We have been patients at this hospital and their clinics for more than 30 years. Something has changed. Since the new Michigan Medicine sign went up and University of Michigan Hospital sign came down, things have changed significantly.From diminished staff to 20 minute plus wait to just make an appointment it is obvious that cuts have been made that compromise the integrity of this institution. VERY SAD.Right down to getting a warm blanket, even the blanket warmers have been turned down. The blankets are barely even warm!! Sounds trivial? It seems to represent many many changes that aren’t patient friendly. I’m sure all in the name of saving money. The comfort and safety of the patients suffer.

The cafeteria is located on the second floor of the hospital. It has a good menu with a lot of variety from what to chose. After a healthy salad, I had a tea with chocolate cookies that were delicious.

Dr. Lilias Maguire saved my life. I will never forget her.Unfortunately, she had to save my life because John Charles Byrn botched two surgeries so badly I needed emergency operations. Unfortunately, Ill never forget him either.So, theres good and bad. May the odds be in your favor ..

Mott’s is the best!

Neurologists and Neurosurgeone are the best! Nurses too. They saved my lif and took utmost care of me. You get the best service here. Even the ENT and Eye department are amazing. Ever grateful for all the services and support. Hoping to see my surgeon in person whenever possible, havent been able to see him because of the covid restrictions. They have always been very responsive to all my queries. The video visits are also very good. I would recommend to select this Hospital.

A very good hospital for the Joplin area and I heard a lot of good stories about them in the tornado aftermath. Their building was completely has been rebuilt from the ground up after being demolished in 2013. The new version looks fancy and beautiful.

So all in all I had a great experience and I will definitely be back. Everyone was friendly even the receptionist and the nurse. The clinic also looked and FELT nice and sanitized and clean!!!

Very poor performance on providing the flu vaccine. I am shocked as they used to be outstanding and it was easy to get the vaccine. Frustrating is their online published instructions are untrue. For example it cites that the vaccine is available in Northville. Fact is neither U of M Northville facility conduct a flu clinic. It simply is not available after consuming 5 hrs of my time resding, drivingetc.

We had an appointment on floor b1 reception e and the signage off the elevator did not have a reception area e on it. The walk from the parking structure to floor b1 reception e is about as far as you can walk at the University of Michigan. They should have an adore accessible to the public closer to reception e for b1. Thats not the only area people who are bringing handicap people across from the parking structure are not always well themselves. Also the all the doors at the U of M need to be handicapped accessible because when you try to open a door and push someone through in a wheelchair and the doors closes on you it hurts the patient and the chair and the person pushing the patient in the chair because the door continues to hit you as you walk by. this is the U of M theyre one of the greatest hospitals around but they cant afford handicap buttons in order for handicap people and their loved ones to get through the doors which are as heavy as they come. Also during the covet 19 epidemic people do not wish and have not been advised to touch door handles like we used to.

I would give negative stars if i could!! Only come here if you want to die! They wont care for patients. It is far more important to play games on their phones. Dont let your family come here. They will be kept like a prisoner with no food or water and starved to death. #time to sleak to the family attorney again. Oh, and one more thing, if youre the patient, expect your family members to treated like dirty peasants!!

I was thankful for the information and the excellent treatment. I would definitely go again and highly recommend them.

My husband was diagnosed with brain cancer. I’ve called twice to arrange for an appointment to get a second opinion. It’s been over a week and have yet to receive a return call from the coordinator. I am extremely disappointed. I hope no one else has to experience this lack of empathy and consideration at such an awful time.

I had a terrible kidney infection and both ER and short term stay were really fantastic. I was nervous going in as its really hard to find good care and these people made me feel so much better. I was at Beaumont prior and there was no protection for those of us without COVID19. Here they did a phenomenal job keeping it clean and keeping those positive in their own section of the hospital. Thank you so much you guys are doing Gods work.

