PTCL AND UFONE SMART SHOP

The most worthless inefficient company. Complaint No. 3289360 is about their bill payment app not working. When I call complaint 1218, she suggested that I should pay by Jazz or go to a bank to pay. After long argument they put me to billing, then they put me to some other department, (I think IT.) She said send us the screen shots and we will fix it. Three days later there is no response and no fix, nobody even called me. That is shameful. I think their license should be revoked. PTCL has no right to be in public service business. I run an IT company in USA, such complaints are investigated in minutes and fixed in a few hours. I believe all the staff in PTCL is Nawaaz Shareefs safarshias. PTCL management, wake up; it is people like you who are inviting foreign nations to come and rule us.

The staff was cooperative.

Its ok because they are in exchange they help you my visit is good staff is helping try to resolve my complaints

Good customer service. I had to get my conmection disconnected and my relevant exchange was township, they routed me to this exchange and they get my adjustments done. Most importantly, without routing me to my relevant exchange whereas on the other hand township exchange had me routed here whereas it was there duty to resolve my issue. Business manager and finance dept staff was on leave for many days on that exchange.

Full coopeartibe staff

Nice cooperative office staff. But service isnt credible. Always speed issues.

Support level is increasing day by day. I am satisfied with their service and expect them to grow further

Customers can visit this office for resolution of complaints related to phone, internet, tv and bill.

Very good staff and nice servicehave a good waiting area not like other Service Centers

Slovenly, sluggish, and sloth services.

U will hardly find relevant person to resolve ur issue

Located at very good place. Nice working environment.

Im using a telephone line since 2008 . Yesterday I requested someone to get register my complaint of no dial tone. Today I called again at 1218 and got the complaint# 66.A lineman came he told me theres no complaint registered (I was thinking that Allah sent him by Wahi) but he was demanding cash for a wire some body had stolen may be. I told him its not my problem to look after the pole outside my premises. And im not gonna pay for the wire and before deactivating i will write to PM Portal.I told my staff to check how much wire is short while my boys were working on it that lineman came again n told him not to touch or do it ourselves. And his tone and a sentence was like he will complaint to some one against us for touching our own wire . I called 1218. while I was calling the line man said even if you will fix the wire it will not work. I told my staff to bring him here so I want to listen it myself. The lineman refused to come so I reached out there at the cabin where he was doing some thing.I mean what is this ???????Is PTCL is feeding Ghundaa ???Do we need to be blackmailed like Purana Pakistan.

Never helpful. No customer counter, you will have to roam around to find someone and plead them to listen to your problem, only to get a lukewarm response of absolutely no use.

Went to terminate phone and internet services due to very poor technical performance. But they made very long time to do that.

Cooperative staff

Nice setup to provide services to its customers.

Nice cooperative staff comperetivly you have to go there for every account related disputes of ptcl

I work in ptcl

Quiet place but cooperative staff.

Good

A public office

Good location but seems haunted place.

Ptcl Customer service center.All utility bills accepted there and self pay machine is also installed there.new internet connection new telephone connections and new broadband connection available there.staff is friendly.

Nice place but some of there staff is not good

As salamu aalaikum ,They are courteous but not efficient

Good place to help answer your queries regarding ptcl services. Theyve updates the ambiance of customer care but same people are serving with attitude.

A bunch of lazy persons. Cant do anything without rishwast

Its PTCL exchange but stuff not too much cooperative

Opt for fiber to home connection instead.

Helpful people and quick processing only you meet to meet right people which are sitting upstairs

Its just another normal one-stop shop of PTCL.

Non cooperative and rude staff.

Good staf.

Some how nice place not very good

Mobile

Good service

Staff behavior is good, seems to be cooperative but deliberately slow down processes especially line team.

Its been a very bad experience .... there sevice is very baad ... they close there frenchise before time ... which makes difficulties for there customers ...

Fasil town exchange PTCL

PUBLIC PLACE OF TELECOMMUNICATION

Customer service short of service to the customers.

Upton Lane

Casual visit nothing to share

PTCL support and help desk too poor

PTCL Govt. Authorize Official Customer Service Center. One Stop Solution for all PTCL related issues.

Unprofessional employees giving a bad name to PTCL

Purchased ptcl wingle but coverage not good

I am job in PTCL faisal town Exchange...

Good customer service

Cooperative Staff

I dont known about this place just I ll go to meet a friend

Have not a good staff.

They dont respond faster

Visiting for work

Its okay.

Not cooperative and giving bad service

If helpline didnt work then you can go here to solve your connection problems.

Working hard

Excellent response

Excellent staff

Honest

Need to be clean

Helpful

Complaint and operation cell

Easy & reachable

Telephone exchange

Service is Ok

Problem remained unaddressed

Gandi service

Need imptovements

Inauguration of new branch Ubak

Good and cooperative staff.

Nice experience

Not good experience

Good service

Very stuborn staff

Not responsive people

Very convenient

Normal

Billing, information desk and all other services

Its good govt department.... they always listen complaints n addressed them....

Good customer care and services

Main exchange of faisal town

Had awesome service and employs

Its my working place

PTCL has very 3rd Class service in Pakistan.

Slow service poor people dont know how to use bill pay machine and nobody wants to help them

Needs more outlets plz