Ive always loved shopping here for my 5 children. Unfortunately, because I am unable to wear a mask, I was told I could not shop at all or even be in the store. I am not sick, nor have been for a long time. Im not coughing or sneezing. I will have to take my business somewhere else. Very discriminating. I think it is a shame no consideration is made for those who cannot wear a mask. Very disappointed. I would gladly shop here again if they removed this requirement.

Overall just love this place and the prices. I come to all their stores for myself and my kids.#FamiliesLivesMatterToo

Love this store! It is so organized, has very nice stuff & I have been able to get some really good deals! The staff is always open to helping customers & goes out of there way when you may have any questions or concerns. The store is huge & you can tell how much work the staff puts into making sure the store looks nice for customers. Would recommend this store to anyone who has little ones they want to shop for merchandise that is in good condition at an affordable price!

Huge space, tons of nice stuff from toys to clothes. Staff is super friendly and helpful. All health guidelines being followed too!

Amazing deals. Found this 400 dollars rocker for 100 bux...

Great prices, exceptional staff. My go to for all things gently used for children!

Great place to shop not very good place to work.

Best way to shop for kids especially as fast as they go through clothes, shoes, coats, etc...

This place is just fair. It used to be better when there were other childrens resale shops in the area, but with no competition, I guess they feel they can do what they want & offer poor quality (for the same price, or higher). They act very stringent on what they will accept, however, that range runs the gamut. They might turn away a pack & play because of a few teeth marks (hello!!! ?? only young kids use pack and plays, so likely, many are going to have some sign of use ...thats why its REsale ... why not just discount at a lower rate than a pristine one, instead of acting like it wont sell??? Someone surely will buy it ... that is, if you dont over price it.) meanwhile, I have bought clothes that Ive inspected fairly well at the store , and yet, once I get home, I find stains I didnt see before (their stores are not brightly lit ... could see stains better if the store was lit better, but I guess that, too, defeats their purpose) or I find a hole in the side seam of a pants where you wouldnt see it pop open until you folded the pants (their clothes are all on hangers). So, quality is a real issue at this store if youre expecting everything to be pristine. And, not for nothing, the prices on the clothing, in general, across clothing type and sizes arent really that great. For instance, a decent pair of leggings can cost $5-7 depending on brand, but catch a good Carters or Target sale, and you can get brand new leggings for the same price, and free shipping. So, Im kind of done with this store for the most part. Ill sell what I have, but am now getting cash for my sales and I can do better on price and quality elsewhere, and dont have to deal with fairly obnoxious staff (not all ... but many), the long check out waits for buying and selling, the 1,000 rules they seem to have ... then change w/no notice that Im aware of (for instance, they used to accept plastic bags/reusables ... then, a while ago, they said those would not be accepted b/c plastic holds in smells, etc., so now it is paper bag/boxes ... so I just brought in (8 diaper boxes of clothes to sell only to have them tell me that they dont accept paper/cardboard anymore due to the virus (???) uh ... thanks for not giving any notice? At least I didnt get this email notice. Um, #2, that makes no sense at all). Any way, long story short, service isnt good, rules are numerous and horrendous, majority of clothing is in fair condition but many are over priced, buying seems to be on the whim of whomever is working that day, with most staff acting like their store is high-end instead of what is actually is ... resale. Better of buying new on a good sale or just stocking up at Mom-to-Mom sales that deal with all of this.

Nice big store! Parking is decent, and the employees were helpful without being annoying.

Such a big selection and neatly organized. The prices are fair, lots of additional coupons and discounts. Ill be back for sure.

