I have bought laptops from Usman TRADERS.Usman TRADERS laptop shop also in Hafeez centre on 4th floor.

The worst customer services they are providing in Lahore. In case of fiber disconnection, they told you straight away that resolution time is 24 hrs which, as per my experience, actually the time when their field team start thinking to consider your complaint. My last fiber disconnection complaint took more than two days to resolve. Similarly when you order connection, they promise 14 days whereas it took more than 30 days for me to get my connection installed.Not recommended at all.

1st six month they provide me nice speed internet. but from last 3 week trying to resolve issue, but not replying email and also not visiting. Send them many screenshot of disconnecting. Check screenshot. i shall never refer to anyone. Do not use it

It was used to be good.But Now, their services are so worst.Even 20 MB Connection is useless.As theyre spreading network, their services are getting bad and bad.Need to find solution or Ill try to shift Connection to another provider.

Providing High Speed Internet!

Worst customer service ever. First of all the person responsible for device delivery and connection or the line man, took ages to come. Never picked up the call, if did then would decline the call saying he will call back in 5 minutes but that never happened. Secondly, they have the worst customer support with the team having no clue about what is happening. They are even worse than PTCL. Highly not recommended

Not worth it at all ,, poor customer services and in official timing no supervisor available WAWOOO.. i am suffering from 13 dec till today issue not sorted .

Office building needs a Board. So, that we know its a storm fiber office.

Service is usually very good. However, one should expect dips at times. No SOPs as regards Covid-19 are being observed nowadays at this office. Except the person at counter, none of the employees are wearing masks. Customers without covering their faces can easily walk in. The implementation of SOPs was much better one month ago.

Pathetic, must switch to other providers. Waste of money

Worst service ever. Dont waste your time and money with them. They have the worst customer service and technical support as they dont know anything and will never tell you that how long it will take to resolve the complaint. It took them 3 days to send a technical team and even that team was not able to resolve my complaint. AGAIN....DONT WASTE YOUR TIME AND MONEY FOR STORMFIBER.

Its a stationary and gifts shop with quite good selection of stationary items, gifts and art tools.

Very bad after sale service my complaint not resolve after 6 days stromfiber dont know about the value of time and not responsible behaviour and remember that we pay a handsome amount to this company but results are not equal to a local Internet providers. I think local companies are more responsbile .........

We filed a complaint # 106074883219 for internet disconnection on 14-Oct-2020 and despite several calls and requests they did their usual response time. Said we contact you in 24 hours but contacted after 3 days. And the loss of our bussiness due to internet disconnection is not their problem. They just charge us bill and nothing else. Your slogan shall be Customer Go to Hell!!

Good service. Patient staff.

The baddest customer care support I ever seen. They are enemy of your business. I have submitted request of re-location on 27th July and Paid for that. There customer support did not even bother yet. They are thieves and nothing more than that. Every Service is Prepaid and they will not disappoint you with their cheapest services and behavior.

No better payment methodBill payment k liay apko 200 bandon ki line mn lgna prta hWe didnt pay online or any bank

Better than PTCL.

This is the customer center where you can pay your internet dues. This works fine until Covid arrives and they have to follow the SOPs inside the office however the long queue outside with no fan or shelter made the wait outside a punishment

Never make mistake to install storm fiber. I have worst experience with them. One of their sale S representative committed several times that the connection will be installed on that date but always miscommitted the said date. Surprisingly, no connection but shows active on my account. Good way to make money. I talked to customer support service but they unable to launch any complaint againt him. Now, it has been more than 15 days, no connection.

Customer Service is really really bad.First 2 months everything perfect. 3rd month on, random outages. TV and all.Speed is throttled back.Last 2 times (and currently) no service for 3 days. Called CS and was told we don’t have tech on weekends.First complaint took 4 days and the tech shows up and said “someone cut the main fiber line”. Meantime to get the TV service back called the local provider and he showed up within an hour (Saturday) and hooked it up.So much for the “underground lines” of storm fiber.

