They promised 15 business days of response time after the payment. After close to a month I contacted them, the guy would either not pick up the phone or just swear it would get installed in 24 hours. When I called after office hours and left a detailed message, the machine said, the company would get back the next business day. That call never came. Frustrated, I demanded a refund. They took almost 2 months to process that and in this day and age and ironically despite being a telecom company, instead of sending the refund pay order or cheque by courier, they asked me to take out the time to visit their office to collect the refund. Seriously?

I am one of your client in Model Town, Lahore. I lose my connection every week, and then it takes 24-48 hors to bring it up. Here is a suggestion that will keep your up time near 100%.Announce a monthly bonus for best division, region or area. Since you have all the downtime data for each region, give this award to the team that has the lowest down time. Give publicity to the winning team. I guarantee you will have the lowest possible down time in Pakistan. The bonus money will be much less than the extra business you will get. Beside then you can cut a part of your tech support team.

2 years computer cours

Location is very bad due to the roads, office is okay not too good and not too bad. They even havent putten up a board of their company it was hard to recognize if google wasnt with us.

Storm fiber head office

Awful customer service! Even after paying in advance for the service on their promise that it will be installed in 2 weeks, it took 4 weeks, countless calls and emails to get a response from them. Then, when they determined that installation is not possible due to building permit issues, they took 2 months to process the refund and that too after several emails. At the end, instead of mailing the cheque they called me over to their office to pick up the cheque in person. Terrible service! NOT recommended!

There should be payment option thru easy Paisa....

I requested a relocation for my connection and it has been almost a month that no one has even called me for the relocation or tried to explain the cause of this delay, let alone relocating my connection.I have done my best to wait, making multiple requests, following up and making unlimited calls.At this point I can definitively say that your people, the infrastructure and the company as a whole is a total failure and incompetent to fullfil my request.I would like to request a full refund for the money that I have paid Storm Fiber for connection relocation. Also, I would like to request a full waiver of the current month bill (August 2020) that was sent to me regardless of the fact that I am not even using the connection for at least 20 days now.I would like to hear back from you without any further delay.I demand refund to be processed in full or Ill be happy to dispute all payments that total to around PKR 8,000 so far.If this matter is not sorted within a reasonable time frame, Ill be happy to take matters to the relevant honorable court.I am making Pakistan Telecommunication Authority party to this email and shall request their cooperation in the matter.

Well for customers its good. But for employess not recommended place

Absolutely pathetic customer support - constantly being transferred from one dept. to another. Just being given a runaround for the past 15 days. One simple relocation request cant be processed. Highly disappointed, wouldnt recommend at all.

Their trucks block the whole road. Thats what happens when u open a commercial office in a residential area.

Pathetic after sales service, my connection is down, and after 6 days they are still not be able to commit any timeline to fix the issue.Highly not recommended.

The internet is not working called the help line they told me that they are aware their is a major issue near GULZAR e HIJRI which will be fix today. No complain number was given nor estimated time communicated.

Very cooperative and energetic environment for Working employees.

This is the 3rd breakdown of Stormfibre services in past two months. It took 6 days, then 3 and now its 3rd day and no one is responding. I have to get a Jazz device and pay Rs 2,000 per month as a back up, since June 2020. Stormfibre should refund the money for constant breakdowns, till they get their act together. Its simply pathetic to see a private sector company so unprofessional and incompetent, with total disregard to customer care.

Dear sir,I inform you I did request for a pakage of 100mbp which I didnt get from the first day there for this package of 100mbp you provided, the question of waiting for a month dosent arise.  I am attaching a screenshot of your offer of 100mbp package, which doesnt say that in order to get 100mbp I can only get on LAN port please show me. I was never informed about this by any of your sales team. I have not excepted at the time of when the installation came on 18th Sep 20 team came. I never accepted your and didnt approve. They nave give me100mbp service,  you cant treet me like this, this is very un fair practice. I not interested in any optional device and treet it cancild. Even invoice dosent give specification what it is. At home I am already using TP-LINK AD7200 Multi-BandWi-Fi Router. I am happy with this. I did show this to your installer Mr. IMRAN CHOUDHARY. He that this will not work. It non my of fault.If you treet me un fairly I will definitely think that I have some how been cheated by you company.I am not using your service. If you do not charge to 15mbp package and adjust this amount i paid. You know very well i didnt avail your 100mbp package nor you could provide me this service. This is not business like.Then close my account with immediate effect and refund my money.Best regards.Zafarullah Muhammad.1.Attached screenshot of your 100mbp offer.2. Attached AD7200 Multi-BandWi-Fi Router specification.