I have been a customer (buying and selling) of this location for almost 14 years and the staff/policies are becoming increasingly customer-unfriendly.I brought two bins into sell this week and was told that if I wanted to receive cash for my buybacks that I would have to wait in the store, and that it would be about 20 minutes. An hour later I was still waiting, while I saw other customers drop off bins and say that they wanted cash but absolutely could not wait. The policy should be applied uniformly, otherwise I could have just said the same thing and not wasted an hour of my time standing around.During this same visit, I purchased a brand-new pair of snow boots for my daughter. The store was having a use-your-own-shopping-bag-and-get-15%-off-all-purchases promotion; I had my own shopping bag, so I was able to get 15% off the purchase price. Unfortunately when I got home I found that the boots didnt fit my daughter, so I brought them back to the store to return only to be informed that (on the receipt) it states Returns Only On Full Priced Clothing & Shoes. So because the boots were bought using the 15% off promotion, EVEN THOUGH they were still brand-new and with the tags on ... the store refused to take them back for a refund. Nobody informed me of this policy before I bought the boots (once its printed on the receipt, isnt it already too late and unfair to the purchaser??), otherwise I wouldnt have bought them and would have brought my daughter into the store to try them on rather than dealing with the hassle of buying/returning.I will not return to this location and will not patronize this business any longer. Their policies have become increasingly customer-unfriendly and the small amount of money I get back from selling things and that I save by buying used things is just not worth the aggravation to me.

Good consignment shop, I still go here for myself even though Im 21 because Im tiny so it definitely has some stylish stuff, even if most of it is hit or miss.

Great place to save money while shopping for slightly used clothes.

I have really mixed feelings about this place. They have a lot of stuff, and its decently organized so you can usually find what you need. However, the cashiers are extremely slow so if there is a line it takes forever. I have been overcharged several times. Even though I caught it right away and the error was clearly theirs, it was an ordeal (show ID, fill out forms, etc.) to get my money back. So now I basically only go there during slow times if I am desperate.

They would not accept my expired in-store credit. Who has expiration dates anymore? Wasted money down the drain. Also had clothes, but they werent accepting any more clothing that day. Told I didnt have it in proper bin, too. Rules....rules....rules. Im sure another charity would appreciate the clothes more with less restrictions. I know just where...

Very nice and clean and good prices too

Its a secondhand store, but many of their prices are the same as new clothes at Target or Walmart.I received a birthday reward for $5 off of a $10 purchase. The email said it had to be used ON or BEFORE my birthday. I went into the store on my birthday, and they wouldnt honor the reward. They said it had expired at midnight the night before.Theyve lost a customer, and I will not be shopping there again.

Drove 45 minutes to shop at the only store open that I could get maternity clothes in my size and was told, despite being exempt from wearing a mask due to a medical condition, that I could not stay and shop. The manager of the Ann Arbor location apparently thinks medical discrimination is acceptable.

Tons of gently used, name branded clothing! Very helpful and nice staff. Found everything I needed and more. From baby to older kids clothes, to maternity, and toys. They have tons of baby equipment too!

Bought a pair of boots for my daughter an they had a huge hole in them.. I get its used childrens stuff but they are supposed to be in good shape.. Not have huge holes. I paid $8 for these.

Great service. A little bit of everything!

Love this place. Awesome prices, shopper perks. Ive gotten most of my daughters clothes from here!

They have a very large selection of clothing for all sizes, girls and boys. They also have a large selection of shoes, toys, and almost everything you can think of for kids. Its clean, organized, and staff is nice. Its a good place to shop and affordable.

Unfortunately, the buyer(s) the day my friend and I went in to sell AND buy, they have no clue of the high-end childrens clothes she brought in and many were turned down. Plus several quality/designer winter coats! They sure missed out. Sad. Their selection of coats in stock didnt come close to the quality and style they had turned down. Whaat?!!?

Its a good place to buy second hand clothing and also exchange your old clothes for cash, the staff are friendly, very helpful and they give you a service with a smile

This is an incredible store. Owner and her staff are the best!

Nice selection of gently used kid & baby clothes

Great staff, love the social media videos that bring me into the store

We have been to this location multiple times. Today we went to drop off clothes and there was a 10-20minute wait with one person ahead of us that was already started. After 50 minutes we came back to the store to find out our bin didnt even get started! The girl said she was new and it was going to take her some time to go through it. Originally she told my husband that he had to stay in store to hey a cash offer which is ridiculous since weve done this multiple times. Why would you have the new girl who is super slow be the only one checking clothes on a Saturday??