Very Bad internet. Do not use it. No feedback and after sale services, and also blocked me from facebook.

I was 1 of the few first customers of them. They were having door to door campaigns. I gave it a try.From best internet to worst in just 1 year. A very pathetic complaint system. Worst worst experience since work from home started. Will not recommended to anyone. Please stay away from this good for nothing company.

Complaint number 0401.Lahore3 days, no one came, I made about 10 calls to call center and wrote dozens of email, they only say your problem has been escalated, and we are trying to send someone, but no one comes, and above all when day is about to end at 6 pm they say next day we will try to send someone.No response till now, I have been using storm fiber since Nov 2018 its getting pathetic as its expanding, when you have any connection problem, even from their part. Once you have a minor issue just start enjoying being treated like garbage.Internet is good, but unreliable because no backup for repair etc. I Think they are having internal management issues, thats why, I highly recommend stormfiber with a backup.

Most pathetic service, poor customer service , no its been 5 days still complaint isnt resolved. On the first day they said your complaint will be resolved within 24 hours, after that they are committing everyday that your your complaint will be resolved today, and now still not resolved.

Good internet provider but low area coverage.

Very pathetic after sale service. No one attends to complaints. Very much disappointed. I have registered a complaint two weeks ago but no response from their side

I subscribed and paid for 10Mbps connection on 4th of August. The invoice listed 8-10 working days for installation. I received a confirmatory sms that stated your connection would be installed in 10 working days. To date (19-08-20) there had been no response from stormfiber. I called the helpline, contacted them on Facebook and left messages for their sales manager Mr. Abbasi. The only response I received was that they are escalating the situation with concerned dept. Its their shameless customer service that had made me sceptical about the QoS they are going to provide later on. Typical local company with a typically pathetic mindset and business model.

Worst experience ever....Worst than PTCL...2 times disconnection in just 30 days of new installation. And no after sale service whatsoever. Worst turnaround time for resolution of complaints. 1st complaint was resolved in 4 days and 2nd is still unresolved even after 6 days...Would not recommend this company at all. Will switch back to PTCL.

Whenever i have complained about some technical issues with my tv dish or internet router, they took atleast 5-6 days to solve the issue, even after requesting and pleading them to do it on an urgent basis. Ordered a new internet router to support 50 mbps speed a week ago and still no one has come to install it. Highly unprofessional attitude of the employees and the organization itself.

This is not a paid review. I can share the proofs. They took advance payment from me. They dont provide connection on time. They dont provide full speed even they cutt off all my old wires and now they said sorry cable services are not available right now is this area. Non professional and stupid staff.

Internet Service is good but technical support on account of resolving an issue is absolutely poor. Thus I wont rate it for five.

First 2 months, speed was like really good but as the 3rd month starts, speed goes away even with a zoom call. Ive complained many times since last 2 weeks but didnt get anything helpful from them. Very unprofessional support agents, Ill throw the device from my window if they wont hear anymore. This is even worst than PTCL now a days and I highly dont recommend to anyone.

There on-ground response team is doing a pathetic job. First of all theyll place their boxes on electricity poles without prior permission from LESCO. Afterwards, when LESCO staff cut off their lines, the ground team takes forever to reach and rectify the problem. I think this company is highly under staffed and the top management is just busy to get new costumers rather than keeping the old ones satisfied. Highly irresponsible behavior on their part.

Whats the point in paying Rs4000 for a 20mbps Stormfiber connection when you can get 50mbps Fiberlink connection for 3.3k with same downtime for Rs3360.

BEST SERVICE I EVER HAD.I AM SATISFIED AND SUGGEST ALL OF YOU PEOPLE TO AVAIL THIS ZABERDAST SERVICE.....CHARGES ARE VERY REASONABLE.BEST PACKAGES AVAILABLE AS PER YOUR USAGES.

Terrible Place to Pay Bills. Need to Increase More Methods to Pay Bills Like, Easy Paisa, Jazz Cash etc.

