I had an oil filter adapter issue and the it was resolved by changing the adapter. Great customer service from Sarat. I always believed the great service sells new cars. The people at Sarat always make me feel like a VIP. That why I buy my vehicles from Sarat Ford

Sarat Ford is the place to go to buy a vehicle and to have it serviced. I bought my F150 from Aaaron Coon, Sales Manager at Sarat Ford. A fantastic truck and the price was right. On my last visit for an oil change, John Gentile, Service Advisor made sure that I was completely satisfied with the service. Many thanks Sarat Ford for having such a caring and client centered staff.

Customer service is fantastic. Attention to detail is a main focus as well. Communication to me throughout the repair of my truck was excellent. They have gained another customer through excellent communication, prompt service, and going the extra mile to ensure a happy customer.

Lenny and Kamryn from Sarat we Fantastic!!! Lenny went above and beyond to make us feel comfortable and confident in our purchase! I brought my mother in to see a Corsair. We test drove an she purchased... we had such a great experience I came back the next week and leased one for myself. Sarat bought out my Jeep lease and put me in a new car the same day!!! THANK YOU so much for showing me that there are still dealerships that have a heart.

Nice guys here. Made the. Buying process quick and painless for me and joked around with us while we waited a few times. Three vehicles and counting from them

I chose to come here based on a referral from my friend, she had set me up with Jacob in the service department and he did not disappoint. Every concern i had he addressed, then he called me and went over all the other stuff , and when I asked him the benefit of doing it, he gave me a very educated answer that I appreciated so I decided to do the work. Before I came in I got a call and he made me aware that there was some discrepancy with the warranty company, mean while i am getting myself prepared for a massive bill mentally, he called back to tell me that it was all taken care of, I came picked up my car and now he has received a customer for life. Also on a side note them rental ladies Katie and Chelsea are amazing.

John Cassidy was extremely helpful, informative and very patient throughout our transaction. He made it possible for me to drive away in a vehicle that I have wanted for quite some time but thought it was out of reach. I have already recommended him to a friend who is looking for a Ford Explorer. John Cassidy is a great asset To your company.

Great experience in service department. Jon service manager went above and beyond to figure out what problem was with my F350 Diesel by contacting Ford on extra diagnostics. Really appreciate him following up and giving good advice about ejector and DPF. Truck runs very good. Dealership is top notch on service....

Rick did a good job quickly wrapping up a deal for me and my business

Do not buy a vehicle from this place please save your time and money. 5 Months of making payments to ford and still have no vehicle. Currently filing a lawsuit against them

I find the service dept. to be very reliable and quick. I have a 2013 Fusion and each time Ive been there for any kind of service - its taken care of quickly and Im very satisfied when I leave.

Kyle sold me a truck...very knowledgeable and a pleasure to work with. Highly recommend going to Sarat Ford in Agawam to purchase your new or used vehicle.

Sarah Ford Made it right with me Lincoln socks But The Sarah family are good people

I have a excellent experience every time I get my vehicle maintenanced sarat provides awsome service

Service was quick, convenient and reasonable. The person at the front counter was polite and professional and personable.

My first experience wasnt great. But today they did a great job. They had everything ready and got the job done quickly.

Service was excellent. Although the situation was a difficult one, customer service made EVERY effort to provide the best possible outcome.

It is always a great experience at Sarat Ford. Have bought many vehicles there and the sales and service is always top notch.

Couldnt have been more helpful. I started off there because I thought Id get body work done, which didnt happen ultimately. But the service was excellent and I cant say enough about having a loaner when I need to leave my car. jacob at the Serivce Desk was great. friendly/helpful

Id never buy a car from Sarat again. I was treated great when purchasing a used car, but was treated poorly afterwards. I think most strikingly, I purchased two new front tires for the car and they were mounted incorrectly!! Directional tires with SIDE FACING INWARDS written on them, and guess what? Yup....they mounted them with side facing inwards facing outwards!?? Zero confidence in a dealer that cant even mount tires correctly :(

Awfully slow, dishonest and rude. My car has a seized front driver side caliper. The customer service said she will have someone look at it and she will come back with a quote. I have been waiting for almost 2:30:00. Eventually I went to talk to another customer service personnel and obviously FOR 2 HOURS NOBODY HAS EVEN LOOKED AT IT YET? He was explaining that its because she put me in as a leaver instead of a waiter and its not his problem that they dont know Im waiting! WHAT DO YOU MEAN YOU DONT KNOW IM WAITING???? YOU JUST TOLD ME THAT YOU WILL COME BACK WITH A QUOTE!Considering how dishonest and inefficient they are, I would say this is the worst place to get your car fixed.