I generally have good experiences here. The staff could be a bit friendlier and waits can be excessive.

Mostly very nice gently used clothing and other items for the kids. And at good prices. Will be a lifetime shopper, for a long as I have children!

Horrible experience , this is my first time coming to a once upon a child ever I called roughly around 4:30 to see how it all works out I was only told to bring clothes in a basket and or plastic container.. I arrived at 8:30 with my daughter and really did not feel greeted I just received weird looks, to be told that they could not assist me due to the timing which is understandable she also stated that each store in under different management ,and I made staff aware that I called a location (which turned out to be this location) ironically and was not told of these circumstances .. the store was completed empty when I arrived as well I still did not get taken care of tho I did call earlier ..never coming back here again

Great place to get kids clothes and not pay a fortune.

Kinda pricier than I would like. But good stuff

I always find great stuff here. They are very picky on the buy back process. But still love the store and the staff.

I went on the day they had 80% off their clearance. Great prices on clothes! Price-to-quality is better than if you were to get a new kids shirt at Walmart. I would suggest this place to any parent. Its clean has a very large selection of clothes for all ages and even new and used toys. Clothes are clean and well organized.

Love the deals I can get here for my kids! I love how the place is organized! Im so happy they offer maternity clothes, that helped my entire pregnancy. Such a great selection!

This location is so organized and the staff are so helpful and friendly.

This used to be my favorite once upon a child I would come from Livonia just to go here well not anymore! I went in last Friday I was there at 10:30 they open at 9 to drop off some things to sell after I get it all in the door 3 box’s so not a ton I was told they are no longer taken clothes for the day!!!! I asked can you possibly store them and look at my stuff on sat ? Was told we don’t have room!!! Have u seen how big the store is. Very Frustrating as I had my three month old with me. I will not recommend once upon a child to Ann Arbor to anybody I will refer them to the Novi store or the Canton store! Edit Thanks for the excuses per owner is not my concern that four other stores have been not taking as much as supply you might want to add that to your voicemail that way other people are driving as far to come to your store because I will not be coming back

I called before I went in because I had never been here before and wanted to know exactly what to do to sell items. I asked several questions and came in within the hour. Before I even got to the counter the woman started to tell me I couldnt bring my items in because they were in plastic bags. I explained that I had called prior and no one explained that to me. She simply said oh... and went back to what she was doing while her co worker ignored me and walked away. I stood there for a moment before I explained that Im in the middle of moving and this is all I had. Her response was that if I were moving, I should have boxes for the clothes... RUDE. I am a retail store manager and this is NOT how you treat customers.

The store was clean and organized. Typical kids resale. Prices were a little too steep especially on the Target and Walmart brands. We picked up a NWT pair of shoes for our 6 year old for $12.50. We will likely go back but hope theyre pricing doesnt get worse.

Great selection of kids items, newborn through at least size 14. Definitely a place to look before buying something new. Great deals on baby carriers. Be sure to call first before making donations, as they are not always taking all sizes.

I have been to almost all of the Once Upon a Child locations and the location in Ann Arbor is by far the best location with some of the best employees. The store is very clean and extremely well organized, the staff are always super friendly, and I am always able to find way more than what I went there for. They always give me a good deal on my buys that I taken and I really like that they offer either store credit or cash. They have great deals on most of their items, they always have good clearance merchandise, and they do different deals on different days. I love this store!

This shop is amazing! Almost brand new items offered at an unbelievable low price!A stop you will not regret and it will become your favorite place to shop. I purchased Nike, Under Armour clothing for 1/8 of what the items run new for my neighbors children!

I love that place. Good cheap clothes for my son who just keeps growing.

Few things you should be aware. If you bring good clothes stuff would try to make profit only on their behalf. They will professionally lie to your face that they can not itemized everything or by other words they will pick up good stuff for nothing. It happened with me today. You should ONLY bring things which you do not care anymore.

