Fast, friendly service. Definitely recommend. Loved the car and felt like they went above and beyond to make sure my needs were met both at pick up and drop off. Team members were agreeable and fun to talk to while getting everything finished up.

Fast Service. Easy in, easy out. I was impressed. Clean cars and great customer service. I was extremely happy the parking lot was free of snow and no ice to slip on as I was wearing dress shoes..This made my day honestly especially at 8:30am during a bad snow storm. They were on it. Thanks Enterprise

I had a terrific experience here. I had to get a rental on a weekend while my car was in the shop. They were very helpful, even on a holiday weekend, and when a check-engine light came on in the rental, they were able to swap it out without issues. Also they gave me a ride to my service shop, even though it was out of their range. Everyone was very friendly!

The staff were efficient and friendly, they refunded our deposit in a timely manner. The vehicle was clean and ready to go. We won’t rent a car with anyone else. With that said they didn’t use to charge for towing service and now they do. With it being their vehicles they shouldn’t charge for that.

High marks for being on time and friendly, prompt service. I had to knock off some stars because the outside of the vehicle was dirty to the extent that I had to clean it before driving it. Few examples: Someone had taped something to the inside of the windshield, and the residue tape was still there. There was dust on the inside, which I pointed out. Dirt and dried grass in the cargo area. All of the windows had dried hard-water residue on them that I could feel as well as see.

As I have said in other reviews of Enterprise, as long as they stay as good as they are, I will continue to use them and will continue to write about what a great company it is to use.I have used Enterprise in American Fork more than any other location. This last time they were wonderful, as always. They took care of my car rental needs perfectly. GOOD JOB!

Treated very professionally and given some reprieve in a difficult situation. They were empathetic and helped me when I was without a car. I highly recommend this place.5 Stars*****Garyleescritiques

Great staff. Fast and got my car immediately.

Rental place very friendly, and they offered a free upgrade since the one I reserved was not available but the charger I did get stunk like BO badly. I had to stop and buy a bottle of Febreze and a scented car tree to help mask the smell. The car itself drove great but the smell was on the seats and the seat belt.

Stay away!! The worst customer service I’ve experienced at any business, ever. I dropped my brother off at this location to pick up a car, asking simple questions about their policy resulted in them immediately being extremely rude and confrontational as if you’re not allowed to ask questions- pushing back on them being rude immediately led to them asking us to leave. I honestly cannot believe how terrible they are at this location. You couldn’t pay me to go here again.

Easy to set up. I received a upgrade without any additional cost.The car ran great. We had a wonderful trip. Returned the car the night we arrived home. Dropped off the key in the box.I received a email two days later with the final invoice which was $40.00 less than the projected amount. Thank you Enterprise.

They were there early and I dropped off a great rental car!

I had such a great experience at this enterprise. With very little notice I had to rent a car quickly. They were extremely accommodating, very good to work with, and due to a slight (non) issue with the car, offered me a discount I wasnt expecting. Would highly recommend this location.

Quick, thorough, exceeded expectations. Car was clean and ran perfectly. Absolutely would rent again.

I rented the 15 passenger van for my son and his family to visit his brother and their family in Idaho last weekend. Enterprise gave me a great discount on the price and an extra day to return it which worked out better for my sons schedule. The van performed greatly with no problems.

The service was reliable, timely and sensitive to our needs. Very straight forward and thorough in explaining the rental.

We really want to shout out Trevor!! He has been absolutely amazing thru this time with our car troubles. We have had to rent a vehicle for WAY LONGER than we anticipated and he has truly just gave us to best customer service we could ask for. Anyone going thru a hard time can appreciate a consistent friendly face and voice!!Enterprise do what it takes to keep him around because he is truly the reason we will come back!!

I work at a local Ford dealership and am in charge of our rental fleet which is never enough cars for the volume of customers we have coming through our shop. Enterprise is always there to do whatever it takes to make sure our customers are taken care of and at an affordable price for us as the dealership and our customers. We appreciate the help we get from Enterprise and they are a WONDERFUL company to work with. Nothing but good things to say about their business and their customer service!!! If I could give more than 5 stars I would. They definitely deserve it!