Dr sutton ....an amazing doctor..doctor rothenberg fory foot amazing...all there people staff hospital amazing from Beaumont..and or little doctors..like Dr satar ...says go vegan..Dr sutton open vein...chop chop Fong took toe bones out of foot Dr rothenberg gave medicine on another toe same situation healsfine

I took my husband recently to the ER due to COVID-19 infection,the nurse in the reception was very rude she yelled at me to go stay in the street.I understand very well the situation with COVID patients but they should ask people in more respectful way!! COVID 19 still human and those are love once.When my husband moved to his room,they kept him without food because he is a COVID patient I ended ordering him food from home!! its really sad

The type of healthcare workers they have... lack compassion and empathy, clearly (see Micah photo)

I’m very disappointed with U of M not bathing a patient and then discharging the person. That’s unacceptable..saying this is sure a great hospital

Doctors are very thorough. They had a very empty waiting room except one patient. Excellent hospital.

Best hospital ever!!! My mom was having extreme pains for months. we took her to Beaumont and st.marys both of which couldnt figure out what was wrong. Multiple times she had to be admitted for the pains she was having an nothing. Than one day it was so bad that she looked like she was on the brink of death probably another day would of been. we take her to u of m an instantly they diagnosed the problem. She just had a surgery today an is in recovery. I dont know if anyone from the hospital looks at these but if you do i want to say thank you so very much!! You guys saved my moms life! I am forever grateful thank you so much!

Superior service and professional care. I suffered a concussion and the UofM ER provided the care and kindness I needed. I have recovered nicley thanks to the guidance, support and care of the PROS at U of M hospital!! Thanks!!!

St Joes almost killed me trying to guess what was wrong with me and run up my insurance bill over the course of a year. One appointment at UofM and I had a diagnosis the cause of my illness and a treatment plan so this is the only hospital I will ever go to

Everyone from the Doctors, Nurses, and Technical staff are working towards a better future for all of the patients

Gale/Gail from medical records said she would provide access to my medical records, vaccination records and immunization records, but she never did. Very unprofessional, unethical and lazy.

The worst customer service experienced from dealing with arrogant orthopedic surgeon to not being able to schedule an urgent appointment for over 2 days now. Going into this hospital for an appointment is like going to the DMV. You are not regarded as a human being, but just another number. I plan to avoid this hospital like the plague in the future.

I would not recommend this hospital to anyone unless they just want to be another number in the system because these people do not care about you. My dad was admitted to this hospital 3 weeks ago and stayed there for 6 days and never seen a doctor for his spinal stenosis and bad hip socket. He is back home in extreme pain and still has not heard from a doctor to discuss his condition! I understand Covid has backed everthing up but for Gods Sake this was an emergency and not some elective procedure. He cannot even roll on his side without agonizing pain. This kind of complete disregard for human suffering is unaccceptable. The hospital got its money from him for being in the for a week and now they could care less. Stay far away from this Hospital!!!!

On April 20th 2019 I went in to have my baby... it was a terrible experience. I wanted to labor in water, and I gave that request months prior to and was told that if it was available I would get the room, I was told that the room wasn’t available and my mom being the inquisitive person that she is, walked through the floor and seen several water rooms available. Secondly, I made it clear I wanted to do everything in my power to get to the end, these doctors pushed and pushed me until I felt I had NO VOICE and no choice but to have a c section. Which I should’ve known better because 3 weeks prior to, i went in after getting into a finder binder, and they insisted I stay over night, around 1am a doctor barged in my room and insisted I sign emergency c section papers, I cried, they said that my baby’s heart rate was dropping, this is the same tactic they used the day I gave birth, and I feel because I was vulnerable and had taken a epidural I went with it, they never went inside to make sure, there is a machine they can put inside to make sure the baby’s heart rate is ok. They never gave me a second opinion and oddly enough the nurses would tell me everything looked good and the doctors and their students would come in telling me something else. As a black woman, I felt trapped, I felt they didn’t care for me like they should have and I feel that they pushed a c section on me that WAS NOT NECESSARY! I drove 45 mins every appointment because I thought I was picking the best hospital! That was a lie! And now I have a scar for the rest of my life for the carelessly and the eagerness of doctors for me to give birth! Please have your baby some where else! Where the doctors will do what’s in the best interest of your body and your baby. I have a beautiful baby boy but I learned first hand what they mean when they say doctors will tell you anything for their personal agenda!! They told me weeks before I needed a c section and I declined!!! I should’ve done the same! Do NOT USE THIS HOSPITAL to give birth!