It is alright ... Last day lines are long ..

Operator said that device available in my area and sales team will get back to you shortly. No one called so gave them second call and this time they denied that service is available in my area. No business ethics professionalism and lack knowledge

3 days and an unlimited number of calls to customer care but couldn’t get the internet fixed. What a frustrating experience.

StormFiber is getting personal with me by once again disconecting my internet after just one day of restoration. Previously my internet remained disconected for 65 hours and I asked for a compensation.Please note that disconnecting my internet for the past few months has become a routine now.Previously they claimed some cable cuts and this time they are using some other technical tectics. The truth is they have downgraded themselves by getting personal with a consumer for asking its rightful right.

MY WHOLE HOUSE CALLED THEM AND KEPT COMPLAINING ABOUT THE INTERNET.... they kept saying, well send our team by tomorrow...... NEVER, they never sent them! Especially during this time, soooo many people are relying on internet these days, especially during this pandemic for work from home. Even i have to take my online classes, people NEED to do their work, but this is a trash company, and I mean it!

One of the worst internet experiences I have had. Neither do their customer service representatives have any clarity on anything nor are they professional in their behavior. Would ignore your calls if an issue arises, and if they attend the call, theyll falsely commit to solving the issue and then delay it as much as they can. Have had no internet for 10 days and eventually had to switch back to PTCL as at least their customer service is satisfactory.

Poor service provide for pays your bill

They must have more space for the customers inside the building.

You cannot contact them easily and they will never come at your home when you ask them too

This review is totally based on my personal severe experience Im having with StormFiber, and I wish I had zero star option here. Im truly baffled by all these stellar reviews on this page. These must be the friends, paid reviews or the people who lucked out with StormFiber.StormFiber is most overrated and hyped ISP. They dont have quality support and field operators. Ive been charged upfront for internet connection and I was told my connected will be deployed within 5 days which later on turn to be 7 and after that I was asked thy need 14 days to establish my connection. And now Its been 19 days and I still dont have clue when my connection is going to be operational.I have never seen such non responsive and inefficient management in my entire life. I have spent more than 500 of balance by calling their field operators and helpline. I have made more than 100 calls to StormFiber helpline and their operator and in the end their operation isnt picking up my phone since yesterday. Throughout Ive been using my mobile hotspot to deal with my office work and freelance projects. They have ruined everything.StormFiber is the worst ever Internet Service Provide I have ever had experience with. Totally scam and non-professional. Not recommended to anyone at all.

In only 10 days of connections, already 6 complaints due to disconnect 6 times during early night. not recommended at all

This is very safe place to go and pay your internet bill with safely

Pathetic after sale service . No body will tell you the true pic. I got my internet wire disconnected on friday. Same day lauch a complain it monday and no body bother .. this is the kind of after sale service

Best Internet service in Pakistan with best Services and staff.

Good internet but very very poor customer service. Also some customer service agents are ill mannered and uneducated.

Great internet service and connection packages to choose from.

Worst customer care and service ever. After 13 days paying in advance still without internet connection. If u call their helpline they dont have clue about anything. And if u ask for refund they will not respond.

LIAR COMPANY , BAD CUSTOMER SUPPORT , PLEASE FOR GOD SAKE DONT WASTE YOUR MONEY , BADDEST COMPANY IN LAHORE AT LEAST , GOVT SHOULD TAKE STRICT ACTION THESE KIND OF FAKE COMPANIES

Their services gone down drastically its been more then 72hours I complaint but no response from them I called them at least 8 times and requested them that my daughter is having her online papers plz do something but I am sorry to say they are worst then the govt offices. Really disappointed. Not even 1 star service but its not posting without a star.

Worst experience with Support Team of StormFiber, I have registered complaint 5 days ago and no one is bothering to respond or to resolve, Customer Support is worst then PTCL, I would not recommend this company to anyone

I would NEVER advise people to get internet connection from Storm Fiber! It is the worst of the worst experience......

