Still a great place even though they couldnt sell me a Ford truck I got one from Premier Chevrolet it was one of their truck 2017 Ford F150 STX.

Great service, super fast. Fixed car faster then expected. My brother said that there was amazing car salesman here that made him feel wonderful about purchasing a vehicle. The only thing that needs to get better is the traffic in the parking lot. Needs to be restriped. 18 wheel of cars pulling out almost hit me and another car behind me. Service TECH people and vendors were all driving through all the lines in the parking lot to get around. Not safe for parking a car.

Best experience buying a new vehicle I have ever had. Everyone was so nice. No pressure.

If you arent satisfied management will make it right! Good people!

12 hours waiting for a brake job,just to tell me at 5:20 Friday that I will have to leave it over the weekend. I will never bring or buy anything here ever. The worst part is I have to be here when no one here is wearing masks or social distancing. Not a good idea during a covid pandemic. Not a safe place to be.

If I could give no stars I would!!! Bought my 2020 Ford Explorer here in January I loved the staff in the sales department!!!! In March my car started messing up and transmission was rough! Brought it to the service department and had to deal with rude people! Mind you my car only had 9000 miles on it! They have me a rental which was a tiny basic car and made it to be a big deal! They called same day and said it was a minor fix and it would be ready the next day so good deal! Got my car back I had a trip to go on to see my husband on Midland Texas well made it here that next day and my transmission was even worse long story short brought to ford service here and had to have a whole new transmission put in it so I have been stuck here for a month while they fixed it! Thank goodness the transmission didn’t go on my 7 hour drive here!!!! I will never use this service department again!!!!

This week, we purchased a new 2020 F350 truck from Gabriel/Jordan Ford in Livingston. Our salesman, John Lonergan, was very helpful and knowledgeable about the new and updated features on our new truck. He really did a great job.

Small town dealer that went above and beyond. Halo was Very helpful. Great experience. Thank you.

I’ve been buying from Gabriel/Jordan Ford over 15 yearsThey treat you like familyVery friendly staff and professional serviceFrom the sale staff service departmentAwesome dealsNo hassle just let them know what you want and they will doeverything in there power to get it done

Always great service. Great staff and awesome technicians. I wont go anywhere else for service!

This is an update.After the issue I had a year ago with the air pressure Johnny promised me a free oil change.Took truck in for a recall and oil change, still had 1 free from when I purchased it and the free one Johnny promised. Got a call from mechanic saying that it was too soon for oil change (even though its been 6-8 months I dont put on many miles) Ford wouldnt pay the mechanic.I told him that Johnny owed me one, they went ahead and changed the oil, low and behold when I picked it up the tire air pressures were not right and the computer was not updated with the tire rotation. Not rocket science.I raised my score just because the lady who takes photos of flowers and bugs was super nice, I will just have to accept the fact that I will have to keep wasting my time going back inside over air pressure every time I get tires rotated.Its just not a big enough deal to drive to Lufkin over.

They are really slow at doing your paperwork and everything

Most helpful parts department staff Ive ever encountered!

We stopped by Gabriel Ford in Livingston , looked around found what we wanted John our salesman was great , informative and not pushy. It got late in the afternoon and it was Valentines day. We told him we will get the SUV on Saturday. On Saturday morning the vehicle was sitting out front washed and full of fuel waiting for us. Sunny the financial lady made the paperwork easy and was nice. They all treated us like family. Stop by and see John Lonergan for your next vehicle.

Great dealership. Nice people. Fast service. Needs a bench for us old folks to sit on in the service area.

Our experience was outstanding because of the sales representative we had Susan Davidson. She was upbeat, kind and knowledgeable about the trucks we looked at and the one we got. If you are looking for a new or even used vehicle stop and talk to Susan. Will be giving Gabriel Jordan Ford our business from here on out.

An absolutely memorable experience! Gabriel Jordan Ford had a red 2016 Toyota Tacoma that I had interest in. Paul Steffen showed me all of the features and the condition of the truck, Marcus Milligan made sure that I was aware of every detail of the purchase as well as every insurance that was offered to me, and Sunny King went through all the documentation and final purchase before I officially bought the vehicle. Overall a very great experience and I will never forget the staff as this was where I purchased my first vehicle ever.

