuses the little Danel nurse should be taught how to speak to the family of the love one hes a disrespectful person and so ate all the other nurses that Ive felt with dont take ur love ones to Hendricks.

From their ER, neurology department, scheduling, the hospital has went down hill bad in the past decade. Completely mismanaged. I now drive to Dallas for almost all my medical needs because this place is incompetent.

This is one of the worst hospitals in Abilene. The staff is incompetent and 9 out of 10 times you will see a NP. If it was possible to give negative stars I would give it -5 stars.

I had a very pleasant experience in the outpatient facility today. I am amazed at the poor reviews, and found nothing but friendly staff, a clean facility, and will not hesitate to come back again.

Deeply disappointed and heart broken from my experience with Hendrick. If you have a loved one under their care be sure to check in frequently and in person.

The nurse at the registration was so rude. I don’t recommend getting disrespected by them

I went for such severe stomach pain, the tests came back normal I kept telling them I was in so much pain. I could hardly stand or walk. They said nothing was wrong and sent me home. Miserable and can’t sleep. They literally do not care about people being in so much pain. They said they think it’s a really bad ulcer and inflammation, and they said that can cause severe pain. If you are aware why make me suffer? Why?!!! They literally do not care about anybody!

My son was in a car wreck today him and his friend were both in the accident we waited about a hour and a half to get into the emergency room which I understand things happen but my son got in had x-rays done he had a broken collarbone my son has insurance and is white and went through the process pretty easy on the other hand his Hispanic friend with no insurance that was in the exact same wreck has been in the lobby an additional 3 plus hours my son is almost finished his friend can’t even get a room which is really crazy considering they think he has internal injuries it is night and day difference how they treat their patients now they lobby is empty they have slowed down incredibly and he has still barely started his process very sad the care they have given this kid they should be ashamed of themselves if I could give negative stars that’s what I would have done

Family member had surgery yesterday it was good experience for him and staff we awesome and responsive to his needs i give them 5 stars

The nurses are so kind and always ready to help or listen. Thank you Athena.

Just as bad as brownwood tx wont even talk to you on the phone and tell you whats going on

Hospital ERs advertise how quickly they get patients into the ER...they brag about how short the wait time to get in is. However, they need to work on the amount of time you wait to get test results and get moved up to a room. On a slow night...not my words but the words of an ER staffer...I waited with my dad for over 4 hours before we could get blood test results and someone to review his chest x-ray...all before we ever got moved to a room. Advertise that wait time because that is more important then how long it take to get admitted to ER.

Great service and staff

Well i see the employees not wearing masks, eating at their stations. I thought there were rules to follow just like everywhere else. I snapped a photo of someone who doesnt give beep. Photo is going online

My wife and I just had our baby boy at Hendricks. The Birthplace at Hendrick could easily win a 10 star vote. The labor/delivery team is the best group of people Ive ever met. One nurse (wont be named due to privacy) stayed 1-2 hours beyond her shift just to help delivery and to just be there. She provided so many encouraging thoughts and words to my wife. When my son was taken for his circumcision, the doctor offered to say a prayer before the surgery. Not sure why people are leaving such bad reviews. I have nothing but high remarks for Hendricks and if we decide to have another child in the future, we will definitely choose here.

My mother was admitted to Hendricks a week ago. She was running a fever and complaining about back pains. She is also diagnosed and battling with cancer. The goal from Hendricks was to do a culture test to see which antibiotics would be useful because they informed her that she had a kidney infection. They tried several antibiotics and nothing was working. My mother had to basically beg for meds for her fever because the nurses there would rarely check her vitals to see if everything was alright and when we did request for medication they made sure to take their time while laughing in the hallway. I never once saw them sanitize their hands. My mother also has a picc line for her chemo that needs to be cleaned daily. They never cleaned that either. We also send for her medical records to send to her oncologist in Houston and we found out she a kidney stone that they never informed us about. We finally made the decision to transfer her to Houston and man was it the best decision we made. MD Anderson took care of her immediately. The ER was even more sophisticated than the HOSPITAL of Hendricks. Of course the equipment is nice and new but even just the staff was a world of difference. They were so sweet, caring, and actually seem to enjoy doing their job. Everyone at Hendricks advised us to not leave and even seemed irritated with us but I was scared for mother’s health and did not feel comfortable at Hendricks in any way.

90 year old grandmother has been waiting outside the ER for 9 hours to get a room. This is ridiculous & sad that a person or anybody with such high age would have to wait this long. We will be going to Abilene Regional. After this incident.This is the 2nd time having to deal with Hendricks. The first time they gave her the wrong antibiotics for treatment. A charge nurse from another facility caught it & Hendricks had to prescribe the right ones. These people are suppose to be trained. Theservice is terrible. Idk what kind of ball game they are running but it is VERY UNPROFESSIONAL!