Its been more than 15 days i am calling them thrice (3 times) a day they have my money and no one is contacting back. daily they promise k AJ HOJAE GA, AJ HOJAE GA. helpline, mails, office visits ka koi faida nhi sb pagal bana rhy he.The Ultimate fraud! I want my money back

They have worst customer service ever. The team gives no response once you pay them. TV cable does not work. Highly unprofessional service. Internet quality is so poor. I regret my decision to take storm fibre.

Very Bad Internet Speed. No response and visit. Not replying email and blocked me Facebook too.

Good place to pay your bills

People on the reception are helpful and capable of resolving most issues on the spot. Had a good experience.

I have been billing for last 4 months and recieved connectivity for 4 days. Customer support centre is highly unprofessional and so is the technical side. I wish they rot in hell after the pain Im suffering due to them.

The road in front of it is in ruinous condition. It has no parking space/ lot. Waiting room is actually a makeshift small space with no proper sitting arrangement. Visitors could feel as if they are lowest grade employees of the company while waiting in the so-called waiting room. No access to the responsible office bearer thus denying help and support to the visitors.

Hopeless response.hopeless efforts by the service provider .how is this possible that its been 5th day .never failed to pay the bill and facing failure of internet service by storm fibre.....though claim 24 hours ..bythe way how is this possible in these pendamic days when all services businesses,s classes are taken /done online and they dont have a single person for last 5 days to visit a house in posh locality of clifton..what are they charging the higher amount double than market for??

They dont have any after sales service, worst service provider, if they keep doing like that they will loose their customers

Worst customer service i have ever experienced. almost a month ago i had done the paymet but till now no response from there side and when i call to their customer support , they just lie about the installation of internet. Such unprofessional behavior of their team.

The customer support is very bad the I was left on hold for 20 minutes and even though I have been complaining everyday for the past 10 days they haven’t fixed my net. Hands down worst ISP in Pakistan even Ptcl is better. Would not recommend at all.

Absolutely pathetic service. 13 days since i completed all prerequisites and was told 4-10 days time connection will be installed. No contact made .Further more i v been asking for a refund for past 4 days and they dont have the courtesy to even reply.When i call service center after having me wait all they can do is request forwarding. Please dont waste your time and money on this internet.

Absolutely pathetic service.Will not recomend to anyone.Totally unprofesional behaviour on phone calls and bad costumer service.Worst internet service.I requested for relocation of enternet and 12 13 days have passed and their is no response from them.

Its truly a storm like the name suggest. It would rack all your scheduled meetings or work plans with uncertain services. And its difficult to pin point one issue. If its not speed then its the wifi capability of their devices and if not that then constant interruption of connection. They rely on ad-hoc solutions or mere trouble shooting the problems without going into details of issues. Their device is pretty sensitive and youve to mold and adjust your device usage according to them and not other way round. For 2 days and counting, my service is out and Ive called to CS umpteen times with no resolution in sight still. Their team dont even have the basic decency to call you back when request for an ETA of your resolution. Because of their services I didnt go for an increased bandwidth but got ourselves an other connection from a diff provider. Fancy that!If youre looking for new DTH fiber solution, Stormfiber is not the one you should go for. There could be better choices available on the block.

Rain or no rain, if a complaint was registered on Aug 21st, today is 30th Aug, how long will it take to get the net fixed? Mediocre level provider PTCL have fixed telephone lines after tthe rains, think how many classes have students missed since Aug 21st, GET YOUR ACT TOGETHER PLEASE.