Very friendly, easy process. Will be a returning costumer.

Unbelievably unreliable. They couldnt get us a car on the same day we dropped off our car to the repair shop, thats understandable, so they scheduled with us to be there Monday morning. They were late and then didnt have a car for us. Kids are late for school, both my wife and I are now late for work and they have to drive her to some other office to get a car. What a joke. Unprofessional and Ill be avoiding them as much as possible in the future.

I have used Enterprise almost exclusively for my car rental needs, mostly renting through my local office. The staff are very professional, and they move you through the process quickly so you can get on the road.

Always the best deals! Very friendly.

Worst experience ever we have been renting from american fork location. Had reservations they decide they over booked had no cars wife was dropped off had no way back home and the lady was rude and told we cant help you wouldnt even look to see if any other location had anything and just left outside trying to find a ride because you cant go into their build cause of covid. We will never rent from them again or refer anybody to them

After a collision I had to get a rental car for about a week and enterprise was fantastic as usual. Fantastic customer service, fabulous car, super smooth and easy from start to finish.

Nice to work with and even helped me get to the repair shop that had my car afterwards.

The worst customer service of any rental car place I have ever experienced. Waited almost an hour for them to pick me up at a body shop and when I called they told me they forgot. Then the next day when I tried again they had no one to pick me up. Stay clear of this place!

Got the car ready in under an hour.Fast service when I arrived.Returned the car with no issues.Refunded the deposit in 2 days.I have used them in the past and will always use them with this type of care.

The best car rental experience Ive ever had. We rented a car to drive to CA for a wedding and ended up getting stuck there for 2 extra days because of unforeseen circumstances and a freak winter storm. When we called to see if we could extend they told us not to worry about paying for the extra days and to just make it home safely. That is the care you hope to get in customer care!

The people here are great they do all they can to help you have a great experience with this company when others say no they say yes we can there the best

I loved my rental from Enterprise. The day before my pick up I received a call from the store to verify information and a quick walk through of how the pick process went. I got there and I was back on the road in 15 mins tops. My check out employee went over the car with me checking for any unusual dents or damaged that needed tobe noted. He also went over what damages the damage waiver cover and what type it didnt.Great experience will rent from them again!

Great. Had to exchange car with bad tire. Very responsive. No hassles. They are very busy in the mornings so afternoons are best.

Renting while black.Normally when I return a rental the person inspecting the vehicle asks if I double checked for any personal items.. apparently here they ask “make sure you collect any illegal substances or potential fire arms from the car”Do they ask all families this question or just black ones? Really put a bad taste in my mouth..

Well I was just a bit disappointed about my experience. I booked on line a midsize car at the Saratoga Springs location. Went to pick up the car and the location was closed due to Covid-19. Luckily I talked to an employee who was there to service customers from the body shop next door. I told him I had a reservation and he said I wasnt supposed to be able to rent from that location and that someone was supposed to call me to let me know. Obviously I was a bit upset over this. He had a car he said he could rent it to me, but he needed to clean it. By this time I was 1/2 an hour there and I needed to leave. All 4 of us big adults had to cramp up in a tiny fiesta.When I called care to make sure I was charged for the smaller car, not even an apology was offered. All she said if you dont like the car go to a new location and see if maybe they can change it for you. Very poor experience.

Great place to rent a car they’re always clean very quick thank you again

Rental was ready and they bent over backwards for me, even with some last minute adjustments to my schedule. They do a great job!

I have been renting cars from my local enterprise for the last 4 years. My recent visit was the worst ever, I will never go back to the AMERICAN fork enterprise. I always used a debit card, which automatically have to give a deposit, this time I used my credit card, I was told at the time that I would be charged a deposit as well with my credit card and I was asked all kinds of questions, which I was never asked before. A gentlemen before me that was being helped felt the same way. He was asked all kinds of questions, he was clearly upset as well, and also did ask why do you need additional Information? The guy helping us both did not explain why! Why so you want to know who my employer is? In addition I have used my credit card at a different site, they did not ask for a deposit on my credit card!“Unhappy long time customer”

Fast service, worked with me to get me the best car for my needs. Car was clean; everything worked. Checkout & checkin were easy and quick. Friendly staff. Convenient location for my needs. Left my garage door opener in the car and they called my cell within minutes to let me know. Id definitely use them again.