My dad had cancer surgery they botched, the next day they gave him a flu shot. Then they said he cant leave because he has a fever. We requested a transfer and they kept putting it off. We took him out as he wished and signed off. 4 other friends had surgeries and one was paralyzed one went to hospice. One passed away.The other left before he got worse. Staff was slow as hell and inattentive. Unprofessional and uncaring. It was an experience like we took him to a training academy. If I could give out negative stars they would have -5 stars.

Place is dirty with trash everywhere and the hospital isn’t busy but is taking hours to receive any care. Took my wife over a hour to be seen by anyone not even updates and once seen couple more hours for basic tests to come back. They can’t even tell you what they see. They just say they’ll tell us everything at the end witch is not proper ER patient care. Some staff members are rude forcing people to sit only in center locations and don’t answer any questions.

My wife has had pregnancy complications so far in this pregnancy and we have to enter an emergency room (Hendricks) to see what’s going on. This establishment is unprofessional and the wait time is ridiculous! We checked in at 2:00 pm. It is now 6:00 pm. Still no room available for a pregnant woman with severe pains and possible miscarriage. Not to mention the staff happens to be rude towards you. Giving you the look as if your faking. TRUST ME. I don’t like hospitals I try to stay away from them. But the moment I go to one, it’s this terrible place.

This place is the worst hospital I have ever been to my mother went to the Er here and they left her 9 year old in the car just to find out that she was getting admitted in to the hospital so I had to drive all they way down to Abilene just to go get her so that she surfactant in the car or get kid napped

Absolutely the worst and slowest emergency room possibly in the state in the waiting room for an hour after filling out all the paperwork. Emergency rooms I was bragging about how quickly they get patients in and out here but yet takes almost an hour and a half can you get to room

They can fix u up mother care is most likely the where the best people are in the hospital always nice helpful and make new dads and moms fill up to the new challenges of being a parent

Quick service right after lunch

On november 23rd my daughter fell while playin g and hurt her arm. The first hospital we took her to said it was only a contusion and sent us home. With the amount of pain and swelling she had I knew she didnt just have bruising. So we went for a second opinion in Stanton who confirmed a break. We were told she needed to see an orthopedic. I was given a recommendation from a friend to go to hendrick there in abilene because they would be best and could do surgery if needed. We traveled there that next monday and went to the er. My first impression was not very good as the er lady, nurse whatever she was, was very rude and basically asked me why I even came. Well once we got into a room e everything changed. The dr was nice, I can not remember his name, but he was very thorough. They took more xrays and sent it straight for an orthopedic to look at. A child specialist named drew came in after the xrays were taken to calm allie down, and gave her an iPad to watch her favorite movie which helped so much! She was fantastic!! The orthopedic dr, dr sager, then came down to talk to me letting me know my daughter did need some pins in her elbow. They got us into surgery a few hours later. Dr. Sager did the surgery and I was super impressed by him! I was very surprised to find that they have a pediatric ward that alliebwpuld be staying in which was awesome as well, everyone was so nice to her, shes 4 so she was traumatized by this point. Needless to say I 100% reccomend this hospital! Follow up tomorrow with sager and hard cast for my baby girl. Well worth the travel from big spring to get excellent care!!!

I would like to thank 22 year old RN Will for all his great work he does. We took my mom at 9.00pm on dec 26, 2018. Will listen to her and the reason for her visit. Several hours later my was sent home less pain and was able to get rest. Thank again Will keep up the good work!

Hendrick Hospital is the best! The hospital staff has always been polite to me and always taken care of my needs. The #1 hospital in Abilene!!

Thank God for Nurse Megan.

It has been 24 hours and my family member doesnt even know what kind of infection she has. They have put it 2 IVs completely incorrect and didnt even give her the antibiotics she needed because it was put in incorrectly. The care here is absolutely terrible and the attitude from the nurses dont even get me going on that. We are trying to move to regional because Im afraid they are gonna kill her. :( thankfully we have been taking plenty of photos and documenting everything

Honey and boiling water... Add til golden then drink for a fast home remedy for influenza A.... Blow nose to get rid of pressure... Youd be surprised!!! Jesus christ terrible reviews... I went in a few times one for a wreck... Another for a back injury... The staff was friendly and upfront calm and courteous to there patients... Handled the CT scan and exam professionally ... The only reason one star was removed is due to the lack of speed we were in there for over two hours... Other than that everything else went smoothly.... Received scripts and a doctors note... Also nice older ladys up front at the information desk need to be a little more informed by who ever is training them on location of the facilities... We asked them where the prenatal clinic was and they told me they didnt know they had one... But overall the experience here has been Okay

My brother was on the fifth floor for 8 days.The staff was awesome.When we got home —later that night we were talking about how we missed the nurses.

