Day surgery today on my broken leg. Nurses and entire staff have been so nice and helpful. Nurses Marcia and Suzie were great. No sickness upon waking. Awesome.

Massive building full of all aspects of medical care. They are taking over for sure and hopefully for the better. One stop shopping here, even some decent food, and a cute little gift shop with cool items. When you get inside it feels like your walking through a big mall, the open space makes you feel welcome, like a courtyard. Its like Buy n Large from Wall-E built a hospital. Nice to look at from outside and some art decorations to look at inside.

Hard to review a behemoth of this size, but in aggregate easy to rate: average, at best. There are individual pockets of good, and individual pockets of bad, and in general you never want to be here if you dont have to, for a multitude of reasons. Medicine as a business is questionable at best, and it shows here. You will have the smoothest experience paying bills--everything else will be slower, less efficient, and less effective. Again, ups and downs within the giant structure, but one of the downsides of the giant structure is they simply do not have to care. Poor experience? Too bad, not like you can go anywhere else. Bill ridiculous? Who cares, they immediately pass it off to a collections company anyway, they dont have to care once youre out the door.If you find someone helpful, polite, and competent, great. For the rest of us, youll want to keep shopping around--oh wait, you cant, you the physical person will not exist if you dont get treated.

I had a kindny stone and they are the best help me out I was in a lot of pain they said its was going to take 2 hours but pride them o on there Care

Our experience with the Pediatrics has been pleasant overall. We have always been treated with professionalism. The waiting area has a variety of kids games, and display toy sets for their entertainment.

Friendly and Courteous Security Officers meet you at the door. Nursing Staff member greeted us to issue a mask if you dont already have one on and checked my temperature with a no touch scanner. The Hospital was clean and smelled nice and the staff is friendly.

Quick temp check and masks available. Friendly staff. Not crowded with people. Social distancing required. Parking is limited.

Good inpatient team. Had trouble once i left the hospital for outpatient care. Nobody seems to have the correct answer for anything, lots of conflicting stories on what time to show up for appointments. The info booths gave me the wrong info. Human relations did rectify our situation by supplying us with reimbursed fuel for driving a 4 hour round trip. Not a terrible hospital but just rediculous ways of communication.

After an unplanned collision with a mountain at Loon, I visited the trauma center at DHMC for a week. The entire staff including technicians, nurses, and doctors were all wonderful. If I had to mortally injure myself again, Id do it near this hospital.

All doctors and nurses I met during my husband surgery in OR is professional and human been.Staff who are working in Surgery waiting room a very rude, unhelpful and impolite.Very very Slow. Poor communication. Not very helpful when asking important questions. Unfriendly staff. I Highly recommend finding a different medical facility..

Very kind staff great at helping me with my anxiety and I admit theres some flaws but nothings perfect plus the emergency room when I went there for attempting suicide was great (only complaint is I had to ask for my coffee again because they forgot nothing big) the staff made me feel welcome and safe id recommend this place to anyone

Run away from this place as fast you can and get treatment some place better!!

Crowded rooms that were not COVID complient, people not wearing mask properly, over worked staff. Its a shame to see the it such a mess.

The cancer center is good to my friend arthur

Hematology is very helpful with my blood platelets keeping their numbers down, my issue.. Thank you Dartmouth

My brother had surgery here just this past week. He spiked a fever and they had absolutely no idea what to do with him. Couldnt have his surgery that day because they wanted to test him for covid. But he had to wait hours before they even began to test him. Then they lost his clothes. My 16 year old brother had to go home from cancer surgery in hospital clothes and socks N0 SHOES. My mom has been calling asking them for updates and the man in patient relations (his name is Bob Durky) was extremely rude and told my mom At a hospital we have better things to do than look for shoes Absolutely unacceptable behavior. How do you know we can afford new shoes? Maybe my brother doesnt want to have to shoe shop when recovering from surgery. No respect what so ever.We got a call later from a lady named Melissa who let us know people are looking and that she, as a mom, understood the frustration my mom felt. She was very sweet :)

Adequate care. Some departments better than others

Litterally worst customer service and loves putting everyone on the front lines of death I hope everyone there loses their jobs!