I was a patient on 6A for 5 months. The doctors and staff saved my life. I was treated with the utmost respect and given superior care. I contracted a virus that left me a C4 quadriplegic and U of M diagnosed me in 1 and 1/2 days after being at another hospital for a week and they not know what was wrong with me. My diagnosis is called Transverse Myelitis, which is very rare and unknown by most doctors, but U of M diagnosed me and treated me, where I was able to stand and walk a short distance. Their therapist worked very hard to give you quality of life. They are awesome! I love this hospital and its doctors, nurses, therapist, caregivers, housekeepers, transporters, and anyone else who had a part in my recovery..

They just run you in and out - no follow up or care during treatment. Go somewhere that cares - not U of M Medicine. I went for radiation treatment for cancer. Over a three week period of treatment I had serious adverse side effects and tried to get help from the doctor. I called and left messages, I left messages with the nurses, I spoke with the doctor on call. All promised someone would follow up with me to get me help and I never got a single call back. When I complained about the bill the Dr responded in 10 minutes. That tells me all I need to know - they are in it for the $$ and do not care about the individual patients.

I have stopped going to U-M facilities because of they charge visits as an outpatient procedure. I saw this doctor for 15 minutes with no answers about my issue. It was not worth the amount of money I paid. I also have excellent insurance through work. They just dont pay on the facility charge. I would encourage you to find a non UM practice. You will save money and get the same care.

I enjoyed my stay here the staff are very nice you gotta give respect to earn respect

My wife was admitted after a close call with an internal bleed. She was stabilized and treated phenomenally by the staff. Then she went to the sixth floor. The two stars are for the emergency room and their efforts. I don’t know what happened after that but it certainly isn’t health care. Summarily ignored. I honestly think it would’ve been hours before they knew if she had taken off AMA. The nurse kept coming in and asking my wife what she’s heard. Lady, YOU’RE the one who should possess that information. Extremely unimpressed. If everyone was half as concerned about the patients as they are about making sure they have on thirty pieces of U of M flare on their uniform, we’d all live forever. Pathetic.

My mom was brought here from our local hospital by ambulance a few days ago and I couldnt be happier with how well she has been treated. The Drs and nurses are all very well trained and take the time to explain everything and listen to her concerns. I feel extremely fortunate we were able to get her in here and can rest easier when Im not there knowing she is getting great care.

Was transported here by survival flight in January of 2011 from Henry Ford Detroit. Lena Napalitano is an angel on earth and the whole hospital and team is amazing. Saved my life. ️️

Massive hospital. Very clean and well organized. Very impressed how it’s run so well with all the many people, staffand departments to manage. Cafeteria was great too.

HorribleThey sent us all over the hospital.We were told to come down. An Hour and a half drive for us. The unit we needed was closed today....Rude nursesWould not recommend

Waited 5hours to be seen after being in a roll over accident

They saved my life twice with the cure of a bone marrow transplant. No other hospital around me could do what they did for me. I was high risk AML/MDS and I’m currently in remission. They always knew what to do and kept me updated on everything. Yea it was extremely rough but what cancer isn’t. They did the best they could to make it as painless as possible and they did great. I’m only 17, and I felt hopeless throughout everything, I lost friends, my chance at graduating the same year as everyone else in my grade. I became depressed and didn’t care anymore, but the nurses always made me smile somehow and the doctors always helped. I’m eternally grateful for them and I can truly trust this hospital with my life. I was treated like family there.

We just spent a couple weeks with my son on 6C and cannot say enough good things about everyone involved with my son. The nurses, Doctors and a very good GI Team.

