Make sure to bring the appointment receipt to not catch the hassles. A service fee of 500 will be again charged additionally to the online payments. Parking available in front of the building.

If you need to park your car, go at least one hour before the time, and go round and round, searching a parking lot. You may find a place sometime, behind the Vihara Maha Devi Park. As they (The VFS GLOBAL security staff) say, there is no toilet for visitors, you need to finish-up all your needs before you go to the VFS GLOBAL. If you go with someone else, they have to stay on the pavement outside the VFS GLOBAL building till you get your job done, may be 2 or 3 hours depending on the crowd entered. The officers in side the office, are user-friendly.

Staff inside are professional and helpful. Once you go in the process is very efficient and if you take everything needed the process will take a maximum of 1 hour (Talking about Visiting Visa to Aus). Scheduling and appointment is also easy through their website. Dont go early because theyll not take you in until its your appointment time.Note the following however,1. No parking, youll have to park miles away so it is advisable not to come in your own vehicle if you are driving. The area is not safe to park and leave your vehicles.2. Theyll not let anyone other than the applicant/s go inside the front gate. So if someone comes with you theyll have to wait in the pavement.3. Most annoying thing is there are no washrooms for visitors!!4. No card payments are accepted. So youll have have cash ready for all the payments.5. Youll have to take a printout of the appointment confirmation generated in their website once you compete the appointment. The security at the front gate will check this and youll not be allowed of you dont have a printed confirmation. Phone photos are not accepted :/

Why are you still closed? Lockdown is lifted in Maradana area but still no response...hotline not working and no replies to emails

Extremely poor service. In a very simple language this place is similar to a government institution in sri lanka or even worse than that.

Well maintained office.Very convenient and easy to park and locate.

All things are good but vfs contact number is working but no one pick up the callsI am trying for two days continuously I couldnt reach themFrustrating because I am waiting for my student visa from Sep 14th

Can I have proper working contact number please

Efficient service. Added additional charge of Rs.500/= other then the amount mentioned for courier service. No parking available.

Provide quality services. Bt If you get the assist of carier service to get your passport back think twice, as the carier service (aramex) doesnt provide a good service on time.

I asked VFS staff to reschedule appointment, the staff member just said I have to wait for 24 hours. However, I was able to cancel the initial appointment and schedule a new one without their help. I am expecting, the staff should able to advice the customers about the best way. The staff were followed the standard guidelines, which will not directing them to provide better service to the customers. My suggestion is that the staff should listen to the customer requirement and offer help to meet their visa requirements. Further asked any possibility to email VFS Sri Lanka one missing document, as my father did not had any email address or a smart phone with him. The only thing they told me he must have that hard copy....

This place closes by 3.00pm though it is said it’s open till 5.00pm. No way to contact them via phone. The number given is not working. If you are in a need never come on Fridays.

I missed my appointment but staff considered my humble request and accommodate myself by consulting with respective officers. They were very positive and pleasant, treated me very well and supported me to get my requirement fulfilled. What I could see from the behaviour of the staff that they get good induction of their job role and orientation and further they go through regular training. Appreciate management for that investments in your staff which deliver great results while serving in highly diversified customer base. All the very best. Thanks

I had my visa few days back from here. There is no parking space so i had to come by train. I came with my mom for my mothers visa application and i couldnt even enter the gate so i had to wait out side in the rain standing and people here out side smoking so much that i couldnt breath. I get that only the applicant can enter but there must be at least a waiting room for the person who accompanied the applicant. There isnt even a restaurant nearby. Ive never been humiliated this much in my entire life. Im extremely disappointed in the service in this place.

Very helpful staff. Attentive. Visa applying process is very easy. Take an appointment before visiting as they do not accept walk in. Charges may very as per the service required. Parking is not available in the premises.

Any one know how to contact with uk visa centre vfs telephone number please?

Please note that you need to being a printed copy of your reference number, otherwise security want let you in ( phone photos not accepted.Had to wait for 6 hours in side to do a online application, not acceptable by any standered.Some of the staff are friendly and helpful but the overall organization is poor.

Customer friendly staff at the reception. service was quick. But have to wait on the road till they let us in. If they have a waiting area for those who arrive early would be much appreciated.

Their regular service works just fine. Does not need to waste time on queues & the staff is pretty efficient too. But make sure to be on time for your appointment. I dont think the premier service is needed unless youre willing to spend few extra bucks.Enjoyed the service.

