I am disappointed to say that PTCLs service is very poor and a total failure in DHA Phase 6. Its been 2 years ever since I have my connection with PTCL. The service has been pathetic. Not a single time I felt my net was fast. I requested a month ago that I need to upgrade my DSL connection to VDSL through 1218. On the helpline were PTCL representative female dealing with this matter. She kept promising that whichever connection I prefer to have it shall be done. I told her that I faced an issue from their technical guy.named Faisal. Everytime this guy comes he says there isnt any support of optical fibre or VDSL coverage in our area. Why am I dealt like this? He claims that false information is given by PTCL and it is their mistake to not tell the exact information. I called PTCL and told them this. They kept me on the waiting line for 15 minutes. Such poor service that they dont care if some customer is waiting and the guy on the line kept saying Aap line per wait kare. Am I his servant that I keep waiting? There is a limit to everything. Slowest Internet, 20 year old technology used and worst customer service by any telecommunication company. Just recently in 2019 I got VDSL connection by PTCL for another portion in the house and it was accepted. Now instead things went a step ahead towards betterment. The technician and supervisor named Shabaz do nothing at all. They dont even pick calls when the internet is out of service. What sort of supervisor he is? I am so disappointed as a PTCL Customer all their bills are paid on time, but continuously they provide the worst service. No support for GPON, VDSL and no proper answer to any question I ask. Since 2 years they are dodging that Optical Fibre will be available in DHA Phase 6.After all this observation I hereby decide to cut all connection with PTCL. I will never recommend your company to anyone and tell people your service and dealing isnt professional. Your charges are high in terms of not providing the public with good internet and fulfilling their needs to watch channels which mostly are not available. Extremely low reception and variety. Many sports and entertainment channels are not present. I dont understand what age you guys are living in. Atleast if you mention Etisalat on your website be like them. Worst Internet Service in Pakistan. PTCL. Really it doesnt make you any difference of what you guys are providing.Kindly show this e-mail to CEO and Customer Care Officer.

Well its a busy place have alot of eating spots.

Nice and quick service as compare other government departments

Very good behaviour and customer support services

If you want to see the worst environment and customer.experience then this is the place. Broken chairs and benches, cemented floors and staff with minimum product knowledge. Overall a bad experience.

That is very very bad for live and there is live load of outsiders

Nice place and good service.

Very good service.

Pathetic exchange. Non professional staff. Poor facilities

Good service ptcl ufone

Good service

Very nice with superb customer services

Service is very poor and the behavior of the staff is not good

Just waste of time its around 20 days daily i can visit this ptcl office but no one can ready to solve my issue.

Most pathetic exchange in whole of Lahore. Dont know if this comes from the top but the line men of this zone have more authority than the IT minister. They have the authority to simply disconnect the connection, drop the speed or whatever they wish and you can keep calling the complain cell where we have helpless kids who cant do anything. The complain gets closed without resolution and then you have to call again for new complain which is just waste of time again. For new connection you better have a good reference or the line man would just close the case with a report that feasibility is not available. You get the message that connection is not possible and again cant complain anyone since on complain its again the helpless kids on call and babies sitting at exchange who cant do anything against whatever report the lineman has issued. Next day you see the connection being installed in a house thats not even occupied yet, while your 10 applications have been denied since connection was not possible. Welcome to Ghazi Road exchange where the linemen rule and only thing you can do is write this long speech on google or find a good reference. I have heard that people have fixed monthly bribes to linemen who then make sure the connection works well. This department is worse than any Govt run office which now a days are much efficient. Im yet to learn whats their structure, how can a setup be so rotten as PTCL? A good case study for business students maybe. Do share your findings if you are ever able to.

Good facility

Quick response when you visit and complaint

Provide good service and take care of its customers...

All services related to ptcl

Good service

Busy crowded place

Pathetic is the word that comes to me when I think about this exchange and their services. Its been 48 days since Ive placed an order and still they have not installed it. Ive called them and complained on 1218 a million times. Seems like they have no authority, only the real authority is with the linesman. Who always tells me that hell visit tomorrow but that tomorrow hasnt came from the last 40 days.

Pick office

Good cooperative staff. Though there computers werent working but they helped me pay my bill manually. I appreciate the effort.

PTC Exchange

Lol. One of the worst telephone exchange of ptcl in lahroe.

Pathetic Situation in terms of cleanliness in this exchange.... No Parking option, always worst to go there....

Average rated working. lazy staff

Very nice cooperative staff

Nice place

Excellent

They still have wire lines instead of Fibre. Their focus is only profit but not improving the system. Their broadband speed is very slow. You dont get what you pay for. By this they are robbing from the customers billions of rupees every year. I hope chief Justice of Pakistan takes notice of this.

Telephone exchange

Its always dead once in a month or two for few days or weeks. Its a huge organization with typical poor management in Askari 11, Lahore. I am closing it permanently.

Services as always PTCL provide. Outside smell bad.

Not a bad place.Where u get solution to your PTCL internet and phone problems

Asum yar very Helpful persons there

Exchange main

Losing credibility on service level....

Good and some time bad

Good but need renovation

When it come to broadband internet PTCL has got the best service in place.In the past there used to be a lot of problems with PTCL but now theyve been rapidly enhancing and advancing towards the better and modern future.

Not good

Over bill charged never rectified pathetic ptcl.

Ptcl office for ferozpur road. They should renovate the building and upgrade the services

Semi government telecommunication organisation having dirty and broken building. No parking facility. Services are also not satisfactory.

Staff is not polite and not helpful. Went there to close my connection had very bad experience. Not recodmended

Its great although privte department

PTCL Broadband Customer Service really a nightmare

Complain registered for last three weeks nor rectified #89. In return at least three automated calls are send out to verify if the problem has been resolved. Call center rep is as helpless as the system. No line man or responsible person will ever call you. To avoid such auto calls one has no choice but to compromise and surrender to their will so that they get off your back.

Ptcl Exchange near ghazi road

Ptcl office there

Prompinent land mark on Ferozpur Road and Ghazi Road.

V bad service by DHA exchange lahore1month s mra number pr internet on ni ho ska after many complain aur kafi bar Dha exchange m visit b kia but ni responce

6 sixer sports Gazi Road lahore

Located at over crowded and stingy place without any facility of parking.

Staff is not cooperative. Poor management, poor infrastructure

Even the head of managment said close the ptcl connection. We cant fix it.

PTCL Customer Service Center Near Gulshan Colony.

Pathethic service and customer care. Worst experience in ISP in Lahore.

Terrible service center. The staff would rather not deal with consumers and instead do what they do. Looks like a way old, govt. Office with ledgers.

Fsrg tareen

Worst ptcl exchange

It had been 15 fu*** days i have been visiting to get a team sent to my house. These guys keep lying.

My village

Pathetic service. Staff is not cooperative

Bad customer service and no space for parking

Ful corporate staff

Always rushy areas..

Because bad place

Worst services

There is no facilitation desk

Staff is a little bit lazy

Uncooperative staff

Service isnt very good.

Good

Not good invoirment

Horrible staff with horrible service!

Poor experience, very rude staff

Not a best place to solve your complaint

Fazool customer service

Good services and staff

Ptcl might not have a good service but their staff is very co-operating if you go the exchange.

Slow motion people

Ptcl is always pathetic

Good service

Dull services.

Staff is not coperative

Good dealing

Very poor management. staff dont listen customers complaints.

Bad experience

Very bad

Nice

Good

National telecommunications service providers regional office

Abcd

Exchange

Poor services

Average..

Bad service