This is a terrible hospital went their last night and the ER Manager frederick korley was extremely rude to me telling he is not going to test me for the coronavirus after I came in telling the hospital them that my mom tested positive for the virus and thats why I needed to be seen and mind you I sent my husband and son up their earlier for the same reason cause we all was around her and he tested them with no problem then when I got off work to go their this doctor tells me he is not going to test me and that we can go back and forth all night but he does not care and he has MORE IMPORTANT THINGS TO DO Unbelievable I went to st Josephs afterwards and got tested with no problem

Id say they did a really good job helping me be born. Im still alive today, 28 years later which is great. Things are running fairly smoothly still. The hospital layout can be a little confusing, I was totally lost the first time I came through this place, mostly slept the whole time (my parents just carried me out, I was out pretty hard). Great doctors and nurses, I didnt really have a choice but they were great. The ER is pretty small, but theyve got good valet.

The ego of the U of M hospital complex mirrors the university. The bureaucracy and paradigm of the U of M Medical Center is a disgraceful example, and the opposite, of how a professional medical entity should operate. The directions to the parking facility was the easiest part of our experience. After that, at every point from registering and signing for HIPPA access, to waiting in the ER for over 20 hours to be given a hospital room, and departments not on the same page with patient status, and on and on...TOO much to mention here. Not the level of professionalism, from administrators to doctors, I would expect from a place that is thought of as a top medical facility! (they even had to send various tests out to labs at Mayo to get results!) NEVER GO THERE! GO TO SPARROW OR SPECTRUM HEALTH!

Cant think of a better place I could have been taken to after having 3 strokes at the age of 30. The fact I can even type this review or look at a computer screen at all is a testament to that. The doctors, nurses, and therapists here all worked tirelessly to get me back on my feet after another hospital misdiagnosed me with a migraine. Everyone was so friendly, too! Nothing but love for this wonderful hospital

This hospital terrible. The wait times are beyond ridiculous and the staff seem to enjoy laughing and joking around while there are patients that need help. I brought a friend to the emergency center for immediate help and they made us wait over 7 hours before he even got checked. The staff obviously needs more training and discipline. I wouldnt trust this place with my life or anyone elses life even if they were the last hospital within a 100 mile radius. Have fun dealing with a bunch of jokers who have no business being in the medical field.

Rude and unprofessional staff, and youll have to wait in the ER for >7 hours for a simple test (and they end up taking a whole bunch of irrelevant tests too to get you the biggest bill). Youll be very uncomfortable there as a patient.

Been in Psych ER for over 10 hours in the waiting room, waiting for a room to be available for a family member. So far theyve spent maybe 8 minutes talking to us, this has been the worst service Ive ever witnessed in any medical field. I can see why so many people dont seek help for any mental illness and why so many times you hear about someone with issues going off the deep end and doing something horrible. Now people wonder why didnt they seek help. Well, its easy to see if you have ever been in one of these places because the help is just not there. Come on people step it up this is just unacceptable. This cant be the best you can do especially for people who are supposed to be providing immediate mental heath care to those who are in severe need.

The hallways are lined with beautiful, artistic and creative items from all walks of lifeand culture. It is interesting and inlighting! It makes you want to learn and do more in life. It covers every age group. Extremely educational and fun to learn while simply being interested, reading and embracing new ideas, things past and present!

Best hospital in the world! They saved my wife’s life. 2 other hospitals in Michigan were not be able to help her!

Wife was at level of 10 pain and they didn’t help her quick at ER.

Easy to get in and out

2nd visit as an inpatient in 3 months. Both experiences were great. Most recent involved a trip to the ER on a Friday 2 days after New Year’s Day. ER was swamped, but it seems as though they used a reasonable triage system. I was eventually admitted to the Maize Shorr Term Stay Unit. Aside from it being very noisy interfering with sleep, I found the care and concern to be excellent. Dr Fischer and PA-C Lisa, as well as Dr Singh and NP Punya spent time discussing my case and answered all questions. Nurses Jason and Michelle were attentive, friendly and caring. I feel my case was handled efficiently and also that the plan was very much personalized.

