Typical Pakistani government employee behavior, they want me to attach depositer copy(my own copy) of submitted fee along with passport office copy which is very strange.But overall it took me 30 minutes because it was raining and there were very few applicants at the office.

Excellent staff.... speedy procedures.... good building....

It can be improved. Complete info. Is not available

Friendly staff.Good service.professional.Efficient.well maintained facility

Satisfactory Service.Always deposit fee before visiting passport office.still need allot of space to improvement

I came here to renew my wife’s passportI encourage everyone to take their paperwork with them before they arrive at the office- National Bank Chalan form- 2 Photocopies of passport(first and 2nd page) and Nicop- Pen To fill out the Chalan formStaff at the office was very professional and friendly.Once your paperwork is complete, you will only spend less than 20 mins to complete your process.Well done to the staff and management

Excellent service and quite speedy process. Didnt take more than 10 mins to complete the whole process once you are inside the waiting area.You can submit the fee there as well. So in just one day you would be done with application process.

I visited the place to renew my passport. Renewal fee was 3000. I filled the challan form,2copies of passport, 2 copy of cnic,original id card and passport. Then it takes 10min after getting token.

Because their staff is very cooperative and polite... theyre professional

Quick service no taout system

The procedure is very easy before coming make your documents ready so you can save your time.

Much better nowadays

My review is regarding fee submission at National bank main branch saddar RawalpindiWell i submitted the fee at nbp saddar Rawalpindi on 28th Jan 2020. I went to apply for passport on 6th Feb. All went okk then. But when i went to receive the passport on 24th feb the person said that my fee is not verified. I was asked to visit bank myself and collect a list bank scroll from there (which was basically duty of bank) and submit to passport office. So my suggestion is if you submit fee in some other branch you might face the same problem. It is suggested to submit fee at the passport office to avoid anything like this.

Proud to get this type of service keep ot up

Download the passport form from nbp official website. (Download section). Print it and fill the passport fee (as mentioned latest on the website dgip.gov.pk )Submit the chalan in designated branches. and then go to passport office.You need original cnic, 2 cnic copies, original paid bank challan and previous passport and its copy (if you have)When you reach office, directly go to token place. If you do all this, process will take around 1 hourOtherwise you will complain like most Pakistanis and waste a lot of time because you didnt learn the procedure.

The time to take token is only till 2 and 1230 on Friday. Do not be mistaken by office timings up till 5. Same for all the passport offices in Islamabad.

Those who can afford should visit the Rehmanabad branch instead of this office. Absolute chaos and confusion. The management can handle it but they are not willing. The basic facilities in the waiting are very less. Majority of the people are standing. In this weather it is almost unbearable. Very slow process.

The data entry people have no sense of typing especially with upper and lower case characters. No idea of spellings etc.

Best Service.Always deposit fee before visiting passport office. National Bank six road branch accepts passport fee, this will save you couple of hours. I visited for my passport overall experience was good.

The staff is polite and cooperative. They have well established procedures. Long que to get token and passport fees. However once u enter main hall for pic and data entry, everything is well organised.

The time is till 02Pm from Monday to Friday and 12:30Pm on friday. You need to bring the Chalan that you have submitted in national bank. 2 id card copies and old passport if there is renewal. Cause of rush of people you have to wait in the end on your turn for interview. Rest process take hardly 30mins.

Much better. Its getting better day by day. A lot easier then my previous visit.

Too much cruowd at there

There is good management experience, but needs to improve staff behavior specially those standing outside on gate, there is no guidence for illiterate people those who come here, mostly it seems that awaited people try to manage or guide those people.

Best services this time, much improved system, just they need to work on fee deposit system. Fee should be collected in every branch of National Bank all over Pakistan.

Not suitable place has been given to Passport Office... a very narrow traffic road is in front of it that cannot bear up the burden of heavily running traffic. It should be near the Army Public School Westridge-3

Professional and cooperative Staff

Always deposit fee before visiting passport office. National Bank six road branch accepts passport fee, this will save you couple of hours. I visited for my family passports and overall experience was good. Visit related ministry website for detail.

Like any other government department in Pakistan, this passport office is awful! Terrible on every level of service, this office and its officers need immediate fixing.

