Took my GS-75 Stealth in because of overheating issues. They explained that my processor was a model that ran hot, and cleaned the laptop out. Laptop was getting up to 200 farenheit. Now it runs at about 106F so whatever they did, worked pretty well.They have the ability to order specialty parts for your laptop that arent available to the general public as well. Affordable, and quick. Would recommend.

These guys are great! I had issues with a pre-owned computer, and the owner personally helped me pick the right laptop with the right older operating system. I was so frustrated, already, with a broken computer, then the laptop battery went out. I needed a computer for some word processing, and these guys had the exact older system parameters I needed for my setup. They even ordered a new battery, gratis.I wish there were a dedicated word processor/printer with a HDMI cable to a big screen tv. I sometimes just need to write paper documents - there are small solutions, like an iPad type device, but it would be nice to have a sort of word processing only console that doesnt have much in the ways of bells and whistles. A dedicated android with HDMI out, a usb slot to save documents, a printer connector, an old version of Word Perfect or Word that will never need upgrading, a flat screen, and a keyboard/mouse? If that was an option for $250 or so, I think it might sell to people who just want to write, format documents, save, print them - and do internet later. They can buy a separate cheap printer, or save the documents to have professionally printed.

As advertiser, Great Service,Friendly Technicians. Extremely open and transparent about what to expect about their service and prices and turn around time.Will definitely return again.

Im disappoint in the current quality of a new laptop and repairs to another laptop. I attempted to contact the owner several times but have yet to receive a call back.

Im actually debating whether or not to contact the better Business Bureau on Sandia Computers!! Guy brings a flight stick out to show me, it has a 69.99 price tag on it. Runs to the back and comes out all Oh, I can let it go for $200 and gives me some BS on how you cant find them cheaper, how there going for $300-400 on Ebay. Just found one on Amizon for $60.00 plus shipping!! Isnt it illegal to do exactly what he just did? Or at the very least super unprofessional, maybe devious? Never will I go back to Sandi Computers.Also Ill be putting this on every social media account I have and every business raising site I can find! Thanks guys hope it was worth it!

I have been dealing with Sandia Computers for several years and cannot speak highly enough about their expertise and service. I recently had them change my operating system from Windows 7. I had some printer issues and they gave me at least two hours of service without charge. I had no problem paying more for my printer than I would have from the big box stores. I know I am paying for service. At the big box stores, I would have been on my own. I highly recommend Sandia Computers, since there are few stores left in Albuquerque or anywhere that provide this level of service. There is more involved in a purchase than price.

Two words best describe Sandia Computers even in these difficult COVID times: Customer Service. The staff is very skilled and very friendly, the owner is often out on the floor helping customers, and everyone helps you no matter who is working on your actual computer.I had a major crash of my MAC and thought I had lost years of film data. Bobbie spoke to me very calmly, assured me they would do a thorough diagnostic and that I would be able to get back up and running without major issues.I am not computer fluent, but he explained everything clearly and all of his suggestions made sense and helped me to move forward. I am typing this on the very computer Bobbie fixed, and if anything it is faster than it was when I first bought it. He even helped me install an old SATA card to maximize the speed of my OS.Bobbie is really great, but so is everyone, and I highly recommend you take your ailing computer to Sandia Computers as it will be in very capable hands, and you will thank me when you get it back! NOTE: They are being very COVID careful, so please wear a mask and try to schedule an appointment in case they are at the limit of store capacity. A+++++!

Went in panicked and they put me at ease that my laptop was ok.

They are very helpful and informative. They worked quickly and efficiently. I highly recommend them.

Best quality service and pcs.

I have gone to this store for years and have never been disappointed. The staff is first rate and they know what they are doing. I was there today for a minor adjustment to my Dell tower and they was NO Charge. How often does that happen anywhere? Albuquerque has a lot of good local places like this. Buy local when you can. I do.

Absolute garbage service. Sold me a bad computer, with a bad hard drive. Had to argue with the company to repair the computer. Got charged twice, once to buy, once to fix. Atrocious communication. Then proceeded to blame us (the consumer) for their shady business practices. Don’t go here. Ever.

