When it works, it works fine but when it gets down, it stays down for few weeks.There is no customer services person. No ticket generated and no expected closure time.

I ordered the connection from Fiberlink on 25th June 2019. On that day I visited the Fiberlink Lahore office. There, I met a salesman named Shahzib Mughal. He told me to submit the installment fees of 8,125 rupees and told me within 2 months Fiberlink will install the Internet connection at my house. I submitted the fees to him and he gave me the payment receipt. The payment receipt is attached.So I visited the Fiberlink Lahore office at the end of August 2019. I asked for the status of my connection. They asked me to wait for 2 more weeks. So I waited and visited Fiberlink Lahore office again at the end of September 2019. The salesman at the front desk told me that there is a shortage of Fiber and did not tell me the exact date for the installment of connection at my house.After that, I tried connecting with the Fiberlink Facebook page, Helpline and Whatsapp number about the situation, no one responded to my complaint. Whenever I called Fiberlink Helpline number, they pick the phone after 15 minutes and then transfer the call to the billing department and the meantime the call get canceled. An interesting thing here is that this happens every time! Screenshots of the calls are also attached.So I visited the Fiberlink office one more time in October to check the status. At this time they told me that there is a permission issue this time! So I asked them to refund my installment fees, the salesman told me to call the Helpline. Again, the cycle of calling the Helpline continues. No one picks the phone or they cut off the phone call after 15 to 20 minutes of wait.Today is 30th December 2019. Its been 6 months now I ordered the connection from the Fiberlink. I am sure that no company in the whole World installs the connection of the internet, which takes more than 6 months!Whoever is reading from Fiberlink, just return my 8,125 rupees. I do not want your pathetic service!I am also going to submit an FIR on this fraud to the police station and will submit a complaint against the Fiberlink in the Consumer Court.Thank you for wasting my time and providing the most pathetic service to the beautiful country of Pakistan.

Best isp in my area using for more than 2 years. only issue is with their customer support everything else is fine

Cant rate 0 thats why giving 1 ( read all issues)Issues- Worst customer support ever- Keep disconnecting- When there is red light on modem you are doomed and at their mercy to resolve the issue- if your modem charger or internal fiber get broken they will take charges from you- When wire is broken they will take 2-4 days to resolve it- Speed is variable not consistent- Very unreliable service, if you run business or work with foreign clients never think of fiberlink, most probably that will be your worst decision.- Packages are of low cost, but think what will you do of 20mb connection , when most of the time it doesnt work when you really need it.Advantage- Honestly I dont see any advantage, it will only give just more mental frustration.

I think fiberlink is the worst net service provider regarding customer support services, I m living at Johar Town LAHORE, thie office is at Gulberg ,Lhr, every time regarding my network failure I have to visit their office personally to register the complaint and make the persons move.They never received the call on given numbers, if by chance they receive the call they never responded.Very very bad rather worst customer care/maintainable service.

One of the worst ISP providers in Pakistan. Once red light shown then forget about having internet again for weeks or even months. Then you can use days then again the same cycle starts. Support team is literally miserable. Continuous headache. There is no negative rating else it would be the last negative.

Worst Internet Ever!I really wish I knew what I was getting into, this is by far the worst internet available. The service is out 50% of the time. Their customer service has no clue and it take 10-15 days for the problem to get fixed only to be broken again in another 10 days. Too much headache. keep away!

Pathatic place no coustomr care nothing at all dont ever go here worst exp here .

Instead of expanding your business you should focus on you customers supports,such a creep duffers.

Poor after sales service with economical data package.

Worst internet ever. I call them and they never pick up the call. They dont give the exact internet speed.

I ignored the online reviews to give them the try. Withdraw the connection request after 1.5 months eventually when the connection was promised to be deployed within 30 days.The major drawback of the company is that they dont have any proper channels for customer support and do not respond to the calls you make on the numbers they provide you for assistance.A new number on evey visit.

It has been 2 months. Not installed internet on my place. My neighbor has it installed (telling as a reference that they do not need to do much work). Call them and they say team kal aye gi, team ka accident hogia hai, gari toot gaii h. Ajeeb Chay log hain I have met 2 people who have bought police to their Lahore office. One has smashed their laptops and still theyre lazy af. Unprofessional customer service.