Sarat Ford is a great dealership from sales to service. I always get my truck back quickly with all repairs done in full. Dean Hoppe in service has helped me many times and great to work with, I always get a call back with updates to my repairs. I live 45 minutes from the dealership and it is worth the drive for the service I receive! I look forward to future visits.

Service dept staff leaves so much to be desired. Good luck getting ahold of them and then they just make their oversights the fault of the clients. Smh... and dont get me started on the prices! $500 for a wheel speed sensor on an escape!

Great staff, great truck selection, and very patient finance and sales management. I highly recommend and I am truly a hard customer to please and that says it all! Tough industry and understand value of each and every customer that comes to visit and the user experience.Jeff and his team run a great outfit !

Had a very good experience my lease was up went in without an appointment and was greeted with open arms from seller Lenny he took the time to go over my options, I was very pleased after thinking everything over I decided to keep my lease. I returned did some paperwork was put in a loaner my vehicle received a oil change new tire and breaks and inspection ,car washed and ready for me the next day.. I’m very pleased staff was nice and worked with me to keep my vehicle..Great experience..

Fast, friendly, quick service. Thanks!

I was waiting for 30 minutes and no one approached me. Very bad customer service. Chuck Micky was on his phone the entire time I was waiting for someone to help. I eventually asked someone to help me look for a new car and chuck was the employee that was referred to me.

Currently bought two cars within the last month from sarat Ford. Brian is stellar to work with and Kyle is the best salesman Ive ever experienced from a car dealership. I highly recommend working with them.

The old car is running like new again. Our 15 year old Lincoln developed rear axle noise. We thought it may be the end of this very nice car.Jamal in the service department looked at a few different options to repair the car with a budget that made sense.The car was ready when promised at the agreed on price. What a difference! The rear gear must have been failing for a long time. Now nice, smooth and quiet.Thank You Sarat.

Very bad customer service they did my finance paper work wrong not one time but 3 told me the car was certified and it wasnt it i walk way from deal....dont recommend

I made a 7am appointment to replace 4 tires a oil change a air filter and a cabin filter I dropped the car off the night before so I stopped in to check on my car at 1:30 pm to see if my car was done they didn’t even start it I was not happy I was told that they would call when it was done they were going to start on it shortly it should take 2 to 3 hours well I live over a hour away they called after 5 pm I said I would pick it up the next day what is the purpose of a 7 am appointment if you’re not going to abide by it I thought I was at a doctors office I have always had great service from Sarat I have buying cars and trucks from them since 2001 never had a issue always 5 stars this one got me it cost me time out of work to get my car the next day

Not the friendliest customer service. Several trucks returned with problems not fixed correctly.

The salesman (Ken) was knowledgeable and friendly while being professional. The car is incredible. Forgive me for saying but my wife and I are used to driving nice cars and my new 200s goes above and beyond. Thank you Sarat. See you in a few years.

Once again, I have nothing but praise for the service team at Sarat Ford.I went for State Inspection, oil and lube and tire rotation. I waited for the vehicle in their clean, comfortable waiting area. A service advisor walked up with my dirty oil filter to ask if I wanted it changed. I said absolutely. It was all done in a timely manner and fair price. This 2015 Escape Titanium has 30,000 trouble free miles on it. I highly recommend the team at Sarat Ford!

My car was fixed very well and in a short amount of time

Bought a Tacoma pickup from Sarat Ford. They were nice and professional. Went back for an oil change and they did a great job and informed me of everything done to my vehicle. Everyone was helpful and attentive. Great dealership.

As always...well done!

Lenny Weiss was a pleasure to work with and very accommodating as we waited for our Aviator to arrive. Lenny and Jeff Sarat went above and beyond to make sure we were satisfied with the vehicle. Overall a good car buying experience.

