Ive never seen such a quirky store like this! It has all the gear you need, plus amazing bikes for rent! Our salesman was so nice and was able to easily fit me with the correct bike! They have easy access to the rest of the presidia and you can bike from here to the Golden Gate Bridge. I will definitely be back!

Its good service and fast service for help. Best and Too many things for camp, backpacking, tents and more. You will enjoy your time. I love it. NenaH

Can’t get in your store because of your ridiculous covid rules.

Matt is the best.... went twice to price out the hiking boots. Both occasions he was very, very patient and knowledgeable about the product. He is very easy to talk to. We finally went with REI for our hiking boots and would highly recommend to go there. Theres a high volume of hiking boots to choose from. Great service all together.

Great selection here, lots of parking, and very friendly efficient staff. I recommend coming here if you want good service and a variety of outdoor great to choose from

An REI employee in the shoe section did just an absolute job of helping me find hiking boots. He was very knowledgeable and kind and the pair he helped me find are perfect for me.

If you need any climbing equipment; talk to Ed at the Arcadia REI!!! Im new to climbing and I came in with my list and he put it all together quick and was totally encouraging and helpful! Thank you Ed, Ill be back again for sure!

Great first time experience. Everyone was very courteous. I ordered a bike and stopped by to pick it up. It was shipped to the Arcadia store and assembled with 3 days. Great service considering pandemic and all.

Went to pick up an online order, there were plenty of nice, friendly employees that helped us quickly and efficiently! Thanks!

REI a candy store for outdoor enthusiasts. Love this place!!!

Brilliant!! Safe and Customer friendly. Way to go.

Says nice to ship at REI. The staff is always helpful and knowledgeable. The pricing can be hit or miss but its nice to have a local shop to touch and feel instead of buying everything online

Store is clean, organized, but the customer service is a little slow. Overall still employees were helpful.

They have a great selection of things and the staff is so knowledgeable! So glad I came here to get my hiking and camping gear!

Getting my snowboard waxed and edged up before I go to mammoth. They got it all

Due the social distancing, the place looks a lot roomier.

Theres only place I buy tents, boots, water shoes, hiking and backpacking gear and clothing. REI is the place because of the variety and extremely knowledgeable staff. Currently, they only allow 40 people in the store so prepare to wait for entry (also, no cash payments).

As always Best Customer Service...

This is a great place to get everything you need, they staff is very helpful and know where everything is at. They have a great return policy so if you accidentally get the wrong thing you can quickly get the right item.

Came in with blisters and ill-fitting boots and left with not only boots that felt great, but an invigorated spirit for the outdoors thanks to the time and patience of a knowledgable and friendly employee, Jim in footwear. Jim was juggling and assisting probably five different customers but he found time to assist in my fitting for new hiking boots. And he didn’t just measure the size of my foot like your everyday employee. This hero of the outdoors took the time to try various fitting tests, explain proper lacing and wear technique, and even gave me a biology lesson in foot structure. The man knew it all. He’s one of the finest employees I’ve ever met and it was an honor to shake the hand of someone who not only has a passion for the outdoors, but clearly a passion to teach and help others enjoy nature to the fullest. See you out there, Jim.

The best place to get all my gear for my next adventure.

Friendly staff，awesome customer service，great parking，and a huge range selection of outdoor/hiking/biking products.

Great place for all your outdoor needs

Long line to get in. Long line to get fitted for shoes. No line to check out. Store unbelievably busy.

Love shopping there. Always have sales people to help guide you to make the right choices.

One of my favorite places!

Got a clava mask for my work

Great place, helpful staff.

This place is the best. If you want service service shop here.

Best customer service

Always so pleasant

Gentleman at the shoe section was very helpful and informative.

Best customer service. Hands down!

Great help and advice especially from edd grate advice and energy

Very pleased with the service..

Great customer service

So grateful that REI is open for in store shopping!

Always a pleasure to shop at REI.

My favorite store. High quality outdoor gear. Expert staff to help you buy the right equipment. Ive been a member for years. Nice discounts and benefits as a member. They also have classes which I have taken many. I highly recommend REI.

Liar shop, they put a lot of regular-priced products together with specials, everyone must check the price on the receipt, and will not go again in the future

Always find something that I dont need but got to have....

Excellent customer service.

REI stores have like minded staff in a peaceful environment. It is a Trader Joes for clothes, and so much more good stuff. The price is based on the life span and quality of the products. 10x better than half priced look-a-like.

Great experience as was expected...

Friendly and knowledgeable staff. Good parking. Pricey though. However, you get what you pay for; the staff knows the product really well and is very helpful. Still it would be nice if they had more budget-friendly stuff.