They are simply non sense, no customer support I havent went through with reviews before paying them annual payment for my connection.Simply Pathetic

They always provided high speed internet on low prices but had issues with the customer support, Recently they have improved that as well and now I am really satisfied by their service.

It is about 1 and half month now that Im unable to get my connection started. This company is example of pure non-sense. I have paid for 6 months package and registered many complaints but they are just useless. Im going to make a complaint against them in citizen portal. They dont attend the call on the first place and even if they do, they will give you another number which will not respond. And if you luckily get in touch with them, they will promise a time period and then no response. Number off .

Responsiveness, ValueWorst internet service , no proper channel to log a complain, no one sincere with client, from bottom to top technical workers to management everyone think like he is Minister, most of the Complaints didnt get tickets, technical team is not capable to resolve same issue which happened daily, most of management persons didnt not pick up or respond even the number attached with Google is also not respond. As a honest client dont waste your money for such service. Even we have to pay to your technical team for special favor which impose your pay structure and dedication + mood of your employees towards this company. This is shame for you, take it serious and I dare to contact to me personally.

Wrost internet. PTCL is far better than Fakelink(fiberlink).

I paid whole year fee and got 16 Mb up down Speed , I was happy untill after a week the services disconnected and red light on the modem displayed. I called everywhere but no response, finally I called the Sales person to help me and he did, the installers came and fixed the problem, I was happy again after non working of two weeks finally the net is working but my happiness lasted for a couple of minutes only as the installer demanded some money for his services which i didnt paid rather provided good hospitality offering drinks and food but all wasted. and the working connection worked only a few days and again gone down, since then its been two weeks and i am helpless no one is listening not the installer or sales person.

Everything is worst. Words are not enough to describe what horrible company it is. They are frauds cheating people by taking yearly payment and not providing the internet service. Its been a month and my connection is not activated as yet. Pathetic customer support you call head office inform them about your issue instead of solving they say we dont know.Its a high time we all need to get together and lodge complaint against this fraudulent company. My entire payment is wasted like literally wasted.Shame on Fibre Link

WORST internet company ever. They are frauds scamming people by taking yearly payment. Extremely poor customer service. I so regret considering this company. Its been a month I am calling them but no response. What a shame!!.

Poor ServiceDont listen to Customers, They all humiliate us.Take a serious action with these type of services,

Worst internet service , no proper channel to log a complain, no one sincere with client, from bottom to top technical workers to management everyone think like he is Minister, most of the Complaints didnt get tickets, technical team is not capable to resolve same issue which happened daily, most of management persons didnt not pick up or respond even the number attached with Google is also not respond. As a honest client dont waste your money for such service.

I am trying to connect them but they are not picking the phone nor replying email. very very poor service. i would rate them negative if possible here

Worst Customer Service i ever seen in my life.

Worst customer services, disconnected again n again, they send somebody after one month for my complain and said bahir tower ky pss sy cable kharab hy and i have to pay 2000 for that, is it my responsibility??? Then no body is trying to solve this issue. Pathetic service. Strongly Not recommended

Pathetic service and customer care.

Zero support, zero customers care, worst internet service ever. Everyone must complain to PTA about fiberlink services.

Worst service ever.. even a snail is faster than your network..

Ma ya connectionnlrwo ya ni pls tell

Pathetic customer service, and highly in stable internet. Try with their helpline, they never pick up.

Pathetic customer service, and highly in stable internet. Try with their helpline, they never pick up.

Horrible customer service. An absolute nightmare. Their Internet isnt actually that bad. Its a pitty that their customer services is so bad that it can drive you suicidal.

Very bad customer care.. I literally sat in the buildings garage and there was another person asking for refund as he paid for it was his connection was being delayed.. The staff told me that they would call me but heard nothing from them

Poor customer serviceFemale customer call reciver is LiarLess speedDisconnectivity issueIntrnet disconnected problem solving extreme poor .Dont take connection of this Internet service

Poor ServiceDont listen to CustomersNo way contact them, as they hardly ever pickup UAN numberOnly thing attractive are there cheap rates

Very poor service. The complaint filed but issue was not resolved. As a consequence visted the office at Gulberg lahore during lockdown. The staff was chatting on their mobiles. Even no facility for preventation of covid-19 which is alarming. The video can be provided to the Govt. as well as to Fiberlink on demand

THIS IS EXTREMILY CHORE THEY GIVEN ME I MONTH TIME 10 4 2020 I BUT I M STILL WAITING THEY HAVE NOT GIVE ME ANY CONECTION

Extremely poor, unethical and third class service. My net is not working for last 45 days. Called 1000 times, went to their office many times but the customer service and management is very unprofessional. I dont know what they think of themselves. In this corona thing everybody has to work from home. But now this fiberlink is pain in the a**. I hope government takes action and this company goes bankrupt. Will report to the concerned government department.

