Just bought a new 2020 Ford Edge from Cody at Arrow Ford. He was very patient with me as I asked to find the best possible combination of rebates for the lowest payment I could get. The sales managers were very friendly and came to me and explained a few different options for rebates and lenders so that I could see all the numbers before making my final decision. This made me feel confident in my purchase, so I left feeling satisfied. I took a quick lunch and before I even came back the car had already been detailed very thoroughly. Cody sat with me and walked me through all of the awesome features I had available so that I had full knowledge of my car’s capabilities. He’s also very friendly, a great conversationalist, and he really knows the car business. I would recommend Cody Brock at Arrow Ford to anybody looking for a new or used vehicle!

Great place, had a wonderful lime green cobra for sale that was wonderful to look at. Has wonderful cars to choose from, and a wide variety.

Overall Arrow Ford is a Class act, as a business owner I understand the hardship of employees and the ability to obtain employees that meet the level of professionalism needed to operate a business.Arrow Ford sales department and parts desk has a great group of employees that are able to take the time to help with customer needs at a 5 Star level.Arrow Ford Service Department, the service department is understaffed. I have no complaints about the level of service when I was there but when it came to setting a service time and discussing what could be completed on the repairs needed for our vehicle there was defiantly a lack of able service people to handle the volume of service needs. overall Arrow Ford Service gets a 3 Star rating.

Great dealership!! I have purchased two vehicles from Arrow Ford and can say from experience that they treat you well, are friendly, honest, and have great integrity. Clay, Kyle, and Loy were awesome to work with. Thanks guys! Ill be referring folks to Arrow every chance I get.

Bought a 2019 Jeep Cherokee Latitude. Got a great deal and a painless experience. Sheena was helpful, friendly and on top of the whole process. She also followed up a week after the purchase. Very happy with the experience.

We were most fortunate to get Kimberly Wagoner as our sales rep! She was so professional, sweet, and truly cared about our circumstances, needs, and wants. She returned our calls promptly, answered our questions even if it meant researching them, and made herself available quickly. Shes the best and we hope Arrow Ford will give her a glowing evaluation, along with a big raise!All the employees there are very courteous, and this is the 2nd vehicle weve purchased from there the past few years. We even take all our vehicles to their quick lane for tune-ups, and they are the best too! Dont hesitate to check them out. We absolutely recommend Arrow Ford!

We were extremely satisfied with out experience buying a vehicle from Arrow Ford! Brandon Brown went above and beyond to find us the perfect truck. Sarah Farley was unquestionably the best financial advisor with us on our purchase. Trenton Cauthen, the service advisor took care of the recall efficiently as well as our Ford Edge that we brought in for an assessment of the navigation system.

Great experience with the sales and finance department. Particularly as we were buying the car remotely from almost two hours away and werent able to test drive (not a big deal for us, they were willing to do a lot of virtual things to help us out if wanted). They even delivered the car timely. Awesome communications, follow-up and customer service.

Arrow Ford and Andrew made the buying process great! I had a better price from a DFW dealership but they were just playing games and giving me the run around. Andrew was truthful from the moment we first spoke & that is why I chose to business with Arrow.

Went in to get repairs made on my car today had to leave it for a few days. I live 46 miles away with no one to give me a ride home. The nice lady at the rental desk tells me the person just ahead of me had rented the last available vehicle. Now what do I do. I informed the service manager of my dilemma. The reply was unexpected Give me a few minutes and Ill have someone drive you home no problem. Arrow Ford Abilene Texas a great place to have your vehicles repaired.Thanks and keep up the good service!

Ive always been treated right here. They take care of me and are honest with me on my options. Its hard to find good customer service and an honest dealership these days. I stay with them for those facts.

We bought a used Ford Escape and Ty Guster was our Sales person. We weren’t originally able to find something in our price range but he worked diligently for two days and was able to work out deals on not just one car but four of them! He has wonderful customer service. Damian Sanchez in finance took care of our paperwork and was very fast and he also has amazing customer service. We will definitely be back to this dealership again.