WARNING!!I tried to drop off my items and was turned away because they were in a plastic bag. I was suggested to go and PURCHASE a tote somewhere else so that they can look through my items.I was NOT going to go buy a tote for them to maybe purchase items from me. I ended up having to leave with them refusing to look at my (small grocery bag) of maybe 5 items. There was no line and nobody in the store.Bummer because I generally liked this place. Ridiculous.

It was clean. The store is gigantic for the building size. The isles are narrow but that is easy to deal with. There are carts for both adults and toddlers.

Very clean, very organized. Overall I am incredibly impressed with how nice and large this store is. The only reason why I gave it a 4 rather than a 5 star was because it seemed a bit more pricey than other locations.

Its a pawn shop for childrens items clothes toys etc.

I bought two sleepers. Both had holes. One the zipper came unstitched. I bought a toy phone for $10 used. Got home and the same toy phone was $5 on amazon. I will never shope here again. Id rather donate my baby clothes to a charity like foster closet. Where someone actually needs them, than letting someone profit this much off used baby clothes with holes and stains. What a rip off. But, my bad for not realizing this on the first place. I dont recommend this place I recomend shopping anywhere in the world but this disgusting store. $9 50 for a two piece sleep set. I can get 3 for $15 on amazon brand new. Live and learn.

I love the selection and organization. Everything is clearly labeled so you can quickly find what youre looking for. There is a huge variety, even costumes. They were painting faces the day we were shopping so I got to stock up and hang out with my Batman!

Love this store. Staff is very nice and helpful. Store is clean and easy to find what you are looking for. I always find really great clothes and toys for my daughter and son.

Great prices for all of the things they have in the store, great clothing and toy options too, along with just about anything else you can think of for kids. They change out clothes based on the season, organize by color and size which makes it so much easier to find what youre looking for

One of my absolute favorite stores to buy for my babies! Having 1 kids is expensive, but having twins, is twice as expensive, lol. Its great to be able to go into a store knowing Im going to walk out with more than enough items for the entire winter and still have money in my pocket. The staff is always friendly and very helpful. And the fact that I can take the kids gently used clothes and get an in store credit, or cash back is a BIG bonus!! I appreciate all their hard work, to make sure I get the best deals for my babies! Thank you once upon a child for all your hard work! We appreciate you!

Clothes are overpriced for the quality and when you try to sell new brand name items-they reject it due to style. If the items are currently being sold in the big brand stores then they must still be in style, also when I have purchased things with stains and holes I have to question what they are looking for. Paying $18 for a cat and jack outfit thats $22 brand new at the store is insane to me. Save yourself the trouble, Carters always has 60% off sales making their clothes way cheaper (and brand new). Also, get a nicer staff at your perrysburg location.

Great selection of clothes, not a huge selection of boys 6-9 months clothes tho

My babys clothes where not accepted because they where in bags! I spent all night washing and nicely folding then. Just to be told they couldnt take then! I will never come back to once apon a child!

Lots pf nice used clothing. Pleasant store.

The store is the biggest I have seen if these. They had so much to offer!

It is a good place to sell used clothes but as far as buying I would rather buy new for the prices they charge.

Efficiently laid out gently used newborn clothes up to teen. Toys, strollers, and other essentials. Hit or miss for everything. Though there are rows of newborn through toddler clothes for boys and girls.

I will always return my Daughter clothes here PERIOD.

New Moms sale on Monday and yellow tags 99 cents. How awesome. All that for around $50

Super clean and organized. They have everything needed for moms to be and children.

Nice used products at reduced prices.

Me and my friend went here and you guys are the worst ever. We brought nice stuff and didn’t take any of it. But you guys have some bad kids clothes. Really an shame in you guys! I hope you change your policy.