Very large selection of outdoor gear and super friendly and knowledgeable staff. I went there for running jacket as well as trail running shoes, both staff were able to help me and tell me pros and cons as well as specs of each gear since I couldn’t make up my mind. I understand that the prices are a bit high in REI, but for the level of service I was getting, I say I’d gladly pay the extra money! Will go again in the future.

Great yeti supply

Already so many people enjoying this place. Ive got a first ever windbreaker today. Best selections around area

Went in looking for a hiking pole and a sleeping pad for an upcoming hike, and Jeff saved me from buying a $180 pole that I didn’t need! He was very knowledgeable and helpful. Had a great experience, the staff was very friendly and kind.

Wonderful place to explore. Stuff is pricey though make sure you have your pocket book. Quality of stuff is good so in the end its worth it.

Some of the best customer service of any business Ive been to with very knowledgeable staff.

Excellent spots good store.

Best service ever every employee helped me out in every way possible. 10/10 could have gone into debt and spent thousands but self control you know

We came into the store for my daughter to get info on a travel backpack for a trip to Costa Rica in March. I ask Gary to assist us and boy he was so helpful and knowledgeable with more than just a backpack. He helped us make our final decision to buy rustpack 65. He also recommended to become a member with all the perks so i signed up. He helped us out for about 1 hour and even made his services available when i come back for more items. I really want to acknowledge him of his services and his knowledge. Thank you so much an we will be coming back and referring this store to many others wanting outdoors supplies.

Had a great experience, staff was able to answer all my questions. The Benchmade knife I got is excellent and made here in the USA. Which was exactly what I was looking for. Checkout went like a breeze

I loved this store. The helps you to get the right item and their opinion is professional. They are able to share with me the difference between two similar item and the best use of it. It is the go to store for my spot equipment.

Very clean store with friendly and helpful staff. If youre wandering around chances are one of them will ask you if you need help but they arent pushy. Theyre pretty informative if you need help picking out gear or shoes. There are plenty of supplies all around for different types of outdoor activities except fishing. Pretty limited in that area. 4 stars only because its expensive. Most things are gonna be cheaper on Amazon but its a good place to go if you need something now.

Always a good experience. I found the things I was looking for and then some. Cashier was helpful and friendly. Girl scout cookies being sold outside too, nuff said

I opened a new rei credit card and received 100 dollar gift card. So i bought new keen shoes for walks in summer. A success. Very comfortable and cool for summer

High quality and easy returns. Very helpful.staff. a great place for adventure gear advice.A smaller store, good selection of bike/snow/clothing/camping gear. Some climbing gear.Medium adult shoe selection.Very few kids shoe choices.

This location has super-friendly store associates and a solid selection of items. The associates are always willing to help me out - whether its locating an item, explaining how to use something, or suggesting the best product to fit my needs. Occasionally, the lines get long, but thats usually due to good sales taking place.

Great customer service. Needed a backpack and REI spent a lot of time explaining pros and cons of each backpack. Even had me put it on with weights added. So glad I went into the store. This is my first backpack and first visit to REI. Will be back. Thanks again to the young man who helped me.

This location doesnt sell snowboarding equipment. No snowboards, bindings, helmets, boots, gloves

VERY helpful staff, good prices overall. Just wish they had more selection.

REI has quality outdoor products for every season. I can always depend on the sales staff to make recommendations for the appropriate gear to fit my needs and udget.

The REI staff at this place is fantastic. They are super helpful and guided me on a day backpack that I was shopping for in preparation of my upcoming Costa Rica trip, which has since passed.It was wonderful to speak with like-minded outdoor enthusiasts such as REI staff who are passionate about the field they are in. Ive been coming here for years and its always a pleasure.

REI is a seriously cool business. Their focus on customer service and knowledgeable employees makes every shopping experience there a delight. They always have what Im looking for and can help me find what I need. The prices are sort of high, but with a membership they become a lot lower. Also, the fact that it is a co-op where the executives have a fiduciary responsibility to customers rather than shareholders makes it a more ethical company to support in my book.

Great, knowledgeable staff and all the stuff to make your outdoor experience a memorable one.

I love REI and I recommend them 100%. They are a little pricey but they stand behind their products and are extremely helpful. I once returned a pair of hiking boots after months of use because it took me that long to discover I hag the wrong size. They took them with a smile and helped me find better- fitting hiking boots.

This is my favourite REI in the area. Its smaller than the huge new Burbank location but as a result its less crazy busy and the staff are friendlier. Convenient for the highway and plenty of parking.

This location is my favorite REI. Its close to the foothills so I can stock up on anything I need before my hike. Friendly, knowledgeable people too.And... they sell the Adventure Pass here!(Adventure Pass is needed when parking in fee designed locations in the mountains. Theyre $5 for the day or $30 for the year)

Best outdoor gear store with very knowledgeable staff

Excellent customer service. You can order online and pick up your order at the store. A short walk from the Gold Line station (Arcadia Station)

Awesome customer service and a nice variety of brands and hobbies to shop for. Definitely recommend the Arcadia location. If youre in need of bike service and hardware advice, ask Brian!

