Efficient staff but long wait they should give more excess and authority to Franchise jazz points as their is too much load on one Gulberg office

Waiting queues made a tiring experience. Efficient staff. Car park facilities are not great.

I came here twice times.both are really not friendly

Thank You Jazz Customer Care Office.Thank you for your quick Service.

Its okay

Being maximum users just after the warid merge with them, their services to customers become useless/trash. There is no proper quick online chat room, where you can talk to representative of jazz. They should launch online chat in their app as well as website.

Warid betrayed its customers and sold their product line to Jazz. It has been so so experience do far.

Following strict Sops good to see that

Instantly these people will help you. I was very surprised with their services .

Crowded. Need to get in line for service. Plan ahead to spend some time waiting.

The staff is efficient and humble except the gaurd۔۔۔he was behaving rudely especially with the women.

Rude and arrogant staff......and mismanagement of franchise.....youve to wait for half to 1hr on outside in-line to get enter.System and staff ethics should be upgraded.

Mostly crowded but you dont have to wait much because of number of counters there.

In this area, there are two Jazz centers but now-a-days one is open, second is closed, due to wthich long queue if people outside the centre.

Bad experience. Bad customer management

Takes time for turn. But staff is cooperative.Understand some current Situation causes delay. ( Covid 19)

Use mask to go outside . Not for corona.. its for dust to protect urself from asthma problem

Jazz head office is very cooperative and helpful.there are 10 plus counters for help the costumers..they values their costumers. there are some specific counters for a specific help. i visited this office many times and i feel that all the staff is cooperative and always ready to help us. a person who doing his duty on reception is very kind and helpful. you just have to tell your problem and he will refer you to related counter. there is a proper parking place for bikes. at the end Ill say that they are all good and working mannerly.

One of the best Jazz experience center in town they have qualified and professional staff and its equipped with lates technology. Totally automated system. I had amazing customer service experience.

The system is very cool and staff is very nice. They understand your problem and gives you best solution. Free parking space. Good seating capacity.

You will get electronic token and electronically call you.

Cleaner place with well trained staff sitting there ready to serve the customers heartedly.

Excellant discipline service

A corporate customer service centre of Jazz, where customers can get new connections or solve the problems of their existing connections. Staff is very trained and efficient.

Excellent service, environment and staff. They do the job very quickly and solve the issue all at once. I really appreciate the staff there.

Very good experience

I liked the customer support

Corporate office providing many facilities to their customers regarding mobile networks and jazz cash.

Great to see new technology installed, you can get SIM immediately with self service machine

Services are better.

Very co operative staff.

Near hafeez center

Time wasters, no concept of customer service. They need to train their front office executives so that they attend customers first and should chit chat asking themselves when there is no customer around.

Very crowded place..need nore efficient counters for customer service.I have good experience in issuance of new sim card through auto sim issuance machine.

Best experience ever. Miss Zillehuma and Mr. Qaiser listened patiently to resolve my issue. They solved it wothin a short span of time. Hatts off to jazz Team. Good work . Keep it up.

Every request means pay cash.

Very appreciative response

I went there to get a new jazz SIM. The staff was very cooperative. They attended me and I got the SIM card immediately. They are professional people.

Nice services

It is always crowded.

Best of best jazz head quarter in lahore pakistan

Head Office of Mobilink Jazz this is. Now that when Jazz and Warid have got a merger, you can avail all of the services for both networks under one roof from here. They have about 15 counters to serve the customers. Staff here is extremely cooperative and facilitating if you are stuck in some network related issues or something else. They also offer Jazz Cash deposit/withdrawal services.

Awesome dealing females are too calm n sweet Ms Mahrukh deals with us so sweet she was guided us properly sorry forgot the others name also the security men and women was awesome

A good place to resolve your mobile issues

Their staff is professional and fast processing. Sitting available and have many counters.

Staff was less concentrating on customers I found many of them using what’s app via their laptops zero eye contact zero welcoming behaviour zero smile and zero customer services only lady who dealt my query was ok to serve even I found staff talking each other with high voice tone in short the height of poorest customer experience. I went for product downgrade activity post to pre.