My husband was at Hendricks for 19 days in August of 2017 .He passed away on August 25th but the care that he received was phenomenal. The morning he passed away was the hardest thing Ive ever had to face but the nurses and the doctors were there for me and their compassion and care will never be forgotten!!

Went in for a stent. Staff was fantastic. Thank you Hendricks team.

My husband had emergency surgery December 13 and staff and doctors were great. Much better hospital than regional.

Just took to long..yes everyone nice but the wait is what sucks.

This poor review was due to the billing department issues, I never received a bill from Hendricks and they sent it directly to collections instead of calling and obtaining the funds. Ridiculous, and in professional.

I have had 2 great experiences with their ER. First time I walked in and the second time I was transferred in by ambulance from Eastland. I had the same male nurse both times and I cant for the life of me remember his name! He was awesome!

We didnt have a long wait at the ED. Took maybe an hour start to finish. Very professional, courteous and accommodating.

This place needs to show the ER doctors and nurses on how to clean up there own mess. They left syringes with something in them, trash on floor, urine sample just sitting there, tubes with blood just sitting there. I thought an ER room was supposed to be sanitary

My wife and self have used HENDRICKS on several occasions from ONOCOLOGY to colonoscopies, wound care, day surgery and numerous other things. We are very satisfied with service and hospitality.

RUDE, HATEFUL, INCONSIDERATE staff on morning of 6/19/19 between 3am & 9am WHICH is how long we waited in the ER for assistance before deciding to just go elsewhere! Ive never PERSONALLY had any dealings with this hospital til this time & am VERY DISAPPOINTED! My friend was released the nite before after having MAJOR surgery & got worse & worse as the nite progressed so I brought her in to be checked out. I FINALLY got someones attention @ check-in & asked for a wheelchair & help to assist in getting her in the building yet after waiting & waiting I managed! The 1st step check-in girl was NOT KIND & neither were the 3 others who were step 2 of check-in! We FINALLY got taken back & again INSENSITIVE mainly the females who were SUPPOSE to be WORKING yet i asked where restroom was & simply got glared at & ignored NO HELP with my friend EVEN when she hit call lite in bathroom! Again, i managed to help her! Mind u she was the ONLY patient in the ward. I HOPE they r never in a situation like this & treated the way we were treated! I heard about beer parties, they threw paper balls at each other, talked hair-dos, tv shows, what kind of coffee they liked, flirted with each other, laughed, talked on phone, chatted, lost her file, complained about what the doctor said for them to do &&& didnt do it, googled how to spell COMMON words, had water fights & njoyed ice cream, etc.! PLENTY of staff BUT, they FORGOT the pillow & blanket she was needing! Asked her pain level then didnt administer ANYTHING til wayyy after our arrival. Nurses never spoke when they entered or exited the room so we didnt even know what they were doing about her situation! VERY, VERY BAD! Not sure bout other shifts or staff BUT these particular ones were AWFUL, PATHETIC & DESPERATELY NEED ADDRESSED!!!! 1st doctor EVENTUALLY blew threw THREE TIMES & left without a WORD! 2nd shift doctor never came in the room @ all! Her urine sat untouched over 5 hours! They left TRASH EVERYWHERE/ UNSANITARY! One girl never did get an IV started but continued to try OVER & OVER was told to use a vein finder which never happened on top of talking on her cellphone WHILE trying to place IV! I think EVERYONE on floor EVENTUALLY tried to do an IV & FAILED even in her NECK! Pretty SORRY when a person is sick & hurting!!!SAD, SAD, SAD to say the LEAST!!!! I DO want to add that there was one male RN named SHAWN that came in @ the last & he was AMAZING!!! A WHOLE different breed than EVERYONE else we dealt with in that he was SOOOO KIND! Kudos to him!!!

My daughter had to have outpatient surgery there a number of weeks ago. All the nurses and doctors, etc were wonderful and eased my fears as well as my daughters. We are now going to the wound care center for aftercare and the nurses and doctor in that department have been fantastic. The facility over all is clean and welcoming. We are so thankful for Hendrick Medical Center and the other facilities within. I highly recommend them.Heather Collins

Went in for severe abdominal pain, nothing would help. Not even morphine to a point where I asked the ambulance to stop giving it to me as it only made me dizzy. It was 2 AM so I left the house with a bonnet, t shirt and sweats. I guess me being half black and my appearance convinced the dr that I was only there for opioids and sent me home despite my cries for help. She literally told me she couldnt give me opioids as if I was ASKING for or suggesting them, I just wanted help!!Nurses would not come when I pressed the call button for help, even to move the bar so I could use the bathroom. My blood pressure and heart rate was not continuously monitored despite them knowing of my heart condition. One nurse was convinced nobody was coming to pick me up, as if I was trying to spend the day in the lobby. I guess I looked homeless. Worst experience of my life, never again.