They were very helpful and cooperative in organizing my documents. They have photocopy and image services within the office which is very helpful with certain forms also provided. Parking is a problem and they do not accept card payments.

Although they suggest you to opt in to the premium service which takes one hour (Where their staff will be with you and handle all procedures until the end of the process) the standard lounge works just fine.I was so close to paying upwards of LKR 6K but decided against it. The standard lounge took me just under an hour to go through the necessary counters.Pay close attention to the screens for your number to show up.

Their service is great. But there is no vehicle parking. If you go there with a vehicle. Thats will be an issue

I requested for a British visa in Jan ‘19.Online application was duly filled spending much time. Photos were obtained as requested but on arrival at their office I found the place fairly disorganized. There was no ushering or announcements being made so applicants were left guessing at every step !I had to personally appear at the counters to announce that my appointment was at 10.30am and the time was 10.35am. I was casually given more documents to fill and separate my documents ! People had to sit and fill those documents as they don’t provide a table.The overhead TV screens were calling out number .........now where do one get one of them from ? Had to copy others to realize that it was given at a counter. Got it ! Waited and waited for the reference number to be called but it never was even at 12 noon (the appointment was for 10.30am). Had to show my displeasure to trigger those floating boys and girls (showing their ‘official status’) to action. Finally was called up at 12.30pm and it took just 5mnts to do the job !!What a thrashy ‘disservice’ to the UK and their reps the British HC in Sri Lanka. Be warned and do not expect much

Awful seats. All of the seats inside & out side which will make you sit here for hours are made out of metal and make you slip out in minutes. Best for train stations but not for a place like this. Although there’s a appointment time they never take you in for that particular time frame. They will not call you unless you go and confront them. It’s most of the time first come first basis.Passport collection is at 11:00 which I do not know why. Where as they can start issuing it at 9 it self since a lot of people visit here from far away. Getting collected by 11 is half of the day is gone.UK visa need not have a photograph. Even if you do not have there is a small studio sorta thing which you can do everything.

Had a lovely time at VFS Global yesterday. Much better than my last time, which was horrible. All the staff was extremely polite. Had a lovely girl who did my document. Overall much improved. I am impressed!!! Keepup the good work.

Do not expect to enter without a prior appointment which is quite impossible given that they rarely pick up ! You can find a massive queue every working day and the earlier you go the better it is. Helpful security personnel and location easy to find off borella junction!

Employees are very friendly and helpful. Everything is well managed to get your work done with minimum time. However you might run into some problems if you are a non English speaker.Make sure you bring printouts of the appointment and biometric letters, because printouts around that place is crazy expensive.

Extremely poor service.

Go with an appointment. Although it tempts to think walk in appointees would be served faster after paying 6000 odd rupees, its the other way.Has to be in the queue which ever the social strata you are from. Processing speed is much slower for walk in appointees. Therefore plan trip way ahead. Book an appointment. Get the job done.

Helpful and friendly staff.If come prepared and organised with all supporting documents and copies, theres no reason to pay that extra fee.

I need to know for australian visa in this quarantine time how we can apply...any news that reopen.please give me a feedback as soon as possible.thank youyou

Called them to check why my Father’s biometric result haven’t been submitted to the immigration department even after 3 weeks. I’ve selected Sinhala language to speak but they said they don’t have anyone who speaks Sinhala on that day. What the heck is wrong with these people. Isn’t this Sri Lanka?? How come they don’t speak our Mother language?? Not happy with their service at all !

When arrive ontime can get the job done easily without wasting time and more concern about customers...

If the required documents are brought in the requested order, the application will be scrutinised quickly. The service is really fast with understanding and patient people at the counters

Helpful staff. But do not go early for appointments, there is no waiting area. So best if you go max 10 minutes before your appointment time.

Walk in submission (3 May 19) was reasonably good, efficient and well organised process. Perhaps the biometrics took a little longer to be called in, otherwise end-to-end could have finished in less than 1 - 1/2 hours.Waiting outside the premises in a line (almost in the sun/rain/humid is not the best, could be improved. Previous location at Access building was better in that respect.More importantly, visa decision time of 15 working days is way too long - given that passport is too struck for that period. Of course, this is perhaps very little to do with VFS Global UK something to work on.