Mobilink jazz is a cellular company in pakistan. It has more than 40 million customers in pakistan which makes it the no one cellular company in pakistan. Its lahore head office is located at Eden centre jail road. Where Customer services are provided.

Jazz formerly known as Mobilink. I have always observed it as a busy and crowded place but it’s a well managed and comfortable office. Nicely greeted and guided at the entrance. Ambience is very pleasant, and you don’t feel bad in waiting for your number to be called up. Staff on the counter always feel fresh and ready to facilitate you. The office is secured by security guards all around. There is little parking issue that sometime you have to park on the roadside to visit them.

Good service

Good efficient people, get your joy up to mark but long waiting.

Mobilink office

Nice atmosphere with lot of counter but all not operational all the time, it takes 30minutes to reach for 30second job. Some discrepancies were not solved, because they were wrongly feeded in database. They should double the counters for public and accept the customer demand for services with thumb and CNIC

SOPs followed

Well, they need to follow one system, either token or friends.Found both in use, with friends getting preference in the long queue, waiting time for those without ‘sifarish’ 40 minutes plus.Expect Mobilink be more customer focussed at their own centre.Staff had no hesitation in saying, we handle friends or people known to us first, wow.Otherwise, actual service was quick and efficient.Hello to the senior Mobilink management. Be more proactive and monitor your staff more often.Such malpractices are an indication of weak senior management.

Good service completely satisfied but too crowded

Visited this place after about 5 years and found the place going further down in terms of professionalism and quality of services. The customer care charged me for the services and assured that my request for service is entertained. Actually it was not. It took me 3 days of follow up and calling the customer care to resolve my issue. Pthetic quality of services. Avoid and think about alternatives.

Excellent service.Many counters for serving customers.Staff is cooperative.Well managed.Sitting place for waiting.Parking for bike and cars.

Fully air-conditioned environment and almost 12 people are sitting to solve problems. Very good system to token and wait till your number call.

Best Jazz Customer Services! ️

This company is a bad company. Does not assist the customer with their request Its the worst Internet company in Pakistan.

Nice clean and organised outfit. Parking is a problem. Advisable to take a driver along.

Good experience

Its is extremly busy yet providing excllent services.

Best services, friendly atmosphere, professional officers, Jazz tum hi to ho

Excellent work this office .all officer nice person

Cooperative staff with good indoor decor. Comfortable environment.

Super fine

This is the Head Office of Mobilink known as Jazz. Customer service is efficient, they have about 13 counters to continuously serve the customers. Staff is courteous and are well versed as per service standards.

Bad experience, due to rush

Nice and friendly service staff eager to help and goes beyond

Interior of the centre was great but they should also improve service level

Located in a very convenient location. And customer service has improved a lot inside.

Very nice

Official Head Office of Corporate Sctor Company Mobilink Jazz World in Lahore

Gr8 services

Good Service

Jazz is a leading mobile network and internet services provider in Pakistan formed by the merger of Mobilink and Warid. It provides a range of GSM and data services to individual and corporate clients. It has largest subscriber base in Pakistan.

Good office.big place .meat and clean place

7 or 8 service counters usually 2 or 3 non serving

Very helpful and polite staff. Tends to get busy after 10am so try to be here early and parking is limited

Good

Well organized office for billing and inquiry

Pakistan largest telecommunications company but their own communications not mismanaged. Trained Staff not fully equipped.

Very good for place.Very cooperative staff.

Nice

Good staff and managementFast service

Good

Pakistani telecom companies really need to work on customer service and spend money on training rather than making customers go back and forth

You have to wait more than half an hour for your turn..Jazz Head Office should delegate some services (i.e With Holding Tax Certificate) to Local franchise..

Last week i had my first visit. It was good and cooperative environment. People on the reception were sweet and calm and very responsive. Had a nice experience there!!

Jazz head office is very beautiful place and nyc setup

There are very cooperative people

Best jazz office in our town

Jazz bill paid on monthly basis in this office

Excellent service, cooperative staff having cash deposit machine for postpaid customers

Parking always difficult. Counters always busy, resulting in longer wait time.

Better services for jazz customers.

It is not good place dirty peplople sit here

Very very nice. Good staff

Very cooperative staff and service is good. Fairly less waiting times.