Great service. I highly recommend purchasing the lifetime membership for $20. It paid for itself after one purchase. The employees are very helpful and are able to answer any questions you have.

Love this store. All of my outdoor needs are covered here. Very helpful staff.

If you want top-notch service, higher end gear, great return policy then this is the place. The prices are competitive on the quality of gear that they sell, but dont compare with Dicks, Big 5 and the like. Its apples and oranges on the quality of gear.

Best place

Had everything I needed and, there were several helpful employees whom actually had product knowledge

Good selection of shoes. Very helpful staff. Gave us plenty of information on how to get the perfect hiking shoe. A+ :)

This place is like a toy store for those that love the outdoors. Its like being a kid all over again and being trapped inside a candy store. If you think you can come here to browse or buy one item youre wrong. Helpful and Friendly bunch of employees are around every corner to offer advice and answer questions.

REI is the place to go when looking for outdoor equipment (hiking, camping, biking, most outdoors sports, etc.). Employees are usually friendly and knowledgeable about products and activities, although usually trying to persuade you to sign up for a membership which can be potentially off-putting. If you enjoy, need or are able to purchase a lot of items here, having a membership (to get that annual dividend!) or the REI credit card could be beneficial to you.

Very helpful. Always a fun, interesting store.

Quality goods top and bottom ! I would not buy their name brand products, it is simply not appealing to me. Helpful and friendly staff :)

Smaller store but dont let that dissuade you. Staff is very excellent, knowledgeable and professional. They can help with all your outdoor needs. Special cudos to Jeff in camping and backpacks!

ReallyExpensiveItemsBut. Good equality and awesome return policy.

Lots of selection. The products are pricey but good quality. The employees are helpful and saved me about $25 through discounts I didnt know I had.

Great for all your outdoor needs great customer service. Only downside... Prices full msrp until sales start but even then the other internet stores will always be a step ahead unless you like to try and return things frequently.

Bought same shoe, 2 different sizes online. Brought them to store for help on what size I should keep. Jim helped me with: lacing them, go over how hiking shoes should fit, what happens to your foot as you hike etc. Very helpful & better than walking around in your living room trying to figure out on your own!

I have shopped at REI for the last 20 years. This is the first time I went to return something and was met with suspicion and a less than friendly attitude by the guy working in the bicycle section.

This place is amazing. Great service from friendly knowledgeable staff. Worth the trip and the money.If you need hiking shoes or boots, you must go to REI.

This was my first visit to any REI. Patrick working the shoe area was simply amazing. Didnt stop smiling the 30 min we were there. Very knowledgeable on which shoes were good for our needs. Matt the cashier (i think thats his name.. long blonde hair) was super easy going. He explained their refund/exchange policy. Took as much time as was needed to help answer our questions. I would definitely recommend this REI to friends/family/coworkers.

Nice big REI with good service for the most part. I was buying new hiking shoes and the girl was friendly. But when she was helping another customer she gave more in-depth advice. I eavesdropped and it actually changed the size of the shoe I was getting. I verified with another associate. But they definitely push the REI membership on you if you arent a member.

Helpful staff, great selection. A bit pricy, but quality products.

EXCELLENT AMBIENT .... QUALITY PRODUCTS ... GOOD DEALS ..

Great for all you dirtbags out there

For any outdoor junkie, this is your spot. Or for those who arent too familiar but want to be, then theres great people here that are willing to help and explain anything. I really enjoy going during their 20% off member special period, they have these a few times a year. They also have garage sales of returned gear where you can really grab a deal since most stuff is barely used and its seriously makes down. You gotta be a member to go though, but it only cost $20 for lifetime membership. Not bad if you ask me.

Need outdoor equipment that is professional grade? Need professional level outdoors experts that know the equipment and local area? If so, then look no further!! REI has what you need and training on how to use it proficiently. Cheap...no cheap stuff here! Only real rugged outdoors items from mid-range and up. Why get stuck in the great outdoors with cheap gear that breaks? Go to REI for the best gear WITH a no hassle return for any reason policy. Also, costs $20 for a lifetime membership and you receive 10% refund yearly for all purchases.

Yeah well if you do outdoors like we do then REI is the place to go for any backpacking or outdoor gear. The have some good seminars and other events that are community based. They staff the store with good knowledgeable people who generally want to help you get out the most of whatever youre looking to purchase.

It was awesome. Join the rewards club and get a check at the end of the year. 10% back on all purchases. The have great items and super reasonable prices! !