The nice lady that helped me with my reservation was very professional and Helful.

Great employees, great vehicles and good rates. Thanks Enterprise

Very friendly and courteous, with no delays. A great alternative to the airport rental (if visiting the Lehi/American Fork area). When I turned in my car, they gave me a ride to the Front-runner station (Less than 2 miles away and very convenient for getting to the airport).

I thought I could get a rental car from here. But then I realize that I’m 24 and they would be super expensive to get a rental car and pay for insurance. Whose idea was it to charge a responsible 24-year-old out the wa-zoo for insurance to drive a car. Oh well these guys are pretty good. We didn’t get the car from them because of the reasons above.

Enterprise was very kind and picked me up from my body shop. They were not pushy at all. They were very welcoming and calm and got me in and out very quickly.

I was told they would have a specific car for me here but when I arrived they decided to give it to someone else. Maybe they shouldn’t confirm with their customers that they will provide what is requested and fail to deliver. Lucas needs a little more training to be in the customer service industry.

I love to rent from this location. Fast and friendly service and we are always well taken care of. This isnt the location closest to our house, but its worth driving out of the way for. Zack all of the office staff and drivers do an amazing job. Thank you!

The overall concern was initial pick up of the vehicle. Car was covered in snow and not ready at all. FOUR drivers sitting inside and chatting. Was given car with mechanical issues. Both rear tires were not inflated properly and front sensor of vehicle inop. Overall car was not clean as inside windshield was dirty as heck. Overnight tire light came on again and we had to go to another city location to address. Literally in midst of wedding party rehearsal day. Folks in Boise were awesome as they swapped us out for another vehicle. We essentially drove over 500 miles with tires not correct and front radar sensor popping up in dash telling us it was not working. Enterprise overall ROCKS it out but this time they fell well below previous experiences!!!UPDATE After posting this review I was contacted by Enterprise who mentioned they were concerned and wanted to pursue understanding. I was contacted by local manager who wants to discuss. I left message and he texted and ask if he could call me back. After not hearing from him in seven days, I text and ask why he never called. He says sorry it was human error, can, can I call you tomorrow. Well tomorrow came and went and I never heard from him. Hard to have confidence in company that does not do what they say they will. Disappointing!!!

Exceptional service! Love the convenience!

It was a great experience.I enjoyed your service.

I am so impressed with the professionalism and courtesy shown by the agents. I had visited Budget before stopping at Enterprise and I cant believe the difference. The guy from Budget just wanted to close shop and go home after keeping me waiting for 45 min. The Enterprise agent just wanted to help me. The Enterprise agent did everything he could to help me determine the best discount (Costco, Liberty Mutual, etc) and hooked me up with a great deal on a great car.I am usually paranoid about getting before and after video, I didnt feel that I would need it here. I witnessed the agent with another customer where there was a little damage and he treated her with great respect and trust.It is really refreshing to deal with agents that still know how to treat people. Keep it up. I wont go anywhere else.

We were having a rough day. Our car has been in and out of the body shop for the same repair -dragging into its third month now. We were on our 4th rental car from Enterprise when someone from your American Fork office called and asked if we could switch rental cars because they were updating their fleet. He was kind and almost apologetic but it was still an extra errand being added to our already hectic schedule. Reluctantly, we arranged to come in and exchange cars the next day, Wednesday. When my wife arrived she was helped by Trevor, who greeted her by name and told her he had her car ready to go. As they went to the car, she expressed our frustration with the body shop, taking time I doubt Trevor had -as the branch seemed busy that evening. Trevor calmly listened, empathized and validated her feelings and frustration. He actually apologized for the body shop’s poor work and delays. He explained a few features of the new car to see if she had any questions. The car was filled with gas, was clean and was a much nicer car than the body shop had been renting for us. But it was the customer service that turned this stressful experience into something transformative. Some words she used to describe her interaction were accommodating, considerate, genuine, validating, appreciative, respectful, sincere, humble, and “WOW!”Please extend our heartfelt gratitude to Trevor and the rest of his crew. As mentioned, we’ve been to this branch several times. We’ve had excellent customer service from the other agents in American Fork also but apologize we don’t recall their names.