Dartmouth is a great hospital. Theyve got a variety of doctors offices. A huge food area, yummy. Its huge- like a mall. But if youre going for a procedure, I suggest telling them you dont want students working on you.

TOTALLY AWESOME HOSPITAL !!! Have had 3 surgeries there over the years and hated to leave when the time came. FANTASTIC staff from the Doctors on down to those with the most basic jobs. Hospitals in general are hardly my favorite places to go to.. but this one is truly exceptional. THANK YOU to everyone there !

I was sent by ambulance from concord hospital because my case is extremely challenging.The DR. When I first got there took away pain medicine that concord gave me.They had teams in the surgical unit. There is the surgeon then residents and in turns. Other surgeons but I think 1 like top person. They kept changing the plan for me. Interns give g me two g I formation. I went there with a bowel obstruction the resolved by an N G tube down my throat for at least a week. I have a hernia and my liver is caught in the hernia and my costomy has a atoms 4 x its size. Thats how I went there and thats how I came home. They kept saying surgery isnt for me.What about the hernia and stoma. I know this doesnt make sense. Bottom line to many cooks in the kitchen.

Everything, from intake to discharge, was done with efficiency and attention to my comfort and well-being. The discharge was particularly amazing. My doctor, John Hill, pronounced me ready to leave on the Sunday evening of Labor Day. I was sure that with the reduced holiday staff, Id be lucky to leave on Monday and it might take until Tuesday. No! My wife was driving around to get me within minutes. The level of considerate and respectful care I received and the comfort of my room was was amazing.

Well-educated health workers, friendly workers.

The emergency department is terrible. Be prepared to wait hours before being seen.

This place is an awful place to work. You get treated like absolute dirt and if someone sticks up for someone else because of the way they’re being treated, they get written up for. Do not recommend ever working here.

Very fast appointment this time, nice people and very helpful with getting me inside and parking my vehicle..

I live in New York City. While vacationing in Vermont, I had a medical emergency requiring a 5-day hospital stay. The treatment and care I received from doctors and nurses at D-H was top notch, making my first-ever overnight hospital stay not as bad as I thought it would be. Such a medical powerhouse for the region!

Been here numerous times for myself and family, always treated with respect. Other hospitals will push pills without looking at you, here they figure out whats wrong before giving you the correct treatment.

Hes helping the helping my uncle all right I think youre doing a good job on him the nurses and doctors are very polite

David R. Chavez, Pediatric Urologist reviewed by a grandparent and guardian of a young adolescent. Dr. Chavez was disrespectful and insensitive to my concerns for my grandson. I was shocked at his treatment of me and his insensitivity in discussing my childs condition in the childs presence. My child was visibly shaken by the doctors treatment of me. I reported the disrespectful treatment to my PCP in Keene. I refuse to return to Lebanon and will take a referral to Mass General. Perhaps the doctor was having a bad day? I expect more. Apparently, a degree doesnt qualify someone to understand these sensitive issues and the manner in which they should be handled. Please be aware of this when you bring your child to Lebanon and request a different doctor.

We set an appt for a certain time arrive early as asked and walah an hour after your appt time and the doctor still has yet to come in. This is always the case with the Manchester location why bother to schedule a time if it doesn’t work for everyone. I suggest giving more time in between appts so people are not waiting as long rather than just cram the next one in to make a paycheck.

Friendly people throughout the hospital. Much to see while waiting. They have a dog named Cooper who is a therapy dog that goes from floor to floor visiting patients.

We have received nothing but wonderful care for our son. CHAD is absolutely wonderful. The nurses and doctors work together to make sure they are doing what is the best interest for the patient and there family. I would recommend CHAD to anyone who needs pediatric care. Thank you so much

I recently had colorectal surgery and I couldnt ask for a better place to have it done. The doctors nurses and all the staff from when you enter the building couldnt be more helpful and all around kind. Thank you all.