Great service department here, who have always helped us take care of our 2013 F150 purchased from an Indianapolis dealer when we lived there. That made it easy for us to go to Gabriel Jordan when the time came to replace it. Sales team was great, finance officer was great, as we never felt like we were just doing business, we were treated like family. They went over and above finding us the right F250 for our needs!

One mechanic said the car is running the other said its not running.... After waiting for an hour for the battery to charge.... Car is not running!. On a good note it wasnt all a waist of time, got the keys reprogrammed.

My service advisor Jaenae always delights me. She always explains process, time required and always meets the your vehicle is ready commitments. This is very important to me given my job duties.

Charlie Locke was excellent in customer satisfaction and accommodating us in our new purchase. He was honest and stood by what he said, no lies or propaganda! I love supporting small town businesses. Sonny in finance was great and helpful also!

Good price for repair and oil change.

Did a good job for me diagnosed the problem and repaired it in good time so recommend these guys thanks

Love your Dealership. Sales, Parts, Cashier, AND SERVICE. you got the best. Johnny is the Best Service Manager that I have ever encountered. Nice guy, too.

Called two days ahead for pre-paid service so that they could make sure the parts were available for a crankcase ventilation valve as well as h/d brake pads. My appointment was at 10:00 am. Jackie wrote up my work order. She and another female service advisor looked at the warranty extension I provided and interpreted it to have expired 4/30/2019, although it extends warranty to 11 years or 120,000 miles neither of which has occurred. Then it says if one of the other conditions have already occurred, it is valid until 4/30/2019. They read it as which ever occurs first so its out of warranty. They spoke with the service manager who they said agreed. I said forget about that but check the remaining pad thickness. Jackie came back and said there was between 6 and 7 mm wear left. I declined replacing the pads and agreed to have both rear axle seals replaced, (at approx. $300.00) and change the differential oil as recommended by a technician. I waited 3 1/2 hours and went to ask how much longer and was told an hour to an hour and 1/2. I accepted a ride back to the campground Im staying at. After 2 1/2 hours I called back got Jackies voicemail. Waited another half hour and called back she of course said she had just picked up the phone to call me. They sent a driver out to get me and when I got there I asked how much DEF it took, she said they didnt put any in because I didnt ask for it. I told her it is part of the prepaid service. She said, you didnt ask for a service, just the axle seals and differential service. I was so mad I just asked for the bill and got out of there. I wont go back to this dealership

I always go there when Im looking for a vehicle used to always get a good deal and when I need to rent a car from Enterprise theyre right next door to them and that I like and Ive had work done on my vehicles that I bought from them too and they do a good job.!!!!!!Sincerely James Morton

The people are great especially ms. Stacey and Mike. I love my new truck. However I believe Ford should put a little bit better quality radio system that is 2019 Ranger XLT crewcab. Thanks Mike and Stacey.

Quick friendly service. They trouble shot my issue and fixed it and got me back on the road.

Awesome experience buying my new Ford Raptor from Gabriel-Jordan Ford! They gave me a great trade in value on my truck and a great price on the new truck. They were quick to find what I was looking for, and expedited the delivery without any problems or concerns.

Sales general manager is very rude and in professional

Fair. Friendly, and knowledgable service department.

Very good service satisfied with the work on the recall on my F350

Have good service

The only reason i gave 4 stars was beacuse it took a while for them to do an oil change but other than that i will keep taking my car back to be serviced there just need to figure out when the best time is.

Excellent service and attention to detail.

An excellent service department. Courteous and dependable.

Oil changed. Tire rotation. Friendly staff/service advisor. Construction has certainly caused a problem for them, but still getting it done and well.

My vehicle was repaired and Im happy with it. The only reason I didnt give it 5 is I was told I would be called with what needed to be done and an estimate of the job. The price was just fine, but I had to initiate the calls and ask what was up. The second time I called and inquired I was told I would get a call back shortly..and I didnt. I called only to be told it will be the next day....This may sound pretty, but if I tell someone Ill do something I typically do it and expect others to own up to their word as well. Just a pet peeve.Again my truck is fixed and Im very please.

Stacy crafted a professional, outstanding, and very pleasant sales experience. Highly recommended.

I bought a vehicle from Gabriel Jordan Ford and had the pleasure of working with Susan Davidson. She’s fantastic!! Made my experience very easy and super fast!