Had my car inspected there. They told me it failed because of the front headlights were foggy. They had already call Vermette Auto for me and told me to take it there and they would fix it. Well not only did Vermette Auto fix it they didnt even charge me. I took my car back to Sarat Ford and it passed this time. I want to thank the employees who helped me today. I would definitely recommend Sarat Ford for your car inspection.

Service was professional, timely and courteous. Vehicle was taken in quickly and serviced while I waited. All issues were addressed and corrected.

I spent a few weeks shopping around for a new vehicle. Originally I visited Sarat to test drive a 2016 Ford Fusion. On my initial visit I met both Jeff Sarat and my sales guy, Nate Kilelee. They were both very friendly and professional and did not pressure me when I let them know I was still looking around to explore all options, as this was the first time I was shopping for a car that wasnt just a purchase of necessity.Nate asked me to let him know how my search went. I visited multiple dealers, and had some poor experiences that got me thinking back to how impactful my initial meeting with Nate and Jeff had been.Lo and behold I went back to Sarat about half a week later to test drive more cars. Nate not only hooked me up with the most AMAZING 2018 Focus I have ever been in, but covered me with their plates so I could drive it until they got my plates in (there was a complication due to the car being used in some demos prior). To top it off their service dept has been in touch with me since to bring the car back in a few weeks so a paint issue on the back bumper can be taken care of, providing me with a loaner when it happens, and making sure I get a back-up key fob.The experience with these guys is unreal, and after scoping other dealers in the area I feel very confident with this start to what I expect will be a long-term partnership with Sarat. Really cannot say enough, but THANK YOU Nate and Sarat for my awesome new ride!!! Highly recommend!!

They have the most Ford and Lincoln vehicles on their lot then any other dealership that carries the Ford name. We had to drop off our truck for service and we had requested a loaner. The loaner that they provided for us was beautiful. No headaches about no you can’t get a loaner, they were spot on. Jamaal in service is our favorite advisorHe is courteous, not always available because every body wants to work with him. When your truck is ready he goes over it with you, opens the door for you. Nobody does that for you. When it comes time to get into another truck it will be this dealership because of the exceptional service that you receive from Jamaal in service. If you treat your customers right in-service you will always have them as forever customers to purchase vehicles from you. FYIAlso Brad over in Lincoln is also extremely professional and detailed oriented. Very polite.

When the service on my CMax ended up taking longer than anticipated on a Friday afternoon, meaning that the car had to be left at the dealer overnight because I was unable to get there to retrieve it (the shuttle driver had left for the day), Mike Colson came to work on Saturday morning, normally his day off, to make sure that I got the car back as early as possible by coming to pick me up himself. The mechanic who worked on the car also came to work on Saturday morning to make a last-minute adjustment to the tires. They both deserve a lot of credit for making that extra effort, and I truly appreciate it.

Brought my edge in for some brake work. I spoke with Laura and she referred me to Marcie. She. Is. Amazing. I cannot stress enough how professional they both are. Marcie called me to give me the update on my car and called me when it was done. Extremely happy with them!!!! Thank you again, Laura and Marcie!!!!

While it is painful at times to have to purchase new equipment it has always been a pleasure to deal with Rick Daigneault, Jack and Jeff Sarat. Rick is a true professional that knows his product,treats the customer with respect and is honest and up front about issues. I have delt with Jack and Rick over the past 40 years and highly recommend them as the best Ford dealer to deal with.

What a fantastic experience!I had a problem that made my vehicle un-drivable. (It was due to an improperly completed safety recall repair done at another dealer.) This was during the beginning of August, an extremely busy time of the year, and all dealers in the area were scheduling appointments more than a week into the future. I told Carol, the Assistant Service Manager, that this was my only vehicle and I needed it for work and she was able to get one of the techs to look at it. He discovered the other dealers faulty repair and quickly got my vehicle back in shape. Carol even contacted the other dealer and got them to pay to fix the faulty repair.During this visit I was treated very courteously. I was kept informed of what was going on at all times. Sarat Ford came through for me in a big way when I really needed help. They made it known through their actions and communications that they valued me as a customer.I had originally gone to the other dealer to save one day on the repair time. I wont make that mistake again. Id rather work with a dealership that has demonstrated their honesty and competency and that has my trust. From now on all my service will be done at Sarat.

I cant say enough good things about Jamal Martin in the service department. He has consistently gone above and beyond to ensure complete satisfaction. His efforts show that he cares and truly wants to help the customer.As long as he is at Sarat Ford, thats where I will bring my vehicles.