This is a great Hospital with highly qualified doctors great helpful staff awesome food ample parking easy access

Taking temps at the door hand sanitizer n masks required!

Great care at this hospital. Everyone has been wonderful.Do you think you could possibly run a vacuum in the parking garage elevators once a year though? Not a great way to greet your guests or give a great first impression of the cleanliness of your facility.

Im forever grateful for DHMC and the DHART crew for saving my sons life after a horrific car crash! Awesome hospital!!

The only doctor witch is a very good doctor I have had at DHMC is is my GI docter , waiting time is very bad trying to get a CT or MRI and waiting in the ER for 4 to 5 hrs .

My sister who was admitted to this facility several times passed away Monday. She supposedly was shipped there from Keene for a enlarged liver with a mass found. It was stated it had ruptured when she got there and they performed surgery. She continued to bleed into her abdomen and was given many blood transfusions. She was sent home without meds or diagnosis. She supposedly since passed away with panreatic cancer.

Very very Slow. Poor communication. Not very helpful when asking important questions. Unfriendly staff. I Highly recommend finding a different medical facility.

Slow and unfriendly. Not a pleasant experience. Dont go here! Here for a bad car accident and have not had anyone even come to check on me for over 3 hours now, even after hitting my call button repeatedly. Save your own life by finding a different medical center!

Absolutely worst waiting time I have ever experienced. Multiple appointments scheduled at the same time and I’ve been waiting for the doctor to come in for over an hour. Go anywhere but here

Phenomenal staff throughout the clinic both in the hospital portion and in the clinics! My favorite place to be seen both for personal health and for Multiple Sclerosis. Great doctors!

Always a good experience. No long waits, top notch doctors and staff

Jayne Benson not Smith anymore.Wonderful services. Thank you so very much.

Great facility, finding a good doctor has always the trick.

I had great care an such a positive outcome for a person with multiple brain tumours. Dr Evans did a great job . An I am feeling great at 4 weeks post-op an I am almost 70.

The medical staff that has graced my life, have been beyond incredible. Since 2004, I have received only the most beautiful care & understanding. Appreciations to all of you.

Very little time spent with the actual doctor. Our appointment was 2 hours behind. Not impressed

Too many interns and medical students there for visit can be very hectic. Many different faces in and out during a single hospital stay you feel like just a number.

Only cares about your money and not your health. What a shameful hospital.

Brother was born in Dartmouth- hitchhock hospital. Sister was born in Dartmouth-hitchhock hospital. Sister was born in Dartmouth-hitchhock hospital. Me born in Dartmouth-hitchhock hospital. Good.

The most wonderful hospital I have ever been to. The most caring, educated Doctors and nurses Ive ever met. I have seen Doctors in California and Boston and reside in Vermont, I travel to Dartmouth over an hour each way just to be seen here. I traveled my entire pregnancy because of how much I love this place. I would recommend this hospital and any of their clinics to everyone, including my loved ones. The care and professionalism of this hospital is the best Ive seen.

Great doctors and staff

The most wonderful hospital I have ever been to. (I have even been to Mass General, Boston) Everyone is so friendly. Most caring doctors, nurses and technicians. The hospital even has a web site that I can access from my home computer to see the doctors notes and my complete record. I drive there over one hour, but well worth it. I had cataract surgery was in and out in less than 2 hours. Follow-ups are also very professional. Recommend to anyone.