My husband had Neurosurgery on November 12, 2019. From admission to discharge we experience not one problem. Not only that every one that worked there from the kitchen staff to the physicians and their NP/PA everyone treated us like family. There were no people complaining they were over worked or underpaid. They worked together as a team and didnt make rude comments about other staff. Yes this place is a great example of what Healthcare should be. I also work for another health care facility well known in michigan. I have to refer patients out and have never met a rude or obnoxious person yet. Thank you!!!

I am a frustrated patient. I deal with charges that are false at Michigan Medicine regularly. I recommend you keep all your paperwork and review all of your billing statements carefully! BCBS Michigan has become involved in three disputes and all of the charges have been reversed.Im know that Michigan Medicine has good doctors and nurses but there are some that I have encountered that are just not suited for this medical program. The majority of my and my wifes doctors have left Michigan Medicine. The turnover creates renewed concern and wonder if we are getting the very best care.I have recently decided to get second healthcare opinions and so far that choice has worked out extremely well. My frustrations are justified and you just have to know when to move on.

Nurses are great. Docs are friendly. But will someone please grow a pair and treat patients with actual pain. Husband is in here with bowel tracking and active crohns. He is a few cm away from an extra hole in his side but that doesn’t seem worthy enough to get pain medication. These doctors need to get back to patient care and stop letting insurance companies and angry parents that don’t know how to discipline their addict children run them.Treat your patients! Make them feel better! Make them comfortable! That’s what you signed up for!

Go here if you hate your loved ones.

When they say 10 minutes what they mean is three hours

Over the past five years, I have unfortunately had nothing but bad experiences with the physicians at U of M. They are condescending, incompetent and essentially like robots. Not patient-centric at all. The nursing staff and radiology staff are very good for the most part. Too bad the physicians arent performing at the same level. Unfortunately will not be using this health system again. Definitely not the victors they like to think they are when it comes to basic healthcare.

This hospital was the worst experience i have ever had with any sort of medical care. They knew that the insurance we had was something that would cover everything they do so they took advantage of that and put the patient at a state where he was almost dead in one week, so much so that he went from being fit to immobile in 1 week. Certain doctors would ask questions like where would you like to die when hes completely stable and in condition where he is likely to make a full recovery. He went to get a second opinion and was told that he is fine and should only get better from here on out. Bottom line if you love whoever needs the medical attention do not take them here.

On June 13, 2018 i donated a kidney at U of M. The entire staff were fabulous. I would not hesitate to be a patient there again. Sounds kind of weird but i thoroughly enjoyed my stay. My husband got to stay overnight and sleep in a reclining chair in my room. Had a private room with a wonderful view. I live in Canada but love our USA neighbours

I understand that working in a hospital can be frustrating-- but please avoid taking those frustrations out on others! Not professional AT ALL. For someone who has worked in various medical departments, common courtesy should always be given.

The staff does not properly keep in contact with patients, they change arrival times without letting you know, and when you call for help they treat you like you’re wrong and don’t know what you’re talking about. I had a follow up appointment recently, and on arrival after driving three hours to get to this appointment I was told I was in the wrong place. I was never told where to go, never got a confirmation call explaining any details, and when I called to make sure the appointment was actually real they said “yes” but when I get there I’m late and I’m in the wrong place? Doesn’t make sense. After some phone calls I discovered I was supposed to get a package in the mail explaining all the details. I never got anything in the mail from them.

The U of M is the Best Hospital Ever! They have Saved my Life twice. Once with Cancer and once with my Brain Aneurysm! They have teams of Doctors that work together, and everyone is so nice. They tell you what is wrong and how you can decide which way to go for treatment. I recommend U of M. to everyone! Thank You To all my Doctors. God Bless You All.

I came in at 9am and left at 1pm. I came in thinking I could be drug tested - they only tested to see if I was pregnant. I was having a panic attack crying in the room because I thought I have been drugged that weekend, the doctor walks in becuase I told a nurse I deserve to know what happened to my body and then he said “Oh! You deserve to know? Well you’re not going to. I have real patients to take care of” and he told me he did enough by putting that I was drugged on my medical paper anyways to make me feel better.……Thanks.