I have been trying to contact the supervisor or manger since a wee, but I have not received any response yet. StormFiber has miss committed to me many times. I have made the payment on May 29th 2020. So far the connection is not been installed after one week of waiting I was told by the sale agent that it will take one more week. I won’t recommend anyone to use their services. This company is unprofessional and doesn’t know how to treat their customer.

I have been trying to contact the Billing department from march 20 but I have not received any response yet. StormFiber has miss committed to me many times. I have made the payment on Feb 20th 2020. So far the connection is not been installed after one week i said now no need to install please give me my refund . still i did not receive any reply from company. I won’t recommend anyone to use their services. This company is unprofessional and doesn’t know how to treat their customer.

Pathetic service, no customer care, no one available to see complains, even promised couple of times to get back but after 4 days Zero response on call also on emails.Highly Dissatisfied from Storm fiber sevices.Bettet to leave now stormfiber and get any other broadband.

Good for internet.

One of the worst internet service provider I have ever used

I full filled all prerequisites to qualify to get internet connection at my residence in block 15 Gulistan-e-jauhar, paid connection fee rs 4600 on 25 May, now it has been 10 days internet connection has not yet installed despite my several phone calls to customer care and sales agent that my children on line classes are missing and existing internet provider disconnected connection, unfortunately every time same rhetoric type of response your connection will install soon. I rate this type of response from a reputable company extremely poor and substandard.. Now a days work pace is very fast, and quick but your dealing with clients needs drastic improvement.Regards

Pakistans most reliable Internet service.

Excellent speed best internet service provider company in Pakistan

I have been using Storm Fiber for over 13 months in Gulshan e Iqbal Karachi. Over the period the internet hardly went down for 15 to 30 minutes 2 or 3 times.Internet Performance: Promised upload and download all the time.Support Team: Intelligent, good listener, helpful, replies within 12 hours of every email. Special thanks to Shaheryar Awan, Mudassir Naseer, Farhan Ali. Shoaib Kamal, Asad Ghani. Good Job!Onsite installation team: Very decent guys, professional, quick but without rushing the neat and clean installation.Onsite Relocation Team: They said it will take 7 to 10 days but practically they took 4 days from the time of request. The new onsite team was even better then the first time installation team. Special thanks to Mr Azfar and Abdul Rehmans. Their internal team name: Bismillah Enterprise Team. Ask for them if you need a painless install. Good job.Keep up the Good work!

Good Internet, TV, and Telephone connection from Fiber Optic Cable.

Theyll take your money and never provide you the services. Stat away from the SCAM! Here is my experience

Suffering for the last three days as no service available. No response from helpline, no resolution, no contact, no restoration of service.

This office is situated near Jason trade center, shahra e faisal, I am using their service from more than a year, the truth is, comitted internet speed is not provided, but thanks God, didnt face TV and internet disconnection yet.

Excellent service of Internet.

I have been using storm fiber more than a year it was pretty good but for just a year, Now it is just as worst as PTCL.It automatically discount the connection and when i call the helpline all they say is sir we have fixed the problem it wont happen but it happen exactly the same after 24 hours, they never send any technician team although the customer care guy tell me that our team will be there tomorrow.Worst Experience and worst decision!!

As compared to all ISPs, Stormfiber is providing good services in Karachi. Please donot compromise on quality.

Down payment made on 24th Jan but no one has contacted till today 7th February. Pathetic service

Pathetic after sales service. Kept calling two to three times every single day for three weeks to ask for tax certificate inorder to file my tax returns but zero facilitation was provided. They keep you on hold for half an hour to transfer you to their concerned department where no one ever picks up. The portal DOES NOT provide relevant details. Heavens sake, DO YOU PEOPLE EVEN HAVE A PROPER OFFICE SET UP ???!!! Utter nonsense and hopeless customer service. Be ready to lose some business!

Initially it was good but its customer services are pathetic.. no timely response.. we are encountering connectivity issues for days now and still nothing has been done in spite of calling them on everyday basis .. would not recommend this service to anyone..