Poor customer service, High prices, i purchased a pair of shoes, the lady at cash register did not bag them. I asked for a bag she replied they cost 25 cents, we are going green.....hmm i guess dollar green.. horible zervice

Good price and quality

Dear owner, the legitimacy of your statement regarding the pricing only works only in the case of itemized clothes. I did not see any proof of this statement in your store. Or by other words when I rejected extremely unprofitable offer stuff brought back my items from under the table. It means to me that good clothes never go to sale in your store at the expense of infringement of the rights of customers. You have plenty of people who work in your store and I agreed the shelves are full and look good. But to get the legitimacy of the pricing you must show proof of at least some itemized clothes. Unfortunately, I did not get it..

Have shopped/sold here multiple times.The selling process is pretty easy, and you get a bonus if you accept store credit.Great selection of clothes, although it decreases in the larger sizes (such as boys 16), possibly due to decrease in availability. Store does feel a bit cramped, due to high, full racks. It is well lit. There are frequent sales, and a loyalty program.There are two dressing rooms, which are kept locked. It is a hassle to get a room unlocked since they are in the back, and we usually have to go to the front to request a room. (And my adolescent children have difficulty getting acknowledgement/attention from someone behind the counter to request an unlock). Perhaps a baby monitor or wireless doorbell would be more efficient to dispatch someone with a key?The return policy does allow for clothing returns, but only a short window (7 days).Maternity clothing, toys, books and other items are also sold. Perhaps I should also note that the store is overwhelmingly resale items, but some new items are also sold

Ive been buying and selling all my kids clothes here for 8 years, and it can be a great deal.But watch out when you sell your kids clothes! If you choose store credit instead of cash, you get a little more. But those store credits expire!!! I had $78 in credits that I tried to use this week, but the store refused them because the expiration date had passed.

I often shop here to keep extras clothes at my home for my nephew. I can always count on finding good, clean outfits at a reasonable price. The staff is always pleasant and helpful.

It is a really nice place. Lot of stuff.

My wife is in this store 3 timrs a week. Thr woman is breaking me.. Nah shr finds great deals.

We made a special trip to come out to this store and found so many great finds for our little boy. I was very impressed by the amount of higher end brands, and if I lived in the area, I would definitely shop here often. Ill be back whenever Im in town, and highly recommend it to others!

Very disappointed. I took 2 bins of clothes. Now I was very good about only taking in clothes that did not have any stains and like new condition. I was shocked on how quick they said they were done. They barely took anything. When I went home and looked in the bins they left things with tags. They left lots of things they say they are in need of. The clothes were all folded like I put them in there. I DO NOT THINK THEY WENT THROUGH THE BINS. They took a few things off the top and that was it.

Horrible social policies. A young woman in their employ was assaulted - and despite being assaulted she showed up for work the next day. This young woman was fired as she tried to make safety plans for herself and unborn child. Where Once Upon a Child should have stepped up and offered aid in this circumstance - they decided that it was too much of a hassle and fired this woman. I used to shop here. I will never shop here again - and I will encourage others to visit other consignment stores what are actually vested in the community, women, and the people that work for them. Im an employer myself so I understand the complexities - and I would never behave as the owners did here. Support battered women by shopping elsewhere.

We have been going there for a while, its always something. Problems with their reward system, spots and holes, unfriendly staff. Today was the last straw as we will never return. A staff member took it upon herself to tell me how to parent. My children had gone to get something from each of their sections. They walked there and walked back. She told me they were being unruly, I was keeping an eye and ear on them. But I brought them all next to me and had them stay at the cart. My youngest daughter was doing just as I told her to, to stand on the end of the cart. It was not moving. I walked about five feet away to grab something, watching them the whole time and this same employee told her to get down. I told the woman that I was their parent and watching them carefully. She argued with me that they were not safe. I explained to her again that they actually were safe, I take care of my children very well and am a good parent and would not put them in any danger or allow them to be unruly. She continued to argue with me, insinuating I was a bad parent. We left. Will not return.

