If you think responding to all reviews here with same automated text is a customer service, you are wrong.This is the most stupid response I have ever seen, “we will make sure to convey your feedback to the boutique” means that your boutique doesn’t even bother themselves to read customer feedbacks.Cartier you can do better than this.

I dont recommend anybody to come to this store. First of all, a lady will ask you why exactly are you coming to the store in the most arrogant and condescending tone ever. Salesperson was just incompetent. As seen in other comments, the horrible customer service is undeniable. Absolutely dont spend your money at this store.

Disgusting service today. I walked in to be greeted by possibly the most rude, condescending shop worker, I have ever met in my entire life. (A woman) I will never come here ever again and will not recommended this shop to anybody.

The brand is beautiful, but the worst customer service I have ever experienced, on multiple occasion. They will treat you well when they are certain you will spend a large amount of money and after you have paid, its over. As shown from the previous reviews, the horrible customer service is consistent and its clear that management does not care and has not made improvements. Absolutely do not spend your money at this store. I regret doing so.

I Went Into with Hawaiian Sandals at The Store and They Did Not Answer Me. They Let Me Talk To Myself. Disrespect, Lack of Professionalism, Harm, Anyway ... I with Money More Than Enough, Looked at My Feet. I do not recommend, I will not return to this brand.

Unreasonable business. Two love braclets are constantly opening. They cleaned them few times but it helps only for few weeks. The other solution is to send them to Paris. This takes 2-3 months and costs 550 euro per bracelet. This all is caused just by simply wearing the bracelets. So its either terrible design or sneaky trick and that for something that costs at least 6.000 per piece. I get better and longer warranty on a washing machine.Update: its great that Cartier monitors its reviews but they should also act upon them. Suggesting to contact the service centre results in the same answer, being pay 550 per bracelet for new screws just to have the same problems return in one year.

A very nice boutique, but a service unworthy of the brand.After a long wait and facing a salesperson who was just incompetent, we had already turned to another brand three years ago for the purchase of a diamond solitaire.We knew other shops in France and Switzerland for having bought several pieces of the brands jewelry there. We bought a ring there again this year, and made the mistake of asking for the engraving in Amsterdam.A massacre:- no embarrassment to restore a ring with the hesitant caligraphy of a six year old child (even in a supermarket they would not have dared);- when we pointed out to them they explained that it was normal because handmade (fine jewelry relies heavily on manual work), this because of a reason that we had asked (it was therefore our fault!);- after complaining to customer service, we were even told that we might have to pay to fix this error.In the end, we brought the jewelry back to a Paris store that took care of correcting the error after apologizing. We would have just appreciated being contacted before they changed the engraving compared to what we had asked, but at least the result was clean.Two bad experiences that do not match the brand image.

Cindy is the best,hope I won’t lose the bracelet my husband gave me...anyway see you for Christmas Cindy!

I cancelled my appointment but decided to visit the store later on the day. I was with a friend. The store was busy. There was this Sales Associate who just finished entertaining a client and immediately approached us. I was looking for something specific on their new collection - the Clash bracelet (with thicker width). She initially let me try the sizes I desired and recommended one thats appropriate for me. Though the bracelet I was looking for was unavailable, I was able to confirm the size perfect for my wrist. Thank you to DINARA who was very friendly, very accommodating and very professional.I hope that all Cartier stores would have the same Sales Associates with the caliber as Dinaras.

Just placed an order for some cufflinks. If you need any help ask for Naomi. She was so kind and helpful. An asset to Cartier. Thank you.

Great customer service

Like any other Cartier store. They should work on customer service. Their security workers are more “attentive” than their sales people.

Good service, friendly staff, even for information only

Short wait but very attentative service.

Very nice and professional service.

Was unimpressed by the service provided when I visited, a rather unfriendly and unnecessarily haughty salesperson helped me with my purchase.

Fabulous