I would not go to this hospital ever again. I wouldnt even trust them with something as simple as a paper cut! My daughter went to emergency room after she sliced her finger with a knife. Instead of stitching her finger, the doctor glued her finger! (It is not protocol to use glue on the finger tip.) ...and her finger was not even glued completely shut, it was gaped open! My daughters finger split open within a few hours. She would have been better off not going to the hospital at all!If you want decent care, drive right past this hospital and go to another one-even if it is way out of your way. I wouldnt send my worst enemy to this place!Never again!!!!!

I was just so ashamed to just see the review on here about Hendrick NICU! Let me share my AMAZING experience at such a difficult time. THIS PLACE IS ABSOLUTELY AMAZING!!! I NEVER left my childs side the whole time I was there me or my husband was there the WHOLE 2 WEEKS he was in the nicu. Never once did i see or hear anything that needed attention. At a time the nurses were having fun laughing however Kala addressed my concern and made sure when it was late at night to be somewhat quite. Kala was so respectful and helpful. The doctor actually does diagnosis at the bed side which is amazing not to many nicu units will do this you can hear everything the nurses and doctors visit with you dr dufalow i think is his name made sure if i had a question he answered me to where i understood. Some days i went without a shower in my pjs and no there was no judging i mean did you think they want you to wear church clothes? The post I see was absolutely ridiculous! Yes everyone is entitled to there own opinion but this post im sure is by far what really happened. THERE IS very FEW nicus that you can visit 24 hours!!! they are so amazing the nurses provided us and people surrounding us with the best care. I CRIED MY EYES OUT DIDNT SLEEP JUST WATCHED MY BABY THE WHOLE TIME i did sit up to sleep or knod off at times. For cps to get involved the issue has to be serious not for crying! Im so mad you had the nerve to put there so called wrong doing for a mistake you made!!! Hendrick NICU and PEDI unit also delivery unit i couldnt ask for better keep striving to do the best! Thank you for all you have done for me and my family also PRINCE is doing great and no issues!!! The social worker even offered me to sleep at the league house on hendricks property that my insurance paid for!!! i dont think that we even went but very few times to shower but ME OR DADDY NEVER LEFT HIS SIDE!! YOU ARE THE MOM NOT THE NURSES SO TO FEED YOUR BABY THAT IS YOUR JOB NOT THE NURSES IF HE WAS HOME OR IN THE HOSPITAL THAT IS YOUR JOB!!! I have no pity for you and COLOR has no difference in the situation I hope you see my post and take your pity party down because this looks bad on Hendrick when in fact they provide Amazing service!!! Jetquetta Jones stop blaming others

Love the hospital and staff. Had a short visit and everyone was professional and kind.

Absolutely worst experience Ive ever had at a hospital! My husband is supposed to be having emergency surgery and its been 2 days and they keep putting him off and putting people in ahead of him.

Dr. Du, wonderful, caring and very knowledgeable. Took great care of my husband, who has life threatening seizures, after having a stroke. Dr Du is great.

My wife was admitted to Hendricks following a stroke. It was on a Friday around 3 PM. They had ran some test at the Hendricks South Side ER. When we got to the room at Hendricks we were told that they wanted to a EKG on her and it was ordered. We waited all weekend for that EKG due to the doctor not marking it stat. Which was the determining factor of what the plan was going to be going forward. In the mean time both Bonnie Hayashi, MD, and Antao Du, M.D told us my wife had an occluded (blocked) Left carotid artery and there was nothing that can be done due the fact it was completely blocked On monday she had the EKG twice because the first time they forgot to do part of the test that was ordered. She was released and we were told what to watch out for and she was prescribed asprin aa a blood thinner and Lipitor for cholesterol. 3 Days after release she had another stroke I took her back to ER and she was admitted again. I had already been doing some research and decided to have her transferred to UT SOUTHWESTERN in Dallas. Where she was properly diagnosed with MOYAMOYA DISEASE and did did not nor does she have an occluded carotid artery. She has had the surgery need to fix the problem by doing a craniotomy and doing a bypass on hermiddle cerebral artery. I still cannot figure out how 2 separate Doctors can misdiagnose her like they did. Is it because they just took the word of each other and didnt even study everything they had available. Bottom line if we had listened to them my wife would have continued to have strokes further damaging her brain and even Dealth.