A few weeks ago, i got the message from them saying I can get 10 off 30 purchase and I went there and at the check out, they said their system is not working and there was no way to help to give me the discount.Today I went in the store with a big plastic bag of baby clothes. The staff said no, you can not leave your stuff here in plastic bags. I have always been bringing stuff in plastic bags and never had any problem. I said you can return the bag to me when I return or can I borrow your one of your bins? She said it very loud and clear No. Ok, i cleared my backpack and put clothes in and left and when I returned, found out they turned down every piece. The reason was too much love or overstock with infant stuff. I know at least a lot of them were just used three or five times.Done with this store, completely.

Great place to find lightly used name brand clothes for the grandkids

DO NOT GO TO THIS ONCE UPON A CHILD: Compared to other Once upon a child locations this one cost on average, 20 percent more and they give you at least 20 percent less on what they buy. Go to the Canton location much better bang for your buck.

I feel like they underprice a lot of items that you bring in.

Great selection, organized, and quality stuff!!! Drive from Jackson a few times a year...

I have purchased a broken rocking chair while I was pregnant . Its a gently used store so I was happy to fix this chair myself for the discounted price. Went to sell some of my larger items (swing, exersaucer, stroller, play mat) to be told they had a small stain and or missing parts there for would not be able to buy them. Ive skipped over several cloths items because they had stains or too loved as they like to label it. Didnt realize gently used really meant put together out of box to be then resold.

Can find some good stuff for good price

RUDE MANAGER. She always arguing with the employees. And i heard saying to a mom that she brings in too much stuff.

Awesome store friendly staff and great selection.

Nice lil place

Great place to buy clothes. Be wary if selling. We took in a large box of clothes on Sunday. The ticket was processed quickly. That was shocking as we are used to a long wait from other stores. They took a couple pairs of Nike shoes and cut us a decent deal. Took none of our clothes. They wrote on the bottom of our receipt they needed clothes for 1 to 3 year old boys. The box we had was full of name brand boy items from 0 to 3 (small tiff) to a large amount of 12 months to 3t. We were confused. We figured maybe they didnt want Gap, Nike, Under Armour, and etc.... When we got home we started to go through the box to refold and sort the clothes. We discovered they leafed though the top layer and left it unfolded, but the rest was still neatly folded and sorted by size just as I had placed it in the box. Kind of disappointing for us as we drove an hour to get there and spent 35 minutes waiting around for them to not do what they agreed to do. I would probably stop in to shop when Im in the area, but I doubt I would sell to them again. While we did make a small sale, we would rather they just tell us if they dont feel like going through the box. It would save us the effort of lugging it in and waiting around. We are the type that appreciates honesty over trying to fluff over a couple customers.

Clothes are nice, looks like new retail store, love the point system... staff are always nice and helpful

Great store, great prices, super organized

Great place to shop however line just takes too long. Cant just grab a few items and get out quickly.

I love this store , ive been shopping here for 5 years. I always find what im looking for and marcie is an awesome owner. I was just wondering when the next sale would be..?

Stuff was way overpriced compared to other locations

If you refuse to give your phone number, the sale is final.... what?

Service and selection

Me and my husband drove over an hour to have the buyer look at our clothes. When we got there, we got signed in and they told us they would look through them and let us know their offer. After 15 min (which seemed way too fast for me) they texted that the buyer was finished. When I went to find out what our offer was, I was shocked to find out that they had passed on all the clothes I brought in and wouldn’t be buying any of them. They told me the reason for them passing on them was that the clothes were stained, too worn out and not in style. I am so confused! I came home and looked through my clothes and couldn’t find any stains! I have dresses that my daughter never wore that still have the tags on them! My son’s clothes are like new as he is just only 3 months, I was getting rid of all his NB. I had clothes from brand names such as Carters, Oshkosh, Nike, etc. My clothes looked newer than some of those for sale on their racks. I am so disappointed because I spent the entire evening getting all 260 pieces of clothes ready to take there to only be told they wouldn’t take any of them. We used to be a customer of Once Upon a Child but sadly now we will not be.

Great deals. Very nice used clothing, outerwear, and toys. Plus a surprising range of new things as well. Just dont go on a sale day or be ready to wait.