Always an excellent selection of new and used vehicles !!

Went to Sarat for an oil change and they found that the tie rod was in need of repair. I transport my grandchild in the vehicle so I was happy that they found it. It avoided any danger that could have happened if the tie rod broke completely

Great dealership!

Very professional staff. Finished in a timely manner and helped me to trouble shoot the problem with my phone and car hookup. Very courteous and accommodating.

My car buying experience was seamless and easy at Sarat Ford. Their staff was incredibly helpful and provided with all the information I needed to decide on the vehicle that was the best fit for me. Im very happy with my new Ford Edge!

So many cars, so many great attitudes. We just got a new escape and its awesome

I cannot say enough good things about Lenny Weiss the salesperson for my new Lincoln Navigator L and the whole team at Sarat. I had a very difficult situation trying to locate a new Lincoln Navigator L. Lenny took on the challenging task and handled it with class, honesty, and professionalism. His kept me informed throughout. He made what is usually something we all dread -- dealing with car dealerships -- a very pleasant experience. Lenny is amazing and one of the best salespeople I have ever come across in my career in any field, bar none! I highly recommend Lenny and Sarat. 5 star rating!!

Great service! Dean was a true professional and the tech was fast! I waited less than an hour! I recommend Sarat ford Lincoln for service! I have a GMC Pickup...Thinking about trading it for a Lincoln Aviator...

Oil and filter change. Appointment made for 7:30AM. Dropped vehicle off and let them know I was waiting for it. Also was having a problem with sunroof looked at. Service finished up at 11.30.Disappointed with sunroof issue. Apparently truck needs new roof rails. Took delivery of vehicle at end of March. Never tested sunroof during test drive as it was raining during the entire process( was a Sunday afternoon). Surprised issue not covered under warranty, hard to believe that vehicle passed the CPO certification with this issue. Decided not to fix. Don’t really use sunroof ( discovered issue by accident), dealer can fix it when I eventually trade vehicle in another year.

Took my vehicle in for service w/o appt and I was taken in right away and service was done in an appropriate time. Very nice service advisor (Mike)

GREAT SERVICE, GREAT PEOPLE. TREAT ME VERY WELL. WAITING ROOM IS VERY NICE WITH COFFEE AND COLD WATER. I ALWAYS BUY MY TRUCKS HERE, GET GREAT DEALS, THANKS!!!

I have always had good service when I go to Sarat Ford. On this visit I went in for an oil change but ended up needing brakes and calipers installed which made it quite an expensive visit. I knew my brakes were in need of service and they had to be taken care of. the service representative gave me an honest price and explained all the items I needed and I felt it was fairly done with an appropriate price. They performed the service in a timely manner and I know I was treated appropriately with no secret charges.Sarat Ford service is a trustworthy and full service facility that I trust.Scott Emmons

Very disappointing Purchased two vehicles from Sarat should have learned from first purchase not to go back. Second experience was worse. Customer service is terrible absolutely no regard for customers time or inconvenience

Free rental car, makes me feel very welcomed, great customer service

Went in for routine service. Mike and the team in the service dept. have once again met all my expectations and delivered as promised.Thank you

Its unlikely that I will buy another vehicle from this dealer. What an awful delivery process. The vehicle was not inspected before delivery and the wait time to get a sticker at Sarat is absurd. The day I picked it up they said I had wait 2 hours for a sticker. They said come back in the morning when its slow. Show up at 8:15 the next morning and it was 2 1/2- 3 hours wait. I finally got it done by arriving at 7am the following week. I was there until 8:15 even though I got there right when they opened. I spent 26K on a vehicle and had to go back 3 times just to get it inspected. Probably not doing that again and unless you have time to waste I wouldnt recommend going there.

All was well. Always is.

While everyone is always very pleasant, our appointment (I feel) took too long. It was scheduled for an 8:00 oil change, we arrived at 7:45 and we did not leave until 9:00.

Great place

I had a terrible experience at their maintenance service. Very badly treating their customers. No Priorities what’s so ever.

Dean was very good and everything went smoothly. Great service.

Went in for a service on my truck, the people there were very friendly to talk to, informative on the new f-350s and explorers and my service was done way sooner than expected. Great place with great people working there!