I submitted my and daughters applications on 17th Dec. Ref.AUV-LK 01-230786 X and AUV-LK 01-230787 X. Kindly let me know the present situation.thanks

Good Service. Staff if pleasant. Ready to help and I saw staff assisting in Sinhalese, English and Tamil. Make sure all documents are ready, it will be easy.However theres a lot of processing time where you have to sit and wait for a while to goto the next counter. So be ready.

Be careful, the staff may encourage one to take the premium service package, but thats and additional 5K, and of no use. One has to spend the same amount of time as on the normal service and absolutely no special service offered, even if you are with an infant. And appointments given online mean nothing, hence you have to stand (sit) in the queue. This is the problem with Sri Lanka, punctuality means nothing and absolutely no regard ”customers time schedule.

I dont know what is taught to you guys .not checking the documents properly all thrown back and finally visa get rejected and not allowing he consultant to go in for the submission time to help the client no proper service and talkingNo proper response on phone taking money if delay to come and all telling that we are Strick. Its Strick to take money not the service .I am telling its hopeless of wasting money to this people as they are not servicing the pax. Even embasy wont do like this the way you guys doing to people

Friendly & very helpful staff, professionals in handling documentation. Great service well done.

Clean and quick service. I cant complain about anything. Make sure that make an appointment before you visit.

Well organized placeI went with out an appointment sent about 2 hours there for the full process. If you go without a appointment I recommend going in morning as early as possible. If it is not urgent you can always get an appointment from their website. Security person was little annoying. Once you get in the building staff is great.

Service quality at average, need to improve. Anyway you can get the work done

Paid for the 5 day priority service for my UK tier 4 visa... Its been 5 working days, havent heard back yet, and basically Ive been robbed. Nice1:-)

Friendly staff and quick service! Remarkable!Thank you!

They will trick you to pay for various additional services they provide. Even the website doesnt give a complete description about those additional services. They will directly ask whether you need this service without a detailed description.Very much money oriented place. Know everything you need to do before going inside this place.

Easy process. Applied for UK and Schengen visa through them.Fill in your application online and make an appointment online.Make sure you have all the documents needed (its on the VFS site depending on where your going). If you dont have all the required docs there is a chance you have to go back and get it and come another day.

Mostly a scam to rob us of our money. Theres no guarantee of services. And they dont take responsibility when things go wrong on their end. They sell mostly meaningless extra services. DO NOT BUY THEM!

Good service.but, they force people for give extra money LKR 5,500/- to make fast then process. Even you give or not process goes as same and its not slow. So recomonding the place and advice people not to spend excess money for anything.

Friendly and supportive staff theyll assist you throughout the process

People in the center are really helpfull. But the guy I talk on the helpline was utterly rude guy. Looks like he talked with an Indian accent. You guys need to think about the customer satisfaction in helpline too

The location of vfs is ideal. Its just less than a kilometer from Maradana rail station. The staff is good. The security staff is also good but some of them are over-reacting. The old gentlemen who is doing the photocopy and photography is doing an exceptional job. Only thing is missing inside is a place to get a print out. This never happened before but last time when i went in at 12pm and was there till 5pm. We thought at the time it was great if they have a snack bar inside.

Had the worst experience in my life ,very unprofessional security personnel. They dont allow bags in nor do they have any place to accommodate outside nor do they inform you in your appointment letter of such a thing, so best bring only a folder file , , made this complain to a so called manager she acted in a very incompetent manner. they should train their staff on proper etiquette when servicing customers.

One of the worst places to attend VFS UK application centre in general its a failure for me. They dont bother about the applicants. Specially there system is a mess earlier we used to attend for appointment very easily now they have made it so complicated and people tend to make a payment of rs. 7000 if there is no booked appointment which is one of the biggest scam for me. I hope they resolve this pretty soon.

Could be so much better. The appointment times alotted is just a number. Time does not exist in there..... be ready to spend a whole day irrespective of the appointment time given!

Passing the security is like going to the presidential palace. No place to wait outside and no seats. Had to stand in the sun till the appointment time. Security is rude. The staff inside the office is better and helpful. Im not sure why the same can be done with the security and arrangements outside the office. After all we pay additionally for their service

I did walking appointment for bio metrics and did under one hour. But went there early morning. Good staff only thing is there should be a place to people for wait. If it rains and there are big line you are in trouble

No parking areat .if you have appointment but you have to stay here more than 1 hr .dont accompany some one.because of they dont have waiting area.they have to stay outside outside mean on the road . .security guyz thinking they are owners of this..this is like government office .