Didnt go there

Had appointment for several days but after two hours there they had no parts. Trans filter. Door handle recall. Plus we strolled the whole truck lot looking for new f250 but no salesmen seemed to notice us

The best dealership experience Ive ever had. Walked in, drove the vehicle, made an offer and shook the hand of Mrs. Hali Crow. It literally took all of 5 minutes. We were treated just like family and will be loyal customers at Gabriel/Jordan Ford. My son loves his new truck and Im very pleased at the deal we received. If youre looking...give Mrs. Hali Crow a call...shes very professional and a genuine, caring person.

We just left the dealership. Stood outside by the vehicle we were interested in and not one person came to assist. Made us feel like our business wasnt important.

I love my new Expedition Max and the team at Gabriel/Jordan was amazingly helpful. I had told them what I was looking for, what my budget was, and they made it happen. The whole process was pretty easy. I highly recommend the Gabriel/Jordan team!!!!

Thoroughly enjoyed my experience with Gabriel / Jordan Ford. I will go back for my next purchase.

I had been reading with interest details on the new body style and features for the past several months. I watched the website at my local dealer Gabriel Jordan Ford very closely awaiting the arrival of the new 2017 F250. When I saw that several had been delivered to the dealer I made a trip to take a look, knowing exactly which truck I wanted to drive and look at. I actually called, got Tony whom I had never met, told him which truck I wanted to look at and drive. When I got there the truck was waiting on me and Tony met me cordially. I drove the new truck and really liked it, but there were a couple of features I wanted that were not on this truck. A couple of days later they got a truck in that matched my preferences and I got a call. I loved it when I saw it, even more when I drove it. I felt I received a fair price and a fair trade in for my existing truck. Tony and the other folks were great! The truck is even better! I am now the proud owner of a 2017 F250 Lariat. Thanks Guys!

Gabriel Jordan Ford is a very friendly Organization. They always do their best to satisfy their customers. My father has been taking his Lincolns there for service for years. He has never complained. 12 years ago I moved to Livingston after my mother died & started caring for my, now, 91 yr. old father. I began taking my new Yellow Ford Focus to Gabriel Jordan for service. I loved that car. Always got compliments on it and could find it in any parking lot. Never once had to take my Focus back for something that didnt get fixed right or at all. I now drive for my dad and we own a new Lincoln. Taking it in for its first check up and oil change. A few weeks ago I received a letter from Ford Motors about a recall on the Lincolns door latches. Stopped by Gabriel Jordan Service Dept. to let them know I would like to schedule a day to bring the car back to have the recall & oil change taken care of. The service rep, Janae, checked to see if she would need to order the parts for the recall repairs. They do not sell Lincolns but they will service them. I cannot thank Gabriel Jordan Ford enough, especially the service department, for being a friendly, accommodating and efficient company to work with. Team Players for sure! Sheryn, Livingston

Service department gets 5 stars! John Hatfield has been so thorough and knowledgeable when servicing our vehicles. Hes tipped us off to some amazing buys as well.

Very friendly staff

Really didnt get the recall answer expected.

Did not vidit

Had an appointment for an oil change for 3 days showed up at 1:30 for a 2 oclock appointment didnt leave until 3:15

This was my second time going to service department for warranty work first time they told me they will get part order and call me when it comes in. A month later no call so I called them and they said they forgot and will get it ordered and call me I never received a call so went to another dealer and had it fixed in a week. My second time my tail light started to mess up on my 2017 f250 platinum $75000 truck come to find out it was a hairline crack in light so there service manager made the decision that it was caused by damage to truck and ford will not warranty it because of there decision so now I got to pay $600 for a new one when its clearly no damage to my truck I will never stop for back in this place it took them two weeks to submit pictures to ford because the service guy tommy couldnt figure out how to work the computer

When I came in I was expecting to drive off in an older car with more miles.It was worth the wait while the staff did their magic.In the end I came out with a brand new car with 7 miles total on it, and way cheaper than what I thought it would be.I still cant believe that the car sitting in my drive way is mine. The last car I bought myself was a 96 and that was a couple years ago and she did me well but this one. WOW!!!.I was sold the moment I was behind the wheel. I had been looking and had my mind set on one car and came out with this one.It is small but she packs a punch and does what she needs to.The staff was amazing and anyone looking to buy a car and you dont live here they are worth the drive to see. Ive been to other dealers and the customer service was horrible, they only cared about one thing selling the car. Here the customer service was amazing and they put you first.Thank yall for being amazing.

