If there was 0 star, I wish I could give it. The staff has absolutely no idea about the products, they sell. They up sold me a postpaid plan by hiding all low budget plans.When the lights goes out their generator doesn’t work, and UPS doesn’t work.The finger print hardware doesn’t detect finger prints of you above 60. Do yourself a favour and go somewhere else

Quality services.Quick services.Small outlet but smart services.Here should be a lady receptionest.Convert 3G sim card to 4G at cash of Rs:100; while helpline offered 4G sim at door step without any cost.Helpline not fulfilled their promise.Good franchise.Before it was located at Bank Road behind Bread n Butter bakery shop.

Excellent staff. Some work needs to be done regarding the maintenance and upkeep of the facility though

They dont deserve a single star. Very disappointed service. No proper token system, no backup of electricity and they are treating customers soo badly. ACs and Fans are just for display.

Very bad experience, initial two visits ended without result, however, after registering complaint with pta matter (sim removal from name) got resolved. Staff deputed there is very lazy.

Small place. Cant take load of more than 10 customers. Service is ok. The ambiance and environment does not match with the brand name.

I want permently closed my sim but network issue they didnt close my sim

Unprofessional behavior.. i visited 3 times for removal of 1 telenor sim from my name.. they were unable to do it plead inaccessible to system

Its a good telenor customer service centre

Me facing problem with remittance limit....no help provided. Just advised to visit Bank (committe chowk Rwp)........

Not good services. I visited 3 to 4 time but every time same answer sorry our system is down i wanted to block my telonor sims.

SOPs not being followed. Its a busy spot but they dont have enough employees. Often takes too much time till your number arrives.

Good staff and better service

Short space, not clean, not good sitting arrangement

Space is kinda cramped and there is always alot of rush...only women get their work done fast others have to wait alot

Very rushy and no proper way to deal the customers and also cleanliness issues.

A very congested shop. Not enough seating arrangements. Services are too slow. The environment is not clean nor comfortable. Always too crowdy. No parking space. Staff isnt quite cooperative too.

Telenor seems to be shrinking its presence. The number of franchises has already reduced and now the office size of the franchise getting smaller. Bad signs.Should we switch to Zong?

Best for providing quick services.

Love this placeAwesome staff with smiling face dealing with customer

Overly crowded, small franchise in Rawalpindi saddar. No measures of corona safety.

Staff is sitting there for just to say you that go to our other branch..they dont help.. Just tries to get you out

Alll expricences

Only Two people are operating system and system is to slow.you need to wait for 1 to 2 hours for your turn.

Very coprative facalty awsome services

Extremely long waiting time.With only one Telenor franchise around, it too much crowded!Ok service by staff but due to large customer inflow, service is below the mark.

The staff behaviour was excellent but location and overall cleanliness sitting arrangements was worst

Service center telenor Mobile and Sim only. for Issues related to easy Paisa do not visit this

Very bad experience I was went to remove one number from my name but they couldnt

Good service with good staff

Solve the concerned matter. However not much sitting place. Not properly managed.

So much delay staff behave so good

Behavior of staff is very Bad. They dont know how to deal with customers

Not bad

Easyload

NO GOOD BEHAVIOUR.

Not a good setup because of a COVID - 19. Many peoples are standing outside with temperature of 44C° in June.

This is probably the only franchise in rawalpindi. U get your turn by taking a token from the reception and then wait for your turn. The staff was helpful in getting my issue resolved

I had the experience of visiting it for buying a 4G device.The shop is well organised. Staff good.Manager is very helpful.Worth visiting.

Good services

Not good service. No que tickets. Even there wasnt proper cleanliness , floor was wet and garbage was here and there....

The staff is quick to solve your problems. I would have rated it 5 stars. But in rush hours they get under staffed, I mean they do not have enough people to server a large crowd and also office is very small. Only 20 people can make it crowded.

Not for those who want to permanently remove SIM registered against their CNIC

Good staff and responsible

Vary poor customer service

Not good very small to much crowded

Very pathetic condition

Rush and so close space

It is good but many peoples are there which consume so much time ۔

No mask No service

Telenor 4G Franchise placed in Saddar at Haidar Road. Its near to Rawalpindi Saddar Railway Station. New office of Franchise is very small and did not meet the requirement of a franchise due to insufficient space. Only 3xrepresentatives will be available and you may wait for an hour for your turn.

All security systems are available

Its very congested office, as being situated in the Main Saddar Bazar, unable to maintain good work-flow.Although they have introduced a Token System, still only four persons can not handle dozens of customers at the same time.To avoid customers waiting issues, they need to hire or rent a large and oepn area.Besides this, I would like to appreciate the behavior of Staff as well as Guard Uncle.

They couldnt solve the problem related to IT department.

Busy franchise with quality services

Too small place and always crowded but service is good

Good place for buying telenor sim

Not good

Beautiful village

Easily accessible

Not properly work

Since the franchising process, the customer service experience has totally gone down. Although the staff seems to be very helpful and courteous, still the depict lot of unprofessionalism. They need to be more formal rather than being casual with everyone. Outlet needs some cleanliness and renovation.

Telenor customor service

Very busy franchise. Needs minimum 2 hours for your number. A lot of load on staff and waiting area is also conjusted. Franchise looks like a local shop. Shameful situation for telenor company.

Too rush, no parking, no management, out of 3 counter s only 2 operational, all representatives were busy on cell with their family n friends, telenor must take strict action

Bcs the respectable services and helps sudden to remove the worries

Due to service quality as well as representative behavior

Good

Late. It says it opens by 9:00. But there is no sign of the staff at 09:26

Customer management need improvement.

The ambiance and the services needs improvement

This franchise is not the main franchise of telenor in saddar but it also caters a lot of people i had to wait for a long time in order get my work done here.

Good Experience

Staff is not good

Simply ok. Not a very furnished office. The staff is also not at its best.

It is situated in a comparatively non commercial edge of the saddar markets and hard to find for new comers. A very small cabin as compared to the rush of people. Attitude is cooperative but non professional. The old telenore franchise on mall road was much better than this.

Its staff is very cooperative

Third class behaviour

Telenor network is not Good.

Over crowded place. One have to wait for hours for complainant resolution. Worst Service Center in Rawalpindi

Unfriendly staff. I went there regarding my payment issue but each time I was wrongly advised. Seating capacity is very limited. Staff takes much longer resolving the issues with regard to different issues.

Too small for franchise in Saddar, need to improve and get big place for it.

Great reception and competent staff

The only official Telenor Franchise in Saddar Rawalpindi. Very busy during day time.

This is the worst place I ever visited. I visited that service center yesterday for transferring my prepaid sim into postpaid. They filled forms and received 1500 as security deposit. Now I called on helpline and they said that they have no request regarding my number. This is my request to Telenor management, please take some action against those creeps. Thanks

They just cant handle the rush.... Zero discipline

There token system is nice

Below average standards

Small place, excellent customer dealing, no water to drink, very small seating capacity.

Very bad and non coperative staff

Good

There is no franchise there.

Very Bad service and employer and costumer care server 3rd class service. even he did not know about where is the franchise branches in Rawalpindi/Islamabad

Its Telenor franchise it is very helpful if you want any information about Telenor and staff is also cooperative

Quick service ladies line but long waiting queue for gents

Poor dealing

Need more space to handle client

Bad service

Good

Very slow service in office .no sitting area .