Internal staff is very efficient. But the security at the gate and internally are not very professional and show an unreasonable annoyed attitude towards visitors.

Is it open now?

Parking our car was very difficult and we were forced to park in a no parking area. Our appointment was at 10.30 AM. However we were called to submit our documentation at 12.30AM. Two hour delay. The VFS staff were very courteous and efficient, and our submission (three adults) was completed within half hour. Thank you

Its a nice place, things are done systematically and perfectly. One can have a peace of mind when you are there. They can even return the passport and other related original documents back to your home or office by courier. If you go through standard submission process you have to pay for the courier. If you go through premium submission the courier is free. If you dont like courier service one can go to their office physically and collect it. If you have benefited from this review and you like it, please click the like button below.

Used to be good, but service has degraded now. Staff is not that friendly and they have ridiculous policy of now allowing calls to make inside or no bags are kept. So visitors either shud come without bags or arrange a place to keep them while you are inside.

Very helpful staff and great service. Well managed waiting queue. All of the services provide by VFS Global is pretty good.

No parking available. No proper waiting area for people who are visiting the place. Security people act like magesty. Just a bunch of programmed monkeys working there. No support or guidance for people who are visiting there for the first time. And the other thing, you cant take guns inside. Good thing I didnt bring my gun. Kind of a silly place.

Staff attitude is wonderful. They are really helpful.I would suggest if you could place some chairs outside so that people do not stand in the road in front of VFS

I have applied for 5-day priority service and purchased the gold premium package (which has promised SMS updates and so many other services) from them.Now it is been seven days, and didnt receive a single update about where my passport is.Their phone number is not working and the email address is not working.When I sent an email (to the only email I could find on the internet), it gives an automatic reply asking me to visit a link, which doesnt even exist.

Its pretty well organized and quick service. Staff is very helpful in directing where people should go etc.However, they do need to fix their lighting. Most of the lights were flashing and about to die off, which makes it very difficult for customers to read and fill documents.Its a hassle that the place doesnt have parking. Considering that they do charge a significant amount as service charge for be great if they did include parking. Even paid parking would be a nice to have.The cash only policy is also a hassle.

The place dont have any kind of parking nor it has a placed to be seated while you wait for your appointment. You will have to stand in a queue while your appointment comes up.Went there with my mom. She is 64 and they didnt let me even go through the gate to help her. She could barely walk but still they said its their policy only the applicant can go inside. So if you are accompanying an elderly person be ready for this.Also they provide minimum support for the elderly people who has difficulty in communication in English. Specially if the only language the person speak is Sinhala be extra careful. If you speak Tamil then there are lot of people you can get help. But if you speak Sinhala you wont get much help.There are no official that you can talk about this kind of situations. Everything in the outside is controlled by the security guard. And they seems to bend all their rules for some people, probably because of some bribe.Also dont fall in to their so called VIP service its five times higher than the normal service, the only extra thing you would get is a cup of coffee.

Unnecessary delays, no where near Australian immigration motto of people our Business, vfs is expected to serve.

The staff is really friendly and they will guide you throughout your visa process. Be there on time. If you arrive early still they might take you in. Parking is not available all the time as they dont have a sppecific parking. Be aware of that.

Very Unprofessional, no System in Place. Hope this company close down, so our visa dont get messed up.

I paid additional 13,000 LKR and applied for UK visa as a priority customer. Today, I went to collect my passport. See the queue. I was in the middle.

A centre handling the application for visas to Great Britain and Australia to be send to respective high commissions for processing. Very kind and helpful officers handle all related matters at the centre.

No friendly staff all acting like immigration officers

Service was excellent. Friendly and courteous staff members

Was assisted by Madonna at the passport collection counter. She was calm, composed and provided exceptional service. Would love to see more representative like her.

Great .. kindly staffs &: Services

Much better than VFS europe visa centre at borella who are very arrogant n impolite and let down customers

I am finding diffult to attached scanned documents in to the Sri Lankan web site, tried many times. Any advice?

Have to be at the gate on time & they only take you in at your booked time only, can’t get in before that . No parking space so have to park on the road.

For u r documentary s thr is place front of the ambassy

People in here are so kind. Nice and quick service place

Very badly organized. I got an appointment at 12.30 pm and after waiting for one and half hour later standing in a line under hot sun. They started taking in 1.00pm appointments. Really Disappointed about how organized is this place. The counter person whom name is Mary Madona was super rude to us. The worst experience ever!!!