I brought my computer tower in to Sandia, as I couldnt access email or the web. The help I received was very professional, efficient and friendly. My problem was solved and then some by employee Ace. The hand holding you offer really works. I will definitely return.

Sandia computers is great. They give you the facts about your computer repair and expedite the repair in a timely manner. Everyone there is very friendly and helpful.

Been coming here for decades! Wont go anywhere else!

They were very professional and explained everything they were going to do. They were also upfront with any and all charges. No hidden charges to worry about. They gave me a time line and had it done way before the date they promised. I need my computer for work so it was great that I got it back so quickly. Very nice young man onthe counter.

The crew at Sandia Computers really fulfilled my expectations. Sure, I could have gone to the others guys with their black and white Beetle at the Blue and Yellow store, but I took the advice of a good friend who really does intense work on CAD. I dont regret my decision. The follow up in answer to my questions has also been great.

I have had two laptops serviced and both times have been more than satisfied with the work and time in which it was done. They are educated and patient and go the extra mile to accommodate questions and concerns. I cant say I cannot wait to see them again necessarily lol, but when I need service again they are the first and last choice.

Absurdly overpriced, very little parts or product displayed in the front which is shady.

Great customer service! They broke down what I was paying for, and were very upfront about the parts they were ordering and what the final price would be. Extremely quick turnaround time. They estimated it would take 2-3 business days, and it took about 1.5! Ill definitely go back if I need any computer repair in the future.

Thank you Dave and Ace! When all hope was lost, this dynamic duo recovered all my images, a weeks work of portraits, from a faulty memory card!

Im amazed at how much better my laptop runs with the new solid state hard drive. Appreciate that the staff explained things in laymans terms so a non-techie like me could understand! Thanks for the great service.

If I could get away with giving them negative stars, I would. Both computers that I had purchased from them have gone schetzo. Niether of them work, and they cant figure out how to fix them. They refuse to give my money back. Not worth the hassle to deal with. Will be contacting better business. If Lemon Laws covered computers, I would have a case against them.

Very professional and solved my immediate computer problem very quickly. They also made several recommendations concerning possible solutions to most probable future problems with my aging pc. They also offered possible upgrades with newer pc solutions. Highly recommend them for anyone needing computer repair and advice.

Cost more than I expected, but the service and keeping me updated on the progress was very good... I wish that the technicians would call on Sandia Computers land line since I dont like to answer calls from unknown callers.

Over the years I have purchased 5 computers from Sandia Computer. Stewart has been very helpful is solving computer issues and not pushed a new computer on me if I could update my harddrive or ram. Over the years they have been very honest with me.

Took in my daughters laptop. Needed lots of work. Works great now, the staff was polite and very professional.

We always enjoy our experience with Sandia Computers. Friendly, knowledgeable staff and a great, friendly owner too. Fair prices dont hurt either.

We brought in a crashed hard drive for data retrieval. Other than for a slightly cool reception by the front desk person when we first came in, were very pleased. Rafal was very professional and pleasant to work with. The best part is that he succeeded in getting the data off the drive. Good experience.

Great customer service

I have been a customer of Sandia Computers for a number of years. They have provided consistently reliable service and advice. The staff is knowledgeable and when I have needed equipment good items at fair prices have been available.

Stuart and his team have been caring for our familys computer needs for over 18 years. Their expertise, professionalism, integrity, work ethic, customer service, and just being nice people, have earned them many well deserved awards thru the years. Five stars are not enough. Knowing we can contact them via Team Viewer from almost anywhere is a big plus. I always have a lifeline! Hope they are around for another 20 years!

The turn around time was very timely. The service tech called me and gave me options to help solve my problem. After we agreed on what I wanted done, it was ready the next day. I am very happy with what I got. My MacBook Pro runs better now than when it was new.

Ill probably end up giving Sandia computers a 5 star rating but they arent finished with my second computer yet. I took two HP towers in for evaluation and the tech on duty (Ace) totally fixed the problem on the first tower right there on the spot. He was knowledgeable and courteous. He reset some settings for me and explained not only what had happened but how the reset would prevent it from occurring. And he did this at no charge. Honest folks doing good work for people without the need to rip you off.