No follow up no response. Disgusting Service Provider. No Professional. Dont follow up against any complain. You will tired to call them again and again but still no action. Actually there is no any complain or support department to follow up customers query. Dont recommend. Dont Reliable.

Worlds most pathetic service ever. Youll pay them and then forget that they are going to provide you any services and in case your internet is down, pray Allah to fix it otherwise they are going to do nothing. Kindly consider their rating carefully. 2/5 right now and from my side Ill rate them -5/5.

Pathetic service. Liars and unethical staff. No internet 5 days out of every week. You are at their mercy for the fix. Helpline is fake, whatsapp number blocks you, no one respond to complain. Fraud service. Dont waste your money and time on this pathetic Fraud service.

Its been four months I paid for the the connection of fiberlink. Now the companys representatives are not responding. This is very unprofessional. I have paid for the whole year. The person who is responsible to install modem has hung up on me several times. Is there any department that can help me?

To bad service no reply on fb page and person is not picking his phone

Pathetic after sales service

Fiberlink is a bakwaaas service ..not recommend...every month issue..not answering in helpline..PTCL is better

Worst, dont ever go for fibrelink instead of that use stormfibre

Its been three months I paid for the the connection of fiberlink. Now the companys representatives are not responding. This is very unprofessional. I have paid for the whole year. The person who is responsible to install modem has hung up on me several times. Is there any department that can help me?

Pathetic services and more than pathetic customer service. I advise you, do not waste your hard earned money for nothing. Their customer service is simply not availableI thought Ptcl is worst broadband provider in Pakistan but I was wrong.NOT RECOMMENDED

Worst service, Worst support, Waste of time and money. Not recommended.For people going considering them. You are better with a 3G mobile hotspot with 100 people connected.Yeah thats how their fiber compares to it.

Bhai never give them even any single paisa they receive money then bhool jaoI jast apply for new connection and pay 15750 one month ago but no body came.So many time i request and call but every time he said whats app ur slip but no response

Disgusting Service Provider. No Professional. Dont follow up against any complain. You will tired to call them again and again but still no action. Actually there is no any complain or support department to follow up customers query. Dont recommend. Dont Reliable.

Extremely unprofessional behavior. It has been 2 months and I still dont know when my connection will be installed. Whenever I get through to some of their representatives, all they have to say is....itll be installed soon...

I cant rate 0 so 1 starThey will take your money for installation but you will not come before 5 to 7 months. You cant get refund if you want. They will install your connection after you email to PTA and threaten them to go to consumer court against themAfter installation you will get Internet with good Speed but after a while (6 months ) you will start to get frequent disconnection with no customer service or any type of fixThen finally they will turn off your Internet even if you pay your bill on time. No response from themWaste of time and money. Just pathetic

Pathetic customer support. Whenever your internet goes down. Youll no be able to resolve the issue. Youll be at their mercy. I thought their service is getting better so I payed them. Connection installed after almost 2 months and it worked fine for a month. But now its been out for last 24 hours. No response from customer service. My advise is dont fall for heavy speed and low prices. It works but if it went down youll regret. Its not worth it. Ill suggest storm fiber instead.

Good services internet.

Paid them for installation, and for the first month of services, in May, 2017 and they installed their connection in March, 2018. Complained to PTA about them, but they didnt do anything (PTA insisted that I let them install their connection, even though I wanted a refund). Filed a lawsuit against them, but PTA had told courts that they would handle it, so the lawsuit was rejected.Kept the connection after testing it, because its better than PTCL. Their up-time is good and their complaint resolution is good (within 1 day mostly), but billing service is horrible. You have to wire transfer the amount and then send them the confirmation message that you receive from your bank. And if they dont see the message you sent them then they will discontinue their services without any warning/message.