We bought our 2011 Kia Sorento from Gabriel Jordan Ford in 2012 and have had it serviced with them since. Except for two or three occasions their service has been great. On those occasions they did not have an oil filter in stock for our Kia and had to order one and on one of those occasions the wrong filter was delivered and I had to wait for more than two hours . Unfortunately this last time I had the oil and filter changed they did not have an oil filter for it and I had to wait for two hours. The service Lady suggested that I bring my own filter the next time to safe time which is good except for the inconvenience to the customer.

Friendly people and great service.

Friendly staff. Very helpful

Very congenial, huge selection. My car had been drowned in Humble at the Best Western parking lot on Will Clayton Parkway. I was in the market for a Ford and hoped to check out the dealerships all the way up 59 on my way back home. Planet Ford in Humble was supposed to have picked me up and they did not nor had they contacted me after I landed for 2 days. Needless to say I didnt throw my business their way. My next stop was in Livingston. I was well received and spent at least an hour speaking with them about the financial and various entitlements I would receive as a result of my cars demise. I did not select a vehicle there but they were very friendly and left an open door for me as well as if I had lived closer to them, thered have been no question I would have selected their dealership to purchase my car. They are about an hour and a half away from my home. They even offered to pick me up from the airport and they are an hour away from the airport but theyve done this before. I aligned myself with the wrong dealership and trying to accomplish some of these things with Planet Ford in Humble. The Gabriel Jordan dealership is the way to go and I wont forget it.

Just a quick recommendation of and compliments to the folks at Gabriel Jordan. Ford in Livingston, Texas..I needed a low mileage used car and they came through like Gang Busters.They gave me good trade in value and good price on the new used car. The transaction was quick and painless.If you are looking for a new or used truck, SUV or car, check with Terry or Clint. Tell them Pete sent you.

Wrong stop. Rude staff

Always great and courteous service...coffees fresh too

They are good and very friendly folks I have no problem with them so far they do what they say and no more

Ive never had a car buying experience like this. Fresh from being treated like a moron by a large local dealer, I found the exact truck I wanted at Gabriel Jordan Ford and at a very competitive price. I confirmed the facts by phone and email. I drove over 200 miles hoping it wasnt a bait and switch, It wasnt. The truck was exactly what they said it was at exactly the price they quoted. It was prepped and ready to go. I had emailed insurance card, drivers license and credit app before hand. The process took about 1.5hrs.You could not ask for a more professional and courteous staff. I would like to, once again, thank Paul Steffen, my sales rep., Cliff Greenup, who wrote up the sale, and the owners; Stan Gabriel and Scott Jordan. Together, they delivered what a car buying experience should be.Thanks!

Fast and very customer friendly service.

Always very professional and efficient.

Friendly, pofessional Service Manager. In and out faster than expected. Fair price.

Way to high

Several months ago, my husband purchased a new Ford 150 from Gabriel-Jordan Ford. He continues to claim it was the easiest, most hassle-free experience hes ever had in purchasing a vehicle. I took a different route when purchasing my vehicle, which I regretted almost immediately, and ended up back at Gabriel-Jordan, asking if they could help me fix my mistake. The Greenup brothers (Clint and Cliff) are delightful guys and went above and beyond to help me through what had become a very emotional experience. I am extremely happy with the outcome with Gabriel-Jordan and would not consider any other place to purchase future vehicles.

Did not check cabin filter as requested.Oil change was basic, no window cleaning or vacuuming carpet, didnt reset oil change button so that stays on and took 1.5 hours.Only redemption was lady that checked us in.

Good sevice with reasonable prices

Why wasnt there a Gabriel/Jordan Ford response to Oceanmist on the shoddy way they were treated?Ill be coming your way on Thursday, after having lost my car to Hurricane Harvey. I have a LOT of dealerships from which to choose on my way north home, and yours will be first stop. I expect to be treated with respect and sympathy as a victim from this experience. I will write another review after my experience.

Great service! Great deal! See Richard for a new or nearly new car ASAP!

It was excellent service. We were traveling from Houston, TX to St louis MO and towing a horse trailer with a horse. The engine light came on and Sean in service department was awesome!!! They identified the problem but didnt have the parts. Sean found a dealer who had the part and talked to them to fix it. Thanks for all your help. Your are terrific!!!