I recently had a hard drive replaced in my aging Desktop Mac by Sandia Computers. The initial conversation was over the phone and I believe it was with the owner. He was very knowledgeable, but not humble in the manner of expressing his level of expertise.Upon check in at their Wyoming Blvd location, I was greeted by a young man who gets stressed out quite quickly... so much so that he asked someone else to check me in. Once checked in and confirmed work to be completed, I was called less than a week later that the job was done.I was again greeted by the same stressed out young man. Seems that stress was set on by my asking for a printed copy of my estimate during the check in process and by the phone ringing during my check-out process.Overall, great work in getting my computer to the point of working again for less than expected pricing. Just make sure you are very specific about what you need completed at the time of check-in to ensure you get what you are asking for.

Bobby and the staff were extremely knowledgeable and friendly. Their prices are quite reasonable and the turnaround time is quick

Great place to get your computer or Electronics fixed. On-time service great prices and Friendly Smiles. Seiji was the name of my tech he did an amazing job computers back to working like nothing happend.

I had a laptop custom build by them and everything went well. Since then I have returned to the store for computer parts for my desktop and, most recently, to deal with a corrupted OS on my laptop.Every time I have been there, I have always been under a time constraint and both the technicians and the owner have understood this and worked well to get me what I needed as fast as possible. They are not cheap but you are getting what you pay for, top quality assistance and help for your electronics.

Two computers in two years, both lemons. Whats worse is that these were issued to a VA Voc Rehab student. The first was an HP laptop and the second a Toshiba laptop. Both were utterly unusable, even for web browsing.

The commercials are weird and strange but the computer I had built for me over 6 years ago is running strong and reliable. I have only had to replace the DVD burner. I would definitely have them build my next computer since I like supporting local small business plus having the shop that built the machine service it is a plus.

Very helpful & explains issues & resolutions that the average person easily understands.

I was very impressed by the quality of service from Sandia Computers. They were very honest about the status of my computer and helped me to extract the important data from it. Everyone was friendly and helpful. I would highly recommend their services.

Overpriced and not up to date since they offered Windows 7 and not ten.

Best Place in town to have computer problems corrected, a computer repaired or to buy a custom new one! They also install phone & tablet batteries, and have other needed supplies. All done as quick as possible and professionally! You can trust them to do the job!

Great vibe. Very polite workers.

I purchased a computer from them a couple years ago and shortly after using at for midi 2 or 3 times that computer crashed! I recommend that you do not go to the store daily own sell defective products. They will never get my business nor my familys business ever again.

First the owner is a real character, he helped check me in and was very helpful in explaining all options available to fix any issues w/my PC as well as options to upgrade it. They upgraded my failing hard-drive and restored most of my files without a hitch, even adding a new program to help me avoid the Windows 8 screen. This is the second PC they have fixed for me, after the first one I stopped buying the store warranties and just go come back to Sandia if I have an issue. Yes they are probably expensive, but i completely believe they stand by their work.

The Sandia Computers personnel were very courteous and professional when I took my computers in to them. They were very knowledgeable about all aspects regarding my computers and completed their services in a timely manner. I plan to use them again if I have computer problems.

After desperately trying to upgrade my computer which is a 2011 Mac Mini these people made my dreams come true. Apple refused to put in more RAM for me because they wanted to sell me a new unit. Sandia computers upgraded my RAM and put in a new hard drive with no moving parts and the computer is sailing like it never did before. Thank you thank you thank you

Great staff. Very helpful to one who is computer illiterate. Reasonably priced. They will give you multiple options in different price ranges and explain the differences.

I have ALL my and my friends and family go here now. They built my 1st Really powerful computer at a Great price. They fix and sell the best.

They give great and honest advice even if youre not buying anything from them. Thats a good business because they dont have to do that.