While my son Timothy is co-owner of our new Ford Fusion (weve named MizLucille) he has MD and doesnt drive so Ive been given the honor, with his agreement on all points, to rate our new vehicle. Comfortable, good looking with smooth lines and no clutter (and a terrific white color which is almost a necessity in our beautiful but rather warm West Texas climate). Good gas mileage, smooth ride, transmission quiet and effective, and it can get out of its own way with a bit of a heavier foot on the gas. Gas mileage acceptable. Enterior easily cleaned and attractive. Loves the highway but on curvy country roads it sets well on curves. City traffic is a snap. Not over-wrought with bells and whistles, it has a lot of helpful little toys that contribute to the cars usefulness. Loves the highway (and Texas has a lot of those). Also does well in the mountains, and the stop/go of city streets doesnt faze it a bit. At age 80, my couldnt be more grateful for a car that is and feels safe. Thank you FORD and to our dealer, Arrow Ford and all the people there who have given us such excellent service over the 5 years weve done business with them.

I want to thank Arrow Ford for making a very wrong situation right for us. Blake was amazing. Him and the team really worked hard to get us into a new Ford Ecosport down to the T of everything I wanted. We are very happy with the service, the professionalism, the understanding we endured during this process. We will be back again in the near future.

Our experience buying this minivan was very pleasant and professional and we actually enjoyed it and the reason we give five stars because the people we dealt with, especially Brandon Brown. he responded to our requests and answered all of our questions promptly, he made a video of the van and sent it to us so we can see it live, because we dont live in the same state, so it was hard to see it in person. he never lied to us or used pressure tactics he was really different than our experience s with other dealerships, and when we drove to buy it, it was exactly the way he said it was, the finance manager Ms. Leslie Farley. we thank them both they treated us very professionally with respect even though we are immigrants. which is exactly opposite what we have experienced lately so thank you very much.

We travel full time going all over the US. We happen to be in Abilene TX and needed a 10,000 mile service. We made contact with Arrow Ford and they got us in and did the few extras that I requested. The service was quick as I had to wait there for the truck. Very pleased with the folks as they kept us informed as the progress and status of the service work.Thank you so much.

Blake Sherman did an excellent job of selling! Upstanding young man. The manager, Andrew, also came over to see if he could assist us. Great job all around.

My experience with the service department at Arrow Ford was great! Richard at the front desk was kind, courteous, and knowledgeable. His team worked diligently to get me in an out with my service. I highly recommend Arrow Ford!

I just purchased a vehicle and it was the easiest experience that I have ever had buying a car/truck! Arrow Ford was extremely efficient with the process and paperwork. I did it all remotely and they delivered the van right to the door.

Just bought a 2020 Ford Ranger. My first truck ever (and I am old). Sheena was absolutely fantastic. She was so flexible with the negotiations and helping me get the truck home for my husband to test drive, as he was working on not able to make it to the dealership. Isaiah, Sales Manager, came out and introduced himself and was asking questions. I felt like he wanted to be part of the process. If you are looking for a new car or truck, Arrow Ford is the place to go. Everyone is very friendly and helpful. Loy was the finance person we dealt with and he was fast and efficient. I loved that part as it is usually the most tedious and seems to take forever. We were able to do so much over the phone or on the computer. It helped us not have to sit at the dealership for hours waiting for each step to get done. Love our new truck. Thank you Arrow, and especially Sheena Tijuerna.

My husband and I decided on a Friday we wanted to trade in our car. I used the Kelly BlueBook value estimator for my old car. The next day ford called us and we found something I loved a few hours later Ty Guster (sales) had us in a new used car and out the door. He was fantastic and work hard to get us a good deal a good trade in amount and taken care of. We will definitely be back to him to pick out our next car! Thank you to Ty and everyone at Aaron Ford for your hard work.

Took my car in for an oil change at Quick Lane. The whole process couldn’t have been easier. The staff are very friendly and knowledgeable. No doubt I’ll be back.

This is my second purchase from Arrow and I totally love doing business with Arrow Ford. The process was seamless and everyone was super helpful. No one was pushy and since I wasnt certain what I wanted to look at that had some choice ready for me to test drive. Will definitely buy from them again.