I had my son jasper here and my son taking so long to urinate caused our doctor to recommend that he stay until he urinates. At 11:25 p.m. on March 16th our son Jasper urinated in his diaper. The nurse who wasnt even supposed to be our nurse named erlinda came and told us that sent it was past midnight we had to stay another day. I didnt know that nurses had a doctorate and if my sons doctor said we can leave after he urinated Im not sure why this Filipino nurse who barely speaks proper English and ignores my wife to her face gets to make the decision on whether or not we leave. Im not sure where our nurse Karen went but we only saw her once. She comes in the room (erlinda) and wakes our son up directly after weve put him to sleep to check his temperature even though we told her we checked it and barely put him to sleep. The hospitals mission statement is to provide high-quality Health Service emphasizing excellence and Christian service is a laughable mission statement if the nurses dont care about the patients. I just dont want nurses doing a doctors job. Make sure to whisper when in your room the nurses actively eavesdrop and enter without notice or knocking.

My husband broke his hand, after the tornado and all we got was a bunch of bills, which thank God for United way they paid after two board meetings. I brought my husband home in twice as much pain we soak it and wrapped it.

I waited in the ER for over an hour for really bad abdomen pain. All they did say take vitals and sent be back into to waiting room for another hour or so before i was called by the doctor. I shouldn’t be waiting that long.

DO NOT have your baby here. Go to Regional. I recently had my baby 6 weeks early and she had to spend time in the NICU. For the first couple weeks she was there it was ok but I made the silly mistake of crying when I visit her sometimes (as Im sure any mom of a preemie would do) and they actually called the police on me, they sent them to my house!! I was completely blind sided. Not to mention the next time I went to visit my baby she had a leg monitor on. They treated me like a criminal. Im serious. I didnt cry histacally. In fact I only cried when the nurses would talk about her potentially having to be there another month. I made no mention of harming myself or anyone else. My daughter was progressing pretty well in the NICU the only thing she has left is the feeding tube. I do not think they offer her the bottle enough most of the time when Im there during feedings I ask the nurses can we try the bottle because, yes like ANY mother I want my baby home and if thats the only thing holding her back then of course Im going to ask about it. Anyway God forbid youre black and your child ends up in NICU but if youre the kind of parent who likes to visit often beware! They will treat you like a criminal. Show no emotion and dont ask too many questions or they will have social services call the police on you. I also want to mention that Ive been a mother for 14 years and never had social services or CPS of any kind in my life. This isnt a situation where there was drugs in the babies system or anything crazy. I have no criminal record (except for a speeding ticket almost 10 years ago). I even fostered a little girl for 4 years. So yeah long story short beware of the day time nurse manager (kala) and the social worker lady who come around and harrass you while youre trying to spend time with your child. They are not really there for you. Be very careful what you say to them because they will make an already difficult time in your life 10x harder. Honestly I dont know if its because I come up there in comfortable workout type clothes all the time and a hoodie so I can do skin to skin with my baby or what but they judge you there so be very careful about EVERYTHING you say and do, and make absolutely no mention of how bad you want your baby home or they will slap a leg monitor on her, call the police on you and treat you like a criminal.

While visiting family my son needed emergency care and received the most courteous, caring, and professional service Ive ever witnessed at any ER facility. Perhaps we got lucky, but there was absolutely no wait and my son was scanned, stitched, and given prescriptions in timely fashion, I was amazed! Dr. Smith, Dr. Wong, the nurses, and staff were absolutely wonderful. If I have need for ER services again, there is no doubt Im going directly there. Thank you for everything!

My boyfriend has asthma and his chest was feeling tight. We waited three hours to be seen. But the cherry is when I had to ask for a blanket three times before I got one. The first women I asked was rude and short. My patience is wearing thin.