My 8 year old Dell XPS had a catastrophic hard drive failure. I have heard in the past this was the place to go.Took my desktop in and explained the problem, what I tried to do to remedy the failure. The response was can do and they suggested an up grade for my hard drive. The upgrade was completed in one day. The data return is still in progress. The owner, Stuart, made a statement that sold me to be a future customer. Once they repair a computer, we are part of the Sandia family. He wants to keep all of the computers at top shape and us, the customers happy. Once the data retrieval is complete I will be proud to be part of the Sandia Computer family of customers.

Once again, my only complaint about Sandia Computer of Albuquerque is that I have nothing to complain about . Friendly and professional staff , no hype , or pressure to sell things as an individual , not a number. My son was there when we purchased our computer 4 years ago , and being a special gifted person,that has worked at one of Albuquerques large grocery stores for 12 years, Sandia computers created a computer suited for his needs and he is still enjoying it everyday . We do so miss Karl and an occasional TV appearance by Stu

Stu and the staff are really attentive and awesome, I had problems with my computer stu said no problem...

I have worked with Sandia computers for many many many years. Their work is impeccable and excellent. Stewart is a great asset to the business. He is the owner and he is outstanding as always.

Im very pleased with the overall service and knowledge of the staff. The technician explained to me the problem (s), and what had to be done to fix it, in terms I could understand. The turn around time for my computer was 4 days, within the stated time frame.

The staff and technicians at Sandia Computers are helpful and highly professional. They know their business. They kept me well advised on the work needed on my computer and were most helpful when I ran into problems.I will go back.

Stu and everyone super helpful. Had my main business computers motherboard go out and some big projects to complete. They had me set up in a new and faster computer within hours. Price was great and they were able to save all my files and hard drive too!!!!!!

Amazing customer service. Did not let me walk out until they had created a five star experience. Could not ask for better.

Im very happy with the the way I was treated and with the work that was done on my laptop at Sandia Computer. The people that waited on me were professionals and knowledgeable about their work. I was given an approximate time that my laptop would be in for service. After leaving I was called and was told what was needed. I was given an itemized list of the problems that needed to be checked out. I would refer others to Sandia Computers. Shirley Ulibarri

This was the first time I had gone to Sandia Computers. Brandon was very knowledgeable and gave me all the information even the bad news about my computer. I will trust them with my computer needs from here on out.

My laptop had taken a bad turn and I had Brandon at Sandia take care of it when he found that my HD would not pass. It came back in very good shape, except for re-installing MANY programs which I had forgotten I had on it, and then when I could not get my printer to work, he put me on-line and got the Drivers installed, making the laptop work very well. I cant recommend Sandia higher for the work they do.

I like the professional staff at Sandia Computers. I have dealt with them for many years and will continue to bring my computer concerns to professionals who care and explain the situation clearly and the solve the problem. I gladly recommend the good people at Sandia!!!

These guys did a full PC build for my sister awhile back that has been a workhorse, so when I was looking for a local shop for a few pieces I was missing for my own build, I though of them. Was not disapointed. Even included some screws I needed, at no extra charge. Theres a reason theyve stayed in business as long as they have.Local business, friendly and knowledgeable staff, and affordable pricing; what more could you ask for?

Very disrespectful and condescending when dealing with members of the armed forces community, and yes they are aware of who we are beforehand. Problems with their products are YOUR fault, with minimal effort to rectify their error and not even the slightest hint of an apology. This type of business thrives and depends on the ignorance of people, please dont allow that to happen.

They were very efficient in getting my computer fixed, not to mention the price seemed quite reasonable. Best of all there was no BS sales pitch to join any club for future discounts like at some super chain shops.I recommend Sandia Computers and if the need arises will use them again.

Ive used Sandia Computers several times for the last many years. They have consistently done an excellent job. They have always corrected any performance issues as well as offered some excellent recommendations. In the most recent situation, my computer was performing poorly. After a brief discussion, I was provided with a probable cause of the problems, some additional recommendations, and an acknowledgement that other possible causes of the problems would be checked. The computer repairs were done quicker than I expected and the cost was very fair. The computer is now operating very nicely. Thank you Sandia Computers!