Sales person was very friendly and knowledgeable. I didnt feel any pressure at any time. The whole process was quick and very straight forward. Over all a great experience

Last week, we purchased a Ford F-150 from Arrow Ford Abilene. Our experience was very positive. The sales team was attentive to our requests and made the process go smoothly. Sheena, our sales person, was great. She was knowledgeable and knew exactly the perfect truck for our needs. I would recommend her assistance to anyone who is looking for a new vehicle. And finally, the team at Arrow Ford made sure our vehicle was ready for pick up early the next morning, as we had a family emergency to deal with. Thank you so much Arrow Ford. We will return in the future!

Kimberly is really awesome. She made my car buying an awesome experience. She also checked on me to see how I was enjoying my car. I also know she will be there for me with any questions I have.Thank you for all ur help today. I definitely recommend Kimberly if y’all are looking for a new car

Pierre was very helpful in buying my new F250.Mainly because I was buying it from out of the state. He sent a bunch of photos and kept me updated throughout the process. I will definitely call Arrow ford for my next Ford truck.

Armando handled the sale with great finesse. Wont find a more quality person to represent what Arrow is trying to achieve; a perfect, no pressure, smooth sales experience. It was an easy process all the way to finance. Thanks for getting me in my new Ford Fusion. Runs like a gem.

Great customer service and alot to offer with Parts and accessories for my truck.

Arrow Ford in Abilene is a 5 star dealership. We purchased a Ford Expedition in November and a F-150 in August. Everyone you come in contact with is friendly, helpful, attentive and works to ensure a hassle free experience. The service department and body shop are customer oriented as well. We referred family to Arrow Ford and they had the same positive experience with Arrow Ford as we had. Thank you Arrow Ford!

These people had my car in their shop for 10 days. Drove it 800 miles, didn’t fix anything and then left me with no gas. I’ve had multiple bad experiences with this place, including their body shop, service shop and quick lane for oil changes. But tons of miles on my car and didn’t have the decency to put gas in it, takes the cake. Do not take your Ford there to get fixed.

Overall a great experience! Second vehicle purchase through Arrow and our sales agent was spot on both times. Thanks Cody

Response to owner: There is nothing you can do. I went to Kia of Abilene and had the best experience I have ever had. I bought a 2014 Dodge Grand Caravan for a lesser price than your 2012 AND from genuine salesman who was more flexible. I am highly disappointed in the way I was treated at your establishment and will never buy a vehicle from you again.They are con artists. They have a 2012 Dodge Caravan that has been sitting on their lot since 5/30/2020. The original price was $7,900. After they added another Dodge Caravan to their inventory, they jacked the price up to $10,900. When I spoke to one of their salesman, Pierre Simmons, he was extremely rude. When I made an offer on the car this was his response: I do not accept offers on vehicles my manager does and this is not a acceptable offer to take to him. I attempted to see if they would budge at all on the asking price and was ignored completely. I also sent in an online information request, asking what the best deal they could give me for it and I received no response. TERRIBLE customer service, complete and blatant lack of genuine care, no sense of flexibility in terms of vehicle price, even though they jacked the price up after the car sat in their lot for 4 months. I am appalled at the way I was treated and will spend my money somewhere else. My wife and I have been loyal customers for years and are looking for new vehicles. Apparently my money is no good for them. Ford, you have lost customer.

I took my F150 in for front brake replacement on Monday morning. It took until Wednesday afternoon to get a job done that should take 3-4 hours. There was an issue with getting parts. I am not sure how many F150’s there are out there on the road but my guess is that is in the hundreds of thousands. It would seem like parts for that vehicle would be in stock at all times. If it were not for Kathy, the Service Manager, and Becky, the Service Advisor, trying to help out any way they can, I would have to give a lower rating

I can’t tell what a great experience I had with Arrow Ford of Abilene Tx. There were 3 men that beyond to make sure our experience was a good one buying a vechile. Theo , Brandon , and Loy were the best. Thank you guys for all you did for me.

Really wonderful - - - until you want information about your car in the shop.