Quick service! Staff is friendly. Car was ready, so we were able to get in and out quickly.

Such an amazing company! The people are so friendly and really took care of me. I needed a rental while my car was in the shop. They worked out all the details with the insurance company and the body shop. As soon as I filed a claim for my car to be repaired, THEY reached out to me and made sure there was a car ready for me when I needed it. They picked me up at the body shop, after I dropped off my car. The process was easy. When I took my car back, they went out their way to drive me back to the body shop, before their driver got back from dropping someone else off, so that I could get to my car before the shop closed. I would recommend these guys to anyone in need of a car. The car itself was great as well!

I was dropped off at the American Fork location by a family member on a Saturday morning and thought I had enough money to cover the costs. The online reservation didnt show me the final bill including the $250 refundable deposit so after the vehicle walk around the guy hit me with the total which was 250 more than what I had anticipated. Luckily I had a paycheck in my wallet and the guy overheard me calling my ride back and told me he could take me to cash the check or to a bank no problem. Turns out the guy I rode with used to work in the same construction field of work as I do today. Pretty cool and unexpected experience, check was cashed, paid for the ride and went about my business. Keep up the great work guys. Thank you for the quick deposit refund and overall pleasant experience. Great clean cars too If I ever need to rent another car, I will definitely be returning to these guys. Keep up the great work.

Good service, polite and friendly as well as professional. I definitely recommend this office.

Ive used this location regularly. Always got good service and received the car I reserved or a complimentary upgrade. On this occasion I was given a vehicle that was a downgrade. I had asked the person checking me out and he confirmed twice that I had rented the class car that I was provided, and that the rate is $xx.xx which was $3 lower than my reserved amount. i was in a hurry and thought, if its at the lower rate, I will accept it.I got the pick up confirmation through email and what do you know, the rate and class car I reserved showed up at the higher rate. i called the facility and the manager took care of everything even bringing me the car I had originally rented.Thats what i have to say about enterprise in general, If there is an issue they go out of their way to correct it. Which they did her and gave me a couple other perks as well to make up for the error.

We were very impressed with Enterprise! The car was great, the price was great, but the best part was their service. Enterprise was extremely helpful explaining fees and understanding our situation. They seemed to really care.

My experience with Enterprise is always good. They are always friendly and concerned that my experience is at least satisfactory. I will always choose Enterprise.

Best customer service Ive ever had from a car rental company!

I loved this place they give me rental brand new car its good thank you

This location has been one of the best for us to use for car rentals. They are always friendly and more than happy to work with us and stay in our rental budget. Every time we rent a car, we use this location because of how great they are.

Great customer service! I think the mans name was Kyle, and he was awesome. He helped upgrade us for a super small fee, got us in and out quickly, and made us feel way welcomed.

Overall great experience, with a couple of hiccups. I had originally called in for a pickup at one address, but needed to change it the day of. Apparently the driver didnt get the change and tried to pick me up at the original location, delaying my pickup by twenty minutes or so. No big deal. Checkout process was smooth and quick, no high pressure added insurance pitches like some other places Ive rented from. Car was clean and ready to go. After being out on the road for a day, I realized the radio reception was very poor. Checked it out and found out that I was missing the radio antenna. Enterprise down in Moab was great and had an antenna I could borrow for the rest of the trip. Toward the end of my trip I realized I might need the car an extra day or two. A quick call in got my reservation extended very easily. Dropped the car back on a Saturday, so didnt have to deal with a check in, but the after hours drop off was easy. Overall a positive experience and would rent from them again.