Although they get your things done. They are extremely strict about who gets inside the office. You cant go in without online appointment reservation. Whatever your need may be make an appointment online and print that out before coming otherwise youll never get past the main gate.And even though i had an appointment, just to give biometric i have waited for four hours until my ticket get called. So be prepared for long waits.

A place frequently gathering large crowd everyday.But their processors for Business is not stable and not adaquete.Considerably disturbing to Public who are paying to them.No required respect to Customers. Can experience management failures and they can not run continually.

Great customer service! Glad if they can provide some space for Kids

Walk in appointments have to queue outside in the Colombo heat and its terrible. I had a bad first impression as they told me I cant take my bag in and the website said no such detail.When I finally got in, the service was quick and everyone was nice and hospitable. Great service, my bad experence probably was becusae of the busy nature after the terbulant state of the nation.

I went to there for my biometric test. Staff was good. They guided me had great time. Well organized.

Came early for appointment time..still have to wait 1 hour more inaide... Unless im happy to pay double the fee for VIP lounge. Sri Lanka..truly Asia

One of the worst places to go. Poorly organized process. Need to spend more time in waiting is daunting. Even only for the biometrics you have to wait 2-3 hours.Seeing people waiting outside the premises in a line (in the sun/rain) is painful .One good thing is having helpful staff who can speak in English, Sinhala and Tamil

Good service. One of the best VFS office I have seen. Friendly staff and good environment.

Peace full place beautiful very cool consultant staff...

Australia,UK visa apply karana aya Gate eken ethulata (Gate eka security guard gen ahanda- Gate ekata chain ekak daala thiyenne- lock karala ne )Tikak dura gihilla dakunata entrance thiyenawa. Entrance eke Security Guard ta kiyala enter wenne Visa office eka ethule security check point ekata .Phones, coins , purses n all the metal things and bags tray ekaka thiyala Metal Detector Machine eka haraha enter wela ,tray eke phones purses bags aragena office reception/reservation ekata yanawa. Reception eken dena application eka fill karala dunnahama apita lebenawa Appointment Number. Ethanin api yanawa main office ekata.Main office eke thiyena tv screen 2 ape appointment no. ekath ekka Counter no. display wenakan innawa. At first application,passport baaradena counter,then payment counter-then biometric collecting room( tv screen eke display wena time thunakadi).My appointment time eka 1.30pm. Visa office ekata giye 12pm. biometric gannakota 1.30pm.Processing time 1hrs 30 mins(12pm -1.30pm)

One of the worst places who cant schedule and organise a simple task...if possible look for alternatives..No proper seating or facilities...wonder why Aus and UK consulates consider this miserable place for Visa processing

I went to apply for UK Visa. The officer received and processed my document at the VFS had no sense at all as how the document should be kept in a manner that is easy for any official in the embassy to review them. She took all the supportive documents, did not even check for any accuracy, did not even worry about the ordering of the documents -- just put them into a parcel said all is good. Very strange !!

I visited this place staff members are friendly and bit time consuming, anyway I got a pleasant experience !

Opens on time, every operation happens in a well organized manner, so no delays. You are not allowed to pay using credit or debit cards, so make sure you have enough money in cash for your payments. No parking facilities. It is good if you can catch a taxi to reach here.

I spent three hours at the VFS Visa Centre to lodge my application for the UK Visa. This was although I had a prior appointment. However the accommodation inside is comfortable. The scrutinising of the documents is done initially and it takes a while. Take A4 size copies of all documents to be submitted including two copies each of the biometrics page and alterations and observations pages of the current passport. The copies must all be upright. I took all the originals but the staff did not look at the originals. Any photocopies can be taken at VFS Centre upon payment. The srutinising of the documents is followed by the scanning of the documents which also takes time. A fee of about Rs 3960 was levied for scanning documents, Immigration and SMS service etc., The fee has to be paid to the cashier following the scanning of the documents. Finally the biometrics have to be done. It is easy to fill the visa application online but it takes a couple of hours to do so. I had problems in obtaining an appointment online. It was resolved only when I used a gmail address. The visa processing time is 15 working days. I did a covering letter but it was returned to me as it was considered not necessary. It is better to park on Deans Road and walk or take a trishaw to VFS. It is hard to find parking on Arnold Ratnayake Mawatha,