I am using stormfiber for a year now and their service is good. I have launched complain 3 times and they have responded and since 8 months no complains. Their package are expensive compared to Transworld but service is better then Transworld

Rubbish customer service they just lie to you that complaint will be resolved

Excellent services

Best Internet, TV and phone services provider with great customer services

Total Fraudsters !!!Do not install storm fibre they have the most pathetic customer care service, all they care about is initial installment fees and thats it, it has been one whole month since I have paid for the upgradation of my package no response, no team visit and on top of that they send me the bill with upgradation. If I could change I wouldnt think twice !

Excellent

The staff is extremely unprofessional and unhelpful.

Its the worst cable and internet company i have known in last 10 years..5 times their cable became faulty in just 12 months..what made it worse is that each they would take day or two to fix it..not realizing that how necessary are both these services and the whole family suffers from a 24 to 48 hrs shutdown.. such a shame for group as big as this one to have such ways of working!!

Recently i ordered a connection of storm fiber for my home before booking the order i called them to confirm if they serve in my area the sales team said yes they do so i booked my order the guy came for the payment the very day telling me so they can start the process so i payed them 6780k .. after waiting for days i received call from storm fiber for my address..i explained them after a while i was told that they dont have service at my area and the guy wad blaming me for it that i didnt told him properly ...is this the professionalism? now im asked to email them for the refund .. one disappointed customer

Its on top of kind of a hill at shahra e faisal nursury. Office location is not easy to reach. Dont know about the people over there

Stormfiber has been practicing a draconian law, charging for inefficient service and interruptions.They only look for their profit and do not care for customers loss due to interrupted service.

Seeing some negative comments, but fortunately I am satisfied till now. I hope I wont change my mind , internet is my requirement.

User friendly

Iam from CliftonInitially it was a brilliant serviceBut now it’s considered as 3rd class service of internetSo iam going to disconnect with the service, and looking for a best alternative

This is my personal experience. Im using their services since 4 months now. Theyre very laid back kind of a company, they do not take your issue seriously and only fixes it for a short period of time.Their internet is not stable and has very awful drops in speed during the peek hours, usually its not even stable to make a video call on a 30MB package so you can imagine how this service will work if you have a smaller package.Moreover, they dont respond emails and waste a lot of time on call. Their technical support is a joke since they never identified my issue and are not willing to help you.Calling them multiple times and begging them for help will never work, if their service is bad in your area there is nothing you can do about it and your installation money will be goneI feel like I have been robbed by this service provider since they cannot deliver on what they promisedOne stable internet

The best internet compant in Karachi

Pathetic speed!

Not eligible forvany rank.

Brilliant internet service, the fastest Ive experienced in Karachi. Seamless online gaming via my PS4 and the download speeds are incredible.Connection was deployed within a week with minimal hassle.

Storm fiber office

Excelent Customer Service and dilligent follow-up till the connection charges are paid. After that, you are on your own. We connected everything ourselves since StormFibers storm away and never came-back to connect any of the 03 things we paid for and they were suposed to return and connect. Their strenghts clearly line in 1). No follow-ups, 2). no single-point ownership on comittments and 3). leaving with customers TV cables. And by the way, 1). as far as the HD Box goes, only a few channels seem to be 1080p (rest seem to be lower resolution), 2). LImited HD Channel line-up and 3). the other analog TV line you get free (after paying for HD), well you gotta figure out and pay for the wiring and setup yourself etc. (that wasnt very clear from their website). Surprisingly for a media company, they are certainly behind tmes and cant even put up an App.

Its revolution in fiber optic

Quick and easy service for payments and for installations

Substandard after sales service like PTCL. I requested for restoration of telephone line and paid required payment and called help line several times ,but useless.

Brilliant speed . My connection was installed within 2 days after payment .Very much satisfied with their services

Worst after sales service, initially in 2016 the team responded promptly but these days I have been calling daily from past 10 days for device change of my updated package to no response.

Its been 3 months since ive been using their services and i must say im really satisfied. Previously i was using PTCL and was facing slow browsing and connectivity issues every now and then but after switiching to storm fiber i only encountered connectivity issue once during these 3 months. Ping is usually 3ms which is great for online gaming!