Excellent customer service!!

I rented a car to go to Idaho from Utah. The car took a little getting used to like any car, but once I was used to it, it worked smoothly. The people who helped me rent the car were great. They made it easy and covered everything necessary. I dropped the car off after hours, which was also super easy. The next day, they called and let me know everything was processed and asked how everything went. It was the easiest car rental I have ever had.

Always just what we ordered..

I have been renting from the American Fork Enterprise Rental for several years. I have been impressed with their service and friendliness each time I am there. A memorable experience I had while renting was with a car that I was traveling during the week for an extended time frame. I didnt need the car on the weekends and was returning it at the end of each week. I liked the car so much I was not relishing the idea of changing it for another one. While in the process of renting the vehicle, I was informed that I did not need to return the vehicle until I was with my travels. This saved me a lot of time and anguish so I didnt have to get used to another vehicle for the next week. This has been a memorable experience and has helped me in making my decisions of whom I was going to rent a car from.

They make service a standard. I recently lost my dream car to a total loss accident, and Ive been rather distraught. Enterprise added ZERO stress to my situation, and aided me in getting into a rental while insurance does its thing. I will definitely use their service next time I need to rent a car!

Great experience and staff was very friendly and easy to work with!

They were EXCELLENT!

Great personal service by Enterprise staff

These people made renting a car so easy.

We were referred here in order to temporarily replace my car while it was being worked on by the dealership. They had asked me what kind of car they were supposed to be covering. I told them and expected a similar car to the one I own. The first car they setup for me had dog hair all over the seats and my daughter wouldnt even get in the car. Then when I returned the car, I told them that the car didnt even come close to my car and asked for something closer and they said no. Everything was apparently an upgrade. So they gave me a car even worse than the first. I went to return this car when the dealer said mine was ready, they didnt offer any assistance to return me to the dealer. When I finally got to get my car back I was soooo grateful for my car. Though it turned out that my car needed to go back into the dealership and they did manage to pick me up from the dealer and this time did provide me with a vehicle that I couldnt complain about. But this time it was only for a couple of days. This isnt the first time I have had trouble with this Enterprise. Total rental time was just a bit over 2 weeks.

Conveniently located close to my home! Love the free upgrades and weekend rental specials. Easy weekend returns on Sundays

The drivers that get you to and from places are very friendly. The vehicles you rent are always washed and cleaned before renting. The process went smoothly and simple for renting. Also a fun fact is that the oldest car you can rent is just a couple years old.

Very knowledgable staff that were very helpful and really got me the information and vehicle I needed. The wait was not long and I was back on the road in no time.

They were friendly inexpensive and accommodating!

We arrived as they opened, got prompt service & inspected car. Upon entering the selected vehicle, I was unable to comfortably enter or sit (62, 300 lbs.). Without hesitation I was offered a Toyota Corolla. It was fantastic. We drove 2,339 miles at the posted speed (most of which was 80 mph) on cruise control with the air conditioner and got nearly 33 mpg. Most relaxing trip we have taken in 43 years! Thank you for your service.

These people are awesome!! Our engine needs replaced and our insurance company (root) got us into a rental car they offered to pick us up so we were not walking we didn’t need the ride however I thought that’s customer service at it’s finest

Thank you for making a difficult experience easier. They were 5 star from pick up to delivery. The listened to my concerns and treated me like a VIP. Extremely recommend this group!!

Just rented here for the 1st time and had an awesome experience! I will be going back again for sure. Well done!

Car wont start, test before delivery

Employees arent honest about what will and wont be covered by insurance companies in case youre renting due to an accident.

The office staff is very kind and helpful. Ive rented here a few times a year. I like the cars Ive used. But... The cars are not cleaned out that well. Ive found fries, goldfish crackers, raisens and the like. And that is not in the same car. The inside windshield frequently needs a wiping. Last time we went and bought a lint roller and cleaned fur out for about 20 minutes.