Doctors,nurses,cnas,housekeeping,respitory therapist, dietary,physical therapist,transports all seem to be friendly,compassionate, and seem to thrive for it. BEWARE of social worker/case worker on 5th floor is questionable at best and will retaliate if you disagree with them. Mom had stroke same day within 45 mins stating they had orders to release mom to nursing home,. Noni said that Ill just put this. This lady has no integrity, morals, and is very unprofessional. Worst caseworker I have dealt with thus far. Beware of this person on 5th floor. She doesnt get her way she will throw a fit. Case worker is on the same floor would have been wise, to check any new concerns about patient before calling family and telling them they were releasing your loved one. But to lie and retaliate is very unprofessional. Again watch out for this worker Noni, dont disagree or you will have issues with A.P.S. based on lies. Not a very good experience in this aspect. This case worker is a total joke. Sad would of gave 4 stars but lose one star for the above reasons. Found out mom got a virus while at this hospital, and was cleared up until after she left. I believe insurance had a lot to do with her release without taking care of some issues. I feel the hospital could have done more than report family to A.P.S. with false information. I believe in this area the hospital was not within their own mission statement. I urge others to beware of this. Would like to hear from others with similar experience such as this with A.P.S., C.P.S. and their own social/case worker. Its sad that someone can maliciously and falsely call on A.P.S. on a family member trying to honor their loved ones own wishes, because they think they know better and got their feelings hurt, and their is no accountability for those who do this by their own staff. As wrong as this was, some how the must feel accomplished, and dignified and proud that they can use their services as well as other agencies to do this, while they are suppose to be caring for your loved one. I suggest they revisit their own mission statement. And if they want to view this as just doing business, then I say check your busines model and rebrand yourselves. This is what America has become. A nanny state. And Hendricks seems to be right in line with this way of thinking. Total opposite of their own mission statement.

Hendrick Hospital now has served four generations of my family, where the physicians, nurses and staff have served my family very well in always having provided the utmost professional treatment and management of all our hospital medical care needs.My mother was born in this hospital back when it was originally West Texas Baptist Sanitarium. Since then I, my siblings, aunts, uncles and cousins were all were born here, as well.And then when the times came about Hendrick Hospital provided hospice for our dear loved ones to ease their passing with dignity, respect and compassionate support to us while we were there with them to the end.

Hendricks is the best hospital in our area. The entire staff is caring and very attentive to their patients, as well as the patients family members.

Dr. Cormack in the ER and his staff are extremely professional and helpful. The best ER in town.

I had to be in hospital for 6 weeks to keep my baby from delivering early and all the nurses in labor and deliveey were GREAT! I had my other children visiting me and some nights having to stay with me and all the nurses were so nice making them comfortable. It was a hard time for me and my family and everyone there made me feel so comfortable.

Worst RN in the world!!! VERONICA!!! she didnt even knew how long the patient had been without oxygen. She didnt even knew what oxygen was! The Dr. Had to tell her!! Worst RN!

I like how some people on the reviews are like Staff were unfriendly, DO NOT GO THERE! when in a life threatening emergency, youre not gonna tell the ambulance to not take you there just because theyre not friendly especially if its the closest hospital to you...Anyways, I like it! Hospital is very clean and well maintained! Staff is for the most part 95% friendly and I understand that sometimes people have bad days. They have been taking really good care of my Aunt! Thank you, Hendricks!*UPDATE* Even though the hospital is clean and the staff were mostly friendly, this was by far the most unorganized hospital Ive ever been to... they canceled my aunts surgery 3 times because of their errors and miscommunication. Still, thank you for taking care of my Aunt but get yalls stuff together.

Very pleasant visit at Hendricks Hospital located on Buffalo Gap Road in Abilene TX. if more hospital emergency rooms where as friendly and efficient as this we would probably have less deceased people in the world!!! Kudos to Dr Sharpe and staff b/c they were really GREAT and I do mean GREAT!!!

I am being treated for a severe bone infection as well as a staph infection that is very contagious my doctors and staff and aides and nurses and charge nurses and Primary Physicians who have been working with me to work and get me through this difficult time has been more than friendly and helpfulI pray that everything goes well and that everyone who is Affiliated and associated with Hendricks Medical Center is blessed and anyone who ever has to come to Hendricks Medical Center will be healed and sent home in Better Health and in better shape than what they came to Hendricks in.God bless you all thank you for reading my review

After being here 5 hours now, we have yet to see a doctor! Beyond ridiculous! THE WORST HOSPITAL I HAVE EVER VISITED. People showing up in the room without introducing themselves, not relaying info from doctor to nurse to us. Professionalism doesnt exist in this place.

Upon arrival at Hendrick Medical Center, was in tremulous pain (10). There was not a long wait prior to seeing a Physician. Immediately following triage was seen by nurse and doctor. Dr. K. Ohlendorf, examine me and ordered labs. Nurse Jewel begin an intravenous therapy, that carried me from a pain scale from 10 to 2. The last pain I experience like that was child birth. Extremely thankful for the care I received at Hendrick Medical Center, praying the billing will be affordable, yet to receive . But after being denied medical care at Dyess AFB, and sent to an urgent care, was informed as told I needed care at this hospital. I Am Grateful !!