By far one of the most honest and knowledgeable car salesman Ive have the pleasure of meeting today was a salesman named Brandon Brown. I came to this dealership looking for a specific car, unfortunately I had a few hiccups, but thanks to Brandon I was able to get back on track and I was able to drive off the lot the same day. So thankful that he was the one there to assist me, now I have a nice truck and Im living the dream. Thanks again yall.

This dealership was very helpful and Sheena was amazing! They helped me get into my dream car!

Clay at Arrow Ford took a personal interest in what was best for us as far as the type of car we bought at the best price. Also Clay worked diligently work on our package in a very timely matter. The gentle man that delivered our car took great care of getting to s very clean and with out trouble. So thank you Arrow Ford it was a great experience.

Looks nice. Cant afford one of their rides though...

I went up there to buy truck and negotiated the price to 6500 out the door had the check in hand and when I got to the finance people they was trying to get another thousand out of me She was telling me it was gonna be 7500 will never go back to this dealership ever again and does not recommend ever going back here to anybody the sales guy was good it was the finance people that lied do not trust Arrow Ford they were lotta you like they did me I would recommend the salesman his name is Pierre He seem like a good guy but the finance person lied to both of us

Arrow Ford and its associates that I have had to do business with have always treated me with respect, empathy, and are looking for the best car and deals that fit my needs. Everyone from the Sales to Finance personnel go 110 percent to assist me. I have bought all my vehicles from this place and every time I have received excellent service.

Kimberly Wagoner was so helpful with putting us in our new truck! We have known her and her family for over five years- they recently moved away . We live in Montgomery but wanted to support her and her family with our purchase. Plus buying cars can be stressful and it is hard for me with trusting salesman. We new she would have our family’s best interest and she was so helpful. She did her research and checked everything off of our list that we wanted and needed for our new truck. She was sensitive to our cost.Arrow Ford is delivering our truck this Tuesday and we are so excited . I say even if you live farther than Abilene check this dealership out and ask for Kimberly.

Clay Anderson made it EXTREMELY easy to find the right truck. He wasn’t pushy at all and made it super easy. We had to leave town early and he got all the paper work ready before I got there. Got me a heck of a deal for a 2020 truck. Will be going back to Clay in the future for sure.

Both the Arrow Ford service department and body shop are great! They completely took care of everything I needed when it came to my new Ford Flex’s warranty paint work and the cars service.

Great experience! Everyone at the dealership was friendly and completely professional. Everything was as advertised and the process was as smooth as it could be. Jeff Cunningham was our sales representative and he was great to work with! There were no surprises and the car was in great shape. I appreciate that Arrow Ford did a multipoint inspection of the vehicle, changed the oil, replaced the wiper blades and even replaced the front brake pads.

One of the easiest experiences buying a vehicle. Our seller name was Jeff and he was awesome, the finance department was great. I bought my wife a 2019 Flex that she’s been wanting. Everything they promised me happened. For example Our sales representative Jeff said he would have a second key made for us but would take about a week to have done.. I got a call from Jeff a few hours later to come get the key it was already made. So excellent job to Jeff, the parts department and everyone else involved to making this whole experience a wonderful one.

Everyone here is great! They helped me every way they could to ensure that I walked out with the truck I wanted! Mrs. Sarah Farley was wonderful and very helpful moving multiple trucks around, so I was able to test drive the two trucks I was on the fence about. After I decided on which truck I wanted, Mr. Loy DeMoss helped me with the financing. Let me tell you Mr. Loy is one of the nicest guy I have ever met. He made the financing aspect of car buying easy and very understandable. I also spoke with Andrew one of the manager who helped me out also, sorry I dont remember your last name Andrew, but I appreciate your help also! All in all very pleased with the purchase of our new truck, and everyone at Arrow Fords helps. My next purchase with definitely be through the folks at Arrow Ford! Thanks again!!