I go many time pasport office make a pasport me and my mother and my brother renew pasport

The lightning system for photo is very poor thats why theres a huge difference in Islamabad and this offices photo on passport

The queues are very long. Id recommend going on wednesdays and try to reach before 8.30 am so that one can get free before 12. Dont go via agents since the procedure is straightforward.

Absolutely redicilous services, people sitting on information desk, compeletly clueless, and all the staff leaving at 3 o clock. Staff behaviour is abusive and non cooperative. That is how government dealing with Public in passport offices. I am extremely disguted visiting Rawalpindi Passport office.

Its close these days due to covid 19

Louzy service with capital L. Charging customers for their mistakes. Misspelling name on the passport and charging customers for your mistakes. It should be corrected free of change.

Best services

The staff is very courteous. The procedure is simple.Get the payment voucher free of cost from the counter.Fill in the form.pay the amount in the bank located inside the premises as per your passport requirement Normal vs Urgent.Attach two photo copies of national id card with the payment voucher.Photo copy facility available out side the premises.Enter in the main hall and get your data entered on your turn.you must have local address on your national Id card,either temporary or permanent to get the passport prepared from this office.All procedure will take about 2 hours .

Excellent Service

Highly recommended

If you want to avoid as much khuwari as possible, deposit the fee beforehand. If you dont, you will spend half the time depositing fees. So, to save time do this:1. Download the passport challan form from NBPs website (under Forms and Applications).2. Print and deposit it at any one of the 22 NBP branches mandated with passport fee collection in Rawalpindi. The complete list is on DGIPs website.3. Visit passport office and go directly to the token counter.Note: You can also pay the Passport fees through JazzCash app to skip step 1 and 2 as well!

Very well managed office. To save your time come with passport and id card copies. Get challan form (normal/urgent) fill it and pay the fee. Then get into the line of passport hall. Staff is very polite. Follow the rules and youll be amazed that process is smooth. It took me exact 1 hr for all process including fee submittion. :)Tip: Dont wait for notification that your passport is ready. they need to improve that service.

We went around 8:40 on Thursday and there werent that many people considering..., all you guys need to worry about when getting your first passport is to bring your NIC and money, youll need to attach two photocopies of your NIC to the challan after quickly paying it at the bank that is in the same building, but dont worry even if you forget the photocopies because theres a photocopier next to the passport office, you can ask the people there for its exact location, after youve paid the challan form and attached the photo copies get in the line and wait for your turn, nothing to it, though you might want to take a day off for this if you have a job, since it will probably take a couple of hours. Good luck .

Total mis guidance on timing. no online tracking system no contact number ek dam stupid rude staff

I went to the office at 08:00am (sharp) and stood in the Que outside the office. At around 8:15am the gates were opened and everyone started entering the premises. When I entered I notice there was no more Que anymore, infact everyone was over a guy besides a desk who was distributing bank challan forms. I took the challan filled it and got in bank Que. Around 9:15am a guy in bank window came and started taking challans. After submitting fee I went to the token Que, infact there was no Que everyone was sitting on the benches (Not linewise) he called 5-6 people after couple of minutes and if youre near to him you will be able to enter the main building for the process otherwise wait for next call. When you enter the main building it will take 1 hour just for taking your pictures, filling passport information and getting it verified. Its hardly a 15 minute job but the people sitting over there are so slow, infact they dont give a damn and work just like usually government offices work. Overall (-tive) review if you are clever enough to get into breaking Ques and out smart others you will be able to submit everything in 2 hours, if not then you will have to come in 2 separate days, one for bank challan and one for submission of documents.

I went there on Friday at 8.30am and learned the parking (Rs. 30 fee) was a little far from the building, took challan form and filled them with the pen I had brought with me and immediately got into the queue for submitting Rs. 3030 fee by 8.45am. Bank opened at 9am and there was only 1 guy who received challan/fee for male and female queues, both, so dead-slow pace. I was able to submit fee by 10.30am and quickly went into TOKEN queue and was able to get the TOKEN by 11.30am and then the process went smooth and I left at 12am with my PASSPORT RECEIVING DATE 19 days from the application date. PURE TYPICAL PAKISTANI ZALALAT EXPERIENCE.

Very bad serves. No phone number is available. Why the number is not responding on net.