I have not had good experiences with Hendricks in the past, but my recent visit for a sleep study was Wonderful . After a quick trip through admissions I was taken to the 7th floor and met by my nurses for the night. They walked me to my room which was large with a queen size bed that was very comfortable. I cannot say enough about how Amazing my nurses were. They were helpful, answered any questions that I had and focused on my comfort for the night....Mike and Brayden were Amazing

No doctor on staff, only nurse at ER. Continue to get bills even though paid copay upfront. NURSE HAD TO REFER TO DALLAS. Waste of time STAY AWAY.Update: later received bill for a doctors Adam majkowski visit. When no doc was in building COMPLETE FRAUD. Stay away!!!!! Would give zero stars if possible. I AM A DOCTOR MYSELF IVE NEVER SEEN ANYTHING LIKE THIS.

I had back surgery at Hendrix recently. There wasnt a single doctor or nurse that was rude or unprofessional. Everybody was polite and kind. I hate that I needed surgery, but the staff here made it easier to deal with it. This is a great place to be treated.

I have had multiple visits to the ER, specialists and had other procedures done here...they are not perfect, but way more professional and courteous them Abilene Regional!

Today I went to the emergency room at Hendricks, by far the worst service I have ever gotten. I will never go back to that hospital. there I am because Im in alot of pain, the two nurses that took care of me where so incredibly rude. No one paid attention to the fact that my blood pressure was high then extremely low but once my results came back that I not only had multiple kidney stones but that I had diverticulitis and to what degree was unknown so they said they were going to treat it as if it wasnt super serious put me on two antibiotics and then sent me packing. Worst hospital ever. Do not go there.

Very disappointed in Hendrick Medical Center and the ER staff and Dr Majkowski on the south side. Took our 3 year old son in with a broke femur Saturday night from a slip on the kitchen floor and because they’re not familiar and used to seeing those type of cases they freaked out and questioned us instantly with skepticism and doubt as if we broke our sons leg. “We only see this kinda force related with a car crash” the doctor said with beaming eyes. Idiot. He needs more bedside manners and more training. As well as the nurse that took almost a full 10 minutes trying to put a IV in. Thank you for calling CPS. Looks like it’s a trend from some of the other reviews.You have to appreciate first responders and their jobs but Chris Baldree and I are so disappointed in the entire experience.

They have been awesome! Taking great care of my dad! The nurses and Doctors are great ! Thank you for the caring hands that saved my dad!

I been here for 10 minutes my 71 yr old husband who is suffering with pneumonia and is a cancer patient is having difficulty breathing, seems like that’s not a big deal to them. Instead of taking him back while I register him they have him sitting out here. I have 2 people in front of me trying to register. It is now 1320.

Followed an ambulance with my formed in it. The staff at the ER was rude and acted like everyones issues were petty. One woman doing triage was eating chips while doing triage on people. I asked for a blanket for my friend and was told no unless shes in a room. There was a woman sitting next to us with 2 blankets. Absolutely rude staff!!!

The least I can do is tell everyone who reads this - this medical facility took care of my dad for about 17-21 days before the Good Lord took him in late Nov 2013. For eighteen months my dad had suffered from pancreatic cancer. Hendrick never charged us a dime. I never saw a bill. The ladies that sat with my brother and sister and stepmother and me said flat out you will not see a bill from us. Lots of lives probably begin and end at Hendrick. Thank You Hendrick. Thank you Abilene. Thank you Texas.

Hands down the poorest excuse for a medical facility on planet earth. The ENTIRE ER staff is EXTREMELY rude & unprofessional. (That’s an understatement). The main doctor on staff has the bedside manner of a stoned, juice head frat boy. It was quite shocking.Dr & nurses totally contradict themselves repeatedly taking you on a roller coaster ride. Also, something as simple as asking for an additional pillow was as if you had asked for something rare & unheard of. I got a smartass response of “ummmm I meaaan I can check but pillows are like gold around here”. Then I watched her go & plop her lazy ass down. Never once even looked for one. When I hesitantly asked her again for fear of getting a snarl look or smart ass response, she quickly shut me down with “we don’t have any”. Huge red flag to me that something as simple as a pillow was not an option.That’s the long & short of our experience in this filthy “hospital”.

Got here this morning for my moms surgery and the fire alarms gone off twice without them saying ot was just for drills until i finally went and complained to the recipionist... HELLO, there could be a real fire and everyone would lose their lives because of the constant times the fire alarm goes off and everyone thinking its a damn drill because the hospital does not take this seriously. Been here since 7:15 this morning and its now 11:13 am and theres been 2 false alarms for fire and nobody does anything.