I received great assistance from service representative Dean Hoppe. He got me in had a new tire on my vehicle in time. Many thanks for your Service Rep and techs.This is the reason why I buy from Sarat Ford and do my best to get service done there.Ken Connor

I am enjoying my new car. Always great service at Sarat Ford.

Excellent service experience. Starting with concierge scheduling with Brad and finishing with delivery of my MKZ after having undergone a thorough detailing the car looks brand new again. My Lincoln experience met and exceeded my expectations. Five stars!

The service department ROCKS!!!! Service manager used to work for a garage in town, he isnt very impressive. But, the newer people he hired are really helpful and accommodating. I had almost given up going there, even though thats where I always buy my cars from.I am glad I stuck with them, its been getting easier and easier each time I go there!!!

Dean at Sarat Ford was very helpful in getting my truck ready after a little delay due to work load. I had told him I needed the truck for work and he put someone on it that night. The mechanic got if fixed after hours and I was able to get it the next day. Hats off to him for taking the extra step..

Friendly, professional, fast and thorough. They explain everything. Dennis was great to deal with!!

Awesome experience. They needed my truck for a re-call , needed it for a day and a half they gave me a longer vehicle for my inconvenience. In and out great customer service. I Highly recommend Sarat Ford.

From start to driving out with my new truck everyone was great.

Brad was very thorough in taking down and documenting our concern with a Navigator. He kept in touch along the way erasing any doubts that our vehicle would get taken care of.Love Sarat Ford!

Nice relaxed atmosphere. Sales service was great and very informative. Very fair with my trade in and the overall process was enjoyable. Facilities are very nice and selection is great.

Everyone here was extremely helpful. They were not pushy or just trying to get a sale. The salesman I worked with, Ron, was very knowledgeable and helped me to find exactly what I wanted. I test drove several cars multiple times, and he was patient until I made up my mind. As a first time car buyer, I felt very comfortable. The sales manager, Aaron, was also great to work with. Overall a great experience, WAY better than my experiences test driving cars at Hyundai, Honda, and Toyota.

Best Ford dealership. Great experience 100x better than others...

Rick in commercial truck has incredible truck knowledge and and always goes the extra mile

Great selection of new and used vehicles! I bought my last two trucks from Sarat. The sales staff is great! They dont try to sell you on anything, they sincerely want to help you find and get what youre looking for. The finance department is awesome too! They work hard to get you the right financing. I highly recommend Sarat Ford!

I was SHOCKED to find out I had to wait 3 Weeks for a simple oil change at Sarat. As a long time customer I never expected that response. So I will be taking all my cars to a location that is more customer oriented.

Great service

Experiences with both sales and service are seamless. Helpful, friendly staff.

Great dealership and awesome prices

I bought an F350 from them in 2016. Was happy with the overall sales experience and the owners and executives there seem to take pride in what they do. Have been there a few times for service and was satisfied. They have the largest inventory of Ford trucks I have seen in the region which makes it easy to see the model and color you want in person.

Jim Driscoll and Jeff Sarat will find you exactly what you looking for with their low pressure approach. I love my 2019 Mustang GT convertible!Chris W

No appointment oil change with full check and tire rotation. In and out in a little over an hour.Great service

I’ve always had great experiences with Sarat Ford. From their sales department to their service department, they always go out of their way to ensure that the customer is taken care of.

F one fifty black on black it is nice!

Went to Sarat Ford for a routine mileage service and as usual the service was performed at my scheduled time no additional waiting. The service personnel are very helpful and pleasant.

Hi Jamal was great. However when I called to make the appointment, the operator was not helpful, told me I could not get a rental, even though my car would be tied up all day, and maybe 2. And I also told her I have coverage for this under my own ins. Would not budge. Very disappointing human relations. You should know.

Jessie was very nice and super helpful!!! Would definitely work with her again.

Very helpful and friendly service managers.

Nice place. This is where I bring my antique Ford for its annual state inspection.

Service was exceptional and well done . Service writer Jamal took excellent care of me and my truck

I always leave satisfied and I have never been left hanging. The service team strives for a resolution to all issues. They are the reason I keep purchasing trucks from Sarat.

The service was quick. The service techs seem very knowledgeable as to what service should be done at this time with my vehicle.