Great Shop! Reliable ,fast, and affordable service!

Friendly service, explained process and collected information from me. I recieved quality feedback. I recieve my repaired equipment in a timely manner based on the timeline they required to complete the job. Thank you, Sandia Computer Services representatives.

Sandia was recommemded to me and I could not be any happier that I took that advice. I was unsure wether to just replce my all-in-one or have it fixed. Stus advice was to get it fixed and take advantage of the parts and services he was offering. That was excellent advice. Ive already recommended Sandia Computers to another friend.

I think Sandia Computers is the go to place on Albuq for straight forward, competent technical computer services, as well as personalized services in addressing complex issues to determine appropriate equipment and software to resolve them and to complete all set up and optimization of your system and for very fair charges. In my opinion I have always received more services & friendship over the years at Sandia Computers than what I was charged for.Richard Beckwith

Stu; just wanted to jot you a quick note. My new laptop is the best. Its fast and everything works. You made sure all my software worked, without a hitch.Now I know why they call you GURU Stu------- you know everything about computers. I will send you lots of customers, I am so glad my sister-in-law sent me to you for my new laptop.Stan Byars

Dont come here. They are over priced and with cheap products. They often will use old parts and sell them as new. Often the owner will buy products for $200 and sell them for $1000 with no extra components added. He buys most of his products that have been refurbished and often come dead on arrival. You know that new stick of ram they put in you spent $80 for? It was taken from a older computer that was built 5 or so years ago that he got for free. Last thing, he pays his employees McDonald pay but charges you $75 an hour. Just dont shop here if you care for your self, your money or your time.

These guys know their stuff. Shoplocal everyone!

This man offered no useful information. I had a keys that had fallen off the keyboard and I know Im not savvy enough to put them back on myself. The dude wanted to charge me hundreds of dollars to replace the entire keyboard when the keys literally just needed to be pushed back into the unbroken keyboard. Food for thought. Hes out to rip you off.

Great i got y gaming computer runs great. Great prices, but the owner isnt. he can be sorta annoying and yells. and dosent know what he is talking about. Trust me build a pc but ask for luesas im sorry if spelled his name wrong

Excellent service. Resent the owner, (boss?) however, who blares the Fox news channel on TV every time I go there. Its very impolite and offensive to broadcast partisan views at a business, particularly to those of us that may have a different philosophy. Turn off the TV.If nothing more it is an interference. We dont need noise to conflict with operations.I wonder if he hires only those that agree with his politics?

Went here after my laptop wasnt powering on had no lights indicating is was charging. After I went in I was told that the charger was bad (which was correct) a week after I dropped it off ($81dollars just to leave it with them) I called them and they said the hard drive was bad ($300) and also it needed a charger ($80). I had ordered a factory charger from Amazon for $20 and I picked up the laptop plugged it in and it worked fine. They seemed to feed me a false story in order to sell me new parts and PCs for an insane markup.

We have very little computer knowledge and appreciate the help and support given us at Sandia Computers. Stu spent a great deal of time with us using their Team Manager program twice this week and solved our problem.

Very honest and hard working folks. Great prices too!

The rudest owner of a business I have ever encountered. When I asked why they were using some outdated parts in their computers (since I was thinking of buying there, and noticed this issue, its a valid question, right?) Anyway boss-man yells at me rather than explaining. I gave my business to another local company where I was treated with respect.

Was happy with service. Technician was helpful computers working good

Best service ever. Stu is the MAN

The staff was competent but hadnt had any work done on computer came to pick it up took them 15minutes to find it

Your work and advise has saved me hundreds of dollars.I feel very fortunate to have taken the advise of a friend to use your professional services ...

Took my laptop in to get it fixed, it was really slow. Turns out my operating system was corrupt or something. My technician was Jared and he fixed my laptop! He did a tune up on it and reinstalled my operating system and it runs just like new. If you like friendly service and professionalism go here. Geek Squad is awful, never go to Best Buy to get your computer fixed!!!!

These guys are rather prompt and straight forward in their services, would do business with again!