Felt as if I was in a jail. Very cold and ugly inside. Food court was not appealing. Dirty lounge areas. The ICU was outdated, old and small. There were so many doctors, nurses and students and as family members, we felt as if everyone was on a different page and communication was very poor. I will never recommend.

They are supposed to be a top hospital yet I have seen nothing but mediocrity at best over the years..they are better than St. Joes but that isnt saying much.

After being sent home by three other hospitals being told that I was healthy, U of M finally were the ones to diagnose me with Leukemia. Over the last year and a half through countless in-patient stays, treatments, clinic visits, and tests, they have saved my life over and over again. My doctors are intelligent, kind, caring, and listen to me. All of my complications and side effects have been handled in a timely and efficient manner. There is a reason why this hospital is rated #1 in Michigan and #5 in the nation. I highly recommend it regardless of what health problem you have, they will do whatever is needed to help you.

Go here to feel like a number, not like a person.Doctors are good, but communication has been a nightmare. I have been trying to follow up on getting results from my visit and put in a question half a month ago. I have called back multiple times. They kept telling me to just keep waiting. Now they cant find the original question and I have to start again from scratch.

Do you want leaders or followers for your Healthcare Needs? Here at The University of Michigan, your going to have leaders. These Physicians & Specialists are proven experts in their respective fields. I personally have been a Patient at The Rogel Cancer Center, Frankel Cardiovascular Center, Kellogg Eye Center, & The Dental School. I cant say enough about the care I received, how I was treated on an inpatient, & outpatient basis. Any questions, concerns, I or my family had during my visits & stays were addressed above & beyond what was required. The Doctors, Nurses, Technicians, have you the Patient, at Heart. Bedside manners are phenomenal. I drove 500 plus miles to come here. This Health System isnt one of the best in all of America for nothing. Theyve earned it. Thank you Michigan Medicine.Tim PoyhonenHancock, Mi

Some of the best and brightest minds in the medical field especially for cancer treatment. Walked me through my treatment options and coordinated with my local hospital to plan my surgeries. Thanks to them and with a little hope my stage 4 cancer diagnosis will in my past.

This review is about the University of Michigan Hospital. From what I observed, the high quality surgical and subspecialty care is let down by the poor patient care on the floor. I hope what I experienced as a family patient advocate and caregiver on the 4th floor neurology and stroke unit is an outlier - sadly outmoded- reminiscent of the 1980s: poor communication between nursing and techs across shifts; unaddressed patient needs requiring the family member to get involved; reactive medicine- no care planning - attending physician who never seemed to synthesize and summarize the patients complex needs and monitor progress; loud semiprivate rooms where personal, private, patient information is easily overheard; difficulty finding nurses when needed by call button; maintenance person walking into room to check on a ceiling unit while patient is on bedside commode. Again, I was flabbergasted that this is academic medicine. I will say that a notable exception to this pattern of poor quality care is the excellent PT and OT staff and services, and an occasional fantastic nurse. Come on Michigan- fix this place! Until then, my advice is this if you seek competent compassionate patient care for stroke - go elsewhere.

Dad said nurses on 7th floor were so mean to him..icu unit was great.

My friend was admitted on the hospital and she had great service. The staff are doing good work

The parking in P2/P4 is horrible. In the past, I did not have too many problems, but since November/December of 2018, you better be there before ten or after 3:30 to get a spot. Last week, two spots opened up and two cars wanted to take them. Unfortunately, they blocked the rest of us from continuing up the ramps. Cars started honking, screaming, and a man got out of his car yelling at all the honkers. Although, once I got pass them, the parking was slim. I had to catch a person leaving the elevator and followed them to their car. If you come during the times I listed above, park with the $5 valet, although, they can be full as well. In regards to patient care, I have been mostly happy.

UM is the Best. Thanks to all the staff for the Love and care for my Mom during her stay.

I can see why this hospital has such a sterling reputation. If you need care, check this place out!

Ive been a patient of this hospital for over ten years of fighting cancer. My G/I and chemo docs have treated me personally and with respect. My one visit to the ER was excellent. And my one week stay after surgery was well managed. If you just need treatment go to your local hospital for more personal care, but if have a complex case, like mine, go to Michigan Medicine.