Bought a 2015 Ford Expedition from Clint at Gabriel Jordan Ford, this was the most hassle free enjoyable car buying experience I have ever had. I am from Houston, for the biggest part the deal was done over the phone, there was no games he gave me his best price on the vehicle I purchased and what I considered to be a fair value on my trade. Once I arrived at the dealership they went over all the options of new vehicle with my wife and I, looked at our trade and sent us to finance. Cliff in finance was great as well, he presented all the extras, we accepted or declined what we wanted or did not want then signed the papers. There was no pressure to add any warranties or additional insurance. Again; what a great buying experience, I would highly recommend this dealership it was well worth the drive.James

Outstanding Service Dept. If you have a problem with your Ford, this dealership does not stop until the problem is truly fixed. Friendly and knowledgeable.

Friendly and fast. Much better then other Ford dealerships in the area.

I had my 20,000 mile checkup with oil and filters changed and had my 5th wheel socket in the bed of the pickup fixed. All was done in a very timely manner and very well done.

Very satisfied with our purchase. Charlie, our salesman, catered to our every request, going above and beyond our expectations. Because of the attention we were given,before and after the sale, I would not hesitate to buy again from Gabriel/Jordan Ford.

The staff is amazing and the shop does wonders keeping my mothers truck running

My elderly dad and I drove over 100 miles round trip to view a specific vehicle I had discussed with a Gabriel Jordan salesman of Livingston, TX the prior night. I sent out a 7:49 am email the next morning to let them know we were coming. We concluded them to be reasonably reputable. When we initially drove up, we were ignored. Finally someone informed us that the car had just been sold. We did not even so much as receive an apology for our time, gas expense and frustation. The manager was rudely apathetic as he had just made the sale, and that was his only concern. I thought for sure the owner would have a different attitude. I contacted him, and he has refused to respond. Gabriel Jordan is extremely disreputable from my experience and should be avoided.

Parts department was very helpful

This Staff is dishonest..Despite the paid for glowing reviews you read, please- be informed PRIOR to going to this- dealer. -We were approved with our own financing but when they could not switch us to THEIR financing , they told us they could not sell us the car. They ran our credit multiple times without our permission and damaged our credit in the process.. We are seeking legal advice as how to proceed. Avoid this dealer if you are wise.

If you have a Ford that is the best place to get it done right

Best purchase experience ever at any dealership. Our salesman, Durson Iscii and the sales manager, Noah Caballero, were very professional and took care of everything fairly. Highly recommend this dealership!

Was the Best Car Buying Experience Ever~~~~ Up front, Informative ,All around A Pleasure Doing Business With A Great Group .Would recommend them every chance I get~~~ Thanks Again To All At Gabriel/Jordan Ford My New Dealership!!

The best service young man named raven helped me with every car need i had

They took care of us quickly. Were very friendly

I bought a 2018 FX4 lariat from Robert Z. He was very helpful and helped me get in to the exact vehicles I wanted. I appreciated the time me spent with me finding the right vehicle.

Took me forever to get help and when we did the lady didnt seem to intrested in helping , since it was ford month i was asking what kind of rebates they had going on and how much would it be she just said honestly prices change every day so i dont know so thats pretty much all the help we got. I was dissappointed since this place had a high rating .

This dealership is obviously operated with the customer in mind. The only less than positive is the body has some dings, having been a demo & we were promised we would get a call to bring the car in to have it repaired. Never happened.

Service was great, very timely.

Sensational, David Bruner and Cliff Greenup were very informative and pleasant to deal with. I called to make an appointment with the body shop and Denny took care of all our needs. David called as a follow up and asked us to spend some time when we come back to go over some of the details of operation of the truck. We have driven the truck to Georgia and back and were glad he suggested we come back to help us better understand the many features.

I needed quick electrical issue diagnosed..Tyler got me in and out quickly..had to order a part but it all we or ked

Had 8 am appointment. Noon now and still not even in garage for diagnoses. I didnt expect it to be fixed by now, but a diagnoses would be nice after 4 hours with an appointment. Never going here for anything again.

Love my car! Took it in for an oil change and took very good care of me.

I only came in for a battery replacement, but as always as in previous required services all the employees I encountered gave their best. Well pleased as usual. Thanks, G.E. Snook

They are always backed up. They dont take appointments so you have to get there and wait if you cant drop your car off.

Friendly service. Was in and out for routine maintenance quicker than I had thought.

Blew a cac tube they had the part and out it on within fifteen minutes great shop