Extremely helpful... went above and beyond to get me repaired and on my way. A+++++

We were hired to work for this company and we saw inside and out of the operation and I would definitely use them. These people care about property keep up.

Very knowledgeable people and good service

Great service. Super fast! Thanks! - Rob

I cant accurately rate them as I didnt get past the intake process for my laptop to get repaired. A technician w/a foreign accent took over & asked me if I had my battery adapter, I said it was in the car but I didnt think I needed it as I havent before w/other places Ive taken it to for repairs. (I needed it for another computer, & it was my back-up & didnt want it lost.) That was when he was very condescending such as well, if you want me to fix it, then I need your adapter! Well, Mr. IT Guy, if you want my business, you need to be a little more professional in asking. No customer service skills. Not to mention its in a poor location if youre going North coming South on Wyoming.

I visited this place recently looking for an updated wireless router. I have a background in IT so I usually have a pretty good idea of what Im looking for. Wow, what a snow job.The salesperson who waited on me didnt have a clue about what he was trying to push. It was obvious he was only going through the motions since he could not answer even the basic questions. The stores owner was waiting on another customer and was givingher a phony sales pitch for one of his home-made computers. Dont waste your time at this shop, they like to sell to people who have little knowledge about computer productssince they can snow them with meaningless technical terms in order to up-sell their junk.

Very disappointed in the dedication to the customer. My less-than 2-year-old laptop exhibited signs of a DVD-ROM driver error. I took the laptop in because of such a good review from my mother and I wanted to avoid $200+ of shipping charges back to Samsung. The tech looked at the laptop, and determined the laptop had an error on the hard drive and had no problem using the DVD-ROM. He suggested I spend $350 on a solid-state drive one-third the size of the current one. I picked up the laptop and ran the same and more hard drive checks with no results in errors. Since then, warranty is covering the DVD-ROM repair.Never up-sell a costumer, never talk down to a costumer. Please do your research before going here, no matter your level of computer knowledge.

Always reliable, honest, great prices. Theyre not the fastest, but thats because they are the most in demand.

Do your research on these products. Inflated prices sometimes 1200% more money than on Amazon. They sell you merchandise assuming you are ignorant. Check Amazon or Tiger Direct for a true price comparison. Extremely shady business to say the very least. This business model went well in the 90s when people had little knowledge of computer systems. Oh, if you somehow get lured into big box stores sell crap, then research what they are selling because Wal-Mart has more current tech most of the time for half the price.

Mitch was a total pleasure to work with. A great experience here.

Upgraded my machine with them. Boy, they tried HARD to sell me a hard drive. I said no. Got the machine back and realized they put one in anyway! Called them and they said they were fine with the situation. I wasnt gonna complain about getting a free hard drive. Six months later, the hard drive dies. I should have complained... So I return and ask them just to chuck the dead drive and rig the one I was using into the C: slot. The owner sat me down a treated me to a little play where he showed me how I didnt pay for the new hard drive and I was a thief! I was driven to emasculate the little puke right there in front of his wife. STAY AWAY FROM SANDIA COMPUTERS.Horrible customer service, hard sell on unneeded new hard drives, and apparently -when you dont buy one- they install a time bomb hard drive and wait for you to come back for repairs. The owner is an arrogant little thief- taking advantage of people who arent computer savvy. My BBB complaint is registered.

Its been a couple years since theyve ripped me off, and by chance came upon their review site. I am appalled that they are still ripping people off with all of these fake 5 star reviews. For true reviews, look at the 1 star ratings. Years ago my laptop would not boot up and was stuck on the BIOS screen. I had no idea how to fix it, so I took it in. Weeks later I had to demand for it back only for them to tell me it had a fatal, un-repairable error and that my best bet would be to pay the $120 bill (for no repairs) or buy a new computer from their inventory. I paid and left because their inventory looked iffy at best. I took my laptop home, and by chance found the recovery disk, popped it in, reset everything back to factory settings, and am still using the computer to this day. These guys know NOTHING how to fix a computer but they do know how to swindle money. Please dont fall for these fake 5 star reviews.