Intial visit good, no follow up

No hospital could compare to this one such a great caring place.

Absolutely love this hospital. My husband has been a cancer patient here for the past 4 years. Hes had nothing but the best treatment. The staff has been top notch, very friendly and professional. Dont believe they could or would treat anyone any differently.

This place runs more like a business than a hospital. longest appointment wait times of any clinics I have ever heard of. you will die or at least suffer while waiting for the appropriate care. not to mention the phone staff will make you feel like you are an inconvenience

Wife has been calling in the last couple days due to high blood pressure during pregnancy. Nurses have been rude, coming across like they don’t believe her making her feel like if she went in they would just make her feel bad, which should NEVER be the case. My wife has a history of heart issues and BP issues which caused her to be induced during her last pregnancy. This place is a joke when it comes to treating patients with respect and concern.

I am a practicing physician on the faculty of a different medical school. I have a life-threatening chronic cardiac condition. The care team at Michigan Medicine has saved my life twice. This health system combines the worlds finest medical providers with the facilities and equipment that allow them to do their (miraculous) work. If you want a hospital that has a day spa and fancy interior design, go somewhere else. But if you want to be cared for by the finest medical/nursing teams on the planet, go to the University of Michigan. You will not be disappointed.

The experience I had, to say the least was amazing! No one likes being sick or being admitted. However, I had to have emergency surgery and was admitted for 5 days. From the time I walked into the emergency room, went through testing, having surgery, and then finally being able to come home every staff member that I came across was amazing, treated me with me and my family with such compassion,and concern. The only downfall is in the ER we did spend a lot of time sitting and waiting for answers or what was next. But hands down best hospital around!!

Terrible u a die from pain they always saying its no beds so why are yall still taking people where they gone be in the hallway Im done

Extremely disappointed with my experience at UM hospital. My father is 51 years young and has stage 4 cancer. They said they could do nothing for him and asked him where he wanted to die, either at the hospital or at home. They made my father sick even though he was pretty healthy when he went into the ER. He went through depression and sadness throughout his experience, but now, he is undergoing chemotherapy at another hospital. Difference is, at UM hospital they gave my dad no hope what so ever, versus the hospital we currently attend now, gave my father hope and they were happy to treat him. My mistake was agreeing with him to come to UM hospital for a first opinion. Such a waste of time.

The best, they take good care of my brother. But he was in that Short stay department for 4 days its so loud! Just curtains on the door, he got no sleep!

Really bad experience. Incompetent doctors. The nurses have more common sense and finally listened to my father in law that his hip hurt and took x-rays and found a fracture. First he spent three days in the emergency room, then two days of MRIs and other tests that didnt find anything. They would have sent him home with a fractured hip if it werent for one smart nurse.

1 is being generous. Please do your research before selecting this Medical Center. They will charge you outrageous amounts and treat you like a cockroach when you question anything. DO NOT give them more them a second thought. There are plenty of places out there that treat you like a human being and not just a money grab. I went as far to contact the President of the University and yet again, my concerns were brushed aside as a nuisance.They do not discuss anything with you regarding the procedures, costs other option, they only tell you that it is part of their policy that it has to be done. They expect people who have miscarriages to know all of the right questions at the time. If you dont, well then that is your fault. If you have insurance they will not work out any type of settlement with you, but if you dont they will. Seems like discrimination to me. Also seems fair that I pay $2,000 a month to ensure my family and then get hit with a $7500 invoice for our miscarriage. But hey, if I was saving that $2,000 a month and not paying for insurance then sure, no problem they will gladly work with me on costs.I could go on and on about how I was treated but I cannot waste any part of my life thinking about the horrible people that work with this institution and their horrible policies. I beg of you, save yourself from the grief and stay away from these pompous jerks.

They where awesome they save my life an my son

I had a long experience here through out the hospital and doctors offices! Everyone is great and helpful and I do my best to overlook the few who havent pulled it together because they arent the whole Picture.