Oncology doctors dont care my mother in law being rushed up there by ambulance AGAIN its been over an hour and the on call dosent call please save (your or somebody you love) time and seek alternative facilities

Hope to never have to send my parent back to this hospital. I am a RN with over 30 years experience working in Boston teaching hospital, community hospital and public health nursing. Although my father’s medical care appeared to be addressed the communication was beyond horrible. There were multiple instances of young residents inexperienced in their role. Case managers who appear to be assigned patients but neglect to make contact with those patients or their families until you do your own research and specifically ask for the person. And then, the best.. when you try to elevate to a higher level ( house supervisor) the person listens like they hear you, appears to do nothing and then avoids your next call. All it would have taken is one good communication from a person higher up who got that this was a life changing moment for a family (traumatic brain injury and cervical vertebrae fracture, didn’t even tell us about the lumbar fracture until I asked over 24 hr later) and that family needed some support to bring him home.Don’t expect to talk to anyone but a1st year resident.

The doctors and nurses are terrific, but their fees are outrageous. My insurance company called me prior to an MRI to reschedule at another facility for $2000 less. Same procedure, same quality, less than 1/3 the cost i.e. 1/3 the co-pay. As good as medical staff are, administration is horrible. They work in their own narrow silos. Try to resolve an issue with them and they just shuffle you off to the next person. They have this portal MyDH, but when I try to contact my physician or nurse it just tells me my message is too old to allow a response. With what my insurance company pays for a fifteen minute visit there, I should be able to reach a provider with an email!

We were sent here when my 5 week old son contracted RSV and was having breathing difficulties. It was over an hour away from home, but Im so happy! The care team at CHaD was phenomenal. Even though I was exhausted, stressed, and emotionally drained, I always felt like part of the team. On discharge, when I pulled my sons records up online, I was able to see all of the medical information and notes from each crews turnover, which helped me better involve his primary pediatrician.

They dont seem to have a heart

A fine place to work as far as hospitals go. Lots of natural light. Spacious.

Routine endoscopy was billed at a rate about 8-10x higher than other institutions. About 15-30min procedure with maybe 1 hour recovery was billed $14k! Same procedure in a different facility was billed ~$1200. Ridiculous.

Great OBGYN services.

Had DBS surgery here. My neurologist and neurosurgeon are the best! Great outcome. Always in great hands.

I had brain surgery, thy but a device in ,that stop seizures from hapenig ,it is like a pacemaker for the brain and it tells seizures not to happen you may have a little aura but I had big help buy it because I was confined to my wheelchair or to a bed and now I can walk do everything like a normal person pretty cool huh

Had many experiences here with a daughter as a patient. Doctors are professional and very competent. Some nurses and most staff have attitudes. Seems as if they dont have to answer to anyone. Rude exchanges, staff not following up with things that they say they will and a general feeling like they ultimately dont care. I saw doctors repramand staff members for just plane unprofessional behavior on more then one occasion. Ill choose Boston hospitals next time if I have a choice.

My family of four has used Dartmouth Hitchcock as our go-to medical support for 20 years! Try comparing that to any review of a single experience. This is an amazing institution that has provided many people we know with top-level care. The staff is professional, brilliant and compassionate. Congratulations to all of you who make DHMC work so well!

A great hospital. The birthing unit is great. Loved that the baby doesnt leave the room. Highly recommend using this hospital for birth or any medical condition. The doctors are all highly trained.

Nice hospital! Been going there for 20 years and the staff is more efficient today then what they were years ago! Get back to you via email!, snail mail or phone better! Always room for improvement!

I had recently became a Living Donor and donated a kidney. The entire experience from the first application to post-op bedside care has been phenomenal. I cant stress enough how much my transplant team at 2W took care of me, especially this being my first surgery of any sort. There was no point in time where I didnt feel they were looking for my best interest.An amazing hospital. Thank you all for making this possible. Two lives were changed that day.