Apart from occasional drop down in speed, we have always received good internet speed. The cable service is not bad either. They offer plenty of channels and an additional set top box if youre willing to install it. Overall the charges are definitely not the lowest but my experience has been better than most of the other internet providers I have seen.

Good

Been over 2 weeks since Ive made a 10k plus payment for a new connection which was committed to be installed 4 days ago aa I write this and havent been contacted by them since. . . :/

The staff needs to be more helpful

24-48 hours to resolve connectivity issue ... are we living in dark ages? It has been more than 24 hours now and I am still waiting ...

I am a new user got three month pethatic service they hide all review on facebook and block ahythjng if you talk to tell them problem I will switch back to my old isp I was forced to try service in DHA area their customer care is clueless and have no info what so ever that what my complain is all they want is money for installation and forget then my slow browsing issue was not fixed and then the TV start to give problem.... Really really slow speed during night after 8 pm but they have no issue at end always say this

Awesome experience ! very good and outstanding installation & down and up stream service... I bought tripleplay offer and get installation with-in just 12 hours. awesome experience my business sales representative is ethasham who is too good to take all the responsibility of installation and do perform quick action and install the services.

Its ok, but some time its give trouble

Do NOT, I repeat Do NOT get Fiber Storm net cable or any other service. People have no regard for your time it money. Its been 3 days I am waiting for a tech support person to call back. I have called atleast a dozen times. My complaint number is 7028.Their people are all topi baaz. They used to call me at least 6 times day to buy their service. One of their key point was 27/7 support. What support? It is a joke.I do not recommend STORM FIBER to anyone dead or alive. Pathetic people, awful support. I give them -5/5 stars.

Worst customer care service i ever had

Worse customer support special with the commitments the make are all false today is thr 13 working day still the connection is not installed eveyday the say it will be installed to but the day never comes ... one of the agent name sana is the worse sale agent ever she is a biggest lie .... so try not to do any deals with her or els you will be stuck / get trap lile me

Turned out to be a worst nightmare for me. Installed just 10days ago and already facing problem regarding fiber wire disconnected twice. And even they come for fixing after 48 hours which is quiet worst then PTCL I think.And 10MBPs speed is just a worst speed ever experienced. Just an advertising stunt to enter into market.Never recommend it to anyone ever.I think cable net is far better than this.

You guys made me wait 7 minutes on the phone and then hung up. And I was only calling to ask coverage update in my area. Gives me a pretty good idea of your customer service, ShitStorm.

Best ISP in Pakistan. The service is upto the mark never had a problem with them even if there is a complaint they are quick to respond and resolve.

Pathetic connection and customer support service.Not recommended at all.

Speaking as a gamer and an avid netflix, youtube user. These guys have set the bar far higher than possible. If you want to experience true internet speeds and hassle free costumer services, these are the gugs for you. Top notch delivery of services, extremely professional and the product... well, try it out yourself. Left a youtube video as well. Keep rocking Storm fiber.

Worst experience to date, even worse than PTCL. Paid for the installation more than 30 days ago, the wiring was installed within 7 days but no internet for 5 weeks straight. I called numerous times DAILY, i was put on hold for as long as 15 minutes on each call because they were coordinating with the team. When i called them early in the morning, they always said sir aaj hojaege. In the evenings they said Sir ab to pteam wapas ja chuki hen apko pehle call krni chaiye thi.I finally had the store launch without the internet and hence without the security cameras connected via wifi. On the day of the launch, at 8 PM in night, their guy calls asking if they can come to connect and insisted i let them in DURING THE LAUNCH. They then came on Monday, issue was fixed finally after 5 weeks, but the the very next day, the same issue again. Red light, no internet.Bravo!

They make people fool by telling our internet is very smooth and dont disconnect but i had no internet for a month im no longer user of this internet service.

Their internet service is by far the best i have experienced, after having experienced so many isps Stormfiber is the best. No disconnectivity, not expensive and most of all they give first 3 months free to new subscribers.

I didnt use the services but hear the services are sound enough

Good

Good environment

Good this time fast response, previous experience is bad slow and dull