We spent less than 10 minutes getting our rental car for the weekend. The gal that took care of us was very quick and efficient, getting us on the road. Thank you. We will definitely be back again soon.Deon

Car was great. In good shape and I really liked driving it. But I needed it because Id been hit by another car and mine was in the shop. I was a little (actually a lot) disappointed that my whole rental expense wasnt covered and I ended up spending almost $400 while my car was getting fixed. But I suppose this isnt enterprises fault, it was more the insurance of the person who hit me. Really liked their service and the fact that they gave me rides to and from the body shop.

They were very friendly, fast and respectful. Because they didnt have any economy cars they upgraded me for free. They offered me insurance, but were very respectful and non-pushy when I declined and told them I would use my own and my credit card insurance. Quick and Quality!

Excellent customer service!! Love that I can text them rather than calling.

The customer service was great but the pricing was ridiculous especially for a compact car and it barely got us to where we needed to go. It was 320$ for a weekend. Wth!! Literally the tire pressure kept coming off and on and the casr was shaky when we drove it over 60mph to AZ. I literally was scared it would die out and so made my trip a lil nerve racking. We told enterprise what happened and they told us thats how Nissan versas are. I dont know if they know anything about cars but no car should feel shaky and the tire pressure sign shouldnt be going off and on! I let them know so noone else dont drive that car and get into an accident smh!

Very friendly, efficient, and professional. Thank you for the awesome service!

Super friendly staff that really understand the meaning of customer service. Everytime I rent there they always deliver and go out of their way to make my experience the best!

To say this Enterprise location has good customer service would be putting this lightly. This entire operation is focused on the customer. From start to end they treated me like their favorite customer. Despite my unannounced drop-in and this location being an extremely busy operation they efficiently got me in and out quickly.

This should be a 5-star review. The car we got was amazing, the service was great. Everything went smoothly. The reason they lose two stars, is because its been almost 4 weeks since they told me Id get my deposit refund, and it still hasnt arrived.

We had a great experience. John helped us get a work truck I could use very easily. He was awesome! Then when I turned the truck in, I mentioned the smell of smoke from a smoker previous to me, and Ammon made it up tremendously. In a world full of all kinds of bad service, we really feel like these guys went above and beyond! Thanks guys, I’d recommend you any day.

The manager Sam at this location is very unprofessional and condescending. We always use enterprise when we rent a car and have never had any issues until we used this location. While trying to understand why we had an additional $40 charge the manager was very annoyed and stated you obviously have not rented a car before!He was very unprofessional and rude. I am surprised that he was a manager and that he would treat customers with such disrespect. I will be looking elsewhere next time I need a car rental.

By far, the most impressive company and people to work with in this industry. Their employees are so incredibly courteous, they remembered who I was, asked me about my daughters soccer tournament that we used a rental for and were so complementary when we ended up needing the rental for longer than expected. We rented from the American Fork branch but I also spoke with people at their main office and everyone that we dealt with over the last month of needing a rental were so kind and so easy to work with! ENTERPRISE DESERVES MORE THAN JUST 5 STARS!!!

Didnt start off to friendly but overall good service.

I rented several cars from Enterprise while I was having mechanical problems with my car. Rosie is exceptional to work with; very helpful to solve concerns, answer questions and to ensure a positive experience. I highly recommend the American Fork Enterprise location.

They are so friendly, quick, and efficient over at Enterprise-American Fork. The manager over there is wonderful. He has always addressed my concerns and has even upgraded me at times without even being asked. Ive always had a good, clean car to drive....and theyve always given me a fair deal. Ive used other local car rental agencies and Ive always returned to Enterprise. Thank you!

The check in process was quick and easy. The car got great gas mileage which was also a plus. My only complaint is I was scheduled to be picked up at 9am, and didnt actually get picked up until 9:45am. That set me back an hour on my trip. Other than that, everyone else went smoothly.

Went without a hitch! Easy, courteous service.

This location is awesome! Its clean, staff is great and Zach is awesome! Good rates, good insurance, nice clean cars. Thanks