I purchased a pre-owned Toyota 4Runner from Chad Farley through the internet department. Chad got me all the information I needed in a prompt manner and offered a very fair sales price right from the start. I completed all my financial paperwork via internet and telephone, which was extremely nice considering we are in the middle of a pandemic. When I arrived, I was greeted very promptly and professionally by Chad, was offered a test drive, and all the numbers we agreed to via phone were exactly the same that day, no games and no pressure, no hidden fees or charges. I was in and out of the business office quickly, as the young lady who did my paperwork, Sarah, had prepared a very good protection package that I just couldn’t turn down because it covered so much stuff at such a fair price. The vehicle was detailed and extremely shiny for me to drive right off their showroom floor! I will definitely recommend Chad and Arrow Ford to my friends and family. Thanks again y’all!

This company did a phenomenal job helping us get into a rental vehicle when our vehicle broke down. This occurred two days in a row and Jennifer went above and beyond to make sure we had transportation for home and work. I will send anyone their way for business for amazing customer service and courteousy.

They tried to play the someone else is looking at this same truck game to put pressure on me. Then offered me $3500 less on my trade than 3 other dealerships after I showed them the deal sheet. Decided to go down to a lariat instead of a raptor to buy local but guess I’m going to the big city instead.

Attentive service and done in a reasonable timeframe. I will definitely be back!

I was prompty greeted at my appointment time and received courteous and rapid service thru my entire visit, as I always do when visiting Arrow Ford service. We even arranged for an appointment for my next regular service before I left.

Kayci Peak was very helpful as well as knowledgeable which made my and my husbands car buying experience so great. She was very patient and took the time to explain everything to us. Thank you so much Kayci!

Pierre Simmons is such a wonderful salesman. He took quite a bit of time with us and was so kind and patient. He helped us with little things we couldnt figure out on our own. I would absolutely buy my next vehicle from him at Arrow Ford! He has been available for questions even now that our truck is home. Very personal service! Thanks Pierre!

Service department needs to be more organized when they schedule appointments! It IS an inconvenience to bring in and go w/o your vehicle for up to 2 1/2 days and pick it up for the weekend w/o them even looking at the vehicle. This isn’t the first time that I’ve experienced this either!

Transmission service. Great job, but not ready the day it was dropped off--waited until the next day to fix. Not a big deal since I didnt need the car right away. Will use Arrow service department again when needed.

We were on the way from New Braunfels to Montana when my old truck decided to quit running in Abilene. Arrow salesman Brant Bunker helped us unhook the Uhaul trailer we were pulling with his personal truck. When we saw that repairs to my old truck were too costly, Brant found us an affordable new truck. While Arrow was detailing the new truck, Brant took us back to our hotel in his personal truck so we could get our trailer and luggage. He got us back to our new truck and helped us get loaded and on our way. He went above and beyond anything he had to do. Thank you, Brant.

Awesome awesome experience. Great friendly and helpful employees. Definitely would recommend.

I had the best experience with this dealership. The staff is so friendly and helpful. I didnt feel pushed or pressured to make such a big decision in one day like other dealerships make you feel. Pierre is an amazing salesman. He answered all my questions and helped me go through the process. I am proud owner of my dream car. I would 100% recommend them to anyone!

Took advantage of the current discounts. Arrow Ford did a great job, even gave me the book trade in value for my 2014. Ive bought multiple vehicles from them and they do all my scheduled maintenance. Theyve been my dealer since 1998 and I have no complaints. If youre looking for a new Ford go see them, you wont be disappointed!

I have to share the terrible experience I had recently at Arrow Ford in Abilene. If I could put a negative star rather than 1, I would have. I pulled up and first of all your lot was blocked off and I had to walk up to the truck I wanted. I was approached by a short Hispanic lady named Mary who greeted me. I told her I have always been a ford guy and I always drove a v8 and was interested in switching it up to a 3.5. I asked a few questions about the 3.5 since I’ve never driven one, and she said she didn’t know. She said she wasn’t sure about any thing on a 3.5. But said she could give me a great deal and you had about $12,000 in rebates. That made me think it maybe wasn’t a good truck if that’s the only thing she could tell me. She said she would go get her manager to help. While she was walking toward the building to get the manager, she stopped and started helping other customers. I was ready to test drive the 3.5. So I then left and went to the ford house in Anson and bought me a very nice truck. It’s a 2020 king ranch f-150 and I love it. Arrow do you have salespeople that don’t know basic things about trucks on your lot? Shame shame.