Daily internet goes down. Youll no be able to resolve the issue. Youll be at their mercy. I thought their service is getting better so I payed them. but pathetic internet. please dont waste your money and time.

Please do not use this ISP. The network speed is terrible, they intentionally disconnect your connection whenever they feel like it and on top of that, they have absolutely not customer care what so ever.

Over all i believe that they deserve 2 stars but their rating needs to improvePros:1 ) yes it takes a month after you pay first installment but wait is worth it2) yes the internet once working lives up to the internet expectation and is exceptionally good.3) no the downtime isnt as often as every month. Sometimes even works during heavy rain and is on through long hours of power outage.Cons:1 ) no response team is there to respond on time should be 24 hour service 7 days a weekBut its only 5 days and 8 hours that makes working out problems impossible on time2 ) downtime is rare but when its down takes a lot longer to get back online because of limited staff I guess.3 ) their billing cycle is most confusing 10 th of every month your internet gets disconnected and usually they ask for proof of payment but if you submitted on a Friday good luck getting it back on before Monday.Verdict:Yes they have a sales team working 24 /7 but they need more technical support and billing department is extremely lazy on its part. They are highly under staffed I guess, but if they solve these issues they can easily become better then other ISPs in Lahore.I would recommend if youre just using it for everyday use but for workspace no, dont just dont

Oyyy chorooo

Good experience

I was going to buy FIBERLINK connection today but after reading so many bad comments I change my mind. The support agent told me they take 1 month to install the connection after take advance money. Hell with this. I need a good connection for my office. Ive already have storm fiber but need a backup

I have been using FiberLink from past year or so and I must say that with each day passed, their customer services went from poor to poorest.Do not go for FiberLink because:- Poorest customer service. Even they dont pick your calls and you are charged for every minute calling on their UAN number.- If by chance they pick your call, they will try to escape from the issue as its not under their department or domain hence call somewhere else however there isnt any other place to call at- If by chance your wire gets cut or modem stops responding, wait for a month to get it back up because I guess they have 1 team for every city they are working for.- Every month a customer support call will come asking about any issue, when you tell them about the issues, she will slap the phone saying got that and thats all she is hired for.

Great internet speed. 1 star deducted for late installation but the speed is amazing.

Good company

Worst possible service, they didn deserve even 1 star, if google allow me then I ll give then negative start...There UAN number remain busy for hours and you cant do any thing if net is off and it will takes weeks resolve the issue my last issue is resolved after three weeks and after 3-4 days again disconnect...and now waiting for them ...I suggest not to buy any connection on annual contract because after it they didnt listen...

Bad experience . Try to avoid

Best internet services in lahore

Totally pethatic service. They said it will take 40 working days to install after the payment and now its been 5 months still no sign of installation asked agent many times but every time he asked me to send a copy of receipt to him and did nothing. Using fiberlink on another office and it goes down on daily bases. I wonder why i am giving them one star if there could be any negative star i could give them minus 5.

Very bad services provider, really no body bather to reply or resolving the issues, all the time searching for service, in whole month only one or two days service available, whenever monthly payment given Very next day no service available

I had overlooked the reviews and paid for the Yearly plan in one go. I regret my decision.Before paying in full I had communicated with Farukh (sales man) to have their services up and running by 20 July 2019. He told me that usually it takes 1 month but he gave me confidence and agreed. After 20 July, I had communicated with their sales team and they had redirected me to the Deployment Team, where I am still in communication with Kashif Ali.He has been telling me again and again that it takes 1 month. It sounds like they are waiting for a month to complete.Its September 8, 2019 today, eight days above then their one month commitment and it feels like I will not be having their services for another month.I am not sure about their internet services but I am damn sure their employees are careless and irresponsible.A piece of advice, dont Pay the total amount in one go.

Bad very bad no call senter

Too much internet down issues. DDon give them money for whole year ( it is cheaper as compared to monthly) but will be treated as third class citizen. They didnt even check your complaints.But No issue with downloading speed (only when it works)

They said it will take 40 working days to install after the payment and now its been 5 months still no sign of installation asked agent many times but every time he asked me to send a copy of receipt to him and did nothing. Using fiberlink on another office and it goes down on daily bases. I wonder why i am giving them one star if there could be any negative star i could give them minus 5 I hate these services.they have recived tha payment but after 3 month no installation and said contact helpline but helpline number Always Busy

Badest services in the whole world. Because they dont improve his management services and they did not reply to anyone complaint.very very bad services.