I can honestly say this was by far and away the best hospital and the best care I have ever had! Being a retired nurse from Mass. and moving to NH I can tell you this first hand. As good, if not better than the Boston hospitals. The travel is about the same distance and time but prefer to use DHMC over the Boston hospitals anytime. The hospital is immaculate and the staff, both professional and ancillary in every department, were outstanding and compassionate. The doctors, surgeons, and nurses couldnt be better, with the exception of one plastics surgeon that happened to be surly, condescending, and just plain rude. Little to no compassion, empathy, or patience. I prefer not to name names because I will handle this situation on my own. But the best of all, were the short stay nurses and aides that I had. Outstanding professionals with great compassion and empathy. They handled my situation each time with exemplary care. I could never thank them enough. These nurses Im about to name were from the SSU ( short stay unit). Mary Clifford RN, Barbara Power RN, Maria RN (dont have her last name, unfortunately), Wafia Brooks nursing assistant, and Kailey (? last name) student nurse acting in the capacity as a nursing assistant. I also want to give a shout out to Karen, my OR nurse of 30+ years. And one I can not leave out, Hayley, was one of the prior approval people. Was very very helpful and accommodating. Just a great person! It means a lot to have a staff such as this, that I just mentioned, when being diagnosed with breast cancer. They all made me feel like I was the only patient they had. They made me comfortable as possible both physically and mentally. Thank you so so much. I would recommend this facility to everyone and anyone!

This place is great. The doctors and technology they have here is absolutely wonderful. The one thing I do have to say is I always see the staff on there personal cell phones and I think that is completely unprofessional. While walking down the hall at the nurses station, standing right outside of the unit leaning against the wall texting. Like I said its completely unprofessional Ive never seen a work place where that is acceptable, they must have a break room they can use not the public areas or at least a rule about it and they all have pagers on them so I am assuming the cell phones are being used for personal use.

Tip: If you call and they tell you it will take 30 days to get medical records, youre not talking to Dartmouth. Theyve outsourced all of thier medical records department to a company in Atlanta called Ciox Health. And they do not care about getting records to you or your doctor until they absolutly have to which is 30 days by law. Insist you talk to an actual dartmouth employee or hang up. Dartmouth has given all your medical records to them. Shame!!

Waits can run a little long in the waiting rooms. Fortunately the doctors and PAs are generally very good.

So far it is going on 2 years of being a patient. I will say it is unfortunate how many providers I had been through within the first year. I am aware it is a big name and many Providers and students who who are learning to practice from around the state and farther come here aswell as patients come here and fight for availability. But I will say from personal experience the staff generally are ok face to face but I cant help feel a bit discarded from time to time unless you Express it. In the fall I had a referral put through in August and somehow it hadnt been seen still 4 months later... I called again in December and it still hadnt been seen. It wasnt untill I had called patient advocates and expressed concern that I got an apt. A few months later...

I will say that the doctors, nurses and staff are great. My complaint is with the billing company. We have two insurance companies. I have one through my employer and my husband has medicare through kidney failure. We were on vacation and had an emergency that Vermonts ER was not equip to handle so they sent us there. The team there was great. I gave all our insurance information and asked about the co-payment, the guy there said there should be none between the two insurance company, okay. With mine alone it would have been only 250 according to the agreement between the insurance company and the hospital. We get a bill latter for over two thousand dollars, but see that they only billed my insurance and not medicare. We call them up and they insure us that it just takes a while to deal with medicare and not to worry about it. We ask if we should pay the co-payment, was told no. We ask about being sent to a bill collector if medicare takes too long, they said they would not do that. We get another bill and again call them. We start following up with them weekly until we get a letter from a bill collector. We call medicare and ask about the bill, to find out they at first did not submit it and when they did it was in the wrong format and they sent it back asking for the correct format. They never did and just sent us to a bill collector instead of telling us on our numerous phone calls to pay the co-payment or doing their job and resubmitting the paperwork correctly. So much for promising not to send some one to a bill collector, while dealing with medicare. Now we have to deal with getting the bill collector the amount over two thousand dollars because we were not sent for the amount of our co-payment. What a dishonest, greedy hospital it turned out to be. They did this all for money and lied the whole time. If I have a choice they will not be one I will go to again. I never had people incapable of handling bills so much in my life. They said it was mistake to send us, but they cannot undo it, which is a lie, you can call of a creditor in the time frame it was followed up on, they just did not want to do the paperwork. What a shock they were too lazy to help someone clear up their own mistake. Apparently paperwork is not their thing. I have never written a bad review before, but I think after dealing with medical companies piss poor billing habits, I think I will be writing more to come. At least the others when trying to get things resolve do not send the person working with them to the collectors. The billing company there should be a shame of themselves and embarrassed about their disregard for others and their lack of abilities to do their jobs properly.