I was traveling through Abilene, and started having severe chest pain. I was brought to Hendrick Medical Center. As I was brought into the ER, I was brought back immediately. I seen Dr. Hilton, and had Tiffany as my nurse in the ER. They were both wonderful! My EKG and my bloodwork both were abnormal, therefore, Dr. Hilton admitted me into the hospital. I was on the 6th floor (C-wing). The doctors, nurses, and aides were all wonderful in treating me. I had Dr. Swarna for my cardiologist, and he is phenomenal!! I must say that I received 1st class medical treatment while at Hendrick Medical Center. I would have to say that I give them a 5-star PLUS rating!!! I am very grateful for such great care that I received from the minute I entered Hendrick, all the way up to the minute that I was discharged. Thank You to all the medical professionals there that provided such great and amazing care for me while I was there. I appreciate it very much.

Absolutely waste of time!!! I had called December 2017 to schedule a appointment and they told me April was the soonest. Ok booked for April and two days before my appointment they call me to reschedule me for another month later . Two weeks later I get a letter saying they have to move my appointment again and that their first availability is December!! Is this a joke?? Dont waste your time booking !!

I was not impressed with this place at all. They were very unorganized and not compassionate whatsoever. It took 5 hours to see someone when the doctor that sent us there called them in advance. Then as we waited on a bed in the hall (that was odd to me), to see a trauma patient come in crying because shes young, skert and in pain, I watch several nurses rolling their eyes, staff make faces. Absolutely uncalled for. I get to hear one talk to her very rudely. A little comfort goes a long way peeps!

Very good Hospital

Disgusting -from hospital rooms to family gathering areas to bathrooms to elevators to doors to floors to button panels- it is filthy! You are more likely to become ill than be cured in this cesspool. Literally everywhere I look I see garbage or hair or stains from bodily fluids or improperly discarded biohazards, every time Im here, and Im here often and for long stays with my terminally Ill father. Avoid! Drive to another city! This place is dangerous, and I desperately wish I couldve talked my dad into making the trek to Ft. Worth. He will pass away soon, and I will forever wonder if it couldve been different in a sterile enviroment with a staff that adhered to medical standards of cleanliness.

Got in to see a doctor in the emergency room. It only took 2.5 hours which is really good for a hospital. Everyone was nice except the check in triage counter.

My son was hit by a driver. and while in critical condition they waited six hours to transport by plane to Ft worth Tx because they wanted to transport two other ppl my son was the most critical. By the time he reached Harris Hospital in Ft.Worth he was not stable and doctors wanted to know why Hendricks wait so long he almost had no pulse. My opinion is this if you are seriously ill or your symptoms are life threatening Hendricks Hospital is NOT the place you would want to go they do not care for you. now thats real talk

Absolutely the worst hospital I have ever been to. They completely ignored my wifes issues, didnt perform a proper evaluation, made assumptions without confirmation and generally excelled in malpractice. Now we are waiting to find out if her condition might be Multiple Sclerosis. How does an ER miss something that severe with a simple have a good night. This place should be shut down quick before more people get hurt due to their neglect.

Always been good to my family great place for heart problems.....

They screwed up made my appointment for one day and told me another! Refused to even try to get me on on the date and time they told me about! If i could give this place a 0 i would! DO NOT go here just wait and see an actual obgyn! Its a waste of time and now im out money for my children being watched because of their mess up! Again DO NOT WASTE YOUR TIME COMING HERE!

Still waiting to see a Dr. Sitting here with a heart patient. And they are so so slow.

Called cps for no absolute reason sad. Who wants to be sitting in the hospital with there child and get a visit from cps.

HORRIBLE EMERGENCY DEPT. THÉY kept my daughter in the waiting room 5 hours till she walked out at midnight still in paìn. The admission peoplè were the worst!! I wouldnt even give it half a star because the waiting room was dirty.

On the weekend, my sister in law had a mini stroke. They took her blood, but didnt process it. Took urine sample, but didnt process it. Said they were going to do a cat scan , but didnt.ER doc said she was dehydrated.She went to her primary care doctor on Tuesday and he was shocked at the lack of medical care.

Hospital stay had serious issues. They are understaffed and frequently need to pull nurses from other floors to assist. Their food is bland but some food is delicious. However during my stay they decided to change from you calling in when you wanted to eat to delivering at a specific time...well I dont like to eat at 4pm. I was told well they could put food in refrigerator and heat it when ready to eat....sorry but gross. The staff usually comes in when you have guests and dont ask if ok to do what they need to do. So if you have a catheter they will empty it right in front of your guests. They never once asked if I needed them to come back when guests leave. And finally they will ignore your requests at times. Many times when my aid or nurse came in, I was told the desk never told them I had called with a request.