Competent staff, extremely busy place. The wait times for any kind of procedure is horrendous. Regardless of what youre having done, plan to spend your day here.The staff isnt overly friendly, if they speak to you at all. Id much rather stay close to home with my local hospital, but you have to go where your Docs want you to.

My husband been temping for the Motts Hospital for months and they will not hire him. They secretly had a black person come to him to tell him they will not hire him because of his glasses that he have to see in because their white which is prescription and because he has a beard. In which is cleaned up very nicely my husband faithfully goes to the barber every week. But they wasnt even bold enough to even come to him theirselves.He is a very hard worker. So they say or do you just work the BLACK people to yall advantage and then just toss them to the curve. Mind you he has been trying to support his family of 6 including himself trying to work at a job that people hold in HIGH ESTEEM! Oh and I forgot a White person called my husband the HELP when my husband was just doing his job. The guy said they used to be happy when we use to just let them work in the plants. WOW Im sad not only because I feel like he is just being used but also for the fact that some white people are just still racist. Not all of them. U of M was # 1 in my book but I just dont know anymore. And before anyone say anything Im mostly white.

My wife has been battling cancer for many years, U of M has been a God send! We feel well taken care of, the cancer center staff are wonderful people. Although its over a 2 hour drive for us we wouldnt go anywhere else!

No Coke, Mt. Dew...all suger drinks are prohibited. Life is about freedom. If they celebrate diversity then allow me to be me. BTW, suger substitutes have been linked to cancer.

FOUR HOURS IN THE WAITING ROOM IS NOT PROFESSIONAL AT ALL. Blood glucose at 450+, still waiting 5 hours with multiple answers as to why and how many patients were in front of us. With no INSULIN

I went in for an operation to remove a spot on my face that was smaller than a pencil eraser that operation took about ten minutes. Than I had to have it closed I have received several bills over the months that has so many charges dozens opon dozens I couldn’t firgure out if my life depended on it you would think I had every organ in my body replaced . This place is ridicules I am going to be calling the state medical board and file a complaint and have it investigated I would not go back to these crooks if my life depended on it .i will also be contacting my Medicare that paid thousands of dollars and let them know and review this matter . I believe if they sold hat or socks the average price would be in the neighborhood of 4 of 5 thousand then try to add another 15vor 3 charges ranging from charges for ringing up the order to a courtesy charge for saying thank you etc.

The staff at this hospital are amazing !! They have taken excellent care of my husband every time he’s been admitted!! I would recommend this hospital to all my friends and family ... thank you all for your amazing excellent care !!!

As an alumna from University of Michigan I wish I could give a better review, but the care I have received the past four years has been subpar.1) In 2015, the incompetent ER doctor said that there was no sign of an ACL tear or fracture and let me walk out of the ER without crutches despite my broken leg, torn ACL graft, sprained MCL, and sheared off articular cartilage. I repeatedly told her that something was wrong.2) In 2016, the incompetent PA at UHS wanted to slice open my finger to find a missing stitch despite me showing him a picture of the two stitches in my finger. He was incredibly sexist and demeaning as well. He also went by doctor in the first floor of UHS which is a federal offense.3) In 2019, I was given the wrong knee brace and it took months and threats of legal action to get the correct brace (see my review for the terrible Orthotics and Prosthetic office).4) 2019, Michigan Medicine financial office cannot seem to contact BCN despite my repeat calls and messages.There are many other instances of poor care and downright rude customer service/clerks. However, I will say I have had a really great experience with my primary doctor and my orthopedic surgeon, PA and physical therapy team at MedSport. I wish the good parts of Michigan Medicine would outweigh the bad, but they dont.

Top notch care from everyone.

I was treated well in the ER however once admitted to the hospital things rapidly declined. To begin with you cant get a private room. They explained you need to be a VIP by donating a wing. Then they dont allow a family member to stay with you at night.The worst part of my entire experience was the nursing staff. I actually had to argue with the nurse in order to get a wheelchair for discharge Two other members of our family had similar experiences. We have all decided to stick with St. JOSEPH MERCY hospital in Ann Arbor where they provide caring compassionate care.

You are a garbage hospital! Definitely would not recommend!