We had an amazing pediatric neurosurgeon, Dr. Bauer, that put my sons broken neck back together. We had positive doctors and a nurse practitioner, Scott Lannon, that helped us make the transition out of the hospital and eventually the trip back to Oregon. We also had good nurses and one named Laura, from 2 west, that treated my son with great care. I am very thankful for the respectful, professional, and kind care we received from all the staff that helped us.

We drive almost 2 hours to get here. My moms appointment paper said to be here at 9:45 am she would get her ultrasound at 10, it would take an hour and she would see a Dr at 11. At 10:15 the receptionist told her that the appointment was at 10:30. I run out to the car, to get the paper, and when I get back, the lady said she called someone and they had apparently moved some appointments around. Soooo, shouldnt the patients be notified? Last time, the Dr told my mom he was going to consult with a colleague and would be back. After awhile of waiting, they look in the hall...everyone was gone...lights off. They forgot about her!!! This is nonsense. I wonder how many other people have been through the same.

Do all you can to stay clear from this hospital. I have been to many departments in this hospital and none of them care about the patients.

Second encounter-Monday morning-I had a completely different experience than I had on a late Friday afternoon. Everyone was pleasant, helpful and competent. Call early in the day for best results. (Earlier review-Fri PM-They must run out of the building at 3:55. I called radiology at 3:55 and no one ever answered the phone-there is no way to leave a message. Its disappointing when time is of the essence. )

I was just there over the weekend....the staff from the er, unit I was on even the staff in the or were awesome....my husband I were very impressed with the drs and nurses....loved my nurses on the neuro science unit....they were all awesome...the only place Ill go to....the best hospital I think in the upper valley

Dr. CANTOR IS THE BEST! HE FIXED MY LEFT HIP AND IM FOR EVER GRATEFUL. THIS HOSPITAL IS EXTREMELY CLEAN AND THE STAFF IS VERY HELPFUL...THEY MAKE YOU FEEL RIGHT AT HOME.The food is good too :-)

All doctors take very good care of my health.

Extremely impressive and exceptional Hospital. Care pre and post op was outstanding and the continuous follow up calls after is a continuation of their care and shows they are actually concerned about their patients. Next to Boston, this is the best choice and seeing how Im an hour away from Dartmouth its worth the trip.

Across the board... rudest staff and providers I have ever encountered in a medical setting. They hang up on you, refuse to review medical tests they ordered, and to top it off the patient advocacy department/relations always sides with the staff. Drive an extra hour to see real professionals

I have a friend over there and trying to get information and updates on his condition is very very very difficult and I am on his contact list with the proper code. I was actually hung up on today. I only call once a day to check in so its not like I call and call and call. I will say the nurse I spoke with yesterday was fantastic and nice. But receptionists who answer the phones are rude, its to bad because people call their to find out about sick friends and lived ones and to be treated that way is not right. Maybe some training is needed.

Even though I had one bad experience with a doctor, its on him and his staff.This hospital is high tech and almost like going to a shopping mall.I gotta give a shout out to Dr. Eric Johnson ENT, my hearing is far from perfect but thank U for the graft, very gentle with the follow up visits and even my service dog liked U, she laid at your feet while U were putting silver in my ear with that big old microscope TV and controlled the infection that I had near my graft. Great job, I should have had U do my plastic surgery but thats another time and on another review.I wish they had more doctors like U, but most are slackers these days.

The hospital took really awesome care of my mom on her last days in life!! The treated me and my siblings will up most respect and helped us thru with kindness of my moms passing... Thank You Mark R. Lowery

Was giving a referral from my regular dr. to go and see another dr. There which is 2 hours away from where I live but was definitely a visit worth taking.