Using fiber link from 15 months in gulberg 2 Lahore ,when they are received 1 year advanced payment. Then the will not Answering any call. Now service down from 5 days & they are not answering from 5 days till. I dont have any information when they are solve the problem and start service again.

Very unresponsive, literally the worst customer service

My personal experience fiber link Internet speed good but services level zero

I want to give rate 0 but 1 is minimum.Never use Fiber links internet service.Pathetic customer service. My internet is down from last 2 weeks.My facing issues:- Worst customer support ever- Keep disconnecting- When there is red light on modem you are doomed and at their mercy to resolve the issue- if your modem charger or internal fiber get broken they will take charges from you- When wire is broken they will take 2-20 days to resolve it

The are ridiculous. We have a CIR connection. Been paying heavily. Service goes down time by time as any share connection. They committed resolution of compliments within 4 hours for corporate connection. And in reality it is 48 hours of no service and still no clue of hope.They have ZERO level of customer service. No calls are picked on their UAN or any cell number from concerned people.You will be left at sea when you are taking their services.

The customer service has a little bit issues but the speed is amazing and totally unlimited internet. And also the rate are interestingly favourable.

Help line is not workingThese guys r are not able to give me a connection now its more than 3 months i ve paid all duesBut there staff is making excusesVery bad companyAnd there is no responsible person in lahore office

Worst service ever,Applied for a new connection on 1st of Oct 2019 its been more than 4 and a half months now but the connection is not installed yet nor they are refunding my money.

Worst Internet services and they even don’t know how to deal with customers.

Disgusting service..after 2 months i cant have connections irresponsible staff members

If you value your hard earned HALAL money, then dont WASTE IT on FIBERLINK, they provide very good service for first few months but gradually there would be more frequent disconnections. pathetic service WASTE OF MONEY

Their customer support is the worst, nobody responding. Internet Services completely disconnected in Allama Iqbal Town from 7 days.

Worst possible internet service

These peoples are the worst nightmares of yours . They always gives you the headache of having bad service i have been using this internet service for about 1 year and i just ended up with them because of a clash .. i advise you not to give your hard earned money to these trashcans . They changes there policies without giving notice to other . My device was in a dead state from last 2 months and i havent used thier bandwidth and stating that i made several complains to them to make my connection up by repairing the device but all in vain after 2 months now they are demanding fees for the last 2 months .. in the end please never do believe in there mind tricks .. they are jerks jus

Poor Service, poor customer care, in (a year) 365 days you will get 300 days of internet.some times your internet stut off for 3 to 7 days and in my case 24 days.. and still dont know when will my internet start working

Even worse than ptcl.

Poor service, poor customer support, We pay the charges and they said with in 30 days we install and setup the connection. Now its almost 2 months no response from them, not even picking the calls, visit their office many times still no response.

Low Rate and best speed..... Fiberlink network

Worst ISP. Dont waste your money. You will cry that why you applied for it.

Hello guys i am a fiberlink user in lahore and i am using fiberlink internet almost 5 months. Very first i paid for yearly plan in December 2018 and i got my connection in February.After that first month internet was working perfectly and i was happy and i was saying why these people criticise fiberlink but after 1st month till today its pathetic more than PTCL . Disconnect one time or 2 time daily . Line lost issue comes every 2nd day so please my advise to you guys dont waste your money on this pathetic company. Its worst than PTCL.

WORST Service Provider in Pakistan. Non Existing Customer Care. Unreliable and pathetic

Very Bad service, two days back, a complaint is registered but no response from company side. On every call, they make only commitments that our team is coming but all were false. NOW the latest news is that they are not picking phone calls. After spending huge amount in the name of installation and service charges, Im unable to do my online job.An important advise for the person who is willing for their pathetic service, must saw reviews from every internet service providers and then decide. NOW Im thinking about ptcl once agian. Because they even listen our voice and try to help... Very disappointed

Extremely poor connectivity, and pathetic customer service. Record holding performance.The person making policies should be bashed thoroughly.

Pathetic customer support, no one picks the call.