Very poor service. They dont provide connection on time. Their helpline people say the connection will be up in 14 days but even after 18 days they are unresponsive and giving lame excuses. Ill not recommend the Dirty storm fiber to any one in future.Their staff is unresponsive and unprofessional.

Satisfaction is optimum

They have simple solution to any problem by putting you on never ending call hold and simply not responding after....

Internet speed is good but customer service is zero.My internet speed is down graded.without any intimation and now helpline said go to office and office guys said call on helpline

One of the best internet services i am using since 6 months before that i was in a ruts of ptcl choors .plz use this service gr8 job storm fiber

Working with internet of Storm Fiber is as we are LIVING IN STONE AGE.Worst experience with Support Team of StormFiber, I have registered complaint 5 days ago and no one is bothering to respond or to resolve, Customer Support is worst then PTCL, I would not recommend this company to anyone

Good speed internet

There were few Hiccups in the beginning but overall internet speed is Awesome and Customer service is also up to the mark. They respond to your complain within 24 hours which is I believe is fairly good considering others!!

Poor quality internet, no one responds to your complaints for days or until and unless you visit there office.

Have a 100 Mbps PackageUsed to get 80 to 90 speed but now i get this and customer support is not helping

THE WORST WIFI IN PAKISTAN DONOT GET AT ALL

Could have rated NEGATIVE if I could.Highly unprofessional, irrespondible, non-cooperative and unempathetic customer support team coming from a highly non trained background.Lack of services is one thing and lavk of will to do your job is another.They lack BOTH!Highly NOT RECOMMENDED!Save your money, time and energy.

Very bad services.

Excellent service

Very bad response on after sale service.

Net of storm fiber is quite good But they need us to pay net money from this money app too

First 3 to 4 me months they provide good services but afterwards PTCL and STOMFIBER are same

Rush on last date of bill payment but good service.

Nice Tea With Best Location

Very bad service they are giving now days

My connection was installed 2 days ago and so far it is great. Also, they had a great customer service and installation crew.There HDTV is very good, HD channels run at 1080i and nonHD channels run at 576p but all channels are crystal clear unlike traditional cable networks (It has total 213 channels).Speeds are also as advertised with very less fluctuations and so far internet only disconnected once for a couple seconds

Well this review is a parting gift for the best available internet services in lahore . PERIOD!They are exceptional in every way.Coustomer support is next level. Responce time etcLatency is 99% stable for you gamers out there.Download speeds rarely filcker.Ive used it for more than 2 years after using the cancer that is PTCL and wateen wireless.I have to terminate their services because they dont have services available in the area where i work now.If they have services available in your area, go for it 100%

Nice Experience

I love google

Very good internet service. Amazing !People need to get out of the well of a frog and try new products and services.Stormfiber is far farrr better than PTCL. In reliance, service quality and speed.

Very very Bad services in Johar Town. I shall never refer to any one.

Staff is good Service r also good

Not reliable at all. Its the 2nd day living in a era of no internet, telephone and cable. Thanks Stormfiber

Full useless company. No moral, no ethics. No customer service at all. Thats why they have 3.9 star rating. Trying to chase them from last one week. Called them 6 times in last three days. And still waiting for response. Very very disappointed. Useless

Best internet services.

Very hard to wait out side of that office for payment of bills of internet

Poor services these guys are offering now! This is a speed test at 20 Mbps connection see the results for yourself

Good connection

Good office Cooperative staff

Staff was very kind behaviour

Best Internet services in the town

Good service

The most pathetic service i have ever used, their device went faulty and I arranged the new device, and keep asking for money, its been for one month my internet stopped working and I wont continue using it.

Very cheap customer service

I applied for a connection the took the advance payment and said they will setup a connection in 12-14 days its been 22 days and they havent I asked for a refund they gave me an email of the billing department I mailed the billing department twice and no roley since five days . Very disappointed .very unprofessional staff

Best internet in Lahore

A very good company which provides internet services