No one should have to wait 20 minutes in the registration line, especially in oncology! I let three or four people go ahead of me. The MS worker was was great, but the doctor gave me 30 seconds of his time to sign a form. I would never chose this place as a place to have medical procedures done if there were other options.

The Drs and nurses are wonderful.We had breathing test the several yrs agoprior to going to the VA.Many of our cancer specialists at the VA have trained at Dartmouth Hitchcock and are soCaring and knowledgeable It has been a great comfort while battling prostate cancer and COPD.

I received the best care possible. Very caring nursing staff and doctors. I recommend this hospital to everyone.

Just waited 4.5 hours in ER with my very sick sister in law before being called to see a doctor by a surly nurse. This place has become just awful. I get they are busy but its nothing that hiring some more docs and a staff that was at least pleasant wouldt improve dramatically.

I see at least three doctors regularly at Darthmouth and am very pleased with the care they give. The staff, the professionalism, the cleanliness of the facility, the overall atmosphere is all I would expect from a hospital of this magnitude. So thankful for DHMC.

Big hospital. Great if you love being just another number. The most impersonal hospital in the area. Simply not the New Hampshire way. They dont care about you, and their staff is rude and unwelcoming.Oh yah good luck getting a call-back of your doctor after a visit.

I consider this one of the best hospitals/medical centers around - the expertise is as good as a big city hospital with small town caring. I have never encountered a doctor here who was not excellent. The nurses in the hospitals wards are the tops.

If I could rated them -10,I would. This is something related to their pre-authorization. I needed a heart monitor and i was on NH Medicaid...Dr. Jaynes office first offered a device firstmedical service located in Andover,MA. I was concerned of the insurance coverage. So i called Ambetter and was told they need to do pre-authorization in order to cover the service. But the device was already sent to me. So i had to send the device back without using it. I called Dr. Jaynes office, explained the reason, requested the paper be done and send me another device. They did get a Zio patch from iRythm this time, but still no paperwork. A month later,I received a 995 dollars bill that was declined by my insurance. I called DH cardiology and was jicking back and firth beteen billing and Dr. Jaynes office, and tge pre-authorization person,Kelly. yeah!!! They appologized, offered me financial assistant program ir whatever...im not happy about it. They cannot possibly teduce my bill from 1000 to 100. Plus, this could have been avoided if they did their job efficiently. Then this Kelly person told me that your insurance does not cover this service. Wait!!! Thats not what they told me. I knew this zio patch wasnt cheap..its not like a one time ECG. Thats the whole reason I sent the first device back and request their office do tge paperwork then send me another device. Their pre-authorization office dudnt do their job, resulted in the decline of the claim, but now this Kelly person told me it was not covered by my insurance anyway? So for a 1000 dollar procedure, when you know its nit covered, you didnt think to mention to the patient at the time of service especially they already sent back the first device for insurancw coverage reason?My medical bills were messed up by DH 3 times, 2 annual physicals and one annual eyes exams that were supposed to be covered by my insurance..but instead, they coded as medical diagnosis and billed me. It took me phone call after phone call for 9 months to solve the stupid mistakes made by these lisenced/certified specialists...when they made mistake, they do not take responsibilities. They blame on patient...I have heard so many people complain of their medical services. But let me tell you, their admin services sucks even more...now Kelly said she didnt do the paperwork because my name was not on the list....how could that be my problem? I called back ,asking specifically for the pre-authorization to be done, but Im not running the office. I cannot put my name on your list. Its your staff members responsibility...It is such a shame that such a big hospital not only provides poor medical services, treating patients like no-feeling objects, they also are so irresponaible for their mistakes that caused patient financial distress..by all means to avoid this hospital.

Wonderful ER staff and childrens unit! My child felt better because of these people!

Absolutely amazing hospital. The care that my daughter received there was incredible. On a side note, the facility itself is gorgeous!!!