Worst customer service I have ever seen. My F-250 developed a death wobble so I scheduled an appointment (2 weeks out). The day before, they call to tell me they are cancelling my appointment and Ill get a call back in 3 days for a new one. 3 weeks and 8 phone calls later, I have yet to talk with ANYONE in service to reschedule. Nothing but voicemails and calls disconnecting.Do yourself a favor and drive the 30 minutes to Anson or Sweetwater for ACTUAL customer service.

Real helpful sales associates. Looked out for our best interests! A+!

Please note: This bad review does not apply to the salesperson and finance person who helped me through the whole process of buying my used truck; they were great. The whole experience was awful. I drove from out of town to buy a used truck, which was supposed to be ready, safe and inspected fully; ready to go. My salesman and finance guy were awesome. I signed, got the keys and left the place feeling good about making a good investment with a trustworthy dealership. Not even 10 miles down the highway and the truck begins shaking violently, moving the whole truck, and myself at over 60 mph, making me lose control and almost cause an accident. I had to pull over and call the dealership and tell them their vehicle was not driveable anymore...10 miles down the road!They called a tow truck and had the truck returned to the dealership, but since they were about to close, they could not take a look at it that same day. and I had to return to work the following day. They gave me the option of paying for a hotel to wait and see what was wrong with the truck, or return to my hometown and have the truck shipped once repaired.I was still visibly shaken by the incident when I went back and talked to the manager, who did not seem to fully believe what I told him, or at least was not affected by it.I was ready to elevate it to a higher level, but decided to drive back home and have them inform me what was wrong with the truck before making that decision.Took 4 days to finally get my truck delivered. Truck feels good now, havent had any issues. But I definitely did not expect to be risking my life, especially after making such a big investment in a trustworthy dealership.

Very pleased with service. My salesman Brandon Brown took very good care of me. I will definitely do business with Arrow Ford and Brandon again.

We had a great experience with Arrow Ford. Chad was our salesman. He’s very friendly and gets the job done. The car still needed to be filled with gas, cleaned and shampooed, have a tire fixed, and the windows tinted, but he let us take it home and bring back the next day to have everything completed. I definitely recommend Arrow Ford and Chad.

The employees are extremely friendly, the repairs were done above my expectations, but the communication about how long the repairs would take was very poor. After waiting 4 hours (I was told 2 hours), I talked with the service manager, Dale, and he got my car moved up and I was on my way quickly! They also loaned me a car so I wouldn’t have to wait outside all day.

I highly recommend Arrow Ford! Love my new F150 I purchased online and shipped to Mississppi. Ty Guster and Loy Aemoss made the process soooo easy. These people are professional and honest. Great pricing and selection too. Very much worth the call or text if buying long distance

I highly recommend Arrow Ford because they all welcomed me and made me feel at home. My salesman was Brandon Brown and he was exceptionally helpful. Brandon Brown was very helpful and carried me through the buying process of my new Ford ranger. Damian Sanchez, Finance Manager was amazing and carried me through the next step of all the necessary paperwork finalizing my purchase. I was so pleased with Brandon Brown as my salesman and Damian Sanchez as my Financial manager that I went back a week later and bought my daughter a Equal Sport. Brandon Brown helped buying process again and Damian Sanchez, Finance Manager carried us through all the other necessary paperwork. I was very pleased and would highly recommend Brandon and Damien with your next purchase from Arrow Ford.Thank you,Karrie Baker

Always great! I have purchased 7 vehicles from Arrow Ford. If you want great service Sheena is the best!

Great customer service and great prices.

Loved my experience at Arrow Ford! Our salesman, Chad, was amazing from start to finish and worked hard to make sure I got exactly what I wanted! Will definitely be recommending to friends.

Cody was incredible! He provided me with everything I needed, and was super nice throughout the entire process. I can honestly say you guys outdid yourself in the customer service department. I originally went to Grapevine Ford as well as Five Star Ford in North Richland Hills, and their customer service was awful. I live in the DFW area, and Abilene is over two hours away, but Ill gladly make the drive in order to have the best customer service I can get. Almost forgot to mention Theo, Loy, and Donna. They were phenomenal as well. Theo was super friendly, and knowledgeable about the truck i was looking at. Loy helped me save some money on the finance of the truck. He was also kind in every way possible. Donna was very patient with me when it came to accessories, which ended up being the reason I ordered some items. Thank you all for the amazing experience!