Smart Work done here

The process: 1. Reach there early, by 8:30. 2. Collect the fee deposit challan form from a cleric who distributes them inside the main gate. 3. Fill the challan and queue up for fee deposit. 4. Documents required: 1 copy of CNIC, 1 Copy of Passport (if you have old/expired one) along with originals. If the passport is being made for under 18s take a copy of Nadra CRC, and original and copies of CNIC and passports of both parents. 5. Take the documents to the token issuiance counter and have your (or your childs) picture taken. Once token is issued go to the waiting area where tokens are called for further processing on different counters. 6. In the end you will be called to the AD office and once he approves your application will be submitted.The whole process takes between 2 and 4 hours. You are bound to come across at least one or two rude and obnoxious clerics but that is pretty usual in Pakistan.Hope it helps

Total chaos, lack of organisation as well as employees. People would jump over the queues and no one would stop them. Like every other government organisation, its a luck if they entertain you on your first visit.

A government office is situated at a place, where parking can be a problem for visitors. Staff are reasonable inside the office at computer desks. Bank facility is also also provided inside the premises.Keep photo copies and change along with to avoid unpleasant experienceby visiting copier shops or looking for change in the last minutes.In case of any problem management can be approached, who listen and support if issue is on merit.To avoid rush, be at entrance around 7.45 am (Monday through Friday) and take tokens to wait in queue.mean while bank challans can be filled and fee can be deposited to save time.

I visited this office on 8th January 2017 with my old parents.It was a wonderful experience.Every step is organised and well managed by the staff. The staff is very helpful and courtious. My parents were given respect of being senior citizens. The credit goes to seniors.This office is very different from other government offices in Pakistan, well done, keep it up.

5 Star For StaF in Office.And F*** The Man On Fee Counter.Had se Zyada Beghairat Or khabeeS insan hai.

Assalamualaikum.. its really unexpected experience coz what I thought of Pakistan passport office reputation, it was totally opposite.. very smooth n easy way to complete whole process in same building... no oitside agents no other issues of mishandling your process.. I like it

Passport Renew Ki kia Fee Ha plz koi bata de ...?

Waiting in line for my turn was a bad experience.

Staff friendly, waiting area nice, quick and easy process

Friday the timings are from 09:00 am to 12:30 pm.Today is Friday and I came to receive my passport at 02:30 pm but its already closed st 12:30 pm.The gate staff said its closed and all the staff already left office at 12:30 pm.Hope this helps everyoneThanks

Very good experience of one of my relative all things going to be systematic no can by pass to System. First come first serve

Theres no place to wait outside, out of the sun (or otherwise), staff is lazy, not helpful.I would much rather go to the executive passport office on Murree road.

I arrive earlier there was no place to sit I stand there for one hour there was no place for sitting for male and female

The staff is so polite & cooperative staff...

No washroom

You have to go on Wednesday to friday other vise so much rush

I think it wants some more imrovement

Its at a very crowded place reaching there was very difficult because of heavy trafic. Inside the office, the process was very time taking as well

Towards raja bazar from sadar and westridge

Great staff helpful and really fast working

Working hours from 8:30am till 1:00pm? Which planet you morons living on. Hundred of people are turned back because these Government #Fucqwits don’t have time to serve people for which they get paid every month.This organization needs to be privatized so that these lazy bums are shown way to door.

Security staff are very bad. even when i went there for receiving passport they not allow me to go inside they said counter closed at 1 PM. you must come tomorrow before 1 pm. but passport office closing time is 5 pm.

No ATM facility in 5KM. With long lines and slow bank staff.

Within city limits. Satisfactory

Busy place, go as early as possible in the morning to get your work done.

So big lines and many people

Service are really bad andShould also maintain cleanliness

Good access

Not a good experience

Good servicess

No washroom else fine

My home passport office

Volunteers should be engaged to help people fill the forms who cannot read or write.

Passport office

Poor

Great place

Very Slowly proceedure.

Its soo k

Really Good Experience

Get your international passport from here

Good dealing

Nice facility

Passport office is near by

Westridge near land mark

Everything under one roof for passport collection or applications

Good

Rush place getting token is difficult but dont pay anyone any Ruppee all the process is straight and simple.

It is a square not an actual bakery