As usual the guys in quick lane are amazing especially the ones behind the counter Jacob , and a new one which I dont recall his name . Overall they were quick efficient and thorough.

Cody Brock provided great customer service before and after the sale. Made the experience enjoyable and painless.

We purchased a new F150 Saturday. Mary Collins was our salesperson and Andrew was the manager helping us through the whole process. They worked so hard to make sure we were happy and not once did we feel pressured by anything! I will absolutely do business with this dealership in the future! Very thankful for these folks!

I was in contact with Brandon Brown who made my car buying experience amazing. He went above and beyond my expectations finding me the perfect vehicle in record time. He did all the leg work and brought the vehicle for me to test drive, took my veh for trade valuation and got everything ready for me to pick up my used vehicle and drive away.

Had a friendly and easy experience picking out my truck thanks to my salesman Cody Brock and everyone else who had helped out through this process. Made it really easy going and answered any questions I have had. I would personally recommend this dealership to anyone.

Friendly, people were great , worked out a great deal very clean

I took my F-250 into Arrow Ford for a computer issue and they were promptly on it. They completed the routine maintenance that was due and fixed the problem with the computer as well as noting a slight oil lead which they took care of also. Excellent service and wonderful people.

Your sales group was awesome. Hollie was a big help. Bought used car cash. Asked about warranty. Was informed car purchased as is. Thought I would get at least 30 days. Its what I give my customers. ( I sell new and used power chairs ) I would have thought I would at least get that. Regardless the car seems fine.

This was my second time to do buisness with Arrow Ford and I must say, the staff was impeccable. Mr. Theo Wetzel, Mr. Brandon Brown,and Mr. Loy DeMoss were most professional and COURTEOUS and knowledgeable in the vehicles at Arrow Ford. They all three worked very hard and friendly to provide my wife n I with the best product within our budget. The hole Arrow Ford experience was so gratifying and we both just felt so important to these gentleman. I would not hesitate to refer anyone to this dealership as well as the three gentleman that made our hopes n dreams a reality. Thank you guys for such a great job. God bless you all n your families and the hole dealership as a whole.

1 min ·A HUGE shout out to Malcolm at Ford House for helping me get into the perfect vehicle and working with me and still stay within my budget. He is a wonderful person, great customer service skills and it truly shows he loves his position at Ford.I have had the hardest time trying to get into a vehicle recently due to some financial difficulties but Malcolm took extra time and patience to help me get into the right vehicle.Usually when it comes to salesmen they are pushy and dont show compassion about the customer needs but that was not the case with Malcolm or anyone I came into contact with at Ford. Everyone was very professional and showed compassion at what they do.Malcolm definitely went above and beyond to help me and make sure every need was met. He showed me all around Ford and reassured me that if there is anything I ever needed, he would make sure I was taken care of and my needs were met.I recommend Malcolm to anyone looking for a vehicle. Anytime I leave Ford I always feel I was listened to and most of all my vehicle was in the best hands.Thank you Malcolm for everything and all your help! You are the best and I will always recommend people to Ford because I know they will receive the best service.

Just bought a car through Arrow Ford and had such a good experience. Cody was super helpful and listened to exactly what I wanted/needed and got me in the perfect car! Jeff was awesome at explaining all the paperwork to me and making it easy to understand! Both super great employees and a super great place to buy a car from!!!

Picked up the phone called Arrow Ford, told Chad what I was looking for he quickly returned my call and checked off all I was looking for. Jeff did a great job in the finance department. Im planning on purchasing another vehicle there again. Highly recommend this establishment for vehicle purchasing.

Great place for business! Salesman Brandon Brown made my purchase very easy, quick, and very professional! We are out of town buyers and he took care of everything! Great experience and great salesman!

Becky with the service department kept in great contact and was very professional.I had multiple things fixed . She went above and beyond to accommodate my small time line. I’ll be a customer for life!

They worked the body to hood alignment and would have kept working it if I wasnt satisfied but the maintenance was not acceptable. Parts damaged during the process was ignored in my opinion that it was in hopes the owner wouldnt notice and they wouldnt have to pay for the damaged pieces to be repaired.

The dealer and my salesman Cody Brock made the car buying experience quick and simple. Thanks.

Brant Bunker was so helpful! We found my perfect car right away and it was a fast easy process! This is my third car to purchase with Arrow Ford and I will keep coming back!

We had body and automotive work done on 2010 Ford Expedition. They did a great job, as well as helped with repairing a programmed key.

My air conditioner stopped working on the drivers side but worked on the passenger side. I immediately called Arrow Ford Service Department. I told the woman, who answered, my problem and she gave me an appointment to bring it in and even told me the process of first getting a computer diagnostic to determine what was wrong and that the price could be anywhere from $85 to $1400 depending on what they found but they would call me before any repairs were made. I was so anxious before I called but had peace of mind after she patiently answered my questions and gave me information. I took my car at my appointed time and when I picked it up it was repaired good as new, and at a cost of only $85 because there was just one little thing that needed re-started.I am deeply thankful to Arrow Ford for their quick, efficient, friendly and reliable service. I will always choose the Arrow Ford Service Department over other service machanics because I trust them and appreciate their customer-friendly service. Johnnie Lou Avery Boyd, owner of a Ford Edge.

Needed to rent a car an nobody else in town would rent to me with out a major credit card, talked to Jennifer at the car rental, she helped me out in so many ways, definitely made it way better and cheaper to rent a car at arrow ford. I will most definitely be using them in the future and recommending them..

Always want to listen to my problem. Great people with great skills.

Arrow Ford was a great place to purchase my truck from. I worked with Triston and he made the sale go smooth and it a great experience all around. Love the truck I bought and would definitely go back whenever we need a new vehicle.

Found nice 2019 f-150 , low mileage. Ty was very patient and willing to help , and worked hard to make everything right for our final deal .His customer service should be commended .Only reason for less than five stars would be the long time taken to process paperwork andEvaluation of trade in ...you always want more for trade and less for purchase . But businesses have to make a profit to stay in business,

Great experience, helped out on the phone a whole lot since my wife and I are from Dallas. Once I showed up, Chad was very friendly and helpful with all of our questions. I would recommend anyone to make the drive to this dealership for their great prices and hospitality!

Arrow Ford and its staff went above and beyond to make sure I had a top of the line experience from the time I walked in until the time I left with my new vehicle. Brandt Bunker helped me and guided us through the process. He was flexible, listened to my needs, wants and was able to get us into a vehicle to meet our needs. Arrow Ford and its staff are top of the line in customer service and vehicles.

On August 9, 2018 we purchased a 2018 Ford Edge SEL. On August 4th, 2020, we were broadsided by an uninsured motorist.We had the car towed to Arrow Ford, which is where we bought our Edge. After waiting For the police report, and our insuranceadjuster to evaluate our vehicle and decide what it would cost for repairs. The conclusion was a total loss.We proceeded to look at purchasing another Edge SEL, OR Titanium. We then met an Awesome Salesman, Brant Bunker.He was very caring and concerned about our accident and wanted us to be helped as quickly as possible. We spent a lot ofTime on the internet looking at window stickers. Ultimately Brant called and let us know the minute he had an EdgeTitanium came the morning it arrived on August 12, 2020. Fresh off the truck, we went to have a look to see ii. LovedThe color, and interior. Needless to say we are now proud owners of our second Edge vehicle purchased at Arrow..We then met with Loy DeMoss, financial officer. This man is Awesome as well. He got all the discounts we were eligiblefor and informed us that we had Gap insurance thus saving us more on our insurance claim. Arrow Ford and these caring GentlemenDefinitely made our day and purchasing another Edge an Amazing experience.Brant Bunker and Loy DeMoss are both Awesome!We are now proud owners looking forward to showing